RUN Powered by ADP Reviews & Product Details

The format of the online tool is clear, and the different work tasks are easy to locate. It is directed towards small businesses, so there are not a lot of setup options and details that practitioners have to worry about. The pay cycles automatically start (which is nice after incurring issues from occasionally forgetting to in another platform), and it provides plenty of reminders and standard reports. I have always been able to call in for assistance, and the ADP Assist chat has also been helpful when I need guidance while in noisy areas. Compared to Workforce Now, I think Run may be easier for someone without experience to jump right in. Review collected by and hosted on G2.com.

After coming to Run from years of extensive use in Workforce Now, there simplicity of Run feels restrictive, granted I only use Run once a week compared to five days a week in Workforce Now. Changes have to be manually on time instead of having the ability to set a future effective date. The more condensed version has its benefits, but I feel I sometimes lack information not being able to see all the settings and audit histories. We also had to add on different functionalities over time whereas our package with Workforce Now seemed to already have the functions available. Review collected by and hosted on G2.com.

I just had a dealing with Jacob one of the agents and he was totally awesome! I have to say he was a true ray of sunshine and was very confident in his ability to take care of the clients. I have been having an issue with how my account and once I explained the issue, Jacob jumped right in, fixed the issue and went above and beyond! You can tell he truly cares about his job and the clients and really cares about ADP as well. It was such a pleasure to deal with some one who really cares and will go the extra mile to make the clients always have a positive experience. I was very upset with ADP however after dealing with such an awesome individual as Jacob I am once again team ADP!!!!!! Review collected by and hosted on G2.com.

Some of the representatives are not always as easy to deal with but at the end of the day they all try their best to be helpful and get your issue resolved Review collected by and hosted on G2.com.

I really like that ADP is a user-friendly platform. Everything is very organized and intuitive. Even if someone who has never used it before logs in, it's not very difficult to figure out. It's very comprehensive. I've used other platforms, and so far, ADP is my favorite. Customer support is good. although sometimes there is a long queue, the agents always help to resolve all questions and concerns. My team uses it for all payrolls in North America, and it has been a very satisfactory experience. Review collected by and hosted on G2.com.

There are some things that cannot be handled unless authorization has been granted, such as Workers Comp. This has been requested on more than two occasions, by phone and by mail, and we have not received any updates on this matter. Therefore, we still do not have access to handle this or ask agents about it. Review collected by and hosted on G2.com.

The software is easy to use, the navigation is fantastic, It's easy to find what I need by the headers of the tabs and options, it's fast, very little lag, if I have to change something it's easy to update. When I've run into issues where I have to issue a one off check, it's easy to do. Review collected by and hosted on G2.com.

I was a little confused about exactly when I do an off cycle check or a manual check. Because of this I was in the wrong area and there are three check stuck in off cycle that I will eventually contact customer support to help me delete. Review collected by and hosted on G2.com.

What I like best about RUN Powered by ADP is how user-friendly and reliable the platform is for managing payroll and HR tasks. The system is intuitive, reduces manual errors, and makes it easy to process payroll accurately and on time. I also appreciate the built-in compliance support, reporting tools, and the ability to access real-time data when needed. Overall, it saves time, increases confidence in payroll accuracy, and allows me to focus more on supporting the business and employees. Review collected by and hosted on G2.com.

While RUN Powered by ADP is generally reliable, one area for improvement is response time and follow-up when submitting requests or updates. At times, changes can take longer than expected to reflect in the system, and reaching a live representative can require additional time. Enhancing real-time support and speeding up system updates would make the overall experience even more efficient. Review collected by and hosted on G2.com.

Extremely user friendly! Calling the 800 number, or even chat, it is very easy to get ahold of someone in customer service to help with any issues I may have. I use RUN probably 2-3x a week, so I am in there often. Onboarding and even termination are simple and easy steps. The breakdown for adding federal and state tax/withholding information helps a lot, I never know what to do where off the top of my head, so having it broken down by line item and the little answer question marks makes onboarding smooth. Review collected by and hosted on G2.com.

I do not like how time card corrections are in another window. I wish it was simpler to do time card corrections or have an employee fix their own. Review collected by and hosted on G2.com.

ADP RUN has EVERYTHING you could possibly need. It has so many additional features that I have relied on over and over again to remain compliant with laws and regulations in my state. There are built in forms/templates so that your employee records are compliant and you can stay on top of this with every single new hire. Not to mention, you can hire using it. Also doing payroll is seamless and easy, customer support is always available if you need it. Review collected by and hosted on G2.com.

I do not have any downsides for RUN, they have met and/or exceeded every expectation that I have had in a payroll company. Review collected by and hosted on G2.com.

RUN Powered by ADP is a reliable partner that removes the stress from payroll. It streamlines payroll processing, handles tax compliance accurately and saves valuable time each pay cycle. The employee self-service tools reduce HR overhead and the system scales smoothly as the company grows. Overall it delivers consistency, confidence and peace of mind. Review collected by and hosted on G2.com.

some features feel less flexible than expected. Customization options are limited in a few areas and support response times can vary during peak periods. While the platform is reliable these small inefficiencies can slow things down for fast moving teams. Review collected by and hosted on G2.com.

I really like RUN Powered by ADP's user-friendly interface; it makes running payroll simple and quick, even if there are complex pay structures. I appreciate the reliable payroll and tax compliance; it gives me confidence that all filings, calculations, and payments are done accurately and on time. The automation is a big plus since it reduces the need for manual data entry, cuts down on errors, and saves me a lot of time every pay period. The easy access to reports is another feature I find valuable because it helps me quickly review payroll, tax liabilities, and employee data which supports audits, reconciliations, and management decisions. Review collected by and hosted on G2.com.

Some areas that could be improved include more intuitive error messages, greater flexibility in report customization, and faster response times for complex support queries. Enhancing visibility into certain payroll or tax setup steps would also make troubleshooting easier. Review collected by and hosted on G2.com.

Easy to use website - By employee. Taxes. Reports. ADP Assist is so helpful. When staff is salary the payroll can be automated and nothing needs to be done. Communicate with ADP when you have hourly staff & how to best submit annual raises and annual bonus for each employee. Review collected by and hosted on G2.com.

We had NO issues with Run ADP program for our company. Data is inputted into the system for employer, bank account to debit along with each employee profile. Using ADP Assist any issues can be resolved. Review collected by and hosted on G2.com.