RUN Powered by ADP Reviews & Product Details

I like that RUN Powered by ADP lets us do everything through the system, including self-onboarding, background checks, annual evaluations, and payroll. CareerPlug has been a game changer for our job posts, scheduling interviews, and picking a good candidate for our company. I also like having an HR phone line to call when we need help with an employee or an issue that comes up in HR. The biometric system was a reason we switched, and the setup was easy and very helpful with switching over. Review collected by and hosted on G2.com.

I wish RUN Powered by ADP and Time & Attendance were one system instead of separate, especially for tracking PTO and PST. The PTO and PST calculations are off: the amounts on an employee’s pay stub don’t match what they see in their ADP Dashboard account when they check accruals and request time off in Time & Attendance. Review collected by and hosted on G2.com.

I love how affordable it is. The support team is quick and efficient, and I can access everything in one place—from workers’ comp to timekeeping and payroll handling. Review collected by and hosted on G2.com.

I haven’t run into many issues. The only thing I wish were different is that when you delete an account or user from your RUN account, the email would be freed up automatically, instead of having to wait for support to handle it. Review collected by and hosted on G2.com.

I like that RUN Powered by ADP works properly and appreciate its features, which allow me to find things on my own without needing AI or customer service assistance. The Time Clock and the ease of importing time cards for Payroll stand out for me. I also appreciate that they handle payroll taxes. The initial setup was so easy that I just had to go through all the questions, which made the process effortless. Review collected by and hosted on G2.com.

The amount of glitches and timecard errors that occur. I feel like the whole program is down for an unreasonable amount of time. On a weekly basis I have to go in and correct time cards because of the error that happens. Review collected by and hosted on G2.com.

Ease of website functionality. I had a billing issue and am able to locate invoices and balances. I had a question on an additional invoice and the help support function got me connected to a representative that was able to investigate the invoice and resolve my issue. Review collected by and hosted on G2.com.

At first, it was frustrating that I needed multiple logins to go from ADP payroll to retirement. It looks like they’ve recently fixed that issue, though, and now you have the option to consolidate your login. Review collected by and hosted on G2.com.

RUN is very user-friendly. I like that I can customize payroll deductions and set a limit on the deduction in case I forget in future payroll periods. It’s also easy to add or remove employees and update any personnel information when needed. Overall, it moves fluidly from one month to the next, which makes payroll feel straightforward. Review collected by and hosted on G2.com.

I would like to be able to link my health insurance policies to employees’ payroll details to streamline the monthly reconciliation process. I have some employees who do not receive a paycheck through RUN by ADP, but they do use the RUN PTO time and attendance portal. For those employees, I would like their hours to accrue automatically each month; instead, I have to manually calculate their accrued time and make adjustments every month. It would be helpful to have an option for employees to continue accruing PTO with or without a paycheck. Review collected by and hosted on G2.com.

It felt a little overwhelming at first, but it has really made my life easier when it comes to running payroll and keeping everything in the back office organized. Once you get the hang of it, you can get things done quickly and without much hassle. Review collected by and hosted on G2.com.

Not all of the platforms are accessible from one dashboard. I wish they integrated everything into a single place so you’re not having to switch between different areas when you need things like retirement, timesheets, etc. Review collected by and hosted on G2.com.

The portal is easy to navigate. I also like how quickly the chat feature can help answer questions and resolve problems. It’s great that the accountant can integrate seamlessly with the software, which makes the overall experience smoother. Overall, the performance feels top tier, and the pricing is very competitive with other programs. I also appreciate that the AI can explain reports and help me find what I’m looking for more easily. Review collected by and hosted on G2.com.

I don’t like that when I call to speak with someone, it’s hard for me to get clear, helpful information about what I need assistance with. I often feel that the agents aren’t confident in the advice I’m asking for, which makes it difficult to know what to do next. The initial setup for RUN Powered by ADP also wasn’t good, because several things weren’t explained to us and there were multiple errors when transferring our data over. I’ve also had situations where the information I was given wasn’t accurate and seemed like it was provided just to close out the issue or chat. This isn’t something I’m dealing with right now, but it has happened to me in the past. Review collected by and hosted on G2.com.

What I value most is being able to review payroll before submitting it and see exactly what we need to fund for direct deposits and taxes. We run payroll weekly with multiple pay rates, reimbursements, and occasional corrections, so the previews and payroll liability reports are especially useful. Access to live support has also helped when an employee’s payroll needed a correction. Review collected by and hosted on G2.com.

My biggest frustration is the lack of proactive updates on tax corrections. We had an amendment submitted in September with a six-to-eight-week estimate, but I had to contact support again to learn that it was still in progress. Clear case tracking, an assigned contact, and automatic progress updates would help. Payroll imports involving multiple rates and pay types also require careful review, and clearer mapping and error messages would make that process easier. Review collected by and hosted on G2.com.

What I like best about ADP is how incredibly user-friendly the entire platform is. Processing payroll is quick and seamless, and keeping track of PTO records is completely hassle-free. The website itself is intuitive, easy to navigate, and consistently runs incredibly fast. I also love how great the integration is with our bank, making financial syncing completely effortless. The pricing perfectly matches the value we receive from the service. Best of all, if I ever run into a question or an issue, I love having instant access to live assistance right on the site to help me resolve it immediately. Review collected by and hosted on G2.com.

Honestly, there isn't anything I dislike about the website. It consistently meets all of our payroll and tracking needs without any issues. If I had to nitpick, any minor user error I make is quickly resolved anyway thanks to their excellent support team, so I truly have no complaints. Review collected by and hosted on G2.com.

It provides everything we need for payroll and time recording. It includes all the reporting we need and the customer service is excellent. Whenever I have a question regarding how to set up a new employee, implement a new benefit, or deal with new legislation, their team has the expertise to help me get the system configured correctly. Review collected by and hosted on G2.com.

Like all payroll systems, it can be difficult to get things set up correctly. I do end up needing to rely on customer support more than I would like. I also do not like that billing for Screenings is not integrated with other billing. It causes me to get repeated invoices for payments when all other products are handled electronically. Review collected by and hosted on G2.com.