RUN Powered by ADP Reviews & Product Details

For the most part, the site is easy to navigate with the main menu on the left. The search bar in the top middle of the page is exceptional at finding what I'm looking for. For example, I couldn't find where to update my banking info on the menu, but the search bar found it no problem. I also like that the chat feature is always in the bottom right corner for help from customer support if I need it. The integration with our HR and 401k is very helpful. Review collected by and hosted on G2.com.

Forcing me to update my password on a regular basis is a major pain. If you google it, you will find that the industry experts actually discourage updating passwords on a regular basis. Review collected by and hosted on G2.com.

What I like most about RUN from ADP is that it gives me control over the things I need, which makes onboarding and making edits to existing employees very easy. I also appreciate their training. Whenever I need to call, I can usually get help from whoever answers, rather than being transferred to another department. Review collected by and hosted on G2.com.

Their reports are inconsistent. I export the CSV files every payroll, and the order of the accounts changes depending on things like holidays, double overtime, etc. That means I have to go in and manually edit the files each time. I also don’t like that time clock support ends fairly early for those of us in PST. Review collected by and hosted on G2.com.

The format of the online tool is clear, and the different work tasks are easy to locate. It is directed towards small businesses, so there are not a lot of setup options and details that practitioners have to worry about. The pay cycles automatically start (which is nice after incurring issues from occasionally forgetting to in another platform), and it provides plenty of reminders and standard reports. I have always been able to call in for assistance, and the ADP Assist chat has also been helpful when I need guidance while in noisy areas. Compared to Workforce Now, I think Run may be easier for someone without experience to jump right in. Review collected by and hosted on G2.com.

After coming to Run from years of extensive use in Workforce Now, there simplicity of Run feels restrictive, granted I only use Run once a week compared to five days a week in Workforce Now. Changes have to be manually on time instead of having the ability to set a future effective date. The more condensed version has its benefits, but I feel I sometimes lack information not being able to see all the settings and audit histories. We also had to add on different functionalities over time whereas our package with Workforce Now seemed to already have the functions available. Review collected by and hosted on G2.com.

I just had a dealing with Jacob one of the agents and he was totally awesome! I have to say he was a true ray of sunshine and was very confident in his ability to take care of the clients. I have been having an issue with how my account and once I explained the issue, Jacob jumped right in, fixed the issue and went above and beyond! You can tell he truly cares about his job and the clients and really cares about ADP as well. It was such a pleasure to deal with some one who really cares and will go the extra mile to make the clients always have a positive experience. I was very upset with ADP however after dealing with such an awesome individual as Jacob I am once again team ADP!!!!!! Review collected by and hosted on G2.com.

Some of the representatives are not always as easy to deal with but at the end of the day they all try their best to be helpful and get your issue resolved Review collected by and hosted on G2.com.

I like the payroll processing and payroll management features of RUN Powered by ADP. For a small business, it can be difficult to navigate all of that, but with RUN Powered by ADP, all I have to do is input what's necessary and it's all integrated to the bank account. I trust that they would handle everything, and employees get paid at the correct time. The platform addresses a critical need by managing payroll compliance and government filing requirements all in one place. It's valuable to me that there's a dedicated system with accessible, knowledgeable support staff, which reduces risk significantly. Review collected by and hosted on G2.com.

The learning curve for navigating some of the more specialized features could be improved. The onboarding process was okay, but I wish they took more time to explain how the platform works once you're onboarded. The interface, while functional, is not always the most intuitive, especially when you're a first-time user and do not know what exactly you're trying to locate. Review collected by and hosted on G2.com.

I really like that ADP is a user-friendly platform. Everything is very organized and intuitive. Even if someone who has never used it before logs in, it's not very difficult to figure out. It's very comprehensive. I've used other platforms, and so far, ADP is my favorite. Customer support is good. although sometimes there is a long queue, the agents always help to resolve all questions and concerns. My team uses it for all payrolls in North America, and it has been a very satisfactory experience. Review collected by and hosted on G2.com.

There are some things that cannot be handled unless authorization has been granted, such as Workers Comp. This has been requested on more than two occasions, by phone and by mail, and we have not received any updates on this matter. Therefore, we still do not have access to handle this or ask agents about it. Review collected by and hosted on G2.com.

The software is easy to use, the navigation is fantastic, It's easy to find what I need by the headers of the tabs and options, it's fast, very little lag, if I have to change something it's easy to update. When I've run into issues where I have to issue a one off check, it's easy to do. Review collected by and hosted on G2.com.

I was a little confused about exactly when I do an off cycle check or a manual check. Because of this I was in the wrong area and there are three check stuck in off cycle that I will eventually contact customer support to help me delete. Review collected by and hosted on G2.com.

What I like best about RUN Powered by ADP is how user-friendly and reliable the platform is for managing payroll and HR tasks. The system is intuitive, reduces manual errors, and makes it easy to process payroll accurately and on time. I also appreciate the built-in compliance support, reporting tools, and the ability to access real-time data when needed. Overall, it saves time, increases confidence in payroll accuracy, and allows me to focus more on supporting the business and employees. Review collected by and hosted on G2.com.

While RUN Powered by ADP is generally reliable, one area for improvement is response time and follow-up when submitting requests or updates. At times, changes can take longer than expected to reflect in the system, and reaching a live representative can require additional time. Enhancing real-time support and speeding up system updates would make the overall experience even more efficient. Review collected by and hosted on G2.com.

Extremely user friendly! Calling the 800 number, or even chat, it is very easy to get ahold of someone in customer service to help with any issues I may have. I use RUN probably 2-3x a week, so I am in there often. Onboarding and even termination are simple and easy steps. The breakdown for adding federal and state tax/withholding information helps a lot, I never know what to do where off the top of my head, so having it broken down by line item and the little answer question marks makes onboarding smooth. Review collected by and hosted on G2.com.

I do not like how time card corrections are in another window. I wish it was simpler to do time card corrections or have an employee fix their own. Review collected by and hosted on G2.com.

ADP RUN has EVERYTHING you could possibly need. It has so many additional features that I have relied on over and over again to remain compliant with laws and regulations in my state. There are built in forms/templates so that your employee records are compliant and you can stay on top of this with every single new hire. Not to mention, you can hire using it. Also doing payroll is seamless and easy, customer support is always available if you need it. Review collected by and hosted on G2.com.

I do not have any downsides for RUN, they have met and/or exceeded every expectation that I have had in a payroll company. Review collected by and hosted on G2.com.