roommaster Reviews & Product Details

We switched to roommaster for the hotel management software functionality. The AI concierge was turned on almost as an afterthought and it's become one of the features our team talks about most. Guests engage with it, it handles FAQs reliably, and it has reduced routine front desk calls noticeably. The team is clearly shipping new features regularly too the product has improved visibly in the months since we signed up. Review collected by and hosted on G2.com.

Setup of one niche OTA connection needed a bit of extra support. Small thing, team sorted it quickly. Review collected by and hosted on G2.com.

We've been through two other hotel software platforms before landing on roommaster and this is the right one. Everything is properly integrated channel distribution, direct bookings, housekeeping, revenue management so the whole operation runs from one place. The onboarding team was organised and got our staff trained quickly. Our housekeeping team particularly love the mobile view; room status updates in real time without anyone calling the front desk. That's saved time every single day. Support team has been great whenever we've had questions. Review collected by and hosted on G2.com.

Nothing that comes to mind. We've been happy across the board. Review collected by and hosted on G2.com.

What I like most is how easy it is to get a clear overview of room availability and occupancy at a glance. The interface is clean, organized, and makes it simple for our team to quickly find the information we need. Review collected by and hosted on G2.com.

The initial setup and learning curve can take some time, especially for new team members. However, once you get familiar with the system, it becomes much easier to navigate and use efficiently. Review collected by and hosted on G2.com.

Roommaster has made managing our hotel's daily operations much more efficient. The reservation system is easy to use, guest information is well organized, and the front desk can quickly handle check-ins and check-outs. The reporting features also help us monitor occupancy, revenue, and performance without spending hours compiling data manually. Review collected by and hosted on G2.com.

The software is reliable, but the interface could be refreshed to provide a more modern look. Some advanced features require a little time to learn, but once our staff became familiar with them, they were easy to use. Review collected by and hosted on G2.com.

The AI revenue management recommendations in roommaster have been consistently good. RevPAR has improved. Pricing admin time has dropped significantly. Good hotel software. Review collected by and hosted on G2.com.

Nothing I’d flag. The platform has worked well for our needs overall. If anything, some features could be a little more intuitive at first, but once the team gets familiar with the system, it’s straightforward to use. Review collected by and hosted on G2.com.

I use RoomMaster as my main hotel management software because it helps keep everything organized and reduces booking errors, making daily operations run smoothly. I like that everything is in place; it makes managing tasks easier and saves a lot of time. Another feature I appreciate is the reporting, as it provides a clear view of bookings and performance, allowing me to make better decisions without needing extra software. The reporting in RoomMaster is simple and clear, and I mainly use occupancy and revenue reports to track performance. The initial setup was fairly easy, and the onboarding team was helpful, which made the process feel smooth. I am extremely likely to recommend RoomMaster to a friend or colleague. Review collected by and hosted on G2.com.

Nothing much Review collected by and hosted on G2.com.

I like that RoomMaster keeps everything in one place, making it easy to manage bookings, guests, and billing quickly and efficiently. It saves time, reduces mistakes, and makes hotel operations smoother, helping me stay organized and provide better guest service. The initial setup was straightforward and easy to get started. Review collected by and hosted on G2.com.

One area that could be improved is the user interface. It can feel a bit cluttered at times, making some tasks slower to navigate. Simplifying the interface, reducing clutter, and making key functions easier to access would help. Review collected by and hosted on G2.com.

What I appreciate most about Roommaster is the efficiency of the check-in process. It is quick and everything is clear and straightforward, so checking someone in never takes long. The entire software is straightforward and easy to navigate. When I was training for this position, it only took me 2 days to understand the system. Review collected by and hosted on G2.com.

The one thing I dislike about roommaster is that employees are unable to generate an Electronic Processing Report for dates older than a week. It would be much more helpful if staff could access and generate these reports from several months back. I also wish the 'Help' section was organized a little better, trying to find certain actions in the Help menu can be frustrating. Review collected by and hosted on G2.com.

RoomMaster is user-friendly and reliable, and their support team is one of the best I’ve dealt with. They respond quickly, explain things clearly, and resolve any issues in no time. It’s a great choice for hospitality businesses wanting a balance of features, ease of use, and great support. Review collected by and hosted on G2.com.

Takes a little time to learn all the features at first, but the support team makes it easy to get up to speed. Review collected by and hosted on G2.com.

It is a well-designed software that helps to set and facilitates the way reservations, walks-in, arrivals and check-outs make the entire process easier and helps save time. Review collected by and hosted on G2.com.

It would be better if the users would have like a better view when it comes to room visualization. This way, the users or customers can have a better perspective on how a room would be. Review collected by and hosted on G2.com.