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roommaster Reviews & Product Details

roommaster is a modern, all-in-one hotel management platform built to simplify, connect, and elevate every part of hospitality operations. Designed for hotels, motels, resorts, and bed & breakfasts, it unifies property management, marketing, revenue, and guest experience into one seamless ecosystem. Whether managing a single property or multiple locations, roommaster empowers hoteliers to deliver exceptional service, maximize revenue, and stay ahead in today’s fast-moving, tech-driven hospitality market. Modern Property Management (PMS) roommaster’s modern PMS brings together front desk, reservations, housekeeping, accounting, and reporting into one centralized system. Operators gain total control over daily operations — from room assignments and check-ins to automated billing and performance analytics. With an intuitive interface and cloud accessibility, staff can manage the guest journey efficiently, reduce manual work, and focus on creating memorable stays. Marketing & Distribution Boost visibility and direct revenue with smart marketing tools. The Booking Engine allows commission-free, direct reservations through your hotel’s website and social media. The Channel Manager automatically syncs availability and rates across hundreds of OTAs, reducing overbookings and saving time. The Hotel Website Builder empowers you to design a stunning, mobile-friendly site that converts visitors into loyal guests — reinforcing your brand’s modern digital presence. Revenue & Finance roommaster’s AI-powered Revenue Management module uses intelligent algorithms to adjust pricing dynamically, ensuring competitive rates and optimized profit. Meanwhile, Payments integrates secure, automated billing with modern financial tracking, streamlining operations and improving cash flow accuracy. Guest Experience Innovation Deliver a modern, contactless guest journey with AI Concierge and the Hotel Guest App. The AI Concierge manages inquiries and bookings 24/7, turning every call into a conversion opportunity. Guests enjoy digital check-in, keyless entry, service requests, and instant communication, enhancing satisfaction and loyalty. Tailored for Every Property Type From independent hotels to hotel groups, motels, B&Bs, resorts, and parks, roommaster adapts to every scale and style of operation. Featured Success Story: How Wood River Inn gained efficiency, improved control, and increased direct bookings using roommaster’s modern hospitality technology. roommaster — modern technology. timeless hospitality.

Product Website

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roommaster

Discussions

roommaster Community

Languages Supported

English

Overview by

Michael Assi, MBA,B.Eng.,PMP (CEO, Valsoft Travel & Leisure)

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roommaster Integrations

(2)

Integration information sourced from real user reviews.

roommaster Media

Manage All Your Bookings in One Place, In Real Time roommaster syncs every booking website, OTAs like Booking.com, phone calls, walk-ins into one crystal-clear system. roommaster centralizes control, syncs data, and keeps every property running smoothly, whether you’ve got two or twenty. Optim...

roommaster Demo - roommaster Booking Engine

Hoteliers use roommaster Booking Engine to create guest-friendly booking pages with clear rate calendars for choosing dates and rooms. Customize to match your brand, add upsell options, and sync with your PMS. More direct revenue. More control. A better booking experience — all with roommaster.

roommaster Demo - roommaster Channel Manager

Maximize Your Hotel’s Distribution Across hundreds of OTAs and GDS Platforms Share your inventory on unlimited channels like Booking.com, Airbnb, Vrbo, and Expedia with no added commissions. Sync rates instantly, eliminate overbookings, and boost revenue for your hotel. More bookings. Less ad...

roommaster Demo - roommaster Website Builder

We help you build professional hotel websites that drive direct bookings roommaster services team helps you create a website that captures your brand, and make it easy for your patrons to book rooms & services.

Your Best Concierge, Now Available 24/7 to Delight Your Guests roommaster Concierge, powered by Sadie AI delivers five-star service around the clock; handling guest queries, and managing bookings; all with the warmth, and know-how of your best concierges. No missed calls No language barriers...

Put your front desk in your guests’ pockets with the roommaster Hotel Guest App Hoteliers offer fast, and personalized service, and empower guests to manage their stay right from their smartphones. Less waiting. More control. A smoother stay — powered by roommaster.

roommaster Reviews (7)

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Verified User in Hospitality

Small-Business (50 or fewer emp.)

10/31/2025

"Efficient and User-Friendly, But Needs Better Report Access"

5/5

What do you like best about roommaster?

What I appreciate most about Roommaster is the efficiency of the check-in process. It is quick and everything is clear and straightforward, so checking someone in never takes long. The entire software is straightforward and easy to navigate. When I was training for this position, it only took me 2 days to understand the system. Review collected by and hosted on G2.com.

What do you dislike about roommaster?

The one thing I dislike about roommaster is that employees are unable to generate an Electronic Processing Report for dates older than a week. It would be much more helpful if staff could access and generate these reports from several months back. I also wish the 'Help' section was organized a little better, trying to find certain actions in the Help menu can be frustrating. Review collected by and hosted on G2.com.

What problems is roommaster solving and how is that benefiting you?

I appreciate how Roommaster displays which guests are eligible for room upgrades, making it easier to maximize hotel occupancy without the hassle of manually rearranging room assignments. Additionally, the integrated 'WaitList' feature streamlines the process of keeping track of guest names, phone numbers, and special requests, making overall management much more straightforward. Review collected by and hosted on G2.com.

Chelesa O.

Hospitality & Marketing Manager

Small-Business (50 or fewer emp.)

8/11/2025

"Great system, even better support team!"

4.5/5

What do you like best about roommaster?

RoomMaster is user-friendly and reliable, and their support team is one of the best I’ve dealt with. They respond quickly, explain things clearly, and resolve any issues in no time. It’s a great choice for hospitality businesses wanting a balance of features, ease of use, and great support. Review collected by and hosted on G2.com.

What do you dislike about roommaster?

Takes a little time to learn all the features at first, but the support team makes it easy to get up to speed. Review collected by and hosted on G2.com.

Cristian G.

Agent

Mid-Market (51-1000 emp.)

3/15/2023

"Suitable for booking management"

5/5

What do you like best about roommaster?

It is a well-designed software that helps to set and facilitates the way reservations, walks-in, arrivals and check-outs make the entire process easier and helps save time. Review collected by and hosted on G2.com.

What do you dislike about roommaster?

It would be better if the users would have like a better view when it comes to room visualization. This way, the users or customers can have a better perspective on how a room would be. Review collected by and hosted on G2.com.

Brittney D.

Director of Sales + Events

Small-Business (50 or fewer emp.)

4/29/2020

"User Friendly"

4/5

What do you like best about roommaster?

Pretty self explanatory - very user friendly. Not complicated with codes & process like many major hotel brand rev systems. Review collected by and hosted on G2.com.

What do you dislike about roommaster?

There are a few processes that could be updated to make using easier and save time/steps Review collected by and hosted on G2.com.

Manuel L.

Marketing Specialist

Mid-Market (51-1000 emp.)

7/29/2019

"The best for growing resorts"

4.5/5

What do you like best about roommaster?

The best tool for the administration of a hotel, is really easy, saves you time and allows you to streamline and perform optimally processes such as the check-in and check-out of guests, the high effectiveness of internal messaging, room reservation, Follow-up to staff and the best relationship with the client. Management in each of the hotel spaces, management and work staff. Review collected by and hosted on G2.com.

What do you dislike about roommaster?

It has an automatic disconnection system in a certain time that is sometimes counterproductive, the help support is not always 24 hours. Review collected by and hosted on G2.com.

Recommendations to others considering roommaster:

It gives you a capacity to adapt very well. The configuration allows you to make changes, updates and customization in a fast and friendly way. This Software does it all, the best way to manage your hot is very good. It is the best in the market Review collected by and hosted on G2.com.

What problems is roommaster solving and how is that benefiting you?

The option to create and generate reports is the best tool. It is very easy to use, it has an important amplitude so that each user who enters for the first time can have a quick knowledge, has a very simple interface and an easy configuration of the software is easy to configure Review collected by and hosted on G2.com.