Rocket.Chat Reviews & Product Details

Ease of use definitely, it is very seamless and easy to message the rest of the people in my organization, kinda like a better version of WhatsApp but from a business standpoint, one of the stronger points is also how easy it is to implement, with usages like Docker for deployment. Review collected by and hosted on G2.com.

I think one of the only downsides I have with RocketChat is how sometimes I feel kinda "thrown out in the open" with the features, for a less experienced user of technology it might be hard to grasp some of them, and the UI could do with a more intuitive and streamlined design. Review collected by and hosted on G2.com.

This is a chatting module which is configured on any application by which user can have a chat and communicate without seeing each other. Not only chatting but rocket chat also has the feature to pass photos and videos just like any chatting applications. Review collected by and hosted on G2.com.

It takes much time to load. In an application, if we tap on chat, it takes much time in loading. Sometimes due to loading, chat is not opened and errors out. Maybe this is due to low network. This needs to be improved. At least chat should be opened in low network and not error out. Review collected by and hosted on G2.com.

It provides control and transparency, especially valuable for organizations that prioritize data sovereignty or specialized workflows. Review collected by and hosted on G2.com.

It limits accessibility for smaller organizations or individuals without a dedicated IT team. Review collected by and hosted on G2.com.

There are a couple of things that I liked about rocket chat while we were using it: the security, the fact that you can limit the features each user can access due to the flexibility of the software. I like the sounds options and the layout of the screen (I only use the web version) I liked the capability to connect to salesforce and include articles. I used it every day to communicate with my team. The It department mentioned it was easy for them to implement Rocket Chat with Okta (internal software) and SalesForce. Review collected by and hosted on G2.com.

I felt that the emoji option was too rudimentary. I didn't like the fact that a new thread (someone responding to your message) would show in a new side window rather than on the same message screen (this is a personal like, I'm sure some people like that option) Review collected by and hosted on G2.com.

A lot of People can connect and very convenient for communication and sharing information. Review collected by and hosted on G2.com.

none of dislike but can improve with friendly and ease of access feature. Review collected by and hosted on G2.com.

It is a wonderful customer service tool, with a broad context of service forms by text or voice, even video. Very good service. Review collected by and hosted on G2.com.

I would have liked to know about it earlier, I believe that the advertisements about the tool could be more present. Review collected by and hosted on G2.com.

Rocketchat is simply incredible, in addition to being an omnichannel, it becomes a great orchestrator of information and facilities, the possibility of modifying it by creating and using apps is absurdly incredible. Review collected by and hosted on G2.com.

Nothing is bad, but The documentation Its not perfect Review collected by and hosted on G2.com.

It makes communication with different departments in the company much easier and quicker Review collected by and hosted on G2.com.

Their customer support is not always and takes a few hours to respond to your request or enquiry Review collected by and hosted on G2.com.

What I like most is the convenience and ease of using Rocket.Chat in daily life, without difficulty or server instability. Review collected by and hosted on G2.com.

Sometimes when I use Rocket.Chat on my phone, it has some issues loading conversations or displaying the response box. Review collected by and hosted on G2.com.

A Multichannel/OminChannel Support interface to receive customer contacts Review collected by and hosted on G2.com.

Technical support is very slow, especially in urgent situations.. I updated this my review on november/2023, because I have a big problem: messages by dialog360 (meta) to my rocketchat is duplicated/triplacated randomly.. This problem already has more 1 month and not fixed by RocketChat Staff. I open a ticket but staff is very bad. I use Enteprise solution and had a poor support, I already searching for another solution and will cancel with rocketChat soon. Review collected by and hosted on G2.com.