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Rocket.Chat Reviews & Product Details

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Pricing

Pricing provided by Rocket.Chat.

Starter

Free
Per Year

Enterprise

Contact Us
Per Year

User Insights

Average based on 373 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Rocket.Chat Reviews (373)

View 1 Video Reviews
Reviews

Rocket.Chat Reviews (373)

View 1 Video Reviews
4.2
373 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Rocket.Chat for its flexibility and control, particularly valuing the ability to self-host and customize the platform to meet specific needs. The strong focus on security and privacy is also a significant draw, making it suitable for organizations handling sensitive data. However, many reviews note that the initial setup can be complex, which may pose challenges for less technical users.

Pros & Cons

Generated from real user reviews
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G2 reviews are authentic and verified.
RS
Ross S.
Network Engineer II
Telecommunications
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Well-Polished Decentralized Chat With Full Data Ownership"
4.5/5
What do you like best about Rocket.Chat?

It's a well-polished chat application that's completely decentralized. You own your own data, that's huge. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

They started requiring licensing for too much of the app. Basic features are now behind a licensed wall. Review collected by and hosted on G2.com.

Yahia H.
YH
Yahia H.
Technical Consultant
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Highly Customizable, But Interface Needs Improvement"
5/5
What do you like best about Rocket.Chat?

as you can brand it also you can modify permissions ,custom roles, add or build your own integrations, microservices, apps. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

if you compared it with slack or ms teams i think they need to enhance the user experience more as the interface is less refined Review collected by and hosted on G2.com.

Sayan S.
SS
Sayan S.
Senior Marketer-Partner Success
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Smooth, Easy-to-Navigate Interface That Keeps Everything Straightforward"
4.5/5
What do you like best about Rocket.Chat?

Easy to navigate, with a very smooth interface that makes everything feel straightforward to use. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Sometimes the chat display lags, which ends up being time-consuming. Review collected by and hosted on G2.com.

RS
Ruchi S.
Technical Specialist Professional
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Flexible, Easy-to-Use Tool with Full Control Over Your Data"
5/5
What do you like best about Rocket.Chat?

it’s flexible and gives full control over data while still being easy to use. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

setup and customization can be a bit complex compared to simpler chat tools. Review collected by and hosted on G2.com.

Swapnil M.
SM
Swapnil M.
AI Solutions Lead Architect
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Live Agent Makes Website Integration Effortless"
5/5
What do you like best about Rocket.Chat?

The Live Agent feature and how easy it is to integrate it into my website. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

The learning curve and its development and its UI could be better Review collected by and hosted on G2.com.

Amr Y.
AY
Amr Y.
CSR
Mid-Market (51-1000 emp.)
"simple and efficient"
5/5
What do you like best about Rocket.Chat?

how easy and simple it is as anyone can use it weather a teanager or a sinior user will find a way to use it Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

i can not do voice call or meetings on it and not sure if there is a mobile app for it Review collected by and hosted on G2.com.

Alexandro D.
AD
Alexandro D.
Integration Support Engineer
Consulting
Small-Business (50 or fewer emp.)
"Affordable and Customizable Communication Solution"
4/5
What do you like best about Rocket.Chat?

I like using Rocket.Chat for its control, customization, and user experience. Having control over data is really important to me because it addresses data sovereignty, letting me know exactly where conversations, files, and user data are stored, which is great for privacy, compliance, and security. Rocket.Chat also serves as a more affordable alternative to Slack, which helps with reducing costs. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Self-hosting and maintenance can be a bit demanding, especially for smaller teams without dedicated DevOps teams or capacity. Review collected by and hosted on G2.com.

Sanal A.
SA
Sanal A.
Software Engineer
Mid-Market (51-1000 emp.)
"Cost-Effective Communication with Rocket.Chat"
5/5
What do you like best about Rocket.Chat?

I find Rocket.Chat very helpful for internal chats, especially when it's difficult to discuss team problems via calls. I like that we can mention each tech and specifically address each issue in the chat, which makes it easier to report certain issues to specific people. The initial setup of Rocket.Chat was very helpful for our team. Overall, everything looks good, and I would highly recommend it. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Nothing Review collected by and hosted on G2.com.

Beezy D.
BD
Beezy D.
Mid-Market (51-1000 emp.)
"Fast and Simple with Exceptional Privacy"
5/5
What do you like best about Rocket.Chat?

I love that Rocket.Chat is very fast with no delays. I also appreciate its easy-to-use interface and privacy features, which make me feel less stressed. The setup was simple and straightforward. I have zero complaints and hope it stays the same. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

Nothing Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Great for Staying in Touch, but Feels Like a Slack Alternative"
3/5
What do you like best about Rocket.Chat?

It is a great way to keep in immediate touch with colleagues, making it simpler to communicate and share information. Review collected by and hosted on G2.com.

What do you dislike about Rocket.Chat?

It is the poorer cousin of Slack. It can be a little clunky when searching. It is hosted by the institution so support seems to be less robust. Review collected by and hosted on G2.com.

Questions about Rocket.Chat? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Patrice B.
PB
Patrice Brissett
•
Last activity almost 5 years ago

Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?

MS
Malaika Sterling
•
Last activity almost 5 years ago

Can I use this for personal use, similar to Whatsapp or Telegram?

Pricing Options

Pricing provided by Rocket.Chat.

Starter

Free
Per Year

Enterprise

Contact Us
Per Year

Government

Contact Us
Per Year
Rocket.Chat Comparisons
Rocket.Chat Features
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Notifications
In-App Messaging
Customization
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