What do you dislike about Respona?
To start my account was hacked and $495 was debited by the hacker. I was the one who told them I think my account was hacked because the usage did not match. I don't think I ever received an apology.
Their brilliant solution was to enable 2-factor authentication. When I asked how to do that, they told me I had to upgrade my plan because only the next tier can use two-factor authentication- I obviously did not want to upgrade so they could have basic security for user accounts.
I was then hacked the next day again and charged $10- 28 times ($280) and a charge of $775- again their excellent security is what you want to be using with your financial details.
This was a total of $1550.
They did refund this amount to me. I asked for all my financial details to be deleted, and very coincidently, they could not be without my entire account being deleted.
After all of that, I started going through my billing records and realized I had been charged $49 extra without consent from March of this year to September of this year.
I did not track this software charge since I had been using them for so many years among multiple software companies I have to pay for. My big mistake was trusting them in any capacity.
I asked them to refund that and I have a feeling because they knew they charged me the extra a long enough time ago, they did not bother refunding it and instead strung me along.
I asked for proof of any update I was given that the charge would be increased or any consent of mine that I gave to increase the charge, and they did not have anything to give me.
I asked for this on Nov 15. Eventually, I asked for my account to be deleted because I did not want any data to exist with them.
I followed up today, Dec 7, and they said that "I mentioned I would handle it with my bank (I told my bank to monitor all charges and not let any go through if possible) and that I deleted my account so they could no longer "investigate"--- which I assume means investigate what excuse to manufacture next as to why they charge people without consent.
I have attached a PDF of pretty much all my charges here including some of the chat "support" I had the pleasure of receiving:
https://pdfupload.io/docs/f474a500
Basically go anywhere else if you value basic security and honesty.
Edit (Dec 29): They have since reached out to me and tried to resolve the issue by providing the remaining refund, so I appreciate that customer support tried to resolve the issue in the end. Review collected by and hosted on G2.com.