I initially liked Woodpecker for the low cost. $50 a month is close to half of what the next nearest platform is. The features were basic, but perfect for cold emailing only - no VoIP, no other expensive add ons like the other platforms. They also have a nice agency feature which allows managing campaigns and not costing a license.
Regardless of the settings you put on woodpecker it does not follow them. For example, I set my sending window for b2b email from 8am to 1pm, Woodpecker was delivering my campaign ALL DAY LONG, even though we are only talking about a hundred emails.
Secondly, I set my frequency to go out between 15-30 seconds apart to ensure that my emails were able to get out during my sending window. Woodpecker was STILL SENDING them 6 minutes apart, which means that their platform is miserably broken.
Thirdly, I noticed a lack of responses over a few days. I logged into the platform and the Gmail integration had surprisingly been broken for almost a week. No notification, no warning, Woodpecker just stopped sending mail without even telling me.
Fourthly, the support and sales team is uber slow to respond. It may be an EU thing since they are a Polish company, but I was floored at the fact that it was taking multiple days to resolve issues when the platform was broken. When Gmail integration was broken, it took them 3 days to figure it out, 3 days I was paying - that is 10 days I was paying for a borked platform.
I emailed their entire executive team, with countless issues, and not ONE of them had the acumen to step in and take ownership of the ongoing borking. Instead, customer success floundered helplessly for almost 1.5 weeks trying to resolve a myriad of sending, scheduling, and integration issues.
Stear clear, invest a little bit of extra money for a tool like PersistIQ, Salesloft, or Outreach.io.