Relay.app Features
Development (7)
Real-Time Integration
Supports event or transaction based integrations that react to changes in real-time
API Designer
Provides a web-based interface for designing, documenting, and testing APIs.
Flow Designer
Allows for integration development through the visual development of integration logic flows with the help od a drag and drop user interface.
Pre-Built Connectors
Facilitiates API development and integrations with prebuilt connectors, templates, and examples.
Custom Connectors
Provides the ability to create connectors from existing services and APIs in catalog.
Reusable connectors
Provides prebuilt, reusable connectors and workflows for all user integration requirements.
Multi - tenant architecture
Enables multiple tenants (customers) to securely share physical computing resources.
Management (5)
Monitoring & Notification
Console for monitoring resource utilization, system health, ability to start and stop processes, etc.
Routing And Orchestration
Enables data routing on configuration basis and management of complex workflows through an orchestration engine.
Data Mapping
Facilitates to and fro data map according to the data model between applications/web services.
Data Transformation
Provides standard tools and functions to convert data values from the data format of a source system into the data format of a destination system.
API Management
Supports and oversees the management of API products across their full lifecycle
Security (3)
Data Encryption
Employs data encryption both at rest and in transit.
Security Standards
Comply to key industry standards like SOC 2, ISO 27001, PCI DSS, HIPAA etc to protect and safeguard data.
Communication Protocol
Supports secure communication protocols like FTPS, SFTP etc
Integration Options (4)
Data Virtualization
Integrates data from disparate sources, without physical data movement
Managed File Transfers
Provides one or more methods to securely transfer data from one location to another through a network
Big Data Processing
Provides integration to BigData sources such as Hadoop and other NoSQL sources (MongoDB, Cassandra and HBase)
EDI
Provides Integrations to EDI service providers.
Deployment (2)
Hybrid
Supports deployment of integration apps both on-premisis and cloud environments/
Cloud to Cloud
Supports deployment of integration apps to a managed cloud environment
Customization - AI Agent Builders (3)
Natural Language Configuration
Supports configuration using natural language instructions.
Tone Customization
Allows users to customize the tone of agent.
Security Guardrails
Enables definition of clear security guardrails for agent actions.
Functionality - AI Agent Builders (4)
Omni-channel Support
Provides support across web, mobile, messaging apps, and other channels.
Agent Branding
Allows customization of agent branding, including visual appearance and conversational style.
Proactive Response Capabilities
Equips agents with proactive response capabilities based on predefined triggers.
Seamless Human Escalation
Facilitates seamless escalation to human employees for complex issues.
Data and Analytics - AI Agent Builders (3)
Analytics & Reporting
Provides analytics and reporting on agent performance and interactions.
Contextual Awareness
Offers agents the ability to maintain contextual awareness across interactions.
Data Privacy Compliance
Ensures compliance with data privacy and governance requirements.
Integration - AI Agent Builders (4)
Workflow Automation
Automates workflows and actions based on agent responses.
API Usage
Allows the use of APIs for advanced agent configuration.
Platform Interoperability
Enables interoperability with multiple platforms for unified experiences.
CRM Data Integration
Allows integration with CRM data to ground agent responses in business context.




