I love idea of RefWorks: keeping citations of all articles you are interested in on one program. Refworks allows you to make your own bibliographies and save those citations for later!
I dislike how need-to-know the software feels. It was very hard for me to be able to use it fluidly at first, and it's a difficult program for new users to grasp.
This product is a fantastic help! Other programs like Zotero are more difficult to use, and the integration of most journals with RefWorks makes it the clear choice when doing research.
When assisting in writing research papers, citation of sources in specific formatting is sometimes a hassle. I write research papers in the Unified Linguistic Style, one that can be a bit picky on minute details. Using RefWorks creates in-text citations instantly and can be used in many different styles. Once one has learned how to use it, the ability to syncrinize programs like Microsoft Word and RefWorks is a nice feature. You can actually add citations within Word and other products to make writing research papers significantly easier than using other online bibiography creators. Saving citations is the best as well, as one no longer needs to write down the citations.