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Mendeley Reviews & Product Details

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Mendeley Reviews FAQs

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Last updated: Nov 04, 2026

What is Mendeley, and what problem is it built to solve?

Mendeley is reference management software and an academic social network built to help researchers organize research, collaborate online, and discover academic content. It also supports citation creation, PDF management, annotation, and bibliography creation in multiple styles.

What company sizes and industries is Mendeley the best fit for?

Mendeley is used across smaller businesses and larger enterprises, with research and higher education standing out among the industries represented. The strongest-fit segments reflected in positive use include:
  • Company size — Small businesses: Organizations with 50 or fewer employees.
  • Company size — Enterprise: Organizations with more than 1,000 employees.
  • Industry — Research: Users organizing literature and managing citations for research work.
  • Industry — Higher education: Users supporting academic writing, theses, and research projects.

What customer support options does Mendeley provide, and how do users find the overall support experience?

Mendeley provides direct and self-service support, and the support experience is mixed: users describe helpful assistance as well as cases where issues were not resolved. Support includes email/help desk, chat, and a knowledge base, with 24/7 live-rep support also available. Experiences range from responsive, useful help to frustration when problems persist without a clear resolution.

What is the experience like for teams switching to Mendeley from another tool?

Switching to Mendeley from other reference managers—including EndNote, Zotero, RefWorks, and Papers—has been driven by a simpler workflow, lower cost, and easier handling of citations, PDFs, or cross-platform use. Users describe bringing existing libraries over and finding it easier to add and organize sources, then using Mendeley to create citations and bibliographies, often through its Word workflow.

What tools and platforms does Mendeley integrate with, and how do these integrations help users get more value from the product?

Mendeley offers 1 listed integration: Microsoft Word. In everyday writing, users describe using it to insert and format in-text citations and generate or update bibliographies, reducing the manual work of managing references in documents.

What features or capabilities could make Mendeley even more useful?

Mendeley could be more useful with improvements that address recurring friction in importing and managing research materials. Users would benefit from:
  • More accurate metadata extraction so imported papers need fewer manual corrections.
  • More dependable syncing and stability across devices and applications.
  • More flexible citation-style editing and formatting options.
  • More capable notes and collaboration tools for shared research workflows.

Mendeley Reviews (250)

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Mendeley Reviews (250)

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4.3
250 reviews

What do users say?

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Timoteo Luis S.
TS
Timoteo Luis S.
Local Coordinator
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Effective reference management that streamlines my entire workflow"
5/5
What do you like best about Mendeley?

What I like most about Mendeley is how seamlessly it extracts PDF metadata and imports sources through the browser, which cuts out manual data entry and saves me hours of tedious work. The cross-platform sync is another big plus: I can annotate on my tablet and then open my office computer and find those same notes waiting for me, with no extra steps. The Word plug-in is equally convenient, updating my bibliography instantly with a single click. I also appreciate the folder system, which lets me organize papers by project without duplicating files, although the desktop app can start to slow down when my library gets larger. Overall, it’s a dependable workflow companion that makes reference management feel almost effortless. Review collected by and hosted on G2.com.

What do you dislike about Mendeley?

What I dislike most about Mendeley is its limited free storage. Since December 2024, the free tier has been reduced to just 2GB for PDFs, which fills up quickly if you have a large collection. The software also suffers from frequent sync issues, occasional crashes, and lag that can disrupt my workflow. On top of that, the desktop app logs me out constantly, which means I’m repeatedly forced into annoying re-logins. Review collected by and hosted on G2.com.

Verified User in Research
UR
Verified User in Research
Enterprise (> 1000 emp.)
"Effortless Organization and Customization for References"
5/5
What do you like best about Mendeley?

I love that Mendeley is free and it's very easy to use. I can organize my citations in folders, and it's great that I can open each PDF to highlight and add notes. The customization options are a big plus too. I appreciate that it makes managing citation styles super simple, letting me change styles like AMA, APA, or Harvard with just a single click. The way it automatically updates citations in real time is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Mendeley?

I really would love to add the DOI numbers directly from the add-ons in Microsoft Word, not from the Mendeley app itself. I'd like to do this from the add-ons, like to add the reference that I would be searching directly from Microsoft Word. Review collected by and hosted on G2.com.

Muzammil Sharief D.
MD
Muzammil Sharief D.
student
Small-Business (50 or fewer emp.)
"Seamless, Organized Reference Management with Mendeley"
5/5
What do you like best about Mendeley?

I have used Mendeley extensively, and it has been very helpful for managing a large volume of journal articles, which is a daily necessity in research. It makes the overall process feel seamless, organized, and well structured. Review collected by and hosted on G2.com.

What do you dislike about Mendeley?

Mendeley becomes very slow to respond while handling large libraries, and can sometimes be frustrating. Review collected by and hosted on G2.com.

Óscar O.
ÓO
Óscar O.
Adjunct Professor
Mid-Market (51-1000 emp.)
"Best (in development) reference manager"
5/5
What do you like best about Mendeley?

I use it almost every day for reading and managing references. It is by far the most user-friendly reference manager I’ve encountered—intuitive to set up and immediately productive. The official website offers strong support, and the large, active community is always willing to help. It also allows for great flexibility: it’s easy to create a personalised workflow using various tools and approaches to suit the task at hand. Review collected by and hosted on G2.com.

What do you dislike about Mendeley?

One limitation of the application is that it does not display all the folders or collections in which a reference is located. This can make organisation and navigation more difficult in complex projects. Additionally, the application would benefit from deeper integration with other productivity and knowledge management tools such as Obsidian or Notion, to better support connected and flexible research workflows. Review collected by and hosted on G2.com.

Umesh  D.
UD
Umesh D.
Web Developer
Computer Software
Small-Business (50 or fewer emp.)
"Essential Tool for Academic Research and Reference Management"
5/5
What do you like best about Mendeley?

Mendeley is so easy to maintain, store, and cite research papers. It saves so much time with the ability to auto extract metadata from PDFs and seamless integration with Word for citations. I especially enjoy the citation generator, cloud syncing, and browser plugin, all helping to centralize my academic sources and streamline my workflow. Natural interface, device-to-device access, and group work collaborative folders make it an effective instrument for solo research and team work. Review collected by and hosted on G2.com.

What do you dislike about Mendeley?

Sometimes the PDF viewer feels a bit clunky compared to PDF readers. Review collected by and hosted on G2.com.

SALAIMANIMAGUDAM  M.
SM
SALAIMANIMAGUDAM M.
PhD
Civil Engineering
Enterprise (> 1000 emp.)
"Literature Bank"
5/5
What do you like best about Mendeley?

As a researcher, even one needs a reference manager, Mendeley will surely fulfill that requirement. Ease for collaboration and cloud storage. Review collected by and hosted on G2.com.

What do you dislike about Mendeley?

Nothing. In the new update, they missed a duplicate publication finder option, but now they have it in the update, so I am happy about everything. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"The practical side of Mendeley: Between citations and synchronization."
5/5
What do you like best about Mendeley?

Mendeley allows me to sync my libraries across multiple devices. I can annotate PDF files directly on the platform to either underline text, add margin notes or make comments that I can then use for reference in classes. One feature I take great advantage of is the Word add-in that makes it easy to insert citations and generate bibliographies automatically to save time. Review collected by and hosted on G2.com.

What do you dislike about Mendeley?

Although Mendeley automates many tasks related to citation management, maximizing its usefulness requires a solid knowledge of academic citation standards. Without that foundation, it can be confusing. Review collected by and hosted on G2.com.

Lorenzo S.
LS
Lorenzo S.
Director
E-Learning
Small-Business (50 or fewer emp.)
Originally submitted 11/11/2022
"Free reference manager"
5/5
What do you like best about Mendeley?

The add-ons for the web browser and Microsoft Word allow you to quickly add our references and automatically format the citations, as well as change the citation style at any time. Review collected by and hosted on G2.com.

What do you dislike about Mendeley?

It presents problems when a new reference is added; you have to manually synchronize in the application, which takes time, and this is not done automatically. Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Best reference manager available"
5/5
What do you like best about Mendeley?

I love that Mendelt seamlessly integrates as a browser extension and as a desktop app to work with Microsoft Word. It makes adding full references and in-text citations a breeze. Review collected by and hosted on G2.com.

What do you dislike about Mendeley?

Occasionally, authors' names end up strangely out of order based on comma placement in the abstract, and I have to fix this manually. Review collected by and hosted on G2.com.

Nadhia M.
NM
Nadhia M.
Lecturer
Education Management
Small-Business (50 or fewer emp.)
"Helping me with referencing"
5/5
What do you like best about Mendeley?

sorting my references and have variety of format. it also safekeeping all of my articles and help me to note down all of my notes Review collected by and hosted on G2.com.

What do you dislike about Mendeley?

sometimes the format of references are not aligned with the current format and i have to re do again in my files Review collected by and hosted on G2.com.

Questions about Mendeley? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Ahmad Samir  A.
AA
Ahmad Samir Alfaar
•
Last activity over 4 years ago

Why Elsevier is insisting on changing Mendeley functionalities

2 Upvotes
1
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Hein L.
HL
Hein Liebenberg
•
Last activity 10 days ago

Has anyone else had major issues with the Mendeley Word plug-in glitches?

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