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Compare Mendeley and RefWorks 
At a Glance
Market Segments
Enterprise (48.5% of reviews)
Enterprise (55.2% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Mendeley
Star Rating
(247)4.3 out of 5
Market Segments
Enterprise (48.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about MendeleyRefWorks
Star Rating
(29)3.9 out of 5
Market Segments
Enterprise (55.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about RefWorksSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Mendeley excels in its ease of setup, scoring a remarkable 9.2, which reviewers mention makes it a breeze for new users to get started quickly compared to RefWorks, which lacks a specific score in this area.
- Reviewers mention that Mendeley has a higher overall ease of use rating at 8.7, with users highlighting features like the intuitive interface and seamless integration with Microsoft Word, while RefWorks, with a score of 8.1, is noted for being slightly less user-friendly.
- G2 users indicate that Mendeley has a better product direction score of 8.0, suggesting that users feel more optimistic about its future developments, whereas RefWorks has a lower score of 5.0, leading to concerns about its ongoing improvements and updates.
- Users on G2 report that Mendeley has a higher quality of support rating at 7.9, with reviewers mentioning responsive customer service, while RefWorks scores slightly higher at 8.2, indicating that users appreciate its support but still find Mendeley more reliable overall.
- Reviewers mention that Mendeley is particularly strong in its ability to manage and organize references effectively, with features like the Mendeley Web Importer being praised, while RefWorks users have noted some limitations in its organizational capabilities.
- Users say that Mendeley has a larger user base with 242 total reviews, which suggests a more robust community for support and shared resources, compared to RefWorks, which has only 29 reviews, indicating a smaller user community and potentially less shared knowledge.
Pricing
Entry-Level Pricing
Mendeley
No pricing availableRefWorks
No pricing availableFree Trial
Mendeley
No trial information availableRefWorks
No trial information availableRatings
Meets Requirements
8.6
220
7.9
26
Ease of Use
8.7
220
8.1
27
Ease of Setup
9.4
14
Not enough data
Ease of Admin
9.6
9
Not enough data
Quality of Support
7.9
141
8.2
15
Has the product been a good partner in doing business?
8.9
6
Not enough data
Product Direction (% positive)
8.0
213
5.0
28
Categories
Categories
Shared Categories
Mendeley and RefWorks are categorized as Reference Management
Unique Categories
Mendeley has no unique categories
RefWorks has no unique categories
Reviews
Reviewers' Company Size
Mendeley
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RefWorks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
42.7%
Research
23.2%
Education Management
7.1%
Hospital & Health Care
2.5%
Mechanical or Industrial Engineering
2.1%
Other
22.4%
Higher Education
41.4%
Research
17.2%
Education Management
10.3%
Publishing
3.4%
Non-Profit Organization Management
3.4%
Other
24.1%
Discussions
What is the function of software Mendeley?
2 Comments
RS
Its main uses are: reading texts and organizing academic referencesRead more
Why is Mojave not supported after a year of release?
1 Comment
AZ
I use Mojave and it is totally supported. Let download the mac os version of mendeley desktop.Read more
RefWorks has no discussions with answers
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