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Compare RefWorks and Zotero 
At a Glance
Market Segments
Enterprise (55.2% of reviews)
Small-Business (39.6% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
RefWorks
Star Rating
(29)3.9 out of 5
Market Segments
Enterprise (55.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about RefWorksZotero
Star Rating
(98)4.4 out of 5
Market Segments
Small-Business (39.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ZoteroSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RefWorks has a lower star rating of 3.9 compared to Zotero's 4.4, indicating that Zotero may offer a more satisfying user experience overall.
- Reviewers mention that RefWorks is primarily used in enterprise settings (55.2% of reviews), while Zotero is favored by small businesses (38.9% of reviews), suggesting that Zotero may be more adaptable for smaller teams or individual users.
- G2 users highlight that Zotero excels in ease of setup with a score of 9.5, while RefWorks lacks a clear score in this area, indicating that users may find Zotero easier to get started with.
- Users on G2 report that RefWorks has a quality of support rating of 8.2, which is higher than Zotero's 7.9, suggesting that users may find more reliable assistance with RefWorks when issues arise.
- Reviewers mention that Zotero scores higher in meeting requirements (9.1) compared to RefWorks (7.9), indicating that Zotero may better fulfill user needs and expectations.
- Users say that while RefWorks has a lower product direction score (5.0), Zotero's score of 7.6 suggests a more positive outlook on future developments and enhancements, which could be crucial for long-term users.
Pricing
Entry-Level Pricing
RefWorks
No pricing availableZotero
No pricing availableFree Trial
RefWorks
No trial information availableZotero
No trial information availableRatings
Meets Requirements
7.9
26
9.0
80
Ease of Use
8.1
27
8.5
80
Ease of Setup
Not enough data
9.4
8
Ease of Admin
Not enough data
Not enough data
Quality of Support
8.2
15
7.8
55
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
5.0
28
7.7
75
Categories
Categories
Shared Categories
RefWorks and Zotero are categorized as Reference Management
Unique Categories
RefWorks has no unique categories
Zotero has no unique categories
Reviews
Reviewers' Company Size
RefWorks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zotero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
41.4%
Research
17.2%
Education Management
10.3%
Publishing
3.4%
Non-Profit Organization Management
3.4%
Other
24.1%
Higher Education
37.5%
Research
28.1%
Education Management
8.3%
Hospital & Health Care
3.1%
Biotechnology
3.1%
Other
19.8%
Discussions
RefWorks has no discussions with answers
How do i reference webpages?
2 Comments
SO
It isn't available immediately, but if you select a different option--book for example--, you are able to change it after the fact to be a web page.Read more
Can you tell me, why the need to include so much information in a citation?
2 Comments
MF
the field is there just in case we (author, the one who cite) have the info. Not all field are compulsory..
My way.. I'd normally find the items isbn or...Read more
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