---
title: RefWorks Reviews
meta_title: 'RefWorks Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 29 reviews by the users' company size, role or industry to
  find out how RefWorks works for a business like yours.
aggregate_rating:
  rating_value: 3.9
  review_count: 29
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Education
  url: https://www.g2.com/categories/education
---


# RefWorks Reviews
**Vendor:** ProQuest  
**Category:** [Reference Management Software](https://www.g2.com/categories/reference-management)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 29
## About RefWorks
RefWorks is an online research management, writing and collaboration tool that is designed to help researchers easily gather, manage, store and share all types of information, as well as generate citations and bibliographies.




## RefWorks Reviews
  ### 1. Too much hassle, to be efficient. Plenty of bugs..

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.)

**Reviewed Date:** March 03, 2021

**What do you like best about RefWorks?**

I love the idea and initially I thought it worked well enough.

**What do you dislike about RefWorks?**

I have several issues with the program.

1. The limitations of customizing entries, and the lack of possibility to create a completely new kind of reference type. .

2. The author field disregarding institutional authors (messes up both citations and bibliography if the name includes a comma). There are workarounds, but this is a known issue, and should be a fairly simple IF-code to get a solution.

3. The date format cannot be customized, unless using completely different custom entry points and deleting the official one from your custom bibliography.

4. The save to refworks bookmark, not being a button such as in "save to pinterest"-button. Also the pop-up should allow for adding relevant fields to the source. 

5. A bug with write n cite and word. When trying to insert a citation, refworks gets stuck on Formatting document, and one is forced to restart word. One time it made all the text invisible unless hovering the mouse over different items on the home tab. But clicking any didn't help. I've tried uninstalling write-n-cite to no avail.

My main issue is the slowness of fixing problems, and the whole mess of the support pages. If the company knows of a specific problem and is allegedly trying to fix it, shouldn't they be upfront about it and post alternative solutions to it in the meantime? I have a hard time understanding how refworks can have such high ratings, and would not recommend it to anyone at the time being.

**Recommendations to others considering RefWorks:**

RefWorks seems ok for storing your resources, but the write-n-cite issues are a dealbreaker at least for me.

**What problems is RefWorks solving and how is that benefiting you?**

RefWorks is a citation management software. In my opinion it appears to have been stuck in a pre-2010 era. There is potential, but why unis would pay for this is beyond me.

  ### 2. Zapped my notes twice!

**Rating:** 0.0/5.0 stars

**Reviewed by:** Carlos Y. | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 07, 2020

**What do you like best about RefWorks?**

Nothing was a slam dunk.  Everything required retouching

**What do you dislike about RefWorks?**

1) References required retouching to get to standard formatting
2) MS module did not synch
3) deleted my notes twice
4)  Doesn't allow notes on all pdf docs

**What problems is RefWorks solving and how is that benefiting you?**

I am looking for another solution.  I am using Word now in the mean time.


## RefWorks Discussions
  - [What is RefWorks used for?](https://www.g2.com/discussions/what-is-refworks-used-for)

- [View RefWorks pricing details and edition comparison](https://www.g2.com/products/refworks/reviews?filters%5Bnps_score%5D%5B%5D=1&section=pricing&secure%5Bexpires_at%5D=2026-08-12+23%3A34%3A49+-0500&secure%5Bsession_id%5D=298c3012-e352-4c3b-9a99-bc281cd88de1&secure%5Btoken%5D=1cdb066e10443530db685704f393432d064777145831d8e0c6e859191c442ba6&format=llm_user)


## Top RefWorks Alternatives
  - [Mendeley](https://www.g2.com/products/mendeley/reviews) - 4.3/5.0 (248 reviews)
  - [EndNote](https://www.g2.com/products/endnote/reviews) - 4.1/5.0 (181 reviews)
  - [EasyBib.com](https://www.g2.com/products/easybib-com/reviews) - 4.6/5.0 (152 reviews)