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Recursyv

By Recursyv

4.9 out of 5 stars
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Recursyv Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$

Recursyv Integrations

(5)
Integration information sourced from real user reviews.

Recursyv Media

Recursyv Demo - Keeping Company data in sync between Dynamics & Freshdesk
This is a sample screenshot showing two systems being kept in sync using Recursyv.
Recursyv Demo - Keeping Contact data in sync between Dynamics & Freshdesk
This is a sample screenshot showing two systems being kept in sync using Recursyv.
Recursyv Demo - Keeping support tickets in sync between Dynamics & Freshdesk
This is a sample screenshot showing two systems being kept in sync using Recursyv.
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Recursyv Reviews (38)

Reviews

Recursyv Reviews (38)

4.9
38 reviews

Pros & Cons

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Verified User in Information Technology and Services
CI
Mid-Market (51-1000 emp.)
"Exceptional Service and Customer Relationship Management"
What do you like best about Recursyv?

Recursyv is a very responsive and approachable business partner who are always willing to help and do the needful even with the last-minute changes and updates as required by the customer. Review collected by and hosted on G2.com.

What do you dislike about Recursyv?

There is no downside that I have noted or anything I dislike. I had a really great experience working with Recursyv to deliver the integration solution for one of our very demanding customer. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Mid-Market (51-1000 emp.)
"First class knowledge and support"
What do you like best about Recursyv?

Recursyv's support is first class.

Dan is always helpful, professional and always goes the extra mile to ensure everyone is happy with the outcome.

The solution that we have in place is robust and and consistent, meaning that I do not have to worry about it.

The integration saves us so much time and links 3 different ITSM tools seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Recursyv?

Honestly, there is nothing bad I can say about the team or business. Everything has been consistently great. Review collected by and hosted on G2.com.

HB
Sales Manager
Mid-Market (51-1000 emp.)
"Consistently capable of fulfilling the potential promises offered by the product"
What do you like best about Recursyv?

As an MSP, our goal is to provide seamless service to our clients with minimal disruption to their business. Recursyv not only facilitates smooth integrations but also collaborates closely with us and our customers to continuously enhance the service we deliver. This allows us to focus on proactive solutions rather than time-consuming administrative tasks Review collected by and hosted on G2.com.

What do you dislike about Recursyv?

since working with Recursyv i have not come up against any obstacles or challenges that i dislike. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
II
Mid-Market (51-1000 emp.)
"Reliable, Flexible, and Customer-Focused – A Top-Tier Experience"
What do you like best about Recursyv?

Recursyv provide ITSM integration services, we have always had an outstanding experience with Recursyv.

Customer service has always been exceptional helping us go live with ITSM integrations with very tight deadlines with our customers as their technical expertise has been proven time and again.

Even if there are issues noticed with ITSM Integration, those are tweaked and rectified pretty quickly after a couple of quick emails or calls.

Reliability offered from the solution is another hugely massive factor for us to stick with Recursyv on multiple occasions.

Being flexible, and offering customizable options give us confidence to get our customers to believe in us as we have a strong relationship with Recursyv.

We highly recommend them to anyone seeking ITSM integrations who also make sure and continue to be professional, customer-centric, and also being adaptable. Review collected by and hosted on G2.com.

What do you dislike about Recursyv?

No issues noticed whatsoever since we began using Recursyv. Review collected by and hosted on G2.com.

Sid D.
SD
Systems Engineer
Mid-Market (51-1000 emp.)
"Fantastic Partners"
What do you like best about Recursyv?

Recursyv made it extremely easy to sync data from our CRM to our ticketing system, and handled a number of complex cases for us as our company grew and underwent multiple acquisitions - including changing ticketing systems, changing CRMs, and at one point even having multiple CRMs compiling data and syncing into one ticketing system. Dan is always incredibly responsive to requests and quick to proactively call out any new errors or potential issues they see on the rare occasion anything arises. Review collected by and hosted on G2.com.

What do you dislike about Recursyv?

The lack of visibility into sync configurations and statuses is my only complaint with the Recursyv platform. While they are always quick to respond to any questions, there are definitely times when it would be helpful to be able to directly see the status and logs of a sync to quickly rule issues out when troubleshooting. Review collected by and hosted on G2.com.

Response from Peter Newman of Recursyv

Hi Sid,

Thanks very much for the review, we appreciate it!

The Recursyv Integration-as-a-Service Dashboard is coming soon, with various helpful metrics, integration and configuration details and the integration specification spreadsheet all in one place. There will be an update on the website as soon at is it released.

Thanks

Melissa A.
MA
Business Systems Analyst
Mid-Market (51-1000 emp.)
"Outstanding understanding and ability - Autotask to HubSpot CRM Integration"
What do you like best about Recursyv?

From start to finish, I have felt completed cared for. Our integration requirement were difficult to define and Recursyv adapted at every step to make sure everything worked well. Dan was a constant support during our live test month and any problmes were idenified and resolved increadably quickly.

6 months in the and a round of changes are being made now thatthe sales team are onboraded to HubSpot, which is just making everything work in a way that is better for them, rather than continuing to use old, not fit for purprpose processes.

Very happy indeed with everything they have done so far. Review collected by and hosted on G2.com.

What do you dislike about Recursyv?

As of yet, I have found now downsides with the service provided! Review collected by and hosted on G2.com.

Bobby M.
BM
Business Consultant
Mid-Market (51-1000 emp.)
"Recursyv"
What do you like best about Recursyv?

We struggled to find an integration partner that had the array of integration, with the flexibility to tailor to specific customer's requirements. We've had a few occurrences where our integration project has started after, but finished before similar projects a customer has been undertaking; Recursyv’s expertise and experience make every integration seem simple. This, coupled with the quality and speed of the support, makes us proud to partner with them to support our portfolio of services and significantly enhances our ability to deliver value to our clients. Review collected by and hosted on G2.com.

What do you dislike about Recursyv?

Recurring charges can initially be a challenge for some customers and it can be hard to quantify the ROI, i.e., the impact initially. Firstly, if the business values service, there is a significant improvement in the area but can be hard to calculate. In a more clear-cut cost-cutting activity, this has reduced headcount by the efficiencies made with automated data syncing. Review collected by and hosted on G2.com.

Guillaume B.
GB
IT director
Mid-Market (51-1000 emp.)
"Recursyv integration for migration historical data from Dynamics 365 to Freshdesk"
What do you like best about Recursyv?

The overall experience with Reursyv has been flawless. From sales to technical, they are very knowledgeable about their offers and very fast responding, even if we were in a different time zone.

Our service was to migrate all of our historical cases from dynamics 365 to freshdesk. Overall, it's been an easy process from planning to doing. Once the configuration has been started, the synchro was completed in a week (190k cases).

Overall, I would do business with them again if the opportunity comes around! Review collected by and hosted on G2.com.

What do you dislike about Recursyv?

There was no real downside. The contrat was 12 months mandatory but they were flexible enough to shorten it to our needs. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"integration services between Autotask and Jira"
What do you like best about Recursyv?

Exceptional customer service

Very skillful development

well managed Review collected by and hosted on G2.com.

What do you dislike about Recursyv?

nothing in particular, everything was smooth in our project with Recursyv Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"Integration Requirements Made Easy"
What do you like best about Recursyv?

Recursyv are very down to earth people who are easy to work with. The complexity of integrating two different systems was handled by Recursyv in the background. The implementation was very straight forward as a result. Very professional team. Review collected by and hosted on G2.com.

What do you dislike about Recursyv?

There was no aspect of dealing with Recursyv that was unpleasant or difficult. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$
Recursyv Features
Real-Time Integration
API Designer
Flow Designer
Routing And Orchestration
Data Mapping
Data Transformation
Security Standards
Communication Protocol
Managed File Transfers
Big Data Processing