Recursyv were efficient, professional and approachable during the project we combined on, nothing was too much trouble, Dan was a pleasure to work with. Review collected by and hosted on G2.com.

Nothing! Our interactions with Recursyv were all positive. Review collected by and hosted on G2.com.

Recursyv is a very responsive and approachable business partner who are always willing to help and do the needful even with the last-minute changes and updates as required by the customer. Review collected by and hosted on G2.com.

There is no downside that I have noted or anything I dislike. I had a really great experience working with Recursyv to deliver the integration solution for one of our very demanding customer. Review collected by and hosted on G2.com.

Recursyv's support is first class.

Dan is always helpful, professional and always goes the extra mile to ensure everyone is happy with the outcome.

The solution that we have in place is robust and consistent, meaning that I do not have to worry about it.

The integration saves us so much time and links 3 different ITSM tools seamlessly. Review collected by and hosted on G2.com.

Honestly, there is nothing bad I can say about the team or business. Everything has been consistently great. Review collected by and hosted on G2.com.

As an MSP, our goal is to provide seamless service to our clients with minimal disruption to their business. Recursyv not only facilitates smooth integrations but also collaborates closely with us and our customers to continuously enhance the service we deliver. This allows us to focus on proactive solutions rather than time-consuming administrative tasks Review collected by and hosted on G2.com.

since working with Recursyv i have not come up against any obstacles or challenges that i dislike. Review collected by and hosted on G2.com.

Recursyv provide ITSM integration services, we have always had an outstanding experience with Recursyv.

Customer service has always been exceptional helping us go live with ITSM integrations with very tight deadlines with our customers as their technical expertise has been proven time and again.

Even if there are issues noticed with ITSM Integration, those are tweaked and rectified pretty quickly after a couple of quick emails or calls.

Reliability offered from the solution is another hugely massive factor for us to stick with Recursyv on multiple occasions.

Being flexible, and offering customizable options give us confidence to get our customers to believe in us as we have a strong relationship with Recursyv.

We highly recommend them to anyone seeking ITSM integrations who also make sure and continue to be professional, customer-centric, and also being adaptable. Review collected by and hosted on G2.com.

No issues noticed whatsoever since we began using Recursyv. Review collected by and hosted on G2.com.

Recursyv made it extremely easy to sync data from our CRM to our ticketing system, and handled a number of complex cases for us as our company grew and underwent multiple acquisitions - including changing ticketing systems, changing CRMs, and at one point even having multiple CRMs compiling data and syncing into one ticketing system. Dan is always incredibly responsive to requests and quick to proactively call out any new errors or potential issues they see on the rare occasion anything arises. Review collected by and hosted on G2.com.

The lack of visibility into sync configurations and statuses is my only complaint with the Recursyv platform. While they are always quick to respond to any questions, there are definitely times when it would be helpful to be able to directly see the status and logs of a sync to quickly rule issues out when troubleshooting. Review collected by and hosted on G2.com.

From start to finish, I have felt completely cared for. Our integration requirements were difficult to define and Recursyv adapted at every step to make sure everything worked well. Dan was a constant support during our live test month and any problems were identified and resolved incredibly quickly. 6 months in and a round of changes are being made now that the sales team are onboarded to HubSpot, which is just making everything work in a way that is better for them, rather than continuing to use old, not fit for purpose processes. Very happy indeed with everything they have done so far. Review collected by and hosted on G2.com.

As of yet, I have found no downsides with the service provided! Review collected by and hosted on G2.com.

We struggled to find an integration partner that had the array of integration, with the flexibility to tailor to specific customer's requirements. We've had a few occurrences where our integration project has started after, but finished before similar projects a customer has been undertaking; Recursyv’s expertise and experience make every integration seem simple. This, coupled with the quality and speed of the support, makes us proud to partner with them to support our portfolio of services and significantly enhances our ability to deliver value to our clients. Review collected by and hosted on G2.com.

Recurring charges can initially be a challenge for some customers and it can be hard to quantify the ROI, i.e., the impact initially. Firstly, if the business values service, there is a significant improvement in the area but can be hard to calculate. In a more clear-cut cost-cutting activity, this has reduced headcount by the efficiencies made with automated data syncing. Review collected by and hosted on G2.com.

The overall experience with Reursyv has been flawless. From sales to technical, they are very knowledgeable about their offers and very fast responding, even if we were in a different time zone.

Our service was to migrate all of our historical cases from dynamics 365 to freshdesk. Overall, it's been an easy process from planning to doing. Once the configuration has been started, the synchro was completed in a week (190k cases).

Overall, I would do business with them again if the opportunity comes around! Review collected by and hosted on G2.com.

There was no real downside. The contract was 12 months mandatory but they were flexible enough to shorten it to our needs. Review collected by and hosted on G2.com.

Exceptional customer service

Very skillful development

well managed Review collected by and hosted on G2.com.

nothing in particular, everything was smooth in our project with Recursyv Review collected by and hosted on G2.com.