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Quiq Reviews & Product Details

Quiq is the leader in enterprise agentic AI for CX. We help brands re-imagine the customer journey and deliver personalized, proactive support at every touch point at scale. The powerful combination of AI Agents, an AI Contact Center, and AI-powered business process automation enable brands to deliver multimodal, omnichannel experiences across voice, email, and digital channels, as well as seamless escalations from AI to human agents. Purpose-built for CX by CX and AI experts, Quiq’s AI Studio is a model agnostic, user-friendly rapid agentic AI builder with out-of-the-box real-time observability. AI Studio includes a complete ecosystem of tools, integrations, and AI guardrails that support the full AI development life cycle – everything needed to design, build, deploy, manage, and scale custom AI solutions. The world’s leading brands, including Volvo, Brinks Home, and IHG Hotels & Resorts, trust Quiq to bring their AI strategies to life. Visit https://quiq.com/ to learn more.

Seller

Quiq, Inc.

Discussions

Quiq Community

Languages Supported

German, English, French, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

Overview by

Lauren Winder

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

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Top-Rated Alternatives

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Quiq Integrations

(1)

Integration information sourced from real user reviews.

Quiq Media

Quiq is an AI for CX platform that offers a number of capabilities to drive transformational change in your customer experience.

Customer AI Assistants: By leveraging Generative AI combined with your company knowledge and data, customers get concise, accurate and personalized answers created directly from your data — as if they had a human agent helping them. Agent AI Assistants: Not every question can be answered by ...

Using Quiq’s platform, you can apply AI on demand to any business workflow to improve your customer experience and operational efficiency. For e.g. Analyzing your incoming emails and routing it more accurately to your human agents.

Quiq’s AI-powered, multi-channel agent workspace is designed with CX leaders and Contact Center Managers in mind. Those who manage agents and the agent experience at enterprise businesses need a robust console for modern channels that will drive speed, efficiency, and agent retention.

The integrated & complete platform for AI Builders to develop AI for CX. Orchestrate Large Language Models (LLMs) in an AI development environment built for CX. Quiq’s AI Studio is a suite of infrastructure & tools that empowers developers, conversational designers, and CX leaders to crea...

Build powerful AI Assistants based upon internal knowledge and data integrated through Quiq’s AI Studio. Quiq conversations can be automated with native Quiq Assistants or third-party bots integrated with the Bot API.Through workspace extensions, you can augment agents' workflow with internal dat...

Quiq Reviews (31)

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lenish r.

Cloud Engineer

Mid-Market (51-1000 emp.)

9/16/2025

"Quiq Messaging tool"

4/5

What do you like best about Quiq?

It shows what is being written by the customer before he sends a message to us. This helps us to plan our reponse before the actual message even comes in. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

The time bound reply dependency was something i hated but it was critical for the business. Review collected by and hosted on G2.com.

Macey W.

Secretary

Chemicals

Enterprise (> 1000 emp.)

8/30/2024

"Quiq is "Quiq" with offering services for User Friendly Chat for all your customer experience needs"

5/5

What do you like best about Quiq?

Before Quiq.. Our Comapny did not have a way for customers to communicate with us via web chat or SMS. The only way to contact was by phone or email. This has made it easier for our customers to communicate with us. Also it has allowed our agents not to feel so overworked. Before it was back to back calls ALL day long. No breathing time in between calls for our agents. Since launcing WebChat and SMS. Our agents are happier that they get a minute or so in between calls to have enough wrap up time. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

There is nothing particular that I dislike about Quiq. In teh beginning the Reports was confusing and hard to pull information. However, the engineers have improved the reports insights since we expressed our opinions. So very pleased with the team for taking inititive to help us with that! Review collected by and hosted on G2.com.

Verified User in Hospitality

Enterprise (> 1000 emp.)

8/27/2024

"Innovation and Superior Customer Service"

5/5

What do you like best about Quiq?

The Quiq team are very innovative and provide excellent thought leadership and guidance to our organization which is critical as there are typically business considersations along the journey of launching messaging, not just tech considerations. Additionally, they provide excellent service from a team of very smart people. I always get the impression that everyone who works at Quiq wants to be there, they bring their "A" game and it shows. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

The biggest downside is that it is a separate system from our telephony platform. We need to to an integration to have all workforce management data in one place, so it can be managed easier. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/19/2024

"Support"

4/5

What do you like best about Quiq?

I love the flexability of the platform, but what I like most is the operational service they provide. Since inception of our relationship with Quiq they have supported us along the way. All team members are attentive and responsive to any needs we have had. That goes a long way in a call centers operations world! Review collected by and hosted on G2.com.

What do you dislike about Quiq?

I don't like that we don't have another option for Rich Business Messaging since Google sunsetted their product. I wish we had another option to continue using the branded company display for our android customers. Review collected by and hosted on G2.com.

Verified User in Market Research

Small-Business (50 or fewer emp.)

8/30/2024

"Fantastic Partnership"

5/5

What do you like best about Quiq?

We have used Quiq messaging for customer support for many years. We were able to build a robust bot to help coordinate our responses and response times. Recently we have embarked on building an AI model (LLM) to handle our support. Quiq has been patient, informative and most importantly it feels like a true partnership as we have been on this journey to launch. Very thankful for them and their innovative solutions. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

There isn't anything that we dislike. Quiq has been a reliable resource for us for a long time. Review collected by and hosted on G2.com.

Bettina O.

Delivery Manager

Mid-Market (51-1000 emp.)

8/19/2024

"Very informative on AI studio and best practice"

4.5/5

What do you like best about Quiq?

the support from the team, the Admin UI that is very user friendly and allowing easy implementation. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

Not available for calls, would replace twilio whenever ready! =) Review collected by and hosted on G2.com.

Luis D.

Advisor

Small-Business (50 or fewer emp.)

7/19/2024

"The best app to stay in touch with your clients."

5/5

What do you like best about Quiq?

I love the fact that is very user friendly, it help us save a lot of time in the company. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

So far, everything has been working fine! Review collected by and hosted on G2.com.

Peggy C.

Enterprise (> 1000 emp.)

8/24/2020

"Quiq helps us serve more students and parents"

5/5

What do you like best about Quiq?

Quiq resides in our Oracle Service Cloud client so our agents are able to easily switch between working texts conversations and working emails/web form incidents. Outbound messaging is easy to use. The bot is awesome and is able to answer a good number of questions from our students and parents without involving a live agent. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

It would be nice to have more reporting that includes both emails and texts rather than pulling them separately. Review collected by and hosted on G2.com.

Recommendations to others considering Quiq:

The product, sales manager, client success team and client support are all amazing! Review collected by and hosted on G2.com.

What problems is Quiq solving and how is that benefiting you?

Our department has about 50 staff (both full-time and part-time) and we assess and collect tuition and fees for over 70,000 students. The beginning of each semester is extremely busy and students and parents have questions about their bill, their refunds, their holds, their ID cards, their waiver and many other questions about their student account. Texting is a great solution for us because it allows us to answer many more inquiries than a phone call and it does not have the urgency of chat. A student can wait a few hours or more for a response to a text but the expectation with chat is a more immediate response. Quiq allows us the simplicity of a short conversation with the flexibility to define the expected response time. Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq

edit

Fantastic to see how you are using Quiq and how it's making a difference to your student base! We'd love to help you expand your reporting capabilities through your integration with Oracle Service Cloud (OSC). Many of our customers like to import Quiq data in to OSC for a unified reporitng experience using OSC's powerful reporting engine. Our support team can assist with setting incident fields with conversation metrics to assist in consolidating your communication reporting.

When we create an OSC incident for the Quiq conversation, we try to match to an existing OSC contact using the SMS number. This should help you pull together all the communications for a particuar contact. Our support team can assist with setting incident fields with conversation metrics to assist in consolidating your communication reporting. For more information about the available data you can visit https://developers.goquiq.com/api/docs#section/Webhooks-Overview or contact support@quiq.com

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

9/22/2022

"amazing and easy to use"

4.5/5

What do you like best about Quiq?

Snaps help us to use their service to interact with our customers. The best part about Snaps which I like is the pricing which is very pocket friendly and affordable Review collected by and hosted on G2.com.

What do you dislike about Quiq?

Although everything about Snaps is likeable and good. But they could improve in their service part they should add more features which I think they would do in future Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

8/26/2020

"Best vendor I've ever worked with"

5/5

What do you like best about Quiq?

Quiq is a true partner and genuinely cares about the success of our business. They listen to our needs and over deliver on promises. They take our feedback seriously and oftentimes implement features based on our suggestions. They naturally take those suggestions and expand them to be more scalable and flexible for every type of company to benefit. Review collected by and hosted on G2.com.

What do you dislike about Quiq?

Out of the box reporting can seem limited, but if you have the resources to integrate you can get all the data you would ever need or want. Review collected by and hosted on G2.com.

Response from Marciela Ross of Quiq

edit

Thank you for the great feedback! A lot of our clients opt to use their existing business intelligence systems and/or CRMs for a unified reporting experience. You can use the available Quiq CSV, or if your BI has the ability to consume a Quiq webhook you can easily integrate data. For more information you can visit https://developers.goquiq.com/api/docs#section/Webhooks-Overview or contact support@quiq.com. We also have the ability to send the data via SFTP and/or AWS S3 if that's a better fit for your organization.