# Quiq Reviews **Vendor:** Quiq, Inc. **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.7/5.0 **Total Reviews:** 45 ## About Quiq Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision. Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information. Key capabilities include: \* AI Agents that understand conversational context, answer questions, take actions, and resolve customer requests across channels including voice, SMS, chat, and WhatsApp. \* AI Assistants that support human agents with response suggestions, contextual guidance, workflow automation, and brand-aligned messaging. \* A Digital Engagement Center for managing customer conversations across channels with seamless AI-to-human escalation. \* AI Conversation Analysis that scores and analyzes customer interactions to measure outcomes like CSAT, resolution quality, compliance, and agent performance. \* AI Studio tools for testing, optimizing, governing, and monitoring AI behavior, including observability, simulation, analytics, and guardrails. Quiq is designed for enterprises that require both automation and operational control. The platform provides transparent visibility into AI reasoning, decision paths, and actions taken, helping teams troubleshoot workflows, maintain governance standards, and improve performance over time. The platform also maintains continuous context across customer journeys. Conversations stay connected across AI agents, human agents, voice calls, messaging channels, and CRM systems, creating a more seamless customer experience. Quiq supports deep customization through natural language Process Guides that allow teams to define workflows, escalation rules, communication standards, and brand voice without extensive coding. The platform integrates with major enterprise systems including Salesforce, Zendesk, ServiceNow, and other CRM and CX platforms. Quiq is used by enterprise brands across retail, travel, hospitality, financial services, healthcare, and consumer services to improve automation rates, reduce handle times, increase containment, and improve customer experience outcomes. Security and compliance features include SOC 2 Type II compliance, GDPR and CCPA support, audit trails, encryption in transit and at rest, and regional data hosting options. ## Quiq Pros & Cons **What users like:** - Users commend the **excellent customer support** from Quiq, appreciating fast responses and a collaborative approach to requests. (11 reviews) - Users find Quiq's **ease of use** enhances customer support, enabling efficient management of communications across various platforms. (10 reviews) - Users commend Quiq for its **exceptional support and responsiveness** , enhancing customer interactions and operational efficiency significantly. (8 reviews) - Users appreciate the **flexibility and comprehensive reporting** of Quiq, enhancing their AI integration and performance insights. (5 reviews) - Users praise Quiq for its **exceptional customer support** and responsiveness, significantly enhancing the overall customer experience. (5 reviews) - Communication (4 reviews) - Easy Setup (4 reviews) - Efficiency (4 reviews) - Features (4 reviews) - Flexibility (4 reviews) **What users dislike:** - Users notice some **delays** with Quiq's ticket processing, occasionally due to resource limitations and governance needs. (3 reviews) - Users note a **slight learning curve** with Quiq's advanced features, but it's common with similar technologies. (3 reviews) - Users note a **steep learning curve** with Quiq, especially for advanced AI bot capabilities, impacting initial ease of use. (3 reviews) - Users find **usage limitations** frustrating, particularly with reporting restrictions and reliance on Quiq for updates. (3 reviews) - Users notice **delayed response times** , although improvements are expected over time and aren't seen as a major concern. (2 reviews) - Improvements Needed (2 reviews) - Long Delays (2 reviews) - Time-Consuming (2 reviews) - Account Management (1 reviews) - Admin Dependency (1 reviews) ## Quiq Reviews ### 1. Quiq Has Been a Best‑in‑Class Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Quiq?** Quiq’s technology and team consistently exceed expectations. From day one, the platform stood out as a strong fit for our operating model, especially due to its flexible pricing structure. Moving away from painful per seat pricing, common with many other platforms, was a game changer for us as a BPO supporting multiple brands and fluctuating volumes. Both the customer experience and agent experience far outperform comparable platforms we’ve used. The interface is intuitive, reliable, and easy for agents to adopt quickly, which directly translates to better outcomes for our clients and their customers. Beyond the technology, the partnership itself is outstanding. Quiq’s support team is fast, knowledgeable, and easy to work with. When issues or questions arise, responses are timely and solutions are practical. Their sales and account teams are equally impressive, highly responsive, proactive, and genuinely invested in our success. They consistently go above and beyond to ensure each implementation is smooth and successful, no matter the brand or vertical. **What do you dislike about Quiq?** There is nothing to dislike. We have been happy with all aspects of this partnership. **What problems is Quiq solving and how is that benefiting you?** When our agents moved to working from home, Quiqs tools helped us not only maintain our level of agent utilization and quality, but actually improve it. ### 2. Great Product Roadmap and an Exceptional Team That Makes the Magic Happen **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Quiq?** The product and roadmap is great, but the people are the true magic behind this tool. They are dedicated to translating the backend to business users with supplemental information if you want to zoom in further. The product itself has helped us contain nearly 50% of conversations simply based on the content we have. **What do you dislike about Quiq?** Learning curve can be steep for business users, but this is less product specific and more industry related to the type of product it is. **What problems is Quiq solving and how is that benefiting you?** Helping us serve our customers in real time via chat (and voice next) without having to wait to connect with a human, helps improve the search functionality (to supply answers based on help content previously unfound/unhelpful), helps improve the overall vision on content effectiveness. Gain insights into what is coming through the pipeline/queues to prep our advisors - should assisted support be needed, there are summaries and tags auto-applied to the conversation to empoer the human with info that usually takes several minutes to collect. ### 3. Quiq AI has been a highly responsive partner with strong agentic AI expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Quiq?** Quiq AI has proven to be a highly responsive and collaborative partner, consistently providing timely support and strategic guidance throughout our engagement. Their team demonstrates strong expertise in agentic AI and conversational design, which has been instrumental in improving both chat and voice experiences. Since partnering with Quiq, our chat resolution rate has increased by 20 percentage points. The implementation of Quiq’s Intelligent Virtual Assistant (IVA) for call routing has reduced transfer rates, and the recent introduction of self-service capabilities is already containing approximately 1% of total contact volume. Quiq’s combination of technical knowledge, responsiveness, and results-driven execution has delivered measurable improvements to customer experience and operational efficiency. **What do you dislike about Quiq?** We do not have any material concerns at this time; as the partnership matures, we look forward to continued innovation and expanded capabilities. **What problems is Quiq solving and how is that benefiting you?** Quiq addresses challenges such as inefficient contact routing, low chat resolution, and limited self-service capabilities by applying agentic AI across both chat and voice. This leads to higher resolution rates, fewer transfers, earlier containment of customer inquiries, and an overall improvement in customer experience and operational efficiency. ### 4. Flexible AI Studio with Simple Prompt Engineering and Comprehensive Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Quiq?** AI Studio has great capabilities and is incredibly flexible. Visual interface for prompt engineering is simple, and code functionality makes it easy to implement other functions, prompts, API calls, etc. Reporting side is comprehensive and allows us to see all kinds of metrics for different AI agents, human agents, queues, etc. with different views, graphs, cards, and breakdowns. **What do you dislike about Quiq?** Reporting for a timeframe greater than ~30 days is cumbersome - can only select a limited date window. **What problems is Quiq solving and how is that benefiting you?** On the customer-facing side, we're getting immense value from our AI agent being able to answer frequent customer questions, fielding and resolving a lot of inbound conversations and giving us greater staffing flexibility via solid AI resolution. Internally, we're able to use AI Studio to leverage our API library to build tools for greater agent efficiency and conversation QA. ### 5. Continuously Expanding Features with Fast, Collaborative Support **Rating:** 5.0/5.0 stars **Reviewed by:** Eugen M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Quiq?** Continuous expansion of the feature portfolio; fast TAT on support; collaborative response to feature requests **What do you dislike about Quiq?** I guess it's the flip side of the continuous expansion - more governance is needed which sometimes leads to longer waiting times on execution. **What problems is Quiq solving and how is that benefiting you?** Contact Centre Agent and Customer Assistance - an easy to use platform with many features supporting our Contact centre and customers; The main benefit is the simple and straight-forward admin and design interface (internal and customer facing), as well as the intuitive functionality. One of the main challenges it helped us overcome was the AI / Bot design - with previous solutions, we needed to invest in any customisation, whereas with Quiq I can do most of the updates by myself, leading to faster implementations and enhancements to our agents and customers journeys. ### 6. A Nimble, Progressive CX Partner That Feels Truly Collaborative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Quiq?** They’re a nimble company with a progressive approach to CX. I see them as a true partner, not just another supplier, which makes working with them feel more collaborative and aligned. **What do you dislike about Quiq?** Because of their size, their resources can sometimes get stretched thin, which may lead to minor delays. That said, it hasn’t been a major concern for us; over time we’ve seen steady improvement, and we expect that trend to continue. **What problems is Quiq solving and how is that benefiting you?** We use them today to support digital self-service in our digital channel. They’ve helped us avoid increasing our human footprint by enabling us to do more with the same level of human resources. As we’ve expanded as a brand, this has also helped us avoid taking on additional costs. ### 7. Impact-Based Prioritization and a Flexible, Ever-Improving System **Rating:** 4.5/5.0 stars **Reviewed by:** BN B. | ChatBot Quality Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Quiq?** I like the prioritization from Quiq to tackle things from a level of impact perspective and the ability to continually improve their system to allow for fluidity. **What do you dislike about Quiq?** I don’t dislike Quiq, but my main feedback is that the turnaround time for ticket processing could be improved. **What problems is Quiq solving and how is that benefiting you?** Quiq is helping us deflect low-effort contacts, reduce our overall costs, and cut down on unnecessary agent interactions when intervention isn’t needed. Overall, this lets us focus on customer experiences rather than miniscule tasks. ### 8. Seamless Omni-channel Support & Apple Messaging Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jake H. | Sr Manager Customer Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Quiq?** Quiq has transformed our customer support by providing truly unified omnichannel messaging. The Apple Messages for Business integration allows us to meet our members on their preferred platform. The interface is intuitive, making it easy for our agents to manage conversations across multiple channels from one place. **What do you dislike about Quiq?** While Quiq is robust overall, there's a slight learning curve for some of the more advanced features initially. **What problems is Quiq solving and how is that benefiting you?** Quiq solved our fragmented customer communication challenge by consolidating Apple Messages, SMS, web chat, and other channels into one platform. This has dramatically reduced response times and eliminated the confusion of managing multiple support tools. Our agents are more efficient, members receive faster responses, and we've seen measurable improvements in CSAT. ### 9. Quiq Is An Agile AI Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Quiq?** Quiq was started by folks that worked for Right Now, hence Oracle Service Cloud, therefore they integrate very well with our technology stack. They retain this startup mentality when approaching the new world of AI development. **What do you dislike about Quiq?** As an international company, we would like to see more non-English language support. **What problems is Quiq solving and how is that benefiting you?** Quiq is very agile and innovative in the AI space. Their technology allows us to automatically process tickets that used to require an agent to resolve. This has increased our ticket throughput without the need to hire additional staff **Official Response from Marciela Ross:** > Please note that the web chat UI supports localization. We have customers who support dozens of languages. The agent-facing user interface is currently available only in English; however, Quiq is evaluating automatic translation services between agents and customers. This work is still in the design phase but is part of our mid-term roadmap. Please reach out to your sales rep for more information. ### 10. Quiq Has Been a Great Partner and Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2026 **What do you like best about Quiq?** Quiq has been a great partner and platform to work with. We have deployed Quiq on behalf of several of our customers and has been a smooth and seamless setup each time **What do you dislike about Quiq?** Very little to dislike, we haven't used all of the more advanced AI bot capabilities, which seem like they have a bit of a learning curve, but so does most of that technology. **What problems is Quiq solving and how is that benefiting you?** Quiq helps our customers deploy bots to easily handle frequently asked customers, as well as provide great customer service responses across messaging channels ### 11. Fast Launch and Quick Results with Quiq **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Quiq?** The time it takes to get the initial launch up and running, and to start seeing results. **What do you dislike about Quiq?** Technical changes/updates require working with the Quiq team. They’re great to work with, but I’d appreciate having more autonomy as a user to make updates on my own. **What problems is Quiq solving and how is that benefiting you?** It solves many problems by extending hours and removing entry-level, repetitive work from agents, so they can focus on more serious customer inquiries. It also helps prequalify people for a product, and more. ### 12. Responsive Team and Easy Developer Docs Make Quiq a Great Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Quiq?** Quiq has been a great partner and solution for us to implement. The team we work with is highly responsive and great, and their developer docs and platform are easy for us to work on **What do you dislike about Quiq?** nothing to much, sometimes its hard managing multiple client accounts, but the team is very good about listening to feedback **What problems is Quiq solving and how is that benefiting you?** helping our customers deploy chatbots to help with FAQ, and helping customres message on any cahnnel ### 13. Responsive, Passionate Team That Feels Invested in Your Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Quiq?** Working with the team has been a great experience. They’re responsive, strong problem-solvers, and just as passionate about your business and success as you are. **What do you dislike about Quiq?** There hasn’t been anything I don’t like so far. **What problems is Quiq solving and how is that benefiting you?** It supports internal and external knowledge sharing with AI and our support teams. ### 14. Quiq can be used to support Sales and Lead Management, not just a service tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Quiq?** Product did an amazing job understanding customers questions and responding appropriately, team was amazing to work with. **What do you dislike about Quiq?** Quiq handled all the use cases we needed. **What problems is Quiq solving and how is that benefiting you?** We used Quiq to solve for sales lead management, customer marketing 2-way conversations and after-hours support. ### 15. Easy-to-Use Technology with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Quiq?** Great easy to use technology. Outstanding support **What do you dislike about Quiq?** Lack of a CRM suite. They are great at what they do but lack a full suite of applications. **What problems is Quiq solving and how is that benefiting you?** Increased our self service percentage from 28 to 35%. Customer feedback on the bot is strong. ### 16. Quiq Messaging tool **Rating:** 4.0/5.0 stars **Reviewed by:** lenish r. | Cloud Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Quiq?** It shows what is being written by the customer before he sends a message to us. This helps us to plan our reponse before the actual message even comes in. **What do you dislike about Quiq?** The time bound reply dependency was something i hated but it was critical for the business. **What problems is Quiq solving and how is that benefiting you?** It solved the problem of customers to instantly give them solutions based on the issues faced by them. ### 17. Quiq is "Quiq" with offering services for User Friendly Chat for all your customer experience needs **Rating:** 5.0/5.0 stars **Reviewed by:** Macey W. | Secretary, Chemicals, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Quiq?** Before Quiq.. Our Comapny did not have a way for customers to communicate with us via web chat or SMS. The only way to contact was by phone or email. This has made it easier for our customers to communicate with us. Also it has allowed our agents not to feel so overworked. Before it was back to back calls ALL day long. No breathing time in between calls for our agents. Since launcing WebChat and SMS. Our agents are happier that they get a minute or so in between calls to have enough wrap up time. **What do you dislike about Quiq?** There is nothing particular that I dislike about Quiq. In teh beginning the Reports was confusing and hard to pull information. However, the engineers have improved the reports insights since we expressed our opinions. So very pleased with the team for taking inititive to help us with that! **What problems is Quiq solving and how is that benefiting you?** Helping reduce cost in our phone system. Helping better customer experience. Happier customers is always a beneift to our company ### 18. Innovation and Superior Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Quiq?** The Quiq team are very innovative and provide excellent thought leadership and guidance to our organization which is critical as there are typically business considersations along the journey of launching messaging, not just tech considerations. Additionally, they provide excellent service from a team of very smart people. I always get the impression that everyone who works at Quiq wants to be there, they bring their "A" game and it shows. **What do you dislike about Quiq?** The biggest downside is that it is a separate system from our telephony platform. We need to to an integration to have all workforce management data in one place, so it can be managed easier. **What problems is Quiq solving and how is that benefiting you?** Customers want digital service vs phone when they contact a company for support. Agents are the most expensive part of running a contact center and Quiq messaging helps us utilize our agent headcount more effectively. ### 19. Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Quiq?** I love the flexability of the platform, but what I like most is the operational service they provide. Since inception of our relationship with Quiq they have supported us along the way. All team members are attentive and responsive to any needs we have had. That goes a long way in a call centers operations world! **What do you dislike about Quiq?** I don't like that we don't have another option for Rich Business Messaging since Google sunsetted their product. I wish we had another option to continue using the branded company display for our android customers. **What problems is Quiq solving and how is that benefiting you?** Having Quiq Messaging as a channel for my contact center allows my customers to be met via text message if they would like to be. The ease with which we were able to set this up was awesome. ### 20. Fantastic Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Quiq?** We have used Quiq messaging for customer support for many years. We were able to build a robust bot to help coordinate our responses and response times. Recently we have embarked on building an AI model (LLM) to handle our support. Quiq has been patient, informative and most importantly it feels like a true partnership as we have been on this journey to launch. Very thankful for them and their innovative solutions. **What do you dislike about Quiq?** There isn't anything that we dislike. Quiq has been a reliable resource for us for a long time. **What problems is Quiq solving and how is that benefiting you?** Quiq has allowed us to move away from the telephone and the lengthy support calls we were handling on a daily basis. We get great response via chat and text. Our customers appreciate those options. We have also streamlined all of our support processes thanks to Quiq. ### 21. Very informative on AI studio and best practice **Rating:** 4.5/5.0 stars **Reviewed by:** Bettina O. | Delivery Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Quiq?** the support from the team, the Admin UI that is very user friendly and allowing easy implementation. **What do you dislike about Quiq?** Not available for calls, would replace twilio whenever ready! =) **What problems is Quiq solving and how is that benefiting you?** accessibility for customers to reach us and provide hopefully a better customer experience. ### 22. The best app to stay in touch with your clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Luis D. | Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about Quiq?** I love the fact that is very user friendly, it help us save a lot of time in the company. **What do you dislike about Quiq?** So far, everything has been working fine! **What problems is Quiq solving and how is that benefiting you?** We did not have a way to communicate with potential consumers while we were offline, this chat help us to stay in touch with them 24/7. ### 23. Quiq helps us serve more students and parents **Rating:** 5.0/5.0 stars **Reviewed by:** Peggy C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2020 **What do you like best about Quiq?** Quiq resides in our Oracle Service Cloud client so our agents are able to easily switch between working texts conversations and working emails/web form incidents. Outbound messaging is easy to use. The bot is awesome and is able to answer a good number of questions from our students and parents without involving a live agent. **What do you dislike about Quiq?** It would be nice to have more reporting that includes both emails and texts rather than pulling them separately. **Recommendations to others considering Quiq:** The product, sales manager, client success team and client support are all amazing! **What problems is Quiq solving and how is that benefiting you?** Our department has about 50 staff (both full-time and part-time) and we assess and collect tuition and fees for over 70,000 students. The beginning of each semester is extremely busy and students and parents have questions about their bill, their refunds, their holds, their ID cards, their waiver and many other questions about their student account. Texting is a great solution for us because it allows us to answer many more inquiries than a phone call and it does not have the urgency of chat. A student can wait a few hours or more for a response to a text but the expectation with chat is a more immediate response. Quiq allows us the simplicity of a short conversation with the flexibility to define the expected response time. **Official Response from Marciela Ross:** > Fantastic to see how you are using Quiq and how it's making a difference to your student base! We'd love to help you expand your reporting capabilities through your integration with Oracle Service Cloud (OSC). Many of our customers like to import Quiq data in to OSC for a unified reporitng experience using OSC's powerful reporting engine. Our support team can assist with setting incident fields with conversation metrics to assist in consolidating your communication reporting. When we create an OSC incident for the Quiq conversation, we try to match to an existing OSC contact using the SMS number. This should help you pull together all the communications for a particuar contact. Our support team can assist with setting incident fields with conversation metrics to assist in consolidating your communication reporting. For more information about the available data you can visit https://developers.goquiq.com/api/docs#section/Webhooks-Overview or contact support@quiq.com ### 24. amazing and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Quiq?** Snaps help us to use their service to interact with our customers. The best part about Snaps which I like is the pricing which is very pocket friendly and affordable **What do you dislike about Quiq?** Although everything about Snaps is likeable and good. But they could improve in their service part they should add more features which I think they would do in future **What problems is Quiq solving and how is that benefiting you?** Snaps is a Conversational AI platform for eCommerce businesses helping them with services like AI/Machine Learning, Activity Tracking, Appointment Scheduling, Audience Targeting ### 25. Best vendor I've ever worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Quiq?** Quiq is a true partner and genuinely cares about the success of our business. They listen to our needs and over deliver on promises. They take our feedback seriously and oftentimes implement features based on our suggestions. They naturally take those suggestions and expand them to be more scalable and flexible for every type of company to benefit. **What do you dislike about Quiq?** Out of the box reporting can seem limited, but if you have the resources to integrate you can get all the data you would ever need or want. **What problems is Quiq solving and how is that benefiting you?** We use Quiq to facilitate our reactive support as well as outbound notifications for reminders and sales-like marketing. We also use a bot to answer common questions freeing up our agents to respond to more difficult issues. **Official Response from Marciela Ross:** > Thank you for the great feedback! A lot of our clients opt to use their existing business intelligence systems and/or CRMs for a unified reporting experience. You can use the available Quiq CSV, or if your BI has the ability to consume a Quiq webhook you can easily integrate data. For more information you can visit https://developers.goquiq.com/api/docs#section/Webhooks-Overview or contact support@quiq.com. We also have the ability to send the data via SFTP and/or AWS S3 if that's a better fit for your organization. ### 26. allows us to serve our customers in a much easier way **Rating:** 4.0/5.0 stars **Reviewed by:** Pedro V. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Quiq?** Its interface turns out to be quite simple to use both for our clients and for us, the fact that it is multiplatform also seems great to us to be able to communicate from wherever we are in a much faster and immediate way, the fact that its dashboard Main shows us all the information in a fairly complete and summarized way, it is of great help to us at the moment of visualizing in a better way the conversations with our clients, in such a way that we can respond more quickly depending on the queries of our clients , the fact that it has an option to generate reports is something very practical when we want to see or determine the percentage of satisfied customers served through this platform, the fact that it has automatic responses also turns out to be something quite useful, just enough just leave the answers configured and they will automatically be sent. **What do you dislike about Quiq?** To be honest, I have no complaints regarding the use of this application, it seems to me that everything has worked perfectly for us when using this application, something that is a surprise to me, because we had been using similar applications and none it was working fine for us until we discovered Quiq Messaging. **What problems is Quiq solving and how is that benefiting you?** It has been very helpful to us to achieve a much faster and more efficient channeling of customer service through this platform, as it allows us to serve our customers in a much simpler way than we did previously, giving us the opportunity to optimize and speed up our response times in a much more practical and efficient way. ### 27. Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Quiq?** While the back-end portal is very intuitive for handling incoming messages and campaigns. The customer service for unique asks has been outstanding. Maile Chong has been a superstar in crafting all the needed rules and helping with challenging bots that we are building. **What do you dislike about Quiq?** Introducing a mobile-friendly option or app would be well worth it. A key competitor now to the space, COMMUNITY, is stealing share and has approached us in regard to test piloting a brand-focused messaging program. **What problems is Quiq solving and how is that benefiting you?** We are able to connect our live whisky experts with our consumers all over the country despite quarantine and covid restrictions! ### 28. One of my favorite vendors and products **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay P. | Application Development Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2020 **What do you like best about Quiq?** The interface is easy to use and highly user intuitive. You can set up BOT's easily and without needing a developer. It integrates well with our CRM. I have been working with chat options for over 10 years and been a Quiq customer for over 6 years at two different companies. You won't find a more engaged and responsive vendor partner than Quiq. **What do you dislike about Quiq?** The only thing we have had to work at is integrating our reporting system with theirs but that was resolved in a couple of weeks and was more our side not being ready. **Recommendations to others considering Quiq:** Let your teams see it, it's so easy to use. Your admins to the front line reps will find it simple to work in and very little training to get them up and running. Meet with the team. Ask them anything. If they don't know off the top of their heads, which is rare, they will come back with an answer. They are experts in the field. Review the pricing models. Quiq will win. **What problems is Quiq solving and how is that benefiting you?** We have a large call volume and we are using this option to help us talk to more customers. The fact that our client base is largely mobile users made SMS functionality critical to accomplishing that goal. We have been able to offer better service to our customers and reduce hold times. **Official Response from Marciela Ross:** > We're so glad we were able to work with you to overcome any roadblocks for your integration. We were happy to stand by at the ready as you gathered resources so we could get you up and running when you were ready to go. ### 29. A Partner for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher L. | Senior Vice President Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Quiq?** Quiq is a true partner for our business. They are fully engaged with us in ensuring we are successful with messaging. This relationship is not like your typical business vendor arrangement. This is our business and Quiq working together to make BOTH of us successful. Put the best interface in the business on top of that with full integration with Salesforce, bots, and great support and our messaging initiative has been successful past our expectations. **What do you dislike about Quiq?** Honestly, that is a product that we just love. Bots are a new offering from Quiq. As the offering matures and more clients us the feature, the easier it will be for other clients to share their best ideas. **What problems is Quiq solving and how is that benefiting you?** We use the product mainly for outbound contact. for both initial connect and follow up with our customers. Replacing phone calls with text conversations. We have found two things. First, people will respond to a text and are reluctant to answer their phone. Second, people are at work during the day. They will not take a call, but they will respond to a text. This keeps our pipeline moving quickly and shortening turn times. **Official Response from Marciela Ross:** > We're thrilled that you're getting value from Quiq and realizing success with messaging and bots. We love when clients share best practices. Please be sure to check out our videos on YouTube and Vimeo where our clients have shared some of the hints, tips, and best practices for messaging and bots. Check out our channels: https://vimeo.com/user66938473 https://www.youtube.com/channel/UCaSWdt2u-tm6fmib227cveA We're also plan to create a Quiq community. Be sure to subscribe to our blog so you can be the one of the first to know. ### 30. Excellent Platform, Very easy to use and learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Jen R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Quiq?** I really enjoy the snippet ability. It makes responses faster and more professional. **What do you dislike about Quiq?** There are times were the status will change on its own from available to current conversations. This can be a bit frustrating. **What problems is Quiq solving and how is that benefiting you?** The benefits of this Platform is that we are able to communicate quickly with our customers and have the ability to create snippets that make the communication ever faster. I enjoy the current conversations and request conversation features as sometimes the chats become overwhelming and it's easier to maneuver that chats. Our ability to assist customers through multiple platforms (Facebook, Text, Webchat) is phenomenal. **Official Response from Marciela Ross:** > Thank you for the review Jen. The following information can help you manage your agents status. To ensure that your customers receive timely engagement and answers to their questions, the Quiq application will set an agent to Current Conversation status if one of two things happen: 1) The agent does not respond to a customer message within the configured Response Timeout period (default is 10 minutes). 2) The agent misses a conversation invitation (default invitation time is 60 seconds). When an invitation is received by the agent, the agent is expected to accept the conversation, decline it, or mark it as spam. When the agent takes no action on an invitation, the system sees this as evidence that the agent is too busy or otherwise occupied, and thus changes the agent’s status to Current Conversations. How do I address this? In the first instance, ensure that agents are not attempting to maintain more conversations or tasks than they are capable of handling. Quiq's defaults for soft and hard limits are a reasonable starting point. Also consider adjusting the Response Timeout configuration in Admin > Timers. In the second instance, several options are available. Ensure that notifications are appearing for the agent to notice new invitations. In Admin > Routing turn on Flash Conversation Tab on New Conversation. Encourage agents to open their settings and enable all the notification options. Increase the Invitation Timeout value in Admin > Timers to give agents more time to see and react to invitations. Increase or disable the Missed Invitations Limit in Admin > Routing to give the agent more chances to address invitations, or simply stop the system from changing status when invitations are missed. ### 31. Incredible product, team, and vision **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Quiq?** The vision of the Quiq team is unparalleled. That vision has translated into an incredibly versatile, scalable, well-architected, and value-driving product with best-in-class support and partnership to boot. They give you all the tools to be up and running in no time at all, with the extensibility that a team like ours only dreams of. **What do you dislike about Quiq?** The only downside is the current lack of integration with Salesforce Omni-Channel (it's on their roadmap), but we've found viable workarounds that make the issue a negligible impact. **What problems is Quiq solving and how is that benefiting you?** We use Quiq to facilitate our reactive Support SMS and Live Chat, as well as proactive appointment reminders for Success Consultations and various Sales use cases. **Official Response from Marciela Ross:** > Thank you for your review. Yes, multiple customers have requested this and it is on our mid term roadmap. ### 32. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Denise D. | Marketing and Business Development Officer, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Quiq?** We often have to transfer the messaging string to another user and Quiq allows makes it easy to do that. **What do you dislike about Quiq?** Would like to be able to put the message on "hold" or "inactive" until we can research the question being asked, otherwise it goes back into the queue. **Recommendations to others considering Quiq:** We have not tried the marketing messaging feature, but the chat feature works great. **What problems is Quiq solving and how is that benefiting you?** We have streamlined services with Quiq. **Official Response from Marciela Ross:** > It's amazing to hear that Quiq has helped in streamlining your services. I understand your team is having to complete research before responding to customers at times. When this happens there are a few options we'd like to suggest: If the research will take less time than your current Conversation Close Timer your agent can tell the customer to please hold while they can complete this research, wait a moment to see if the customer responds, mark themselves as Current Conversations (or another appropriate custom substatus) and then mark that conversation as Inactive manually. This will prevent the response timer from counting down on your agent and allow them time to perform said research. Once they have the information needed they can go to their Inactive shelf and find the conversation and respond to your customer. The other option would be to customize the response timer for your contact point or channel to be extended to allow for this research time, Each contact point and channel can have the Response Timeout, Inactive Time and Conversation Close Time customized. Please feel free to contact support@quiq.com if you have any questions or if we can help with these configurations. ### 33. Freshchat is significantly better **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2020 **What do you like best about Quiq?** The support from the team was superb. They were always hyper-responsive. **What do you dislike about Quiq?** 1. Freshchat by Freshworks costs 7.8% of the price with more robust capabilities. 2. The platform is difficult to navigate and implementing flows is confusing 3. No app on the AppStore 4. No transparent pricing within the platform 5. It is difficult to find previous user history. 6. Slack notifications have limited capabilities **Recommendations to others considering Quiq:** Use FreshChat **What problems is Quiq solving and how is that benefiting you?** Using Apple Business Chat requires a CSP. **Official Response from Marciela Ross:** > As your business continues to grow, and you quickly exceed the capabilities of FreshChat, we would be glad to work with you again. We look forward to the future discussion! ### 34. Game Changer for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca G. | Senior Manager, Customer Care, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Quiq?** Quiq is as advertised. Easy set up & intuitive. It has been wildly successfully for us with volume increasing 50% one month after launch. Our agents love it and our consumers too! **What do you dislike about Quiq?** No downsides. We've had a couple bumps with making sure it works as expected with our CRM, but Quiq has been responsive in finding a resolution. **What problems is Quiq solving and how is that benefiting you?** SMS allows for our consumers to quickly connect with us and easily share video and pictures. Our agents are able to immediately resolve issues that through some of our traditional channels would take longer to resolve. **Official Response from Marciela Ross:** > Thank you for the review Rebecca. As always, please reach out to us if there is any way we can serve you better. ### 35. Quiq messaging helped us to stop answering the phones **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2020 **What do you like best about Quiq?** The ease of using the messaging application in Oracle Service Cloud **What do you dislike about Quiq?** I am unable to think of anything I dislike about Quiq **Recommendations to others considering Quiq:** Do it, it has been well worth it!! We have been using Quiq for over a year and it has helped us immensely with our customer service as we are able to answer more questions than we were when answering the phones. **What problems is Quiq solving and how is that benefiting you?** We are using the Bot to answer general questions and it is working well as we have more contacts from customers than staff to answer those questions. **Official Response from Marciela Ross:** > Thank you so much for the feedback. We appreciate your business. ### 36. Very flexible and useful tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Quiq?** Ease of use - using the software for communications is simple. **What do you dislike about Quiq?** Some of the reporting is slightly hard to follow. **What problems is Quiq solving and how is that benefiting you?** Having an easy to implement solution for customers to text us is great! ### 37. Quiq is great....mostly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2020 **What do you like best about Quiq?** It's great because you get to text with your customers, it keeps the conversations saved so you can easily look back and customers can use apple business. **What do you dislike about Quiq?** I don't love that it's hard to find past tickets with a customer, And there are a few features I feel like it's missing to make it compelte. **Recommendations to others considering Quiq:** It's great! We couldn't get it to integrate with our other systems which made it hard to see when the customer had texted in, emailed in or called in easily, but it was great for our customers, they loved it. **What problems is Quiq solving and how is that benefiting you?** We've wanted to get text message service for our customers for a while. We really think our customers love this, and quiq is a great, easy option. **Official Response from Marciela Ross:** > Thank you for taking the time to provide feedback on your Quiq experience. We are extremely happy that your customers love interacting with you via your Quiq platform. We want to be sure you are getting the most out of your investment and would like to provide additional support in locating past tickets with your customers. If you have any of the following pieces of customer information you can search for past conversations using our out of the box reporting functionality. Customer First Name Customer Last Name Customer Phone Number Customer Email If you are a Manager or Admin go to > Reports > Close Conversations > Set the date range the conversation may have taken place within > use the customer information filters to search by any of the information above and click Search Conversations. If your agent needs to find a past customer conversation they can click on the filing cabinet icon next to the magnifying glass above their Active Conversation shelf and open thier closed conversations search screen. Here they can search using the same filters as mentioned above. In regards to integrating Quiq with other systems, we are always available to assist with your integration process. Please reach out to your Account Manager for additional service options. ### 38. Community Minded **Rating:** 5.0/5.0 stars **Reviewed by:** EJ P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Quiq?** Quiq invests in their community. They've donated their product to the Gallatin Valley Land Trust so members of the community can easily text us with questions about local trails. **What do you dislike about Quiq?** We don't use it frequently enough to have any negatives **What problems is Quiq solving and how is that benefiting you?** Quiq has allowed us to communicate more swiftly with our community and our constituents who message on Facebook and through text. **Official Response from Marciela Ross:** > Thank you for the review. It's always a pleasure to support our community. ### 39. Amazing Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim E. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Quiq?** Timely and friendly customer service while keeping your business's best interest in mind. **What do you dislike about Quiq?** I truthfully have no complaints with Quiq. The expertise of the staff, functionalities of the program, and ability to grow with businesses direct needs is incomparable. **What problems is Quiq solving and how is that benefiting you?** #1 - Agent Efficiency #2 - Customer Satisfaction **Official Response from Marciela Ross:** > Thank you for the review Kim. We love to see how you're using Quiq to boost efficiency in your organization. ### 40. Awesome experience so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Quiq?** The simplicity and efficiency to use the tool **What do you dislike about Quiq?** Quiq messaging is not fully designed for the Spanish speakers market **What problems is Quiq solving and how is that benefiting you?** Improved communication with our members by answering inquiries, speeding up loan process, appointments reminders, etc. ### 41. Awesome place to partner with. Great experience overall **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2020 **What do you like best about Quiq?** Salesforce integration is tight, users can use it in App or stand alone **What do you dislike about Quiq?** Data flow is one direction, would like it to sync between Quiq and Salesforce **Recommendations to others considering Quiq:** Great tool for Salesforce and Non Salesforce Users in a mixed environment **What problems is Quiq solving and how is that benefiting you?** Outreach to our members for referrals, online applications, pre-approvals and top of mind communication **Official Response from Marciela Ross:** > We have looked at various two-way integration requests but those particular requests were no possible due to missing SFDC APIs. Please work with your sales rep or CSM to share your needs with Quiq. Our roadmap is heavily influenced by customer requests and ideas. ### 42. Quiq is simply the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Quiq?** The user interface is super simple and interactive. We use Salesforce and can send bulk text messages out to our membership to announce events and registration or send a survey. **What do you dislike about Quiq?** The challenge for us is that we have a small staff and we are not always at our desk. It's a good channel, but most of our responses are canned or automatic. **What problems is Quiq solving and how is that benefiting you?** Our membership does not read their emails so texting has been a much more responsive avenue for annual registrations or event announcements/ticket sales. **Official Response from Marciela Ross:** > We can send Slack notifications to help alert staff if that would help. Also, be on the lookout for our iOS app in early 2021. ### 43. Love Quiq! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Quiq?** Feature rich. Constant updates. Great Support. **What do you dislike about Quiq?** Would love it if they added Azure AD integration for our agent experience and security. **What problems is Quiq solving and how is that benefiting you?** It's helping us communicate with our clients and prospects in the medium they prefer. It has taught us about our clientele and ourselves. **Official Response from Marciela Ross:** > Azure AD is a common request and we are currently evaluating its inclusion in our roadmap. Please contact your sales rep and let them know you are interested in this feature. This feedback helps us prioritize our roadmap and customer commitments. ### 44. Great so far, just getting started **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Quiq?** Improves customer relations with option of another communication avenue **What do you dislike about Quiq?** Restrictions on configuration to improve overall security stance. **Recommendations to others considering Quiq:** Easy product to deploy from setup to going live. **What problems is Quiq solving and how is that benefiting you?** Just in testing mode now, but seems to be a great product to improve communication with customers ### 45. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2018 **What do you like best about Quiq?** I like the ability to chat with customers in real time, either via their cell phones or our webstore. It enables us to better serve customers who live overseas and don’t want to make long distance calls. **What do you dislike about Quiq?** I wish that I could view previous messages to review with my manager. **What problems is Quiq solving and how is that benefiting you?** Ability to problem solve with customers without having to take a phone call. ## Quiq Discussions - [What is Quiq Messaging used for?](https://www.g2.com/discussions/what-is-quiq-messaging-used-for) - [What are the uses of SMS?](https://www.g2.com/discussions/what-are-the-uses-of-sms) - [What's the difference between messages and messaging?](https://www.g2.com/discussions/what-s-the-difference-between-messages-and-messaging) - [What messaging app should I use?](https://www.g2.com/discussions/what-messaging-app-should-i-use) - [What is chat mode in messages?](https://www.g2.com/discussions/what-is-chat-mode-in-messages) - [View Quiq pricing details and edition comparison](https://www.g2.com/products/quiq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+23%3A46%3A08+-0500&secure%5Bsession_id%5D=3ebd5b14-fcfb-405e-a880-b466846bc092&secure%5Btoken%5D=9cae5044d2d44144ee34f6e4989ca76a28c7bdf2346b442d2b297a89a7da1844&format=llm_user) ## Quiq Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Quiq Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Quiq Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews)