Quiq Reviews & Product Details

Quiq’s technology and team consistently exceed expectations. From day one, the platform stood out as a strong fit for our operating model, especially due to its flexible pricing structure. Moving away from painful per seat pricing, common with many other platforms, was a game changer for us as a BPO supporting multiple brands and fluctuating volumes.

Both the customer experience and agent experience far outperform comparable platforms we’ve used. The interface is intuitive, reliable, and easy for agents to adopt quickly, which directly translates to better outcomes for our clients and their customers.

Beyond the technology, the partnership itself is outstanding. Quiq’s support team is fast, knowledgeable, and easy to work with. When issues or questions arise, responses are timely and solutions are practical. Their sales and account teams are equally impressive, highly responsive, proactive, and genuinely invested in our success. They consistently go above and beyond to ensure each implementation is smooth and successful, no matter the brand or vertical. Review collected by and hosted on G2.com.

There is nothing to dislike. We have been happy with all aspects of this partnership. Review collected by and hosted on G2.com.

The product and roadmap is great, but the people are the true magic behind this tool. They are dedicated to translating the backend to business users with supplemental information if you want to zoom in further.

The product itself has helped us contain nearly 50% of conversations simply based on the content we have. Review collected by and hosted on G2.com.

Learning curve can be steep for business users, but this is less product specific and more industry related to the type of product it is. Review collected by and hosted on G2.com.

Quiq AI has proven to be a highly responsive and collaborative partner, consistently providing timely support and strategic guidance throughout our engagement. Their team demonstrates strong expertise in agentic AI and conversational design, which has been instrumental in improving both chat and voice experiences. Since partnering with Quiq, our chat resolution rate has increased by 20 percentage points. The implementation of Quiq’s Intelligent Virtual Assistant (IVA) for call routing has reduced transfer rates, and the recent introduction of self-service capabilities is already containing approximately 1% of total contact volume. Quiq’s combination of technical knowledge, responsiveness, and results-driven execution has delivered measurable improvements to customer experience and operational efficiency. Review collected by and hosted on G2.com.

We do not have any material concerns at this time; as the partnership matures, we look forward to continued innovation and expanded capabilities. Review collected by and hosted on G2.com.

AI Studio has great capabilities and is incredibly flexible. Visual interface for prompt engineering is simple, and code functionality makes it easy to implement other functions, prompts, API calls, etc. Reporting side is comprehensive and allows us to see all kinds of metrics for different AI agents, human agents, queues, etc. with different views, graphs, cards, and breakdowns. Review collected by and hosted on G2.com.

Reporting for a timeframe greater than ~30 days is cumbersome - can only select a limited date window. Review collected by and hosted on G2.com.

Continuous expansion of the feature portfolio; fast TAT on support; collaborative response to feature requests Review collected by and hosted on G2.com.

I guess it's the flip side of the continuous expansion - more governance is needed which sometimes leads to longer waiting times on execution. Review collected by and hosted on G2.com.

They’re a nimble company with a progressive approach to CX. I see them as a true partner, not just another supplier, which makes working with them feel more collaborative and aligned. Review collected by and hosted on G2.com.

Because of their size, their resources can sometimes get stretched thin, which may lead to minor delays. That said, it hasn’t been a major concern for us; over time we’ve seen steady improvement, and we expect that trend to continue. Review collected by and hosted on G2.com.

I like the prioritization from Quiq to tackle things from a level of impact perspective and the ability to continually improve their system to allow for fluidity. Review collected by and hosted on G2.com.

I don’t dislike Quiq, but my main feedback is that the turnaround time for ticket processing could be improved. Review collected by and hosted on G2.com.

Quiq has transformed our customer support by providing truly unified omnichannel messaging. The Apple Messages for Business integration allows us to meet our members on their preferred platform. The interface is intuitive, making it easy for our agents to manage conversations across multiple channels from one place. Review collected by and hosted on G2.com.

While Quiq is robust overall, there's a slight learning curve for some of the more advanced features initially. Review collected by and hosted on G2.com.

Quiq was started by folks that worked for Right Now, hence Oracle Service Cloud, therefore they integrate very well with our technology stack. They retain this startup mentality when approaching the new world of AI development. Review collected by and hosted on G2.com.

As an international company, we would like to see more non-English language support. Review collected by and hosted on G2.com.

Quiq has been a great partner and platform to work with. We have deployed Quiq on behalf of several of our customers and has been a smooth and seamless setup each time Review collected by and hosted on G2.com.

Very little to dislike, we haven't used all of the more advanced AI bot capabilities, which seem like they have a bit of a learning curve, but so does most of that technology. Review collected by and hosted on G2.com.