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At a Glance
Market Segments
Mid-Market (43.5% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Contact Us
$ Unlimited users
LivePerson
Star Rating
(198)4.3 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansQuiq
Star Rating
(31)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Entry-Level Pricing
$ Unlimited users
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LivePerson excels in its "Quality of Support" with a score of 8.3, while Quiq Messaging significantly outshines it with a remarkable score of 9.6, indicating that reviewers find Quiq's support team to be more responsive and helpful.
- Reviewers mention that Quiq Messaging offers superior "Ease of Setup" with a score of 8.7 compared to LivePerson's 7.9, suggesting that users find Quiq's onboarding process more straightforward and user-friendly.
- G2 users highlight that LivePerson's "Product Direction" score of 5.2 is notably low, indicating concerns about its future development, whereas Quiq Messaging boasts a much higher score of 8.8, suggesting a more positive outlook on its ongoing enhancements and features.
- Users on G2 report that Quiq Messaging's "Natural Language Understanding (NLU)" feature scores 8.3, which is higher than LivePerson's 8.1, indicating that Quiq's NLU capabilities are perceived as more effective in understanding user intent.
- Reviewers say that LivePerson's "Customization Interface" is rated at 8.8, which is on par with Quiq Messaging's score, but users mention that Quiq offers more intuitive options for tailoring the messaging experience, making it easier to implement personalized interactions.
- Users report that Quiq Messaging's "Omnichannel" capabilities score 8.0, while LivePerson's score is not specified, but users often mention that Quiq provides a more seamless experience across different communication channels, enhancing customer engagement.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Quiq
Starter
$
Unlimited users
Optional CRM Integration +100/mo
- 750 SMS conversations/mo
- 500 Chat/Facebook Messenger/WhatsApp/Kik Conversations*/mo
- 2000 Outbound Notification Messages/mo
Free Trial
LivePerson
No trial information availableQuiq
Free Trial is available
Ratings
Meets Requirements
8.6
163
8.9
22
Ease of Use
8.4
166
9.0
24
Ease of Setup
8.1
94
8.8
20
Ease of Admin
8.2
77
8.3
18
Quality of Support
8.4
163
9.5
23
Has the product been a good partner in doing business?
8.1
79
9.6
19
Product Direction (% positive)
5.7
160
9.0
23
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
Agent Performance Management
9.2
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
Generative AI
9.3
5
Not enough data
Agentic AI - Conversation Intelligence
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Responses
8.1
56
Not enough data
8.2
60
Not enough data
8.3
61
Not enough data
Automation - AI Agents
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Platform
8.7
57
Not enough data
8.8
25
Not enough data
8.2
58
Not enough data
Autonomy - AI Agents
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
Generative AI
9.0
7
Not enough data
9.0
7
Not enough data
Responses
8.9
14
Not enough data
8.7
15
Not enough data
9.0
17
Not enough data
8.7
14
Not enough data
8.8
11
Not enough data
Platform
9.2
15
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.3
15
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Not enough data
Generative AI
8.7
10
Not enough data
9.0
10
Not enough data
Conversational Platform
6.9
19
8.7
10
8.2
19
Feature Not Available
8.2
16
8.1
6
8.5
19
Not enough data
Support Automation
8.0
18
9.0
7
8.1
19
9.1
9
8.7
20
9.2
6
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Not enough data
Automation
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Not enough data
Artificial Intelligence
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Not enough data
Generative AI
9.2
10
Not enough data
9.3
10
Not enough data
Agentic AI - Bot Platforms
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Generative AI
8.5
9
Not enough data
9.1
9
Not enough data
8.9
9
Not enough data
Communication
9.0
35
|
Verified
Not enough data
8.8
34
|
Verified
Not enough data
7.7
19
Not enough data
8.6
27
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Internal Use
7.8
31
|
Verified
Not enough data
8.3
26
|
Verified
Not enough data
8.6
22
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
8.8
23
|
Verified
Not enough data
7.8
29
|
Verified
Not enough data
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Not enough data
Self-Service Platform
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Not enough data
Agentic AI - Customer Self-Service
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Process
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Not enough data
Channels
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
Insight
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.4
8
Not enough data
9.4
8
Not enough data
9.5
10
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.6
8
Not enough data
9.4
9
Not enough data
9.4
8
Not enough data
9.6
9
Not enough data
Automation
9.7
10
Not enough data
9.5
10
Not enough data
9.4
8
Not enough data
Autonomy
9.4
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and Quiq are categorized as Customer Service Automation, Conversational Support, and Conversational Marketing
Unique Categories
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Digital Customer Service Platforms, Conversation Intelligence, Chatbots, Bot Platforms, Social Customer Service, Live Chat, Customer Self-Service, SAP Store, and AI Voice Assistants
Quiq has no unique categories
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Quiq
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
15.2%
Retail
14.6%
Telecommunications
7.9%
Information Technology and Services
6.2%
Computer Software
5.1%
Other
51.1%
Consumer Services
13.3%
Banking
13.3%
Retail
10.0%
Financial Services
10.0%
Non-Profit Organization Management
6.7%
Other
46.7%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
Quiq has no discussions with answers
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