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Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews & Product Details

Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system and appointment scheduling software to optimize customer flow solutions for small, mid-size, and enterprise businesses. Qtrac's solutions: - Enhance the customer experience - Effectively schedule customer appointments - Eliminate lines - Grow sales - Help you develop data-driven customer strategies With more than 40 years of queuing experience, Qtrac's team of virtual queuing professionals are dedicated to improving the customer journey by focusing on the way people interact with your physical stores and maximizing the overall customer experience. Qtrac is an integral part of DMV offices, state and local government agencies, universities, retail stores, financial insitutions, healthcare companies, and more across North America. Organizations such as Ace Hardware, San Diego State University, U.S. Cellular, Lufthansa Airlines trust Qtrac for crowd control, virtual queuing, and appointment scheduling solutions. Ready to harness an integrated portfolio of customizable virtual queuing, with easy in-store team member adoption, that helps your organization optimize customer flow, accelerate throughput, and increase service efficiency? See the experience at www.qtrac.com.

Seller

Lavi Industries

Languages Supported

German, English, French, Hebrew, Spanish, Chinese (Simplified)

Product Description

Lavi Industries is the leading manufacturer of queue management technologies and customer flow solutions in North America. We improve the customer experience by focusing on the way people interact with your business. After all, these interactions — the customer journey — play a key role in the overall health of every company. Our team of dedicated professionals use their knowledge and manufacturing expertise to create an integrated portfolio of analytics software, queuing solutions, signage systems, and store fixtures that help companies optimize customer flow, speed throughput, and increase service efficiency.

Overview by

Stephen Lackey

Pricing

Pricing provided by Qtrac Virtual Queuing and Appointment Scheduling Platform.

Waitlist Starter

Starting at $531.00

1 Location Per Month

Queuing Professional (Most Popular)

Starting at $648.00

1 Location Per Month

View More Pricing Information

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Qtrac Virtual Queuing and Appointment Scheduling Platform Media

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Give it a Try!

Pull out the camera on your phone and scan me! Or, text your name to 1-661-215-8245.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Simple QR Code Check-In

Easily allow customers to check-in for services upon arrival.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - In-Store Virtual Queue

Customers can shop while they wait in a virtual line for their in-store service.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - User View Example

A white-labeled and easy-to-use experience for the customer.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Organized Agent Queue and View

Enable your team members to easily see who is next in line, what their needs are, and effectively communicate with the customers.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Easy Customization

Ask questions that are most relevant to your business with the ability to customize the customer experience.

Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews (45)

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Jack L.

Business Analyst

Enterprise (> 1000 emp.)

9/1/2021

"Qtrac Review"

4.5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Flexibility: the system is very configurable, the implementation team from Lavi is very customer-focused. Out of the box comes a very functional system, but working with Lavi turned this system into a perfect solution.

Customer Focus: Lavi Industries is extremely focused on the customer. They respond to requests immediately. Most importantly, they listen and understand the customer. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I have discovered nothing to my dislike about the Qtrac system or Lavi Industries. Review collected by and hosted on G2.com.

Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:

For the first step of implementation, I recommend getting stakeholders involved upfront. Next, gather requirements from them individually and then meet with Lavi Industries as a team. The system is flexible enough to develop a combined solution that meets everyone's needs, at least it was for me. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Qtrac has helped us establish an organized customer flow in our service center. The customizable metrics let us measure service delivery intervals and fine-tune our process. The benefits are measured in time and customer satisfaction. Review collected by and hosted on G2.com.

Dana A.

Motor Vehicle Supervisor

Small-Business (50 or fewer emp.)

8/27/2021

"Reshaping the DMV Experience with Exceptional Products and Exceptional Support"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The Virtual Queue software elevated the customer service level in our office by removing a lobby of customers stuck waiting for their turn. The freedom the Virtual Queue provides our customers, makes the visit to the DMV more pleasant. Customers register with the queue and then based on their line position will have the ability to run other errands, get a coffee or bite to eat and are no longer forced to sit in a lobby for unforseen times. This system alleviates stress on our customers which in return alleviates stress on our employees. It is a WIN-WIN system for a DMV. The system also provides ways to communicate with the customer if situations come up before it is their turn. We can provide additional information for the customer based on the reason for their visit. This helps the customer be more prepared for their visit and we experience less turnaways and multiple visits by our customers to get their transaction processed. This system has also provided help with the current issues surrounding COVID-19, helping with social distancing and keeping customers from a confined space for long amounts of time. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

There is nothing that we dislike about the Queue system. We wish we would have found it sooner. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Our customers are happy. Our customers are not stuck in our office waiting. Our customers are less stressed. Our customers are safer during COVID-19. Our customers find the system very user-friendly and easy to use. Our customers are HAPPY. We couldn't ask for more. Review collected by and hosted on G2.com.

Santiago R.

Chief Executive Officer

Mid-Market (51-1000 emp.)

3/9/2022

"Great solution to digitize scheduling and queuing"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I like that consumers receive SMS confirmations in real-time for confirmations and appointment updates. If they have any questions they can also chat with a real human. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Qtrac should explore adding alternative messaging channels such as Whatsapp and RCS. These channels offer a richer messaging experience and should improve the customer experience as a whole. Review collected by and hosted on G2.com.

Todd T.

President

Mid-Market (51-1000 emp.)

3/18/2022

"Best Virtual Queuing Tool On The Market"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Ease of use. Professional and experienced team to set this up and they tailored it to our needs. This product truly set us apart from our competitors. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

No dislikes. The product and support team truly exceeded our expectations. Review collected by and hosted on G2.com.

Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:

If you are looking for a virtual queuing and scheduling tool. look no more. Fantastic product and a superior support team! Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Manage the flow of customers into our facility, reduced congestion and people did not have to wait outside and endure the elements. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

12/16/2021

"Usability/integration"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The system is awesome and easy to use. The team we are working with is even better. The quickness in which they're able to make integration changes is great Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The only thing I can think of would be the system's inability to send automatic emails much like the SMS capability Review collected by and hosted on G2.com.

Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:

I absolutely recommend the Qtrac system. They're easy to work with, quick to reply and have a very customizable system for a fairly reasonable price. I can't say enough about how they could build the kiosk system around my ideas. Truly an incredible team Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

We are better able to track customer data and streamline customers to better service them and give time back to our workers. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

8/11/2022

"great experience"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

its very user-friendly and interactive and help to align the sechduling Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

ease of automated communication/email probably. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

2/1/2022

"Qtrac is easy to use"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Qtrac is a great tool to help manage out ou customers, is efficient, and very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

There is not much to dislike, customer service and quick and efficient. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

We use Qtrac to get quick information to our customers, how long they will be waiting in line. Also what spot they are in line, with the text messages we have seen an approvement in efficiency with our staff since the customers are more incline to see text messages on their phones. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

8/26/2021

"Easy to use, keeps the numbers in the lobby down to almost 0."

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Auto-SMS messaging for communication to students. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The system is built for each user to provide the service to the students who visit our office. However, we use a front desk of workers who check visitors in and direct them to the service providers. Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

The Cancel button used when someone doesn't show up on their turn initially pushed the student back three places in line. This was inconvenient because the next two students in line might also be No Shows. We asked the Cancel button be reprogrammed to move the student to the end of the line instead to reduce steps for our check-in staff and the number of auto-SMS messages being sent and confusing the students in the waitlist.

We also need to stop the entry of students into the line once we reach a mass capacity of students we will be able to service for the remainder of our open hours. The "number of tickets allowed" does not work for this need because it allowing people into the waitlist once the number goes down. So we are manually changing the closed time and closed message twice each day to indicate we are open but not accepting waitlist entries. Then change it back tot he correct time and closed hours message at the end of the day. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

11/17/2021

"THIS QUEING SYSTEM REALLY REPLACES THE LINES IN OUR SPACE REPRESENTING TRUE SOCIAL DISTANCING."

4.5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

THE INTERACTIVE INTERFACE ALLOWS USERS TO SEE REAL WAIT TIMES FOR CUSTOMERS AND ALSO ALLOWS US TO HIGHLIGHT SENIOR CITIZENS DURING THIS HEALTH-CONSCIOUS TIME. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

I HAVE NO TRUE DISLIKES, IT WOULD BE COOLER IF WE COULD DRAG THE LISTED USERS IN THE CORRECT ORDER WITH ADJUSTMENTS TO THE UI INSTEAD OF SELECTING HOW MANY SPOTS BACKWARDS. Review collected by and hosted on G2.com.

Recommendations to others considering Qtrac Virtual Queuing and Appointment Scheduling Platform:

N/A Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

THE CUSTOMERS ARE NOW AWARE OF THEIR WAIT TIME AND ALSO PLACED IN THE QUEUE, SO THEY INSTANTLY FEEL SEEN, AND IT ALSO ALLOWS STORES LOCATED IN MALLS TO HAVE USERS CONDUCT BUSINESS ELSEWHERE UNTIL WE ARE READY TO SERVE Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

2/15/2022

"The Qtrac Virtual Queuing and Appointment Scheduling Platform is easy to setup and use"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The product is very easy to use and gets the job done. Setup to days and not weeks and the customer support is top-notch. Our customers loved the experience. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Nothing. Everything works as advertised. Review collected by and hosted on G2.com.