What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?
The project staff are very hardworking and sincere - this is very much appreciated. Below are some advantages of the product
Advantages:
(admin) Customizable form for Appointment creation to collect user information (name, email, phone number, reason, etc.)
(admin) Customizable schedule to block off holidays
(admin) Collect data on time spent in the queue, length of appointments, etc.
Allows both Walk-In and Scheduled appointments
Users can see all queues and select from specific queues
Users can message customers that are in the queue
Users can move customers from one line to another
Users can make notes on appointments in the queue
Users can see how long users have been in the queue
Ability to translate into Spanish
Calendar to view upcoming appointments
Customers can edit their appointment if they need to reschedule (users can do it for them as well) Review collected by and hosted on G2.com.
What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?
Disadvantages:
Escalated pricing of subscription
The schedule is defined weekly, so sporadic appointments require more effort to put in the scheduler (for example, only open in the morning during the first week, only open in the afternoon on the 2nd week, and open all day on the third week.)
integration with Phone system /IVR would be helpful
Payments Processing integration would be helpful
Lack of a complete, user-friendly interface for the public to upload all kinds of information about their specific scheduling requests Review collected by and hosted on G2.com.
