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Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews & Product Details

Qtrac, brought to you by Lavi Industries, offers a world-leading virtual queue management system and appointment scheduling software to optimize customer flow solutions for small, mid-size, and enterprise businesses. Qtrac's solutions: - Enhance the customer experience - Effectively schedule customer appointments - Eliminate lines - Grow sales - Help you develop data-driven customer strategies With more than 40 years of queuing experience, Qtrac's team of virtual queuing professionals are dedicated to improving the customer journey by focusing on the way people interact with your physical stores and maximizing the overall customer experience. Qtrac is an integral part of DMV offices, state and local government agencies, universities, retail stores, financial insitutions, healthcare companies, and more across North America. Organizations such as Ace Hardware, San Diego State University, U.S. Cellular, Lufthansa Airlines trust Qtrac for crowd control, virtual queuing, and appointment scheduling solutions. Ready to harness an integrated portfolio of customizable virtual queuing, with easy in-store team member adoption, that helps your organization optimize customer flow, accelerate throughput, and increase service efficiency? See the experience at www.qtrac.com.

Seller

Lavi Industries

Languages Supported

German, English, French, Hebrew, Spanish, Chinese (Simplified)

Product Description

Lavi Industries is the leading manufacturer of queue management technologies and customer flow solutions in North America. We improve the customer experience by focusing on the way people interact with your business. After all, these interactions — the customer journey — play a key role in the overall health of every company. Our team of dedicated professionals use their knowledge and manufacturing expertise to create an integrated portfolio of analytics software, queuing solutions, signage systems, and store fixtures that help companies optimize customer flow, speed throughput, and increase service efficiency.

Overview by

Stephen Lackey

Pricing

Pricing provided by Qtrac Virtual Queuing and Appointment Scheduling Platform.

Waitlist Starter

Starting at $531.00

1 Location Per Month

Queuing Professional (Most Popular)

Starting at $648.00

1 Location Per Month

View More Pricing Information

Top-Rated Alternatives

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Qtrac Virtual Queuing and Appointment Scheduling Platform Media

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Give it a Try!

Pull out the camera on your phone and scan me! Or, text your name to 1-661-215-8245.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Simple QR Code Check-In

Easily allow customers to check-in for services upon arrival.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - In-Store Virtual Queue

Customers can shop while they wait in a virtual line for their in-store service.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - User View Example

A white-labeled and easy-to-use experience for the customer.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Organized Agent Queue and View

Enable your team members to easily see who is next in line, what their needs are, and effectively communicate with the customers.

Qtrac Virtual Queuing and Appointment Scheduling Platform Demo - Easy Customization

Ask questions that are most relevant to your business with the ability to customize the customer experience.

Qtrac Virtual Queuing and Appointment Scheduling Platform Reviews (45)

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UG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

1/13/2022

"Qtrac Virtual Queuing and Appointment Scheduling Platform"

1/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

the customer receives an email and SMS appointment confirmation Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Reports are difficult. Appointments are challenging to manage. Dates aren't included to help manage in the appt. queue for any appts. not checked in. Allow for user-specific defaults. Review collected by and hosted on G2.com.

AL

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

8/30/2021

"Carrier Enterprise & QTrac Collaboration"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Absolutely the best Queuing system around! Great presentation and teams are amazing to work with! First day of launch and smooth, easy to use and customers love it. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

We have Nothing thus far to dislike. Thank you Review collected by and hosted on G2.com.

What problems is Qtrac Virtual Queuing and Appointment Scheduling Platform solving and how is that benefiting you?

Helping us solve the customers jumping in line and skipping one another. Also allows us to run reporting to view staffing at specific times of day, wait times etc. Having this ability allows us to develop a lean and efficient process as well as resources. Review collected by and hosted on G2.com.

AG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

9/1/2021

"Lavi is great to work with and Qtrac is simple to use!"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Lavi is responsive and helpful in answering our questions. Qtrac is easy to use and customizable. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The Qtrac design, look and feel is limited but maybe a future enhancement will allow for different design options. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

4/1/2021

"Awesome team and system"

5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

The Qtrac team was incredible to work with - very engaging and interested in ensuring the system would meet our specific needs. They are responsive and have a great solution. I would recommend Qtrac to anyone looking for a scheduling and queuing solution. Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

We had difficulty getting adoption in the field due to the timing of rollout but this was an internal issue and not attributable to Qtrac. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

4/22/2021

"Fantastic adaptability"

4.5/5

What do you like best about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Alex and the Qtrac team consistently strove to meet the specific queueing needs of our business Review collected by and hosted on G2.com.

What do you dislike about Qtrac Virtual Queuing and Appointment Scheduling Platform?

Nothing negative about the Qtrac service comes to mind. Thie development and implementation of the queueing tool was an overall positive experience. Review collected by and hosted on G2.com.