--- title: Provide Support Reviews meta_title: 'Provide Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Provide Support works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 16 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Provide Support Reviews **Vendor:** Provide Support **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 16 ## About Provide Support Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility. With Provide Support Live Chat you get: All features included in any plan Unlimited number of chats Multiple domains support at no extra cost Flexible chat window and chat button customizations Embedded or popup chat window Operators grouping and unlimited departments File transfer Flexible chat access restrictions Powerful chat statistics Chat agent apps included into price Unlimited live product assistance 24/7 and many more. ## Provide Support Reviews ### 1. Easy Livechat support software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Provide Support?** I like that I have visibility as to which web page the customer is calling from. This way, I know what they were looking at when they had an issue or question. **What do you dislike about Provide Support?** Sometimes if I am remoting into my computer from home, there is a lag on the keyboard to the software. It can cause accidental typos. **Recommendations to others considering Provide Support:** Make sure you utilize the canned responses feature for quick responses to your customer. **What problems is Provide Support solving and how is that benefiting you?** Our customers have another outlet to get ahold of a customer service rep for their needs. **Official Response from Olga Vasylenko:** > Thank you for your review. Could you contact us in our support chat and provide more details about the issue " lag on the keyboard to the software"? We will be glad to troubleshoot it. We have also recently released a completely redesigned agent app version, you are welcome to try it https://www.providesupport.com/live-chat-apps/releases/live-chat-software-7.0.1 ### 2. Provide Support **Rating:** 3.5/5.0 stars **Reviewed by:** Tim R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **Official Response from Olga Vasylenko:** > Thank you for your review, Tim. The agent app allows launching and login automatically when you start your OS, this setting is available in your agent app in Tools / Options / General tab. Our live chat support is available 24/7 and our agents are always glad to assist with any questions you may have. ### 3. A cost-effective option for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Charis P. | Intuitive Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Provide Support?** It is an easy to use interface both from my point of view and that of any visitor that activates the live support chat option. It is very easy to set up and can be personalized to match the identity of your website. **What do you dislike about Provide Support?** There's not really anything to dislike although I found the default console settings not really to my personal needs or requirements. Having said that it is easy to uncheck the options you don't want and check any extras that you do. **Recommendations to others considering Provide Support:** If you are a small business and want a cost-effective but relatively fully featured live support module for your website then you should take a very serious look at Provide Support. It can be used on a PC as a standalone console but you can if you wish use a browser based version on Provide Support's own website. There's a lot of demographic information there and what you want to see when talking to a visitor is easily tailored to your personal wants and needs. It is useful from the visitor's point of view because they have the option to have an email transcript sent to them which many clients have said they found useful. **What problems is Provide Support solving and how is that benefiting you?** We needed a website live support system to enable visitors to talk directly to us in real time but being a small business with finite resources we did not want to spend a fortune. This was the perfect solution for cost effectiveness. ### 4. Easy & Affordable online chat tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2018 **What do you like best about Provide Support?** Its very simple and easy to use. The most important tool is the chat tool and it does it well for a fair price. **What do you dislike about Provide Support?** Not as feature-filled as some other competitors **Recommendations to others considering Provide Support:** Its a great and reliable service, very affordable chat service. If you have a large team or need an abundance of high-end features this may not be the best option. **What problems is Provide Support solving and how is that benefiting you?** Has enabled our business to reach more customers by providing a chat tool that can be easily found on all of our websites. The service is always reliable and does what we need it to do - provide an easy to use chat tool for our customers who need assistance while on our site. ### 5. Live Chat Support Limited **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2018 **What do you like best about Provide Support?** I liked the ease of use of the program and the few customizable things. **What do you dislike about Provide Support?** I disliked the lack of reporting features on Provide Support **What problems is Provide Support solving and how is that benefiting you?** We are using it to provide fast responses for a non-profit fundraising page. We have seen an increase in revenue using this product. ### 6. Provide support review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Provide Support?** That I can chat and get support quickly for computer questions **What do you dislike about Provide Support?** There should be a longer trial than 10 days free **Recommendations to others considering Provide Support:** Definitely a great software for computer support **What problems is Provide Support solving and how is that benefiting you?** Quick fixes to computer problems ### 7. excellent for support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Provide Support?** It makes my routine task and job very easy **What do you dislike about Provide Support?** I don't have any thing specific which I dislike **What problems is Provide Support solving and how is that benefiting you?** It provide a good support flow ### 8. good tool that i would recommend **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2017 **What do you like best about Provide Support?** i really like the personalized detailed reports that really did help me improve our sales the cost is very competitive **What do you dislike about Provide Support?** i think Provide support should work more with user-friendly interface it took us a while to understand how to implement it in our site **Recommendations to others considering Provide Support:** improve the user interface **What problems is Provide Support solving and how is that benefiting you?** we can see a clear increase in our sales and it made it a loot easier to communicate with our customers ## Provide Support Discussions - [What are features of customer service?](https://www.g2.com/discussions/what-are-features-of-customer-service) - [What is customer support software?](https://www.g2.com/discussions/provide-support-what-is-customer-support-software) - [What is a software support system?](https://www.g2.com/discussions/what-is-a-software-support-system) - [What are the major features of all support software?](https://www.g2.com/discussions/what-are-the-major-features-of-all-support-software) - [View Provide Support pricing details and edition comparison](https://www.g2.com/products/provide-support/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A58%3A09+-0500&secure%5Bsession_id%5D=8be78581-1681-4d70-8fff-8d533933c9e6&secure%5Btoken%5D=d711998f2d2c2af182e5203292dc4dc73b91cd67f30037e3fc57aa38fc41a108&format=llm_user) ## Provide Support Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top Provide Support Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)