# LiveChat vs Provide Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveChat excels in providing a comprehensive system with numerous add-on modules, making it easier for businesses to track and convert leads. Users appreciate how it transforms customer support into a revenue-driving function through real-time interactions and improved response times.
- **Users say** Provide Support offers a streamlined experience for teams managing multiple websites, allowing them to chat or respond to emails from a single interface. This feature is particularly beneficial for those who need to monitor various sites without the hassle of switching between different windows or apps.
- **Reviewers mention** that LiveChat's implementation process is quick and intuitive, with many highlighting the ease of onboarding. The platform's analytics and engagement features, such as canned responses and tagging, significantly enhance the efficiency of support teams.
- **According to verified reviews** , Provide Support is praised for its user-friendly interface, which is easy to navigate for both support agents and website visitors. Users appreciate the visibility it provides regarding customer activity on their site, helping them address issues more effectively.
- **G2 reviewers highlight** that LiveChat consistently receives higher satisfaction ratings, particularly in areas like quality of support and ease of use. Users commend the balance between automation and human interaction, which contributes to a more effective customer service experience.
- **Users express mixed feelings** about Provide Support's customization options, noting that while it allows for personalization to match website identity, it may not offer the same depth of features as LiveChat. This can be a consideration for businesses looking for more advanced customization capabilities.



| | LiveChat | Provide Support | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 806 | 16 | 
| **Largest Market Segment** | Small-Business (44.7% of reviews) | Small-Business (64.3% of reviews) | 
| **Entry Level Price** | $19.00 100 Visitors Per Month | Starting at $13.00 | 

---
## Top Pros & Cons

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

### Provide Support

**Not enough data**

---
## Ratings Comparison
| Rating | LiveChat | Provide Support | 
|---|---|---|
  | **Meets Requirements** | 9.1 (704 reviews) | 8.6 (13 reviews) | 
  | **Ease of Use** | 9.3 (703 reviews) | 9.1 (13 reviews) | 
  | **Ease of Setup** | 9.0 (283 reviews) | 8.7 (5 reviews) | 
  | **Ease of Admin** | 9.1 (274 reviews) | 8.7 (5 reviews) | 
  | **Quality of Support** | 9.1 (652 reviews) | 8.3 (11 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (266 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 8.3 (696 reviews) | 8.2 (13 reviews) | 

---
## Pricing

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

### Provide Support

#### Entry-Level Pricing

Plan: Small Business (1 operator)

Price: Starting at $13.00

Description: Small Business package (1 operator) - $13.00/month if billed annually or $24 if billed monthly.
The price for 3-month package is $56; 6-month package is $96; annual plan costs $156

Key Features:
- All Provide Support plans come with the same full set of features. 

[Browse all 3 editions](https://www.g2.com/products/provide-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.8/10 | 439 |
| **Provide Support** | N/A | N/A |

#### Ticket and Case Management

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Ticket creation user experience** | 9.2 (248 reviews) | Not enough data | 
| **Ticket response user experience** | 9.1 (245 reviews) | Not enough data | 
| **Workflow** | 9.0 (239 reviews) | Not enough data | 
| **Response Automation** | 9.2 (253 reviews) | Not enough data | 
| **SLA Management** | 8.5 (156 reviews) | Not enough data | 
| **Attachments/Screencasts** | 9.0 (231 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.1 (230 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.9 (142 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **AI Text Generation** | 6.4 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (6 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Customer Portal** | 9.2 (220 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.3 (232 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.4 (269 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.9 (222 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.5 (108 reviews) | Not enough data | 

#### Platform

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Mobile User Support** | 9.1 (82 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 8.5 (9 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.2 (88 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.9 (73 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 9.0 (213 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 9.1 (217 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Provide Support** | N/A | N/A |

#### Messenger

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Provide Support** | N/A | N/A |

#### Responses

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Provide Support** | N/A | N/A |

#### Conversational Platform

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Provide Support** | N/A | N/A |

#### Customer Support

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | 8.5/10 | 400 |
| **Provide Support** | 8.7/10 | 10 |

#### Generative AI

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **AI Text Generation** | 7.4 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (8 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Pop-up Chat** | 9.2 (329 reviews) ✓ Verified | 9.2 (10 reviews) ✓ Verified | 
| **Notifications** | 8.9 (327 reviews) ✓ Verified | 9.2 (10 reviews) ✓ Verified | 
| **Targeted Emails** | 8.4 (221 reviews) | 9.0 (5 reviews) ✓ Verified | 
| **In-App Messaging** | 8.8 (269 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.3 (30 reviews) | Feature Not Available | 

####  Internal Use

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Customization ** | 8.4 (281 reviews) ✓ Verified | 8.5 (9 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.8 (303 reviews) ✓ Verified | 8.6 (7 reviews) ✓ Verified | 
| **Lead Development** | 8.6 (254 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.6 (259 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.6 (244 reviews) ✓ Verified | 7.8 (6 reviews) ✓ Verified | 
| **Customer Profiles** | 8.4 (249 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Provide Support** | N/A | N/A |

#### Generative AI

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **LiveChat** | N/A | N/A |
| **Provide Support** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | LiveChat | Provide Support | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to LiveChat (7):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | LiveChat | Provide Support | 
|---|---|---|
| **Small-Business** | 44.7% | 64.3% | 
| **Mid-Market** | 37.5% | 14.3% | 
| **Enterprise** | 17.9% | 21.4% | 

### By Industry

#### LiveChat

- **Computer Software:** 8.9%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.1%

#### Provide Support

- **Computer Software:** 21.4%
- **Telecommunications:** 14.3%
- **Non-Profit Organization Management:** 7.1%
- **Luxury Goods & Jewelry:** 7.1%
- **Information Technology and Services:** 7.1%
- **Human Resources:** 7.1%
- **Hospital & Health Care:** 7.1%
- **Entertainment:** 7.1%
- **Consumer Goods:** 7.1%
- **Computer Hardware:** 7.1%
- **Other:** 7.1%

---
## Alternatives

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (254 reviews)

### Alternatives to Provide Support

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7325 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6891 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3742 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7580 reviews)

---
## Top Discussions

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

### Provide Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/livechat-vs-provide-support)