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ProProfs Net Promoter Score Reviews (17)

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Reviews

ProProfs Net Promoter Score Reviews (17)

View 1 Video Reviews
4.3
17 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and customizability of ProProfs Net Promoter Score, highlighting its intuitive interface that simplifies survey creation and sharing. Many appreciate how it effectively gathers feedback, making it a valuable tool for assessing customer satisfaction. However, some users note that the mobile UI adaptability could be improved.

Pros & Cons

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Mihir A.
MA
Java Software Developer
Small-Business (50 or fewer emp.)
"Simplifies Customer Loyalty Tracking, Needs Deeper Insights"
What do you like best about ProProfs Net Promoter Score?

I find ProProfs Net Promoter Score to be user-friendly and the best platform for finding customer loyalty through simple, effective feedback management. I appreciate how it helps give one simple, reliable score to show how customers feel, making it easy to spot unhappy customers early and take action before they leave. It also identifies happy customers. I like that it gives clear, simple insights without complicating things, saving a lot of time. The clarity it provides helps me make faster, more confident decisions. I also appreciate that it was pretty easy to set up, with a straightforward interface that doesn’t require a technical background to get it live quickly. Its ability to connect customer feedback with how customers actually behave makes the insights more useful. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Net Promoter Score?

A couple of things that could be better are that deeper reporting feels a bit basic, and the survey customization could be more flexible. Sometimes you need more advanced filters or analytics, which isn’t super strong yet. I wish the reporting had more advanced filters and deeper breakdowns without needing to export data. Also, survey customization could be a bit more flexible with better design options and smarter follow-up logic. It’s good overall, but a little more depth would make it even stronger. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Review"
What do you like best about ProProfs Net Promoter Score?

When it comes to reviews, Proprofs is a pretty good tool. Proprofs have been utilised by me for documentation purposes. In the surveys, it asks basic questions about the product. There will be no difficulties in creating your surveys and sharing them with the community. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Net Promoter Score?

A succession of high-level inquiries must be asked in order to obtain in-depth understanding of a product or software. This Proprofs survey is really poor. The questions do not even address the fundamentals. That needs to be addressed. Internet Explorer and mobile application browsers have poor link accessibility. The supplier's welcome is a more intuitive manner of conveying the facts. Review collected by and hosted on G2.com.

Sowmya R.
SR
Content Specialist
Mid-Market (51-1000 emp.)
"Best online customer loyalty measurement tool"
What do you like best about ProProfs Net Promoter Score?

ProProfs Net Promoter Score (NPS) software is a sophisticated online tool used by worldwide organizations to assess the loyalty of various stakeholders (customers, partners, brand associates, and so on). It helps monitor their degree of satisfaction and desire to recommend. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Net Promoter Score?

UI in the mobile application could have been much better and the data reports can deliver more in-depth details on the other metrics to match other business core efficient needs. Review collected by and hosted on G2.com.

Pratiksha K.
PK
Associate Software Engineer
Small-Business (50 or fewer emp.)
"Best tool for Surveys"
What do you like best about ProProfs Net Promoter Score?

It's the best tool for taking surveys and creating one by yourself to gather feedback and details . It's easy to use and totally user-friendly and the UI is awesome with the best appearance. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Net Promoter Score?

Nothing as such. As for me, I didn't find anything to dislike about this tool, in terms of UI, It's so simple and easy to use with the best appearance. All the features provided are so good. Review collected by and hosted on G2.com.

KD
DC Analyst
Enterprise (> 1000 emp.)
"Very useful survey maker"
What do you like best about ProProfs Net Promoter Score?

Best survey to use in my workplace to gather feedbacks and details, UI was very simple and standard, several options like text box, radio and check box. Even ordinal data inputs are helpful. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Net Promoter Score?

Unable to use in several devices in same way, for example while using in Computer everything looks fine, but on mobile the UI adaptability lacks. Review collected by and hosted on G2.com.

Sandro D.
SD
Software testing engineer.
Small-Business (50 or fewer emp.)
"Very good software for surveys."
What do you like best about ProProfs Net Promoter Score?

It is a powerful tool for surveys. Just try this tool, and you will be satisfied with it. You will not notice any challenges in creation your surveys and share them with the community. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Net Promoter Score?

Nothing as such. According to me, the product is simple-to-use for the learners and the trainer. All the features are aligned very well. I prefer to make the trial version longer) Review collected by and hosted on G2.com.

Nishita R.
NR
Specialist - Technical Content Writer
Mid-Market (51-1000 emp.)
"Proprofs review based on performance"
What do you like best about ProProfs Net Promoter Score?

Proprofs is a pretty decent tool when it comes to reviews. I have personally used proprofs myself for documentation purposes. It asks basic questions regarding the product in the surverys. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Net Promoter Score?

In order to get in-depth knowledge about a product or software, a series of high-level questions need to be asked. This survey in proprofs is very mediocre. The questions do not even cover the basics. Needs to improve o that area. Review collected by and hosted on G2.com.

Chandrasekaran G.
CG
Application Manager Rock Drilling Tools
Enterprise (> 1000 emp.)
"The best survey tool in the industry"
What do you like best about ProProfs Net Promoter Score?

<p>Easy to set up a new survey inside the company to ask for any employee feedback. You have a pre-defined template format for any new survey launch for the company. Easy to share the link and consolidate for the final results.</p> Review collected by and hosted on G2.com.

What do you dislike about ProProfs Net Promoter Score?

Link accessibility is not good in Internet Explorer and mobile application browsers. A more intuitive way of representing the data is welcomed by the supplier. Review collected by and hosted on G2.com.

Ravishankar A.
RA
Sales Development Representative
Small-Business (50 or fewer emp.)
"WHy ProProfs?"
What do you like best about ProProfs Net Promoter Score?

The survey maker is really customizable and is worth implementing in a company. This will be a real use for the entire set of MBA students who are making their final year projects across various fields as this is an ultimate tool to collect a survey. I am happy that it is providing a free tool but still full benefits cannot be realised Review collected by and hosted on G2.com.

What do you dislike about ProProfs Net Promoter Score?

The unavailability of additional fields is a huge disadvantage. There is not much downside to be defined precisely apart from this. If this can be extended a bot more at an affordable cost to the students or grads ( I understand that this is Business not some charitable tool). The proprofs survey maker can attract a lot of audience as I can see that the paid too offers further more Review collected by and hosted on G2.com.

Gopi K.
GK
Senior Search Engine Optimization Analyst
Small-Business (50 or fewer emp.)
"Industry best App for online survey generation"
What do you like best about ProProfs Net Promoter Score?

We can creat hassle free online suryes

We can also able to create online tests, quizzes and lot more.

Best app for polls creation. Review collected by and hosted on G2.com.

What do you dislike about ProProfs Net Promoter Score?

I didn' found any sort of major drawbacks whiles using the application Review collected by and hosted on G2.com.

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