--- title: ProProfs Net Promoter Score Reviews meta_title: 'ProProfs Net Promoter Score Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how ProProfs Net Promoter Score works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 20 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # ProProfs Net Promoter Score Reviews **Vendor:** ProProfs **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.2/5.0 **Total Reviews:** 20 ## About ProProfs Net Promoter Score ProProfs Net Promoter Score (NPS) software is one-question survey to measure NPS and gauge loyalty. ## ProProfs Net Promoter Score Pros & Cons **What users like:** - Users value the **user-friendly interface** of ProProfs Net Promoter Score, facilitating effective feedback management and decision-making. (1 reviews) - Users value the **simple and effective feedback management** of ProProfs Net Promoter Score for enhancing customer loyalty. (1 reviews) - Users value the **flexibility** of ProProfs Net Promoter Score, enabling quick setup and effective customer feedback management. (1 reviews) - Users value the **user-friendly interface** of ProProfs Net Promoter Score, enabling effective customer feedback management effortlessly. (1 reviews) - Users find ProProfs Net Promoter Score to be **intuitive** , simplifying customer feedback management and enhancing decision-making. (1 reviews) - Quick Setup (1 reviews) - Simple (1 reviews) - Time-saving (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users feel the **inadequate filtering** limits reporting depth and customization options, affecting overall satisfaction with the product. (1 reviews) - Users note that the **limited customization** of surveys restricts flexibility and advanced reporting features for deeper insights. (1 reviews) - Users find the **limited data analysis** of ProProfs NPS lacking in advanced filters and reporting depth. (1 reviews) - Users find the **poor reporting** features lacking advanced filters and deeper analytics for enhanced insights. (1 reviews) ## ProProfs Net Promoter Score Reviews ### 1. Simple, Fun Survey Builder with Templates, Multi-Channel Distribution, and Real-Time Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about ProProfs Net Promoter Score?** What I like most about this ProProfs Net Promoter platform is its simplicity and how it makes the survey creation very much easier and fun, even for users without any technical expertise. This platform is very helpful in idealising and building to execution all under a single ecosystem. Their drag-and-drop interface is very helpful in building these survey templates. And their ready-made templates, and their wide variety of questions, which are prebuilt, help us in building professional-looking surveys very quickly. I also like how easy it is to distribute surveys through multiple channels and monitor responses through the real-time reporting dashboards. This platform also maintains a good balance between usability and functionality, which helps our team to gather meaningful feedback without any complex learning curve. **What do you dislike about ProProfs Net Promoter Score?** Although this platform is easy to use, I feel its user interface should be more beneficial and intuitive, like modern designs. Some of their integrations and advanced customisation options, specifically around survey appearance and branding flexibility, feel a bit limited when compared with other premium competitors of date in this. Their reporting and exporting functions work well for everyday use, but when it comes to deeper analytics and more complicated visualisation capabilities, their experience should be improved, which will be a good value add on to this platform, and improve the overall performance as well. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** This platform helps us solve the problem of collecting structured feedback effectively, right from customers to employees and our internal stakeholders, without relying on any manual entry process. Rather than using spreadsheets and email threads, we can easily target a specific audience with a targeted survey, where we can distribute them quickly, pause and analyse the response from our centralised dashboard, making it more effective and clean. Overall, this platform has improved our decision-making process by providing actionable insights in real time. This saves us considerable time in survey setup and administration, which increases the response rate and enables us to identify the trends and improvement opportunities faster, which is very helpful. ### 2. Simplifies Customer Loyalty Tracking, Needs Deeper Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Mihir A. | Java Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about ProProfs Net Promoter Score?** I find ProProfs Net Promoter Score to be user-friendly and the best platform for finding customer loyalty through simple, effective feedback management. I appreciate how it helps give one simple, reliable score to show how customers feel, making it easy to spot unhappy customers early and take action before they leave. It also identifies happy customers. I like that it gives clear, simple insights without complicating things, saving a lot of time. The clarity it provides helps me make faster, more confident decisions. I also appreciate that it was pretty easy to set up, with a straightforward interface that doesn’t require a technical background to get it live quickly. Its ability to connect customer feedback with how customers actually behave makes the insights more useful. **What do you dislike about ProProfs Net Promoter Score?** A couple of things that could be better are that deeper reporting feels a bit basic, and the survey customization could be more flexible. Sometimes you need more advanced filters or analytics, which isn’t super strong yet. I wish the reporting had more advanced filters and deeper breakdowns without needing to export data. Also, survey customization could be a bit more flexible with better design options and smarter follow-up logic. It’s good overall, but a little more depth would make it even stronger. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** ProProfs Net Promoter Score helps me quickly spot unhappy customers and fix issues to prevent churn, while identifying happy customers for advocacy. It offers clear, simple insights, making decision-making faster and more confident, saving time without complicating things. ### 3. Easy Setup with Intuitive UI and Deployability **Rating:** 4.0/5.0 stars **Reviewed by:** DRM M. | Student/Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about ProProfs Net Promoter Score?** I like the UI of ProProfs Net Promoter Score, it's very easy to use for both the user and the surveyor. The deployability is also extremely easy, allowing me to send multiple surveys and emails at one time without any hassle. The initial setup was super easy, which was a relief. Overall, it really helps us in determining our customer's experiences with ease. **What do you dislike about ProProfs Net Promoter Score?** Nothing at this time **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** I use ProProfs Net Promoter Score to determine our customer's experiences. It solves the ambiguity of regular reviews by compiling ratings into graphical layouts, helping us understand customer needs. Its UI and easy deployability for surveys and emails enhance usability. ### 4. Quick Surveys but Problems with Formatting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** May 26, 2026 **What do you like best about ProProfs Net Promoter Score?** I love the fact that ProProfs Net Promoter Score creates quick surveys that give me a clear and immediate response on the necessary data. It transforms people's confusing thoughts into concrete and numerical data, which makes it a valuable tool for me. **What do you dislike about ProProfs Net Promoter Score?** When I try to share the file on Excel, I have to clean the formatting manually. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** Transform the confusing thoughts of people into concrete and numerical data. Quick surveys give me a clear and immediate response on the necessary data. ### 5. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about ProProfs Net Promoter Score?** When it comes to reviews, Proprofs is a pretty good tool. Proprofs have been utilised by me for documentation purposes. In the surveys, it asks basic questions about the product. There will be no difficulties in creating your surveys and sharing them with the community. **What do you dislike about ProProfs Net Promoter Score?** A succession of high-level inquiries must be asked in order to obtain in-depth understanding of a product or software. This Proprofs survey is really poor. The questions do not even address the fundamentals. That needs to be addressed. Internet Explorer and mobile application browsers have poor link accessibility. The supplier's welcome is a more intuitive manner of conveying the facts. **Recommendations to others considering ProProfs Net Promoter Score:** I would strongly suggest it to any business. Any organisation should continually review and evaluate how well it performs in all areas. By having a channel for continual client feedback, you may identify any areas for improvement and continue to optimise your business plan. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** - Implementation of survey feedback within the organisation. - Obtaining employee engagement inside the company and organisation in preparation for any new changes. - Employee productivity has increased. ### 6. Best online customer loyalty measurement tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sowmya R. | Content Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about ProProfs Net Promoter Score?** ProProfs Net Promoter Score (NPS) software is a sophisticated online tool used by worldwide organizations to assess the loyalty of various stakeholders (customers, partners, brand associates, and so on). It helps monitor their degree of satisfaction and desire to recommend. **What do you dislike about ProProfs Net Promoter Score?** UI in the mobile application could have been much better and the data reports can deliver more in-depth details on the other metrics to match other business core efficient needs. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** The procedure is straightforward. Simply utilize the example survey question to determine whether or not your stakeholders appreciate your business enough to suggest it, followed by a few follow-up survey questions to determine why individuals would or would not recommend your firm. ### 7. Best tool for Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Pratiksha K. | Associate Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2022 **What do you like best about ProProfs Net Promoter Score?** It's the best tool for taking surveys and creating one by yourself to gather feedback and details . It's easy to use and totally user-friendly and the UI is awesome with the best appearance. **What do you dislike about ProProfs Net Promoter Score?** Nothing as such. As for me, I didn't find anything to dislike about this tool, in terms of UI, It's so simple and easy to use with the best appearance. All the features provided are so good. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** It helps in taking the surveys and gathering feedback and that too we can customize and beautify it by using images and making it more interesting and appealing. ### 8. Very useful survey maker **Rating:** 3.5/5.0 stars **Reviewed by:** Keerthi Perumal D. | DC Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about ProProfs Net Promoter Score?** Best survey to use in my workplace to gather feedbacks and details, UI was very simple and standard, several options like text box, radio and check box. Even ordinal data inputs are helpful. **What do you dislike about ProProfs Net Promoter Score?** Unable to use in several devices in same way, for example while using in Computer everything looks fine, but on mobile the UI adaptability lacks. **Recommendations to others considering ProProfs Net Promoter Score:** Use the tool when you need to take quick surveys **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** Majorly getting feedbacks from our collegues and also very helpful on taking surveys required for event organizations. Benefits is usabilty and easy to share the survey ### 9. Very good software for surveys. **Rating:** 5.0/5.0 stars **Reviewed by:** Sandro D. | Software testing engineer., Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about ProProfs Net Promoter Score?** It is a powerful tool for surveys. Just try this tool, and you will be satisfied with it. You will not notice any challenges in creation your surveys and share them with the community. **What do you dislike about ProProfs Net Promoter Score?** Nothing as such. According to me, the product is simple-to-use for the learners and the trainer. All the features are aligned very well. I prefer to make the trial version longer) **Recommendations to others considering ProProfs Net Promoter Score:** I highly recommend you to use this fantastic tool and go ahead with it for understanding every customers' interests more deeply. If you are getting confused about choosing the right tool, then I can assure you this is a fantastic tool. Just try it! **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** ProProfs Survey Maker supports more than 60 languages. It comes with advanced reporting tools to help us get a detailed understanding of the survey results. It allows us to beautify the surveys by adding videos, images, and presentations to give a professional outlook to the surveys. If you need to know, for instance, customers' opinions, the first thing you need to do is to create surveys with ProProfs... ### 10. Proprofs review based on performance **Rating:** 3.5/5.0 stars **Reviewed by:** Nishita R. | Specialist - Technical Content Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about ProProfs Net Promoter Score?** Proprofs is a pretty decent tool when it comes to reviews. I have personally used proprofs myself for documentation purposes. It asks basic questions regarding the product in the surverys. **What do you dislike about ProProfs Net Promoter Score?** In order to get in-depth knowledge about a product or software, a series of high-level questions need to be asked. This survey in proprofs is very mediocre. The questions do not even cover the basics. Needs to improve o that area. **Recommendations to others considering ProProfs Net Promoter Score:** It is a pretty decent survey tool. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** We get some basic questions answered. It helps to get a decent understanding based on the surveys taken by many people. Based on these surveys, a lot of improvements can be done to the actual product. ### 11. The best survey tool in the industry **Rating:** 4.0/5.0 stars **Reviewed by:** Chandrasekaran G. | Application Manager Rock Drilling Tools, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about ProProfs Net Promoter Score?**

Easy to set up a new survey inside the company to ask for any employee feedback. You have a pre-defined template format for any new survey launch for the company. Easy to share the link and consolidate for the final results.

**What do you dislike about ProProfs Net Promoter Score?** Link accessibility is not good in Internet Explorer and mobile application browsers. A more intuitive way of representing the data is welcomed by the supplier. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?**

Survey feedback implementation inside the company.

Gather employee engagement inside the company and organization for any new changes.

Increase employee productivity.

### 12. WHy ProProfs? **Rating:** 4.0/5.0 stars **Reviewed by:** Ravishankar A. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2021 **What do you like best about ProProfs Net Promoter Score?** The survey maker is really customizable and is worth implementing in a company. This will be a real use for the entire set of MBA students who are making their final year projects across various fields as this is an ultimate tool to collect a survey. I am happy that it is providing a free tool but still full benefits cannot be realised **What do you dislike about ProProfs Net Promoter Score?** The unavailability of additional fields is a huge disadvantage. There is not much downside to be defined precisely apart from this. If this can be extended a bot more at an affordable cost to the students or grads ( I understand that this is Business not some charitable tool). The proprofs survey maker can attract a lot of audience as I can see that the paid too offers further more **Recommendations to others considering ProProfs Net Promoter Score:** You can use this for sure as this will really make the use of ProProfs a delight. The UI/UX is really helpful. I would very well recommend the same for my friend or my connections on Linkedin ( remember they are all really worth it). This will be a real use for the entire set of MBA students who are making their final year projects across various fields as this is an ultimate tool to collect a survey, This is not just for the MBA Grads but sometimes for the MS guys pursuing the same on International Business. Also, this can be implemented across the company to collect the employee's likes and dislikes, to collect their expectations and the next steps that they would want to implement based on their feedback. If you are going to put some cost it's going to be worth it. But if you are trying to make it free, this may not be the choice. I sincerely recommend this to the students who are trying the same. I advise if you are looking at a primitive tool. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** I just evaluated this tool and I haven't implemented the same in real case scenarios. The main use-case can be realized by the MBA Grads who are willing to do their final year projects. I have myself seen many of my friends ( although I cannot disclose their name or point the readers towards them), are using this for a wide range of their surveys, This is not just for the MBA Grads but sometimes for the MS guys pursuing the same on International Business. Also, this can be implemented across the company to collect the employee's likes and dislikes, to collect their expectations and the next steps that they would want to implement based on their feedback. ### 13. Industry best App for online survey generation **Rating:** 4.5/5.0 stars **Reviewed by:** Gopi K. | Senior Search Engine Optimization Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about ProProfs Net Promoter Score?** We can creat hassle free online suryes We can also able to create online tests, quizzes and lot more. Best app for polls creation. **What do you dislike about ProProfs Net Promoter Score?** I didn' found any sort of major drawbacks whiles using the application **Recommendations to others considering ProProfs Net Promoter Score:** Easy and simple to create online form Very low pricing in industry Professional support services. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** I sorted out few problems with my clients in various instances. For eg, one of my client is asked to create a testimonial form in other than Google forms. By using this app, we generated testimonial form according to his inputs. ### 14. Awesome survey software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about ProProfs Net Promoter Score?** I love the ability to create personalized, custom surveys. The ability to share the survey online in various places, with set parameters, and the analytics technology to review survey results. It was always great to showcase our positive scores and analytics to our executive board to support our marketing, sales, and outreach efforts. ProProfs Net Promoter Score gives companies the ability to see how they are performing through their customer's eyes - and that I think, is extremely important to driving success at any company. **What do you dislike about ProProfs Net Promoter Score?** I haven't found anything that I really dislike about ProProfs Net Promoter Score. It's a great way to gauge interest, receive feedback, and evaluate how well your company is performing overall as well as in individual areas or departments. **Recommendations to others considering ProProfs Net Promoter Score:** Would highly recommend it to any company. Any corporation should constantly be assessing and evaluating how well a company is performing in all areas. By having an outlet for constant feedback from customers, you can see any areas of improvement that may be needed and continue to optimize your business strategy. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** We are solving transparency complications with ProProfs Net Promoter Score. By gathering constant feedback, we are able to evaluate various successes and shift our corporate focuses as necessary. Any less-than-perfect score was just a chance for us to improve even more. ### 15. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about ProProfs Net Promoter Score?** The UI/UX is perfect. The program is easy to use. **What do you dislike about ProProfs Net Promoter Score?** It can be slow with massive surveys, but if you are patient, it can be worth it. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** We are collecting customer feedback. ### 16. Perfect practicing solution for certification **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about ProProfs Net Promoter Score?** The versatility of questions is impressive. **What do you dislike about ProProfs Net Promoter Score?** The answers are not reliable 10% of the time, so I've to recheck the questions over the internet. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** I used it to practice and get feedback before my exam, and it proved to be the best solution for me. ### 17. I love using this! **Rating:** 5.0/5.0 stars **Reviewed by:** Liz P. | Manager, Meetings and Education, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2019 **What do you like best about ProProfs Net Promoter Score?** This makes my life so easy! I can create quizzes for my webinar attendees and they can obtain their own certificates which I love. **What do you dislike about ProProfs Net Promoter Score?** It can sometimes be a little glitchy, but nothing I can't handle. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** Being able to track learning and track the number of people obtaining certificates. Our members like that we keep track of that for them. ### 18. Nps for customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2019 **What do you like best about ProProfs Net Promoter Score?** We use Nps to meausure our strategy and defined kpi´s that are relevant to know if we are doing the best for our customers **What do you dislike about ProProfs Net Promoter Score?** Its really easy to use it and to know whay our customers think, want and services we can improve , all the response are valid for us beacuase it make seens to our estrategy **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** the most important thing a company needs its to known all services that we can sell and make our plataform strong ### 19. Decent Option for Survey Creation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about ProProfs Net Promoter Score?** Creating a quiz and adding different sections was an easy process to learn. You were also able to organize everything so it was a nice and clean look. **What do you dislike about ProProfs Net Promoter Score?** While it was a clean look, it was also a little bit boring. Maybe making it a little more modern and adding some extra cool features would spice it up a bit. **Recommendations to others considering ProProfs Net Promoter Score:** If you are looking for a basic, easy tool to use to create surveys, this is a great tool to use. **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** We used this as a way to train the entire company on new software or software updates. ### 20. Great service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2019 **What do you like best about ProProfs Net Promoter Score?** Customer service was awesome How prompt they were willing to take care of my needs **What do you dislike about ProProfs Net Promoter Score?** Somethings are lagging and should be updated **Recommendations to others considering ProProfs Net Promoter Score:** None **What problems is ProProfs Net Promoter Score solving and how is that benefiting you?** It helps me to see the areas I’m lacking and succeeding in ## ProProfs Net Promoter Score Discussions - [What are the 3 net promoter score categories?](https://www.g2.com/discussions/what-are-the-3-net-promoter-score-categories) - [What is the net promoter score and what is it used for?](https://www.g2.com/discussions/what-is-the-net-promoter-score-and-what-is-it-used-for) - [What is a good NPS score for software?](https://www.g2.com/discussions/what-is-a-good-nps-score-for-software) - [How does ProProfs gather all the questions specific to the survey?](https://www.g2.com/discussions/how-does-proprofs-gather-all-the-questions-specific-to-the-survey) - 1 upvote - [https://about.google/intl/es-419_ALL/stories/jason-barnes-accessibility-tools/?utm_source=about.google&utm_medium=social&utm_campaign=email-link](https://www.g2.com/discussions/https-about-google-intl-es-419_all-stories-jason-barnes-accessibility-tools-utm_source-about-google-utm_medium-social-utm_campaign-email-link) - 1 upvote - [View ProProfs Net Promoter Score pricing details and edition comparison](https://www.g2.com/products/proprofs-net-promoter-score/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-20+06%3A11%3A56+-0500&secure%5Bsession_id%5D=0da923c4-2670-4d65-b98c-d45532dacf43&secure%5Btoken%5D=f5d8abc16721e5972503967aab0db6d504ef64ee5f38d755bdb4d77e413079a7&format=llm_user) ## ProProfs Net Promoter Score Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top ProProfs Net Promoter Score Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,404 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) - 4.4/5.0 (2,031 reviews) - [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) - 4.4/5.0 (996 reviews)