--- title: ProProfs Net Promoter Score Reviews meta\_title: 'ProProfs Net Promoter Score Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 20 reviews by the users' company size, role or industry to find out how ProProfs Net Promoter Score works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 20 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---
# ProProfs Net Promoter Score Reviews & Product Details
Claimed
###### Profile Status
This profile is currently managed by ProProfs Net Promoter Score but has limited features.
Are you part of the ProProfs Net Promoter Score team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile!
ProProfs Net Promoter Score (NPS) software is one-question survey to measure NPS and gauge loyalty.
* * *
Seller
[ProProfs](https://www.g2.com/sellers/proprofs)
Discussions
[ProProfs Net Promoter Score Community](https://www.g2.com/products/proprofs-net-promoter-score/discuss)
Overview by
Kamy Anderson (Market Researcher)
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## User Insights
Average based on 20 real user reviews.
[Log in to unlock pricing and user insights](/login)
CG
Chandrasekaran G.
Application Manager Rock Drilling Tools
Enterprise (\> 1000 emp.)
2/22/2022
"The best survey tool in the industry"
4/5
What do you like best about ProProfs Net Promoter Score?
\Easy to set up a new survey inside the company to ask for any employee feedback. You have a pre-defined template format for any new survey launch for the company. Easy to share the link and consolidate for the final results.\ Review collected by and hosted on G2.com.
What do you dislike about ProProfs Net Promoter Score?
Link accessibility is not good in Internet Explorer and mobile application browsers. A more intuitive way of representing the data is welcomed by the supplier. Review collected by and hosted on G2.com.
What problems is ProProfs Net Promoter Score solving and how is that benefiting you?
\Survey feedback implementation inside the company.\
\Gather employee engagement inside the company and organization for any new changes.\
\Increase employee productivity.\ Review collected by and hosted on G2.com.
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Validated ReviewerIncentivizedSource: G2 invite
RA
Ravishankar A.
Sales Development Representative
Small-Business (50 or fewer emp.)
7/14/2021
"WHy ProProfs?"
4/5
What do you like best about ProProfs Net Promoter Score?
The survey maker is really customizable and is worth implementing in a company. This will be a real use for the entire set of MBA students who are making their final year projects across various fields as this is an ultimate tool to collect a survey. I am happy that it is providing a free tool but still full benefits cannot be realised Review collected by and hosted on G2.com.
What do you dislike about ProProfs Net Promoter Score?
The unavailability of additional fields is a huge disadvantage. There is not much downside to be defined precisely apart from this. If this can be extended a bot more at an affordable cost to the students or grads ( I understand that this is Business not some charitable tool). The proprofs survey maker can attract a lot of audience as I can see that the paid too offers further more Review collected by and hosted on G2.com.
Recommendations to others considering ProProfs Net Promoter Score:
You can use this for sure as this will really make the use of ProProfs a delight. The UI/UX is really helpful. I would very well recommend the same for my friend or my connections on Linkedin ( remember they are all really worth it). This will be a real use for the entire set of MBA students who are making their final year projects across various fields as this is an ultimate tool to collect a survey,
This is not just for the MBA Grads but sometimes for the MS guys pursuing the same on International Business. Also, this can be implemented across the company to collect the employee's likes and dislikes, to collect their expectations and the next steps that they would want to implement based on their feedback.
If you are going to put some cost it's going to be worth it. But if you are trying to make it free, this may not be the choice. I sincerely recommend this to the students who are trying the same.
I advise if you are looking at a primitive tool. Review collected by and hosted on G2.com.
What problems is ProProfs Net Promoter Score solving and how is that benefiting you?
I just evaluated this tool and I haven't implemented the same in real case scenarios. The main use-case can be realized by the MBA Grads who are willing to do their final year projects. I have myself seen many of my friends ( although I cannot disclose their name or point the readers towards them), are using this for a wide range of their surveys,
This is not just for the MBA Grads but sometimes for the MS guys pursuing the same on International Business. Also, this can be implemented across the company to collect the employee's likes and dislikes, to collect their expectations and the next steps that they would want to implement based on their feedback. Review collected by and hosted on G2.com.
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Current UserValidated ReviewerIncentivizedSource: G2 invite
GK
Gopi K.
Senior Search Engine Optimization Analyst
Small-Business (50 or fewer emp.)
7/7/2021
"Industry best App for online survey generation"
4.5/5
What do you like best about ProProfs Net Promoter Score?
We can creat hassle free online suryes
We can also able to create online tests, quizzes and lot more.
Best app for polls creation. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Net Promoter Score?
I didn' found any sort of major drawbacks whiles using the application Review collected by and hosted on G2.com.
Recommendations to others considering ProProfs Net Promoter Score:
Easy and simple to create online form
Very low pricing in industry
Professional support services. Review collected by and hosted on G2.com.
What problems is ProProfs Net Promoter Score solving and how is that benefiting you?
I sorted out few problems with my clients in various instances. For eg, one of my client is asked to create a testimonial form in other than Google forms. By using this app, we generated testimonial form according to his inputs. Review collected by and hosted on G2.com.
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11/2/2021
Validated ReviewerIncentivizedSource: G2 invite
AI
Verified User in Insurance
Mid-Market (51-1000 emp.)
6/30/2021
"Awesome survey software"
5/5
What do you like best about ProProfs Net Promoter Score?
I love the ability to create personalized, custom surveys. The ability to share the survey online in various places, with set parameters, and the analytics technology to review survey results. It was always great to showcase our positive scores and analytics to our executive board to support our marketing, sales, and outreach efforts. ProProfs Net Promoter Score gives companies the ability to see how they are performing through their customer's eyes - and that I think, is extremely important to driving success at any company. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Net Promoter Score?
I haven't found anything that I really dislike about ProProfs Net Promoter Score. It's a great way to gauge interest, receive feedback, and evaluate how well your company is performing overall as well as in individual areas or departments. Review collected by and hosted on G2.com.
Recommendations to others considering ProProfs Net Promoter Score:
Would highly recommend it to any company. Any corporation should constantly be assessing and evaluating how well a company is performing in all areas. By having an outlet for constant feedback from customers, you can see any areas of improvement that may be needed and continue to optimize your business strategy. Review collected by and hosted on G2.com.
What problems is ProProfs Net Promoter Score solving and how is that benefiting you?
We are solving transparency complications with ProProfs Net Promoter Score. By gathering constant feedback, we are able to evaluate various successes and shift our corporate focuses as necessary. Any less-than-perfect score was just a chance for us to improve even more. Review collected by and hosted on G2.com.
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7/15/2021
Validated ReviewerIncentivizedSource: G2 invite
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
2/2/2022
"Easy to use"
3.5/5
What do you like best about ProProfs Net Promoter Score?
The UI/UX is perfect. The program is easy to use. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Net Promoter Score?
It can be slow with massive surveys, but if you are patient, it can be worth it. Review collected by and hosted on G2.com.
What problems is ProProfs Net Promoter Score solving and how is that benefiting you?
We are collecting customer feedback. Review collected by and hosted on G2.com.
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Validated ReviewerIncentivizedSource: G2 invite
UH
Verified User in Health, Wellness and Fitness
Enterprise (\> 1000 emp.)
8/25/2021
"Perfect practicing solution for certification"
4.5/5
What do you like best about ProProfs Net Promoter Score?
The versatility of questions is impressive. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Net Promoter Score?
The answers are not reliable 10% of the time, so I've to recheck the questions over the internet. Review collected by and hosted on G2.com.
What problems is ProProfs Net Promoter Score solving and how is that benefiting you?
I used it to practice and get feedback before my exam, and it proved to be the best solution for me. Review collected by and hosted on G2.com.
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Validated ReviewerIncentivizedSource: G2 invite
LP
Liz P.
Manager, Meetings and Education
Small-Business (50 or fewer emp.)
9/6/2019
"I love using this!"
5/5
What do you like best about ProProfs Net Promoter Score?
This makes my life so easy! I can create quizzes for my webinar attendees and they can obtain their own certificates which I love. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Net Promoter Score?
It can sometimes be a little glitchy, but nothing I can't handle. Review collected by and hosted on G2.com.
What problems is ProProfs Net Promoter Score solving and how is that benefiting you?
Being able to track learning and track the number of people obtaining certificates. Our members like that we keep track of that for them. Review collected by and hosted on G2.com.
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7/23/2020
Validated ReviewerIncentivizedSource: G2 Gives Campaign
AT
Verified User in Telecommunications
Enterprise (\> 1000 emp.)
9/6/2019
"Nps for customers "
4/5
What do you like best about ProProfs Net Promoter Score?
We use Nps to meausure our strategy and defined kpi´s that are relevant to know if we are doing the best for our customers Review collected by and hosted on G2.com.
What do you dislike about ProProfs Net Promoter Score?
Its really easy to use it and to know whay our customers think, want and services we can improve , all the response are valid for us beacuase it make seens to our estrategy Review collected by and hosted on G2.com.
What problems is ProProfs Net Promoter Score solving and how is that benefiting you?
the most important thing a company needs its to known all services that we can sell and make our plataform strong Review collected by and hosted on G2.com.
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4/20/2021
Validated ReviewerIncentivizedSource: G2 invite
UA
Verified User in Automotive
Mid-Market (51-1000 emp.)
11/25/2019
"Decent Option for Survey Creation"
4/5
What do you like best about ProProfs Net Promoter Score?
Creating a quiz and adding different sections was an easy process to learn. You were also able to organize everything so it was a nice and clean look. Review collected by and hosted on G2.com.
What do you dislike about ProProfs Net Promoter Score?
While it was a clean look, it was also a little bit boring. Maybe making it a little more modern and adding some extra cool features would spice it up a bit. Review collected by and hosted on G2.com.
Recommendations to others considering ProProfs Net Promoter Score:
If you are looking for a basic, easy tool to use to create surveys, this is a great tool to use. Review collected by and hosted on G2.com.
What problems is ProProfs Net Promoter Score solving and how is that benefiting you?
We used this as a way to train the entire company on new software or software updates. Review collected by and hosted on G2.com.
Show More
Validated ReviewerIncentivizedSource: G2 invite
UE
Verified User in Events Services
Small-Business (50 or fewer emp.)
8/15/2019
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great service "
4.5/5
What do you like best about ProProfs Net Promoter Score?
Customer service was awesome
How prompt they were willing to take care of my needs Review collected by and hosted on G2.com.
What do you dislike about ProProfs Net Promoter Score?
Somethings are lagging and should be updated Review collected by and hosted on G2.com.
Recommendations to others considering ProProfs Net Promoter Score:
None Review collected by and hosted on G2.com.
What problems is ProProfs Net Promoter Score solving and how is that benefiting you?
It helps me to see the areas I’m lacking and succeeding in Review collected by and hosted on G2.com.
Show More
Validated ReviewerIncentivizedSource: G2 invite
##### Pricing
Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.
[
View More Pricing Information
](https://www.g2.com/products/proprofs-net-promoter-score/pricing)
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