Prezly Reviews & Product Details

I find the concept of Prezly quite interesting. I like that it brings content creation and outreach together on one platform, and I found the initial setup quite easy. Review collected by and hosted on G2.com.

We’ve run two campaigns and got opens and clicks, but no one was interested. I asked the team for feedback on how we could improve and didn’t get a reply. Customer support, onboarding, and the whole customer experience need improvement. I wish they would reply to our emails and reach out to see how we can improve our satisfaction with the platform. We basically had to cancel our yearly plan since we see no results and no feedback. Review collected by and hosted on G2.com.

Prezly’s customer service truly sets them apart. The team is not only responsive but also incredibly willing to tailor the platform to meet our specific needs, which has made it a really great fit for our internal communications. Their commitment to collaboration and flexibility has been invaluable. Review collected by and hosted on G2.com.

While the platform is highly functional, the template library could use a bit more variety and flair, especially for internal communications. A few more modern, visually dynamic templates would help elevate the look and feel without needing too much manual design work. Review collected by and hosted on G2.com.

I really like using Prezly.com because of its intuitive interface and seamless media distribution. It makes press release management and storytelling effortless, allowing me to create visually appealing content and share it with the right audience efficiently. The built-in CRM and multimedia support are also great features that streamline communication with journalists and stakeholders. Review collected by and hosted on G2.com.

I find the press monitoring and clipping feature on Prezly.com somewhat lacking. While it helps track media coverage, it could offer more advanced analytics, automation, and integrations with external monitoring tools. A more comprehensive way to track mentions across different platforms would make it even more valuable (but I believe it's already on the pipe ;)) Review collected by and hosted on G2.com.

Unfortunately, I can't say much about Prezly as a product, as I am not a content producer. I did need to get a json export from our posts, and had a few API questions as well, and was very well helped by Christian, who went above and beyond to help me. His patience and understanding are exceptional, as I have the uncanny ability to amply demonstrate my lack of knowledge in any conversation I have, and he never lost his bearings. Review collected by and hosted on G2.com.

I honestly don't know -I am not a Prezly user Review collected by and hosted on G2.com.

Customer Support, user friendly software and easy to navigate. Speed for implementation. Integration easy to understand. Review collected by and hosted on G2.com.

Some features no existing yet liek to create categories for media galeries. Review collected by and hosted on G2.com.

Prezly is actually a very easy tool to use in order to send press releases, pitch, post online,...but if ever you need support from their helpdesk they are very quick to respond and advice users to solve issues. Well done! Review collected by and hosted on G2.com.

There is so far nothing that I encountered. Review collected by and hosted on G2.com.

The very user-friendly interface. CS too Review collected by and hosted on G2.com.

Just very minor formatting issues. That's all Review collected by and hosted on G2.com.

- Stores contacts neatly with customisable tags

- The Newsroom which compiles all stories in a presentable manner

- Creating stories is easy - very user-friendly and look great Review collected by and hosted on G2.com.

- Formatting of images is sometimes tricky - headers can be overblown with a small logo

- There should be more font size variation

- Ideally duplicates of contacts should be flagged beyond the stage of uploading them; you should be able to come back and fix at a later date Review collected by and hosted on G2.com.

Prezly is an ideal support and communication tool, our clients, not only, can communicate with us, to ask for help, they can give their opinions, about the support that is provided, in this way, you can see in which points they are can improve, at the time of providing better customer service, also its modern design, is great, both for the one that requires the service and for the one that is providing it, since it is very intuitive, colorful and friendly with both parties. Review collected by and hosted on G2.com.

You can improve the compatibility with some types of files that are sometimes necessary, and not always all formats are supported, to send by chatting. Review collected by and hosted on G2.com.

I use Prezly to build media kits containing all the assets needed to distribute a press release to media contacts. I also use it in other creative ways: private backgrounding pages, judging guides for awards programs, working pages to share with my team. Review collected by and hosted on G2.com.

The grouping system (segments) and tagging is not intuitive. I've had many missteps in trying to get content to particular segments while deselecting individuals. You cannot add another group of people to a distribution without going back and recreating the same distribution. you can add individuals but not groups. Review collected by and hosted on G2.com.