--- title: Zanda (formerly Power Diary) Reviews meta_title: 'Zanda (formerly Power Diary) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 293 reviews by the users' company size, role or industry to find out how Zanda (formerly Power Diary) works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 293 scale: '5' date_modified: '2026-06-26' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Zanda (formerly Power Diary) Reviews **Vendor:** Zanda **Category:** [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 293 ## About Zanda (formerly Power Diary) Zanda is an all-in-one practice management system, built to save time, reduce stress, and keep you in control. - Calendar management: scheduling, waitlist, automated appointment reminders, and confirmations. - Documentation: customizable clinical note templates, AI-powered session transcription and refinement, and online forms. - Client portal with online booking, reschedule and cancellation options, plus online payments, access to invoices, online forms, and Telehealth. Accepting waitlist requests. - Automations: invoicing, appointment follow-ups, recalls, new client communication, and more. - Practice Notifications and Team Communication Hub, and in-platform Practice Operations Manual Built for solo practitioners and large clinics alike, Zanda supports a wide range of professionals, including psychologists, physiotherapists, speech therapists, chiropractors, counselors, and other allied health providers. To give you peace of mind, Zanda offers a 12-month Money-Back Guarantee and delivers top-tier support, including free data import. New releases: - Scored Forms (Online Forms enhancement) - This makes it easier to track client progress over time using standard outcome measures or custom assessments, without manual calculations or external tools. - Client Progress Reports - Users get a quick overview of progress alongside the ability to explore the full context behind each result, helping them stay informed and make more confident clinical decisions. - Practitioner Utilisation Report - It gives practice managers and owners immediate visibility into how practitioner time is used, helping them identify underutilized staff, quantify the impact of cancellations, and make better scheduling and revenue decisions. ## Zanda (formerly Power Diary) Pros & Cons **What users like:** - Users find Zanda's **ease of use** exceptional, making navigation and features straightforward for both clients and practitioners. (58 reviews) - Users commend the **extremely easy setup** of Zanda, appreciating its user-friendly interface and accessible settings. (26 reviews) - Users praise Zanda's **excellent customer support** , highlighting their friendly, patient assistance and quick response times. (25 reviews) - Users value the **extensive support** and ease of use provided by Zanda, making it a favorite among practitioners. (24 reviews) - Users praise the **affordable and user-friendly features** of Zanda, significantly enhancing their practice efficiency. (23 reviews) - Users appreciate the **customizable scheduling** in Zanda, seamlessly integrating client forms and appointments online. (23 reviews) - Workflow Efficiency (21 reviews) - Users love the **customizable templates** in Zanda, which significantly streamline the documentation of notes and forms. (20 reviews) - Users praise the **intuitive and user-friendly interface** of Zanda, enhancing their overall experience and ease of use. (19 reviews) - Navigation Ease (19 reviews) **What users dislike:** - Users highlight the **poor customer support** of Zanda, leading to frustrating experiences and unresolved issues. (15 reviews) - Users find Zanda's **limited features** frustrating, lacking essential functionalities and visual appeal compared to other options. (10 reviews) - Users face frequent **booking issues** in Zanda, limiting functionality like room selection and configuration. (6 reviews) - Users find the **setup process complex** , particularly with automations and session packs, leading to inefficiencies. (6 reviews) - Users find the **interface not user-friendly** , often struggling with diary navigation and unclear automation setups. (6 reviews) - Users find the **payment issues** with Zanda frustrating, especially the need to switch to Stripe for refunds. (6 reviews) - Users express frustration with the **poor system functionality** regarding room bookings, leading to significant operational limitations. (6 reviews) - Users struggle with **difficult navigation** in Zanda, citing complex setups and a cluttered interface as major drawbacks. (5 reviews) - Users find Zanda's pricing to be **expensive** , feeling it may not be reasonable for smaller practices. (5 reviews) - Limited Communication Features (5 reviews) ## Zanda (formerly Power Diary) Reviews ### 1. Great priduct **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Zanda (formerly Power Diary)?** Client management and confidentiality make Zanda a great choice **What do you dislike about Zanda (formerly Power Diary)?** Integration with Microsoft products could be improved. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Client data and appointment management **Official Response from Irina Shvetsova:** > Hello, thanks for your review! We're glad Zanda client management and confidentiality are working well for you. We appreciate the feedback on Microsoft integration and are always looking for ways to improve - please don't hesitate to reach out at support@zandahealth.com and let us know your needs. Warm regards, Irina. ### 2. NAVIGATE EASILY WITH ZANDA **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2025 **What do you like best about Zanda (formerly Power Diary)?** Great platform that is easy to navigate. Lots of tools to assist with templates and pre loaded infomation like linking online forms and creating simple merge feilds to personalise templates for each client. **What do you dislike about Zanda (formerly Power Diary)?** Unable to add client names to appointment list when printing. also unable to easly choose clients practitioner to CC when using the email system. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Easily able to track and communicate with clients **Official Response from Irina Shvetsova:** > Hello, thank you for taking the time to share your experience! We're so pleased to hear that you're finding Zanda easy to use and that features like templates, online forms, and merge fields are helping streamline your workflow. We also appreciate your feedback on areas where things could be improved. Suggestions like these help us continue to refine the platform and make it even more useful for everyone. It’s great to know that Zanda is supporting your client communication and management—thanks again for your review! Warm regards, Irina. ### 3. Zanda has streamlined my practice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Zanda (formerly Power Diary)?** Automated emails, trail of communication with clients and referrers is easy to locate, analytics of my data, syncing it to Google calender, knowing what no of sessions I'm in with a client quickly, accessibility is great. **What do you dislike about Zanda (formerly Power Diary)?** Nothing, help is always at hand. They get back to you within hours generally. They take on suggestions and constantly improving their service. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Keeping me on top of my diary, case notes are in order, communication templates, creating forms and automating my emails. **Official Response from Heather Grance:** > Thanks so much for your review! We're happy to hear that you're finding our automated emails beneficial, and that information is easy to access. We appreciate your feedback and are always here to help. -Heather ### 4. Does what it says on the tin, and more **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Zanda (formerly Power Diary)?** Zanda's automations, templates, invoicing and scheduling features save me so much time. Easily one of the hardest working 'employees' in my business. LOVE Zanda. Excited for the AI integration coming soon too. **What do you dislike about Zanda (formerly Power Diary)?** Occasional outages (but these have lessened dramatically recently). **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Saves me so much time on admin and streamlines many processes **Official Response from Heather Grance:** > Thank you for your review– We're thrilled to know that Zanda automations, templates, invoicing, and scheduling features are such a valuable part of your practice. We appreciate you choosing Zanda! -Heather ### 5. PD takes the guesswork out of my admin. **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Manager/ Counsellor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Zanda (formerly Power Diary)?** Everyone can see whats happening at a glance **What do you dislike about Zanda (formerly Power Diary)?** No real down sides, if any it is limited by my time constraints to get the maximum benefits available built into Power Diary. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Client cancelations, rescheduling appointments, tracking client's attendances, everyone is able to see what is happening at a glance. this makes it easy to plan for meetings and other scheduled events. The ease of use and time saving features mean we don't need an extra staff member on the payroll. **Official Response from Irina Shvetsova:** > Hi James, thank you so much for sharing your experience with Power Diary! We’re delighted to hear that our features, like real-time visibility and easy appointment management, are helping your team stay organized and save valuable time. Your feedback about the intuitive design and its impact on reducing administrative workload is incredibly motivating for us. We're also glad that Power Diary is proving beneficial for tracking client attendance and managing rescheduling with ease. If you’d like assistance with any other features that can help optimize your workflow within your time constraints, please don't hesitate to reach out. We're here to support you every step of the way! 😊 Warm regards, Irina ### 6. Brilliant Clinic Software **Rating:** 5.0/5.0 stars **Reviewed by:** naomi p. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Zanda (formerly Power Diary)?** They are helpful, it is easy to use and navigate around. I use it daily in my clinic and it integrates with other systems. It has a range of features that are easy to use and easy implement. Highly reccommend. **What do you dislike about Zanda (formerly Power Diary)?** There are one or two features i would like to see implemented and they have said they are looking into developing them. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** the ability to do gift vouchers and allocated them to clients **Official Response from Irina Shvetsova:** > Hi Naomi, thank you for sharing your experience with Power Diary! We’re delighted to hear that the system’s ease of use, smooth navigation, and range of features are making daily tasks easier in your clinic. It's fantastic to know the integrations are helping streamline your workflow even further. We hope that our future developments will make your experience of Power Diary even more enjoyable. Warm regards, Irina ### 7. Fantastic customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Sian P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Zanda (formerly Power Diary)?** Powerdiary itself is easy and intuitive to use once it's been set up however the support team are amazing. Extremely friendly and helpful and if they aren't sure of the answer they will follow up with you to let you know if something can be done. They're receptive to feedback and are willing to forward comments and suggestions to the development team. The company itself is transparent about continuous improvements they're making which I appreciate. Occasionally there's outages when they're updating or implementing things to the system but again they communicate when this happens. They're continually adapting the service for NDIS providers which is amazing. **What do you dislike about Zanda (formerly Power Diary)?** Planned maintainance and site updates are not visible enough to consumers. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It's the hub of our nurses daily operations. The calendar, forms, bookings etc. they're all essential for our nurses to be able to operate out in the community as they work autonomously. **Official Response from Irina Shvetsova:** > Hi Sian, thank you so much for your wonderful review! We are thrilled to hear that you find Power Diary easy and intuitive to use and that our support team has made a positive impression on you. We understand that occasional outages during updates can be inconvenient, and we apologize for any disruptions. We are committed to enhancing our communication around planned maintenance to keep you better informed. We're here to support you and always value your suggestions and comments. - Irina ### 8. Power Diary an apt name; it's powerful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Zanda (formerly Power Diary)?** I like that everything is customisable, and it's all very user friendly and intuitive. I appreciate being able to colour code on several levels (e.g. locations and flags) and that I can standardise my invoice templates, but add customised components and text on a client level. Also, PD support have always been responsive and helpful. I use PD all day, every day that I'm working. Set-up was easy and my clients can now book online, at several locations with very specific and customised availability catered for. Setting was quick and easy, as was integrating my welcome emails, intake forms, invoicing, etc. **What do you dislike about Zanda (formerly Power Diary)?** Probably the main downside relates to imported data, when appointments are imported from another system the recurring function isn't saved, so if I need to change an appointment that was recurring (in another system) I need to change every single appointment. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Using Power Diary means I no longer need to worry about: Scheduling appointments (clients can book online, and I can add easily manually) Reminders (I can schedule auto reminders by email and text) Invoicing (set it up once and invoices are sent in a few clicks) Managing my availability efficiently and ensuring I'm not double booked Processing payments Sending intake and consent forms. Storing forms, notes, appointment history, etc. **Official Response from Irina Shvetsova:** > Dear customer, thank you for your detailed review of Power Diary! We're delighted to hear that you find Power Diary customizable, user-friendly, and intuitive. It's great to know that our features like color coding, customizable invoice templates, and responsive support have been helpful for your practice. We appreciate your feedback on the imported data issue with recurring appointments. We'll look into improving this aspect to enhance our customers' experience. We're glad that Power Diary has made scheduling, reminders, invoicing, and managing your availability easier for you. Thank you for choosing Power Diary! Warm regards, Irina. ### 9. Has all the features I need for my business. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Zanda (formerly Power Diary)?** Easy to navigate once set up. Set up makes sense to me and items are easy to find. Support is good albeit mostly via email now, but within a day **What do you dislike about Zanda (formerly Power Diary)?** I would like telehealth to just have one link to * my room* not a different link for each client. I liked being able to text with customer support. A plain page as notes would be helpful. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Appt booking, tele health options, reminders to clients, Medicare rebates applied easily, reports available **Official Response from Irina Shvetsova:** > Hi there, thank you so much for sharing your feedback! We're glad to hear that you find Zanda easy to navigate and that our support team has been responsive. We appreciate your suggestion regarding the telehealth links – we understand how having a single link for your room could streamline things, and we'll definitely take this into consideration for future updates. As for the ability to text with support and the note-taking interface, we’re always looking for ways to improve, so your thoughts will be passed along to the development team. Thanks again for your valuable input, and we’re happy to hear that Zanda is helping with appointment booking, telehealth, and more! If you need assistance with anything else, please reach out to support@zandahealth.com at any time! Warm regards, Irina ### 10. Love PowerDiary! **Rating:** 4.5/5.0 stars **Reviewed by:** Sara S. | Owner, Registered Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Zanda (formerly Power Diary)?** PowerDiary is a great tool for new businesses that may need an EMR. It is easy to use and customize, keeps track of all your patients and billing. PowerDiary has the ability to use credit cards. I also love that it can send text message reminders for you! It is a great package for the price!! **What do you dislike about Zanda (formerly Power Diary)?** It can be a little confusing to use but the tutorials are so good! You just need to take the time to get to know the system and then it is easy! **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** PowerDiary can process my credit card payments, helps me with scheduling and reminders, and allows me to electronically chart. **Official Response from Irina Shvetsova:** > Dear Sara, Thank you for your fantastic review of Power Diary! We're delighted to hear that our platform has been a great tool for your new business, making it easy to manage patients, billing, and credit card payments. It's wonderful that you find value in our text message reminders and overall package. We appreciate your feedback on the initial learning curve. We're glad our tutorials have been helpful and encourage you to continue exploring the system to unlock its full potential. It's great to know that Power Diary is effectively solving your needs for credit card processing, scheduling, reminders, and electronic charting. We're here to support you as your business grows. Thank you again for your review and for choosing Power Diary! Warm regards, Irina. ### 11. Create a Powerful Practice with Powerdiary! **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Zanda (formerly Power Diary)?** Powerdiary provides us a wide range of tools to improve the quality of organization and communication required to run, effectively, a private practice. We are thrilled with its ease of access--it was very simple to learn, and to teach our staff. Powerdiary have a dedicated staff that make us feel very valued, and we have benefited greatly by their customer support team. We were on another platform previously, and the implementation, the transition between our old platform and the new, was magical to witness. Powerdiary offers communication tools that keep our clients engaged, and it integrates easily with the treatment approach our staff take. We are appreciative of the frequency of use, and how when we receive new client participation, or new appointments, our staff are kept in the loop! **What do you dislike about Zanda (formerly Power Diary)?** Powerdiary occassionally has times where it behaves slowly, and can delay tasks that we do on a regular basis. This has been fairly minimal, and we understand that it is partly due to the Powerdiary Team updating the tool to provide more inovated technology. Powerdiary has several features that feel incomplete, and we are eager to see these features come to full fruition. We are trying to be patient. We do not currently support the Telehealth premium tools as we do not agree with their policy to charge clients to participate in virtual sessions. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Powerdiary is helping us organize a team of individual therapists to schedule clients who receive automated communication and reminders, as well as provides a strong analytics tool that helps us keep track of our practice's growth and strength areas. **Official Response from Irina Shvetsova:** > Hi Ryan, thank you so much for taking the time to share your experience with Power Diary, and we're thrilled to hear about the positive impact it's had on your private practice. It's fantastic to know that you find Power Diary to be a valuable asset in improving organization and communication within your practice. We're delighted that our platform's ease of access and user-friendly interface have made it simple for both you and your staff to adapt to and utilize effectively. Your kind words about our dedicated staff and exceptional customer support team truly warm our hearts. We strive to make every interaction with our customers feel valued and supportive, so it's incredibly rewarding to hear that we've succeeded in this aspect. We also appreciate your feedback regarding the occasional slowdowns you've experienced and incomplete features. Rest assured, we're continuously working to enhance and refine our platform, and your patience and understanding are greatly appreciated as we strive to deliver innovative solutions that meet your needs. It's inspiring to hear how Power Diary is helping you schedule clients efficiently, automate communication, and track your practice's growth through robust analytics. Your success is our top priority, and we're honored to play a part in supporting your practice's journey. Thank you once again for choosing Power Diary, and please don't hesitate to reach out if you ever need further assistance or have additional feedback to share, at support@powerdiary.com -- Irina ### 12. Lots of features, easy to use and a great support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Safari L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Zanda (formerly Power Diary)?** Power Diary has made my admin processes super smooth - I can securely send forms to clients and they can easily complete them online. I have a record of all my services, invoices and bookings in the one place. The online introductory webinar made my onboarding easy, and if I had any other questions, the support team were fast to reply. The calendar is intuitive and I appreciate having multiple ways to add clients/bookings. **What do you dislike about Zanda (formerly Power Diary)?** I can't think of anything I dislike about Power Diary. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power Diary enables my clients to book a free and/or paid appointment wherever they are worldwide without me needing to approve every step manually. The integration of payments is another process that reduces my administration time, so I can do what I do best - support my clients. **Official Response from Irina Shvetsova:** > Hi Safari, thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Power Diary is streamlining your administrative processes and making your interactions with clients smoother and more efficient. It's great to know that the features like secure form sending, intuitive calendar, and automated booking and payment integrations are really making a difference in your day-to-day operations. We're glad that our support team could assist you promptly and that the onboarding process was smooth with the help of our introductory webinar. We aim to continue providing excellent service and support to help you focus more on supporting your clients. Thank you for being a part of the Power Diary community! If you ever have more suggestions or need further assistance, we're just a message away. - Irina ### 13. Power Diary is an excellent platform to use in private health practice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Zanda (formerly Power Diary)?** Power Diary is an easy resource to use and is also easy to set up. The customer support is excellent - it is always quick and very effective at solving any issues. I use Power Diary daily and it is brilliant that I can have it open on multiple computers at the same time. I appreciate the seamless intergration with billing and invoicing. The customisable templates are a big help in simplifying documenting notes. I find Power Diary to be very reliable. **What do you dislike about Zanda (formerly Power Diary)?** Initially, although the set up is easy it is somewhat timeconsuming. There are occasional software glitches but I have not experienced anything that disrupts workflow. The pricing structure is somewhat high for smaller practices. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It takes out all the hassle of paper diaries - it is so easy to search up when a clients appointment is and the notes system is so easy to use. It has benefited me in every aspect. **Official Response from Irina Shvetsova:** > Hello, thank you for taking the time to share your detailed review of Power Diary! We're delighted to hear that you find our platform easy to use and set up, and that our customer support has been quick and effective in solving any issues you encounter. It's wonderful to know that you appreciate the seamless integration with billing and invoicing, as well as the customizable templates that simplify documenting notes. We acknowledge that the initial setup can be somewhat time-consuming and understand that occasional software glitches can be frustrating. Please be assured that we are continually working to improve the platform and minimize any disruptions. Regarding the pricing structure, we appreciate your feedback and will take it into consideration as we strive to offer the best value for practices of all sizes. We're thrilled that Power Diary has eliminated the hassle of paper diaries for you and made it easy to manage appointments and notes. Your positive experience and the benefits you've gained in every aspect of your practice are exactly what we aim for. Thank you again for your valuable feedback and for being a part of the Power Diary community! If you ever have any suggestions or need further assistance, please don't hesitate to reach out at support@powerdiary.com Warm regards, Irina. ### 14. Love my Power Diary **Rating:** 4.5/5.0 stars **Reviewed by:** Judith C. | Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Zanda (formerly Power Diary)?** I like the way it just keeps improving and how easy it is to obtain help if you get stuck doing something I find it easy to use and I can add information easily to my customer files in the software **What do you dislike about Zanda (formerly Power Diary)?** At the moment, there is still room for some more information areas, such as in the case of a dietitian, a place to update the weight and measurements of a person as that is a big part of out business and to be able to see these trends is fantastic **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I operate an Allied Health business and it is a place where I can keep all of my information in one place. Makes it easy to go back and review patient informaiton **Official Response from Irina Shvetsova:** > Hi Judith, thank you for sharing your thoughts! It's great to know that Power Diary helps you efficiently manage your Allied Health business. We're delighted to hear that you appreciate the continuous improvements in Power Diary and find it easy to obtain help when needed. Your suggestion about adding more information areas, particularly for dietitians to update weight and measurements, is valuable feedback. We understand the importance of tracking these trends and will forward your suggestion to our development team for consideration. Thanks again! - Irina ### 15. Power Diary is great software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Zanda (formerly Power Diary)?** Power Diary has helped provide a streamlined communcation with my clients. Their ease of registering and experience using the client portal is of most importance to me. They have had nothing but positive experiences. On the Office side I have been very impressed with the ability to cusomize everything I need, and the efficiency of schedules, payments, and communication with clients. Connecting to a payment souce is helpful in keepoing appointments about wellness, and letting the billing be for outside the appointments. So many options, and so eash to use. Very happy PD customer! **What do you dislike about Zanda (formerly Power Diary)?** I can think of no downsides to Power Diary. Although I do love the usability of Power Diary in my phone browser, an app one day would be awesome. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power Diary allows my clients a seemless user experience, and it is easy enough to use that I am able to handle my own administration work which saves time, effort and finances. **Official Response from Irina Shvetsova:** > Hi there, thank you so much for your fantastic review! We're thrilled to hear that Power Diary has significantly enhanced your communication with clients and provided a seamless experience with the client portal. It's great to know that the customization options, efficient scheduling, and payment handling have been so beneficial for you. We appreciate your suggestion about a mobile app nad we passed it to the product team for you. Thanks again for being a happy Power Diary customer! If you ever need any assistance or have more feedback, feel free to reach out at support@powerdiary.com - Irina ### 16. Versatile and easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole D. | Counsellor and Psychotherapist , Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Zanda (formerly Power Diary)?** I can log in from anywhere. I love the prepopulated templates which saved a lot of time in setting up my business. has a great help section, admin tasks can be set and the diary is seamless **What do you dislike about Zanda (formerly Power Diary)?** I have only been using this for a few months and yet to find any major flaws.i would like to see a way to do quotes and then transfer directly to billing perhaps? **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** as only a young counselling business, set ups are still in progress so benefit is saving me a load of time in admin **Official Response from Irina Shvetsova:** > Hi Nicole, thank you so much for your thoughtful review and for sharing your positive experience with Power Diary! We're thrilled to hear that you find our platform versatile and easy to implement. It's great to know that our prepopulated templates and seamless calendar features are helping you save time and manage your business efficiently. We're also glad that our help section and admin task settings have been beneficial for you. Regarding your suggestion about quotes and direct transfer to billing, we appreciate your feedback. While we do not have the quotes feature available at the time, we will make sure to pass your feedback to the product team. We're excited to be a part of your journey as a young counselling business and are happy to hear that Power Diary is saving you time on admin tasks. If you have any further suggestions or need assistance, please don't hesitate to reach out. Thanks again! - Irina ### 17. Great out of the box solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Zanda (formerly Power Diary)?** For an out of the box program it has a lot of opportunity to customise, and pretty good reporting that can be drawn out of it as well. Very easy to use/ intuitive, and implementation was very quick and easy. The set up is really easy to figure out, adding clients is easy, and there are lots of avenues to download system data which makes reporting a dream (for a non-custom solution, based on my experience with other similar programs!) Customer support has been fairly quick, not always super helpful but definitely better than others particularly for response time. I will say the available user guides and videos are excellent and will normally answer any question you might have. As a small charity, it has been really great for us as a cost effective way to manage our client appointments and data, along with completing our reporting obligations. **What do you dislike about Zanda (formerly Power Diary)?** Can be time consuming to enter short appointments- EG if you need to put in a 10 minute phone call, and only have your appointments set to 30 or 60 minute timeframes, it can take a while to create this to accurately reflect time spent within the calendar (and subsequent reporting). I will note that we are using this as a charity providing case work services, so we aren't billing for 10 minute increments but like to accurately report on the amount of time we are spending per client for funding purposes. There are a few other small things but again, for a non custom solution it is much better than others I've seen. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Allows us to report on time spent with clients vs administration, keep our records secure and record important demographic information. **Official Response from Irina Shvetsova:** > Hello, thank you so much for your detailed and thoughtful review! We’re thrilled to hear that Power Diary customization options, intuitive interface, and reporting capabilities have been beneficial for your charity. It’s great to know that the quick implementation and ease of use have helped streamline your client management and reporting processes. We’re also glad to hear positive feedback about our customer support and user guides. Your comments on the promptness of our support team and the helpfulness of our resources are greatly appreciated. Regarding the time-consuming nature of entering short appointments, we understand how important accurate time tracking is for your reporting needs. Power Diary does cater for the ease of creating short appointments. 1.You need to create a service with duration set to 10 min, in Settings > Services. 2. Then, when you create an appointment, click on one time block on the calendar, and select the 10-min service before you saved the appointment. This will automatically create a 10-min appointment for you Thank you again for sharing your experience. We’re committed to continuously improving and providing the best service possible. If you have any more suggestions or need further assistance, please don’t hesitate to reach out at support@powerdiary.com Warm regards, Irina ### 18. Power Diary does my admin work! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Zanda (formerly Power Diary)?** I love the appointment reminder emails, the ease of sending invoices and tracking payments. I also love that I can keep client forms in power diary and that they can easily fill these out online. Also, the customer support has been excellent. I use power diary all the time! **What do you dislike about Zanda (formerly Power Diary)?** There are no significant downsides for my business. It did take me a little bit of learning and time to create email templates and I haven't spent time learning every single feature yet, but it is doing exactly what I need it to do for my business. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power Diary helps make sure all my clients have appointment information emailed to them, reminders sent, invoices created and sent with one click. I use it for a non-medical practice. **Official Response from Irina Shvetsova:** > He there, thank you for your wonderful review! We're thrilled to hear how much Power Diary has streamlined your admin work. It's great to know that you find the appointment reminder emails, invoicing, and client forms so beneficial. We're especially glad our customer support has been excellent for you. We appreciate your feedback about the learning curve with email templates and other features. Your input helps us understand where we can continue to improve and make the system even more user-friendly. It's fantastic to hear how Power Diary ensures your clients have all the necessary information and reminders, making your practice run smoothly. Thank you for sharing your experience and for being a part of the Power Diary community. If you ever need assistance or have suggestions, feel free to reach out! Warm regards, Irina. ### 19. Everything I Need in One Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Zanda (formerly Power Diary)?** Power Diary offers everything I need to run my therapy business from one platform. Although it takes time to set up personal, customized documents and communication templates, the program is generally so streamlined and minimalist that it's a breezy pleasure to use. I appreciate that the company regularly seeks feedback from users and then implements those suggested improvements on a regular basis. Furthermore, the Power Diary team is quick to answer questions and help when contacted. I left another booking management system to join Power Diary and that was definitely the right thing for me and my practice. **What do you dislike about Zanda (formerly Power Diary)?** - I found Power Diary to have a steep learning curve and it took me quite a while to figure out where various tools are located in their system. - Billing third parties can be cumbersome. - When a client enters the virtual waiting room, a notification message pops up but there isn't an audible notification to alert the practitioner that the clien has arrived. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** - Very clear scheduling and booking system - Customizable e-mail templates and documents that are automated - Easy and efficient system to bill clients - GDPR and HIPPA compliant **Official Response from Irina Shvetsova:** > Hello, thank you so much for taking the time to share your detailed feedback about Power Diary! We're thrilled to hear that our platform has become an integral part of running your therapy business efficiently. It's fantastic to know that you appreciate our efforts to create a streamlined and minimalist experience. We understand that setting up personalized documents and communication templates can take some time, but we're glad to hear that the overall experience has been a pleasure for you. Your feedback about the learning curve and the location of various tools is duly noted. We're constantly working on improving user experience, and your insights will certainly help us in that regard. Regarding the audible notification for client arrivals in the virtual waiting room, we apologize for any inconvenience this may have caused. Your feedback has been shared with our product team. It's wonderful to hear that Power Diary has provided clear scheduling and booking systems, customizable email templates and documents, efficient billing processes, and compliance with GDPR and HIPAA regulations. Thank you again for choosing Power Diary for your practice, and please don't hesitate to reach out if you have any further questions or suggestions, at support@powerdiary.com. -- Irina ### 20. Could not be happier with the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Zanda (formerly Power Diary)?** Power Diary makes the day-to-day running of my practice so easy. We have gone from one practitioner to now having three; everyone can use it with only a few clicks. It was easy to implement into our practice, and as a bonus, it links with Xero, so our accounts always have up-to-date information. I'm on Power Diary six days a week with our practice, and only once have I had to reach out to customer support. **What do you dislike about Zanda (formerly Power Diary)?** It would be nice if Power Diary offered another integration service other than Stripe; its fees are on the pricier side. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It allows me to see the practice as a whole, I know who is where and when. **Official Response from Irina Shvetsova:** > Hi Kristy, thank you for sharing your experience with Power Diary! We're thrilled to hear that our platform has made the day-to-day running of your practice so much easier, especially as your team has grown from one practitioner to three. It's fantastic to know that everyone can navigate the system with just a few clicks, making it seamless for your entire team. We're delighted that you found Power Diary easy to implement into your practice and that it integrates seamlessly with Xero, providing you with up-to-date financial information. We understand the importance of having a reliable accounting integration, and we're glad to hear that this feature has been beneficial for you. We appreciate your feedback regarding integration services, and we'll definitely take your suggestion into consideration as we continue to enhance our platform. Our goal is to provide integrations that meet the needs of our users while offering competitive pricing. It's great to hear that Power Diary allows you to see your practice as a whole, helping you stay organized and informed about who is where and when. We understand the importance of having visibility and control over your practice's operations, and we're glad that Power Diary is helping you achieve that. Thank you for sharing your experience with Power Diary! We're thrilled to hear that our platform has made the day-to-day running of your practice so much easier, especially as your team has grown from one practitioner to three. It's fantastic to know that everyone can navigate the system with just a few clicks, making it seamless for your entire team. We're delighted that you found Power Diary easy to implement into your practice and that it integrates seamlessly with Xero, providing you with up-to-date financial information. We understand the importance of having a reliable accounting integration, and we're glad to hear that this feature has been beneficial for you. We appreciate your feedback regarding integration services, and we'll definitely take your suggestion into consideration as we continue to enhance our platform. Our goal is to provide integrations that meet the needs of our users while offering competitive pricing. It's great to hear that Power Diary allows you to see your practice as a whole, helping you stay organized and informed about who is where and when. We understand the importance of having visibility and control over your practice's operations, and we're glad that Power Diary is helping you achieve that. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out at support@powerdiary.com. Thank you again for taking the time to write this review! -- Irina ### 21. Easy to use practice management software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Zanda (formerly Power Diary)?** It is efficient and easy to use. It allows me to streamline adminisitration tasks with ease. **What do you dislike about Zanda (formerly Power Diary)?** It feels that the system is having further 'down' periods when powerdiary becomes unavailable which significantly impacts my ability to practice. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It allows me to streamline administrative tasks while keeping all tasks within the one system. I can confirm appointments, process payments and rebates as well as keep case notes all under the one platform. **Official Response from Irina Shvetsova:** > Hello, thank you for your valuable feedback! We're so glad to hear that Power Diary helps you streamline your administrative tasks and keeps everything in one place – that's exactly what we aim for. However, we're sorry to hear about the occasional downtime you've experienced. We understand how frustrating it can be when the system becomes unavailable, especially during crucial times for your practice. Please know that we are constantly working to improve reliability and uptime, and we take this seriously. If we can assist you with anything, please do not hesitate to contact our customer success team at support@powerdiary.com. We are always here for you. Warm regards, Irina ### 22. Great Platform - Easy to use and very convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Zanda (formerly Power Diary)?** I enjoy the convenience of having invoices, booking calendar, client info and notes in one secure space. **What do you dislike about Zanda (formerly Power Diary)?** The video platform has been very inconsistent - with clients camera not turning on. I am unable to book a follow up appointment if I am on video chat - will disconnect if I try and access my calendar. The platform is not very visually appealing and I have to scroll down to see my evening appointments - it would be nice to have a entire day view of my calendar. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I had read that the platform was going to change visually but I am not sure when that will take place as it looks the same currently. Similar apps seem to have a more visually apppealing platform - eg Jane **Official Response from Irina Shvetsova:** > Hello, thank you so much for taking the time to share your thoughts on Power Diary. We're thrilled to hear that you find the convenience of having invoices, booking calendar, client info, and notes all in one secure place beneficial for your practice. We’re truly sorry to hear about the issues you’ve experienced with our video platform and the calendar view. Please let me advise that you can open Power Diary Telehealth in a separate window on your computer screen and have it placed side by side with another window where you will be able to navigate all other Power Diary pages while still having a connection with your client via Telehealth. You can also set your calendar display to smaller time size blocks to view the whole day on one screen without the need to scroll. These settings can be found in Settings > Configuration > Calendar Display. Please also let me confirm that we have recently released an updated look of the side main menu, the new appointment booking panel and the updated quick search bar, these updates were released in the past two months. Thank you again for your constructive feedback and if you encounter any issues or have any other suggestions, please don't hesitate to reach out to our support team at support@powerdiary.com. Warm regards, Irina ### 23. Excellent Health Practice Management Software for Small to Medium Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Zanda (formerly Power Diary)?** Power Diary is a platform taht does the basics right. Customer support is excellent. The platform is really thoughtfully designed in a way that assists health professionals by reducing admin. It's really user-friendly for all our practitioners and is an integral part of our practice (we use it daily!). I can wholeheartedly recommend this platform for any small healthcare practice. **What do you dislike about Zanda (formerly Power Diary)?** Power Diary is designed for small-medium businesses; it lacks a lot of the intergration that medium-large organisations need. Its integrations with other apps are extremely limited. It supports one payment processor and one accounting software suite and lacks advanced customisation or integrations that larger organisations would require. For example, there is a lack of support for SAML/scim-based authentication, advanced accounting platforms (i.e., Reckon accounts), and helpdesk software (Front, Zendesk, Helpscout). While Power Diary has been an essential part of our growing practice, these limitations are rapidly becoming very real problems that we will need to face. Even for medium practices, it is difficult for management staff to get a "plane of glass" overview of the practice - no dashboard, trackable metrics etc. The team also need to take some time to refine some of the existing features (the bookings portal has so many obscure limitations it's a joke) instead of spending time "reskinning the home screen". **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Power Diary helps our practice easily and effectively book clients. It streamlines the bridge between consultations and administration in a simple and effortless way. **Official Response from Irina Shvetsova:** > Hello, thank you for sharing your detailed feedback and for recommending Power Diary to other small healthcare practices! We’re thrilled to hear that you find our platform user-friendly and integral to your daily operations, and that our customer support has been excellent. We appreciate your candid insights regarding the limitations you've encountered as your practice grows. We're continuously working to enhance our platform, and your suggestions will help guide our development plans. Thank you for acknowledging how Power Diary helps streamline your booking and administrative processes. Your support and feedback are essential as we strive to improve Power Diary for practices of all sizes. If you have any further suggestions or need assistance, please don't hesitate to reach out at support@powerdiary.com. Thanks again! - Warm regards, Irina ### 24. Has made life as a solo practitioner so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Louise B. | Principal Clinical Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Zanda (formerly Power Diary)?** Enabling clients to schedule their own appointments and having control over the time frames for booking and cancellation. Very simple platform. Can also use for my own appointments and set reminders. **What do you dislike about Zanda (formerly Power Diary)?** Not able to allocate one day as TeleHealth and the rest as in-Person appointments. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Managing my patient diary. Allowing clients to self-book and cancel/reschedule appointments without my input. Ease of use for patients is very much appreciated by them. **Official Response from Irina Shvetsova:** > Hi Louise, thank you so much for your review! We're delighted to hear that Power Diary has made your life as a solo practitioner easier and that you appreciate the client self-scheduling feature and control over booking and cancellation time frames. It's great to know that you find the platform simple and effective for managing your own appointments and setting reminders. We appreciate your feedback about the ability to allocate specific days for TeleHealth and in-person appointments. We'd recommend managing this by creating separate locations and setting up your availability for each of the locations. Please see the attached article with instructions. It's wonderful to hear how Power Diary is helping you manage your patient diary and providing an easy-to-use system for your patients to self-book and manage their appointments. Thank you for sharing your experience and for being a part of the Power Diary community. If you have any other suggestions or need assistance, please feel free to reach out at support@powerdiarycom Warm regards, Irina. ### 25. Time saver **Rating:** 4.0/5.0 stars **Reviewed by:** Jan-Daniel U. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Zanda (formerly Power Diary)?** I like the look and feel Easy to use Automation is a real time saver. **What do you dislike about Zanda (formerly Power Diary)?** The tasks function can be improved by adding "complete" tick marks . At the moment we can only hide tasks. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It is solving the Time problem. All the important functions are automated and we can customise different functions and templates to our needs **Official Response from Irina Shvetsova:** > Hi Jan-Daniel, thank you for sharing your feedback on Power Diary! We're thrilled to hear that you find our platform easy to use and appreciate the look and feel. It's great to know that our automation features are saving you valuable time and that you're able to customize functions and templates to suit your needs. We appreciate your suggestion regarding the tasks function and adding complete tick marks. Your input is valuable, and we'll take it into consideration as we continue to improve our features. Thank you again! - Irina ### 26. Power diary for psychologists **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Zanda (formerly Power Diary)?** Power diary sends sms reminders to my clients that has saved me hours of time each week! I use this daily to update my calender and use it for telehealth lite for video calling when we cannot be in person. My daughter set up power diary for me in the school holidays and she tells me it was very easy. **What do you dislike about Zanda (formerly Power Diary)?** The only downside is that my clients send texts to my power diary reminders number instead of me when they want to tell me something or reschedule an appointment. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** SMS reminders are now automatic saving me heaps of time My calender is easy to keep up to date. Telehealth lite meets my needs for video calling, and is easy for clients to connect without having to download any programs. **Official Response from Irina Shvetsova:** > Hi Brooke, thank you so much for sharing your experience with Power Diary! We're thrilled to hear that our SMS reminders have been a game-changer for you, saving you valuable time each week. It's fantastic to know that you find our calendar easy to manage and that Telehealth Lite has been meeting your needs seamlessly. We understand that sometimes clients might reach out to the reminders number instead of directly to you, for such instances, you are always able to see those replies on the Power Diary messaging panel, and forward them to your mobile number for streamlined communication. Please see the attached link for more details. We're here to support you every step of the way, so if you ever have any questions or suggestions, please don't hesitate to reach out at support@powerdiary.com. Thanks again! -- Irina ### 27. An efficient and user friendly system for managing remote clients and practitioners **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Zanda (formerly Power Diary)?** Client communication, online booking process for clients, tools for managing remote practitioners **What do you dislike about Zanda (formerly Power Diary)?** Lack of flexibility in user registration process **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Streamlining our intake process for a mental health program Enabling secure notes storage and sharing with clinical supervisors **Official Response from Irina Shvetsova:** > Hello, thank you for sharing your feedback on Zanda (formerly Power Diary)! We're so glad to hear that our features for client communication, online booking, and managing remote teams are making your work easier. It’s also great to know the platform is helping streamline your mental health program’s intake process and ensure secure note sharing with supervisors. We appreciate your input on improving the user registration process. Please don't hesitate to reach out to support@zandahealth.com to let us know how you'd expect this process to be organised, so that we could share this with our product team for consideration. Feel free to reach out if you have any other suggestions or need assistance. We’re here to help! Warm regards, Irina. ### 28. Game changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Emma R. | CBT psychotherapist, private practice, Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Zanda (formerly Power Diary)?** Easy to use. All my clients and notes in one place. Automatic invoices attached to clients apointments. My clients can book in 24/7. **What do you dislike about Zanda (formerly Power Diary)?** Time consuming to set up, but it's personalised so to be expected. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Freeing up time, especily finances as it preps, sends, and manages invoicing. All my clients are easily accessable as I cam just search instead of scroling. Keeps me right so I don't forget to collect information using automated forms. Sends my clients reminders so less DNAs. **Official Response from Irina Shvetsova:** > Hi Emma, thank you for sharing your feedback here! We’re delighted to hear that you find Power Diary easy to use and appreciate having all your clients and notes in one place. It’s great to know that features like automatic invoices and around the clock client booking are benefiting your practice. We understand that the initial setup can be time-consuming, but we’re glad you see the value in the personalized experience it offers. Your insights are invaluable to us as we strive to improve and streamline our processes. If you have any further suggestions or need assistance, please don't hesitate to reach out at support@powerdiary.com. Thanks again! - Irina. ### 29. Great Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Coreen B. | Equine Health and Wellness, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Zanda (formerly Power Diary)?** The Power Diary app is robust, easy to use and has all the features I need to run my business smoothly and efficiently. I don't run a traditional clinic, thus, I don't use all the available features, but as someone who has implemented similar systems in health clinics, this app has all the bells and whistles other clinical apps offer, at a reasonable cost. I trust that my client and personal information is secure. The support by the team is timely and resolves concerns or issues quickly. I've used Power Diary daily for over a year now, have looked at other apps and compared both features and cost, and I would not change! I have recommended this product to several colleagues. **What do you dislike about Zanda (formerly Power Diary)?** It took a bit of time for initial set up Credit card integration is a bit higher in cost than others, it would be nice to have more options **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Time management, financial management, use of integrations for business development **Official Response from Irina Shvetsova:** > Hi Coreen, thank you so much for your positive review! We're thrilled to hear that you find Power Diary robust, easy to use, and packed with all the features you need to run your business smoothly. We understand that not all features may be applicable to your specific needs, but we're glad to hear that you still find value in our app. We apologize for any inconvenience you experienced during the initial set up process. We're constantly working to improve the onboarding experience for our users. Regarding credit card integration costs, we appreciate your feedback and understand that having more options would be beneficial. We'll definitely take this into consideration as we continue to enhance our offerings. If you have any further questions or concerns, please don't hesitate to reach out. We're here to support you!- Irina ### 30. Power Diary is the Answer! **Rating:** 4.5/5.0 stars **Reviewed by:** Jenn J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Zanda (formerly Power Diary)?** All in one stop for your practice needs. Power Diary takes minutes to set up, has scheduling abilities, customizable to fit appointment durations, digital forms, cloud based program, client portal, payment intergration is simple, so easy to use, can acess Power Diary from multiple devicess, convient mobile setting, email, and SMS verified messaging, telehealth capabilities, attentive customer support, there is just so much to boast about. **What do you dislike about Zanda (formerly Power Diary)?** There should be a "time out setting" for the system. It should log out after so long of no activity for security reasons to protect private information. A great addition would be the avility for the patient to login to the portal and complete incomplete forms. SMS messiging is a monthly fee plus a per use fee after 35 messages. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** One system for all our needs. **Official Response from Irina Shvetsova:** > Hi Jenn, thank you so much for taking the time to share your detailed feedback about Power Diary. We're thrilled to hear that you're enjoying the comprehensive features and finding the system easy to use and beneficial for your practice needs. It's our goal to provide an all-in-one solution that simplifies practice management, and your positive experience with our scheduling, digital forms, Telehealth capabilities, and customer support is incredibly encouraging. Regarding your suggestions for improvement, we truly value your input. Please let me advise that the system is currently set to time out after 3 hours of inactivity. Feel free to reach out to support@powerdiary.com to suggest the other time periods which you think would be more suitable for the time-out. We have also made a note of your request to allow clients to complete the online forms via the client portal, please email to support@powerdiary.com if you wish us to let you know when this becomes available. Regarding the SMS messaging costs, we strive to balance affordability with the high quality of service, as well as comply with the current data security legislation which requires to use dedicated SMS numbers for contacting clients: https://support.powerdiary.com/article/460-dedicated-number-requirements. Thank you again for your wonderful review. We're here to support you, and if there's anything else we can do to enhance your experience, please don't hesitate to reach out. - Irina ### 31. Easy and effective to use **Rating:** 5.0/5.0 stars **Reviewed by:** Georgia H. | Remedial massage therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Zanda (formerly Power Diary)?** Being able to cross reference patient notes and work as a team **What do you dislike about Zanda (formerly Power Diary)?** Nothing that I can find that u dislike about power diary **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I'm not sure that there is any **Official Response from Irina Shvetsova:** > Hi Georgia, thank you for your review of Power Diary here! We're pleased to hear that you enjoy the ability to cross-reference patient notes and collaborate as a team using Power Diary. It's great to know that you haven't found anything to dislike about our platform. Your feedback is incredibly valuable to us. If you ever have any questions or need assistance, we're here to help. Thank you for choosing Power Diary! - Irina ### 32. PD provides great systems for client management, invoicing, communication & practice management **Rating:** 5.0/5.0 stars **Reviewed by:** Suzie K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Zanda (formerly Power Diary)?** *having all our systems efficiently managed in one place *having reminder text sent to clients for appointments *being able to run reports re: client stats, billing, retention, outstanding invoices * being able to send out customised bulk emails * being able to access it where ever we are **What do you dislike about Zanda (formerly Power Diary)?** We have not really had any downsides, we love it Early on there were some teething issues (on our part), but the Support crew were always very responsive & helpful **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Appointment reminders reduce cancellations Reports help us stay on top of outstanding invoices Flag system allows me to monitor how my therapists are staying on top of maintaining client records & progress notes Forms function allows us to complete service agreements & have them signed more easily, & not having to pay an additional fee for Docusign **Official Response from Irina Shvetsova:** > Hi Suzie, thank you for taking the time to share your valuable feedback on Power Diary! We're thrilled to hear how our platform is streamlining your operations and making life easier for your team. It's fantastic to know that features like centralized system management, appointment reminders, customizable bulk emails, and the ease of accessibility are enhancing your experience. We understand that initial hiccups can happen, and we're so grateful for your patience during the early stages. It's wonderful to hear that our Support team could assist you efficiently and that you've found their service helpful. Your positive experience is what we strive for with all our users. If there's anything more we can do to support your journey with Power Diary, please don't hesitate to let us know. We're here to help and continuously improve based on insightful feedback like yours. Thanks again for choosing Power Diary and for your wonderful support! - Irina ### 33. Very helpful and great software **Rating:** 5.0/5.0 stars **Reviewed by:** Filippos C. | Podiatrist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2024 **What do you like best about Zanda (formerly Power Diary)?** Great user experience and overall convenient **What do you dislike about Zanda (formerly Power Diary)?** It needs Omor on the payment reports to be more precise **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Scheduling, paper work, patient's notes **Official Response from Irina Shvetsova:** > Hi Filippos, thank you for your review! We're thrilled to hear that you find Power Diary provides a great user experience and overall convenience. We appreciate your feedback regarding the need for more precision in the payment reports and will make sure that our product team is aware of such needs. It's wonderful to know that Power Diary is effectively helping you with scheduling, paperwork, and patient notes and we're committed to continuing to support your practice. Warm regards, Irina ### 34. Great for sole traders with off site admin **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda C. | Clinical Psychologist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Zanda (formerly Power Diary)?** PowerDiary has been great for working with an offsite admin. My admin is able to seamlessly communicate with me using flags, to do lists and creating tasks. I love that PowerDiary is a one-stop shop making additional third-party apps unnecessary. This has allowed for a simple and streamlined system which as a busy soletrader is perfect. **What do you dislike about Zanda (formerly Power Diary)?** The built-in telehealth platform struggles to integrate with screen sharing to the same degree that Zoom does (eg it won't allow me to screen share from my connected iPad). And it sometimes struggles with my multi-screen telehealth setup. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** PowerDiary has allowed me to streamline my business by providing file management, diary management, communication with clients and billing and rebating all through the one system. It's been great. **Official Response from Irina Shvetsova:** > Hi Amanda, thank you so much for taking the time to share your detailed experience with Power Diary. We're thrilled to hear how Power Diary has streamlined your operations, making it easier to manage overall business processes effectively. It's always our goal to simplify the complexities of business management for busy professionals like yourself. Regarding the challenges you've encountered with our telehealth platform, we truly appreciate your honest feedback. Your input is invaluable in helping us improve. Please know that your feedback is being forwarded to our product team for consideration in our ongoing updates. We're committed to making Power Diary not just a convenient tool, but a robust and versatile one that caters to all your professional needs. We're here to support you every step of the way, so if there's anything more we can do to assist you, please don't hesitate to reach out. Thank again! - Irina ### 35. Brilliant !!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Zanda (formerly Power Diary)?** I love how easy and effortless Power Diary is to set up and use but love also how there is a team of experts ready to help if a problem occurs. I love feeling so organised and having everything in one place. It has not been a disappointment subscribing to Power Diary - It delivers exactly what I need for my small business. **What do you dislike about Zanda (formerly Power Diary)?** I actually dont have any downsides to Power Diary. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** I love having everything in one place - notes, profiles, communication. **Official Response from Irina Shvetsova:** > Hello, thank you so much for your wonderful review! We are thrilled to hear that you find Power Diary easy and effortless to set up and use. Our team works hard to ensure that the platform is user-friendly and intuitive, so it's incredibly rewarding to know that this is reflected in your experience. It's fantastic to hear that Power Diary helps you feel organized by keeping everything in one place. We understand how important it is for small businesses to have a reliable and comprehensive tool, and we're glad to hear that Power Diary delivers exactly what you need. Thank you again for your kind words and for choosing Power Diary for your business needs. If you ever have any questions or need further assistance, please don't hesitate to reach out. - Irina ### 36. Easy to use system for someone who is a complete technophobe **Rating:** 4.5/5.0 stars **Reviewed by:** Joanne G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Zanda (formerly Power Diary)?** I have found it releatievl easy to navigate around the system. I like the notes creator and letter creator aspects as these save a lot of time. THe support staff have been reallyy helpful and patient **What do you dislike about Zanda (formerly Power Diary)?** I wish it would automatically send an email to a patient when they book a follow up appointment **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Not aware **Official Response from Irina Shvetsova:** > Hi Joanne, thank you for taking the time to share your experience with Power Diary! We're delighted to hear that you find the system easy to navigate and that features like the notes and letter templates save you valuable time. Our support team strives to provide exceptional assistance, and we're thrilled to hear that they've been helpful and patient in addressing your needs. Regarding your suggestion about automatic follow-up appointment emails, please try adding an email template to Settings > Client Portal > Notifications, to ensure that every time a client books an appointment online, they receive this email. If you ever have any questions about how to make the most of our platform or if there's anything else we can assist you with, please don't hesitate to reach out at support@powerdiary.com We're here to support you every step of the way. -- Irina ### 37. An excellent product with reliable, prompt support **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Zanda (formerly Power Diary)?** Very easy to use and adapt to my clinic and easy for patients to sign up. Whenever we have a question, customer service answers very promptly. **What do you dislike about Zanda (formerly Power Diary)?** Sometimes when I change an entry, the system doesn't automatically make the change in the calendar **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Patients are able to go online and make and change their appointments. They also get reminders, which decrease no-shows **Official Response from Irina Shvetsova:** > Hi Richard, thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you find Power Diary easy to use and that it seamlessly adapts to your clinic's needs. It's fantastic to know that your patients also find the sign-up process hassle-free. We appreciate your mention of our customer service team. We're committed to providing prompt and helpful assistance whenever you have questions or need support. Regarding the issue you mentioned about entries not updating automatically in the calendar, we understand how this could be frustrating. Please do not hesitate to email to support@powerdiary.com any time you experience anything unexpected, and the team will we happy to assist. It's also great to hear that Power Diary is helping you with appointment management, allowing patients to conveniently schedule and modify appointments online. We understand the importance of reducing no-shows, and we're delighted that our reminders feature is making a positive impact on your clinic's operations. Thanks again! - Irina ### 38. PowerDiary allows us to concentrate on what we do best! **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsty C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Zanda (formerly Power Diary)?** We absolutely love PowerDiary. After initial PowerDiary training, all our counsellors have reported that the system is easy to understand and to work with. Implementation (even for non techies) has been and continues to be a piece of cake :) All our client information is automated and in one place - clients fill in their intake forms (admin and clinical) and weekly assessment forms, while they receive appointment reminders in return. Since moving over to PowerDiary our no-shows are down to near zero! We also love the integration with Xero - this has reduced our admin time, which means that we have more time to actually see clients. We use PowerDiary on a daily basis and if we have a question - customer support is always happy to help and any issues encountered are resolved in no-time. **What do you dislike about Zanda (formerly Power Diary)?** What is least helpful in PowerDiary? It is hard to come up with anything. Maybe that not all features are applicable for us. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Hardly any no-shows, less time spend on admin and bookkeeping. **Official Response from Irina Shvetsova:** > Hi Kirsty, thank you for sharing your positive experience with Power Diary! We're glad to hear that our system has helped reduce your no-shows and administrative workload. We understand that not all features may be applicable to every practice, but we're constantly working to improve and tailor our offerings to better meet your needs. Looking forward to a continued and fruitful association with you. - Irina ### 39. ProhealthUK **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Zanda (formerly Power Diary)?** Automatic invoice creation making account keeping easier **What do you dislike about Zanda (formerly Power Diary)?** Not being able to let staff edit clients payment method without seeing invoice **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Allows staff to have more control over booking appointments and spaces **Official Response from Irina Shvetsova:** > Hello, thank you so much for sharing your experience with Power Diary! We're thrilled to hear that the automatic invoice creation feature has made your account keeping easier—that's exactly what we aim for! It's great to know that Power Diary is helping your staff manage appointments and spaces more effectively. Regarding your concern about staff editing clients' payment methods without seeing invoices, we understand how important privacy and flexibility are. We will pass your feedback to your product team. If you have any other suggestions or need further assistance, please don't hesitate to reach out at support@powerdiary.com. We're here to help! - Irina ### 40. Power Diary in a single-practitioner practice **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffery H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Zanda (formerly Power Diary)?** I work one day per week in private practice and have been using Power Diary for the practice management application since starting 18 months ago. I looked at a few practice management offerings and eventually chose PD. The interface is intuitive and offers plenty of ways to customise the PD experience so that it works best for you. I was immensely impressed with the level of support I received as a single-user license holder. I'd recommend PD to anyone looking for a simple yet powerful practice management application with great support and competitive prices. **What do you dislike about Zanda (formerly Power Diary)?** My one negative is the lack of integration with Outlook for email and calendaring, but the impact has been minimal so far. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Everything needed to manage the practice in a competitively-priced, cloud-based offering. **Official Response from Irina Shvetsova:** > Thank you for your positive review of Power Diary! We're thrilled to hear that you find our interface intuitive and customizable to suit your needs. We take pride in providing excellent support to all our users, regardless of the subscription type. Regarding your concern about the lack of integration with Outlook for email and calendaring, we understand how important this feature can be. We have recently released an easy way of integrating Outlook SMTP for sending emails from Power Diary, and are finishing development of a new feature for syncing Power Diary accounts with Outlook calendars. Please take a look at this article with instructions for switching to Outlook email server in Power Diary: https://support.powerdiary.com/article/108-using-a-custom-mail-server#3 We're also glad to hear that Power Diary has been able to meet your practice management needs in a competitively-priced, cloud-based offering. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. We're here to help! - Irina ### 41. Reasonably easy to use, reasonably straightforward **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2023 **What do you like best about Zanda (formerly Power Diary)?** Pretty comprehensive program, does most of what I want, has support staff who transferred my data over from my old program **What do you dislike about Zanda (formerly Power Diary)?** Difficulties with the definition of what constitutes a 'new client' compared with 'existing client' - becasue of these definition difficulties Im finding it difficult to automate some of the proceedures I want automated. It often takes 24 hours for support staff to get back and dissapointingly sometimes when they do, it seems that they havent read the question fully. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Comprehensive way of managing my clients and their appointments. I know that powerdiary is likely to be able to solve most of my client needs (assuming I can find my way to do it). **Official Response from Irina Shvetsova:** > Hi Rachel, thank you for your review, we appreciate your feedback. We are sorry to hear that you do not find the support we provide to your satisfaction, and will do our best to improve in any way we can. Please let us advise that we strive to reply to emails within 24 hours after we receive them, and there is live chat available for support in real time, around the clock. We also provide free phone and video support sessions, should you wish to discuss any questions you have with one of the support team members. We are also happy to clarify that with the current Power Diary functionality, a 'new client' means a client who does not have a client profile created for them in your account yet, and such clients are able to register themselves via your client portal, as well as be added to your account by account uers at any time. An 'existing client' is a client who have a client profile in your POwer Diary account, even if they have not had their first session with you yet. We hope that this information helps, and we will be happy to assist you with learning more about Power Diary and help you customise your account to suit your business needs. Please reach out to support team via support@powerdiary.com or visit https://www.powerdiary.com/au/book-a-call/ to book a support session at the time that suits you. Irina, Power Diary team ### 42. Automations are here **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Zanda (formerly Power Diary)?** The automations are really helpful and have helped me to save time and have helped to keep clients abreast with their appointments. Additinally, I aprreciate that templates have been provided for a range of communications, these have been a life saver - again saving time and ensuring the right information is communicated to clients at the right time. Power Diary is available 24/7, no matter the time zone. **What do you dislike about Zanda (formerly Power Diary)?** My only bug bear with power diary is that there is not yet a mobile app. Also, an ability to calculate the final scores linked to any assessment data captured would be helpful. At present, clients complete an assessment such as the CORE screening, but then, the practitioner has to manually add the score up. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Capturing client data in a safe and secure manner. **Official Response from Irina Shvetsova:** > Hello, thank you so much for sharing your feedback with us! We're thrilled to hear that Power Diary's automations and templates have been instrumental in streamlining your processes and keeping your clients well-informed about their appointments. We understand the value of time-saving features and are delighted that they've made a positive impact on your experience. Regarding your suggestions, we have passed them to the product team who are actively listening to our users feedback. Thank you again for your valuable feedback, and please don't hesitate to reach out at support@powerdiary.com if you have any further suggestions or questions. We're here to support you every step of the way! - Irina ### 43. Perfect for my needs **Rating:** 5.0/5.0 stars **Reviewed by:** Beth C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Zanda (formerly Power Diary)?** I'm a small therapy business in the UK, I was looking for an online booking system which would incorperate all my needs in one place, rather than different systems and softwares. I love that you can set up to 3 reminders (email or text) all notes are easily accessible, plenty of templates you can adjust for your own needs. integration of existing client database was seamless. I use PD daily and will be adding my canine business to PD too. I dont need customer services very often but when i have they're quick to respond and sort any problems. **What do you dislike about Zanda (formerly Power Diary)?** If the system goes down, which for me isnt very often it would be useful for a pop up message to appear on PD rather than having to check facebook. its not always convienient (or professional) to check Facebook in order to see what the problem is. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** n/a **Official Response from Irina Shvetsova:** > Hi Beth, thank you for sharing your positive experience with Power Diary! We're glad to hear that our system has been able to meet all your needs and that you've found the integration of your existing client database seamless. We understand your feedback about the system downtime notifications, and we'll take that into account for future enhancements. We're excited to continue supporting your therapy business and your upcoming canine business! Thanks again! - Irina ### 44. Excellent for running my own business **Rating:** 4.5/5.0 stars **Reviewed by:** Emma R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Zanda (formerly Power Diary)?** I like that it is intuitive, streamlined, and easy to understand. I like that support is available online on the website and via the FB group. **What do you dislike about Zanda (formerly Power Diary)?** Some of the options are clunky and when you ask for changes, it can take a long time to action. More specifically when clients transfer across from one business to another it automatically also includes paperwork that doesnt belong to me and that has been very frustrating to have to manually go through. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** All of my client files in one secure place. Payment systems and integrated medicare all in one place. Automatic reminders. Saves time and double handling. **Official Response from Irina Shvetsova:** > Hi Emma, thank you for sharing your thoughts on Power Diary. We're thrilled to hear that you find our platform intuitive, streamlined, and easy to understand. Knowing that our online support and the Facebook group have been helpful to you is incredibly rewarding for us, as we strive to offer accessible and effective assistance to all our users. We understand your concerns regarding some options being clunky and the delay in implementing changes. We deeply apologize for any inconvenience this has caused, especially in relation to the issue with client paperwork when transferring between businesses. Your feedback is vital for us to identify and rectify these issues. We're committed to making continual improvements and ensuring a smoother, more efficient experience for our users. It's great to hear that Power Diary is effectively solving key challenges for you, such as securely managing client files, integrating payment systems and Medicare, and automating reminders. We're pleased that these features are saving you time and reducing double handling, as our goal is to streamline these processes for professionals like you. We're here to support you, and we take your feedback seriously. If there's anything specific you'd like us to address or if you need further assistance, please do not hesitate to reach out. We're dedicated to ensuring that Power Diary meets your needs and exceeds your expectations. Thank you once again for choosing Power Diary and for your constructive feedback. - Irina ### 45. Better than other booking systems **Rating:** 5.0/5.0 stars **Reviewed by:** Vienna M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Zanda (formerly Power Diary)?** Needed a booking system for my healthcare business. It had to be simple but have some ability for more complex processes, especially patient notes, tags, location changes, flexibility with communication, automations. Most importantly, had to be easy to learn and use! I am horrible with software or programs and this was quick and easy to learn! They also take on feedback to improve their services for me and do it in a concise and timely manner. I am so happy **What do you dislike about Zanda (formerly Power Diary)?** Can be expensive, especially sending SMS messages **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Bookings, records of payments, patient notes, customise your own forms and send them automatically to patients. Update treatment plans, send out automatic reminders either via SMS or email based on my own preference. Healthcare oriented **Official Response from Irina Shvetsova:** > Hi Vienna, thank you for sharing your positive experience with Power Diary! We understand that cost can be a concern, and we're always looking for ways to provide value to our customers. We appreciate your feedback and will continue to work on making our services more affordable. - Irina ### 46. User friendly business and health management software **Rating:** 4.5/5.0 stars **Reviewed by:** Belinda B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Zanda (formerly Power Diary)?** Straight forward to use Plenty of features to make my time more effective and efficient Able to integrate with other programs easily Simple, easy to read layout with the ability to colour code to make my life simpler! Fast customer service response to my questions and easy to understand guidance on any issues I've had. **What do you dislike about Zanda (formerly Power Diary)?** Always having to remember to press save between pages of a client! Luckily it does prompt you. Now having to pay for the more advanced version of telehealth feature. Telehealth ability does need further improvements to meet the functionality of other telehealth providers **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Electronic notes for clients. Integrated billing system. Easy to use and see calendar system. Waiting list. No more written info on post it notes! **Official Response from Irina Shvetsova:** > Hi Belinda, we're incredibly grateful for your detailed review of Power Diary. It's fantastic to hear that you find our software straightforward to use, with features that enhance your efficiency and effectiveness. Our goal is to simplify your administrative tasks, so it's wonderful to know that the easy integration with other programs, simple layout, and color-coding options are making your life simpler. Your positive remarks about our customer service are also much appreciated. We're committed to providing fast and clear guidance to ensure a smooth experience for all our users. Regarding your concerns, we understand the importance of a user-friendly interface, and we appreciate your feedback about the need to remember to press 'save' between client pages. We're always looking for ways to improve the user experience, and your input is valuable in this process. Additionally, we acknowledge your comments regarding the advanced version of our Telehealth feature and its pricing. We strive to offer competitive and functional solutions, and we'll take your feedback into account as we continue to enhance our Telehealth capabilities. We appreciate your support and look forward to serving you better in the future. - Irina ### 47. Very easy to use with lot's of options to customise to your business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Zanda (formerly Power Diary)?** I love the amount of options there are to customise the diary to your business; multiple forms /appointment reminders /ability to create session packs for different clients /customisable lists / ability to set up memberships for clients...the list goes on! I really like the diary layout too which again, is customisable to your own preferences. It is very simple to use but very effective, in particular with tracking cancelled sessions and sending reminders automatically. I was impressed with the simplicity of moving my data from my previous provider to Powerdiay, I was very apprehensive about this but it proved to be very easy and efficient. **What do you dislike about Zanda (formerly Power Diary)?** Honestly, there is nothing I can think of that I don't like! **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** It has streamlined my business, I now have everything I need in one place rather than multiple platforms to support various parts of the business. **Official Response from Irina Shvetsova:** > Hi there, we're so pleased to hear that Power Diary has met your business needs and made data migration a seamless process. Thank you for sharing your positive experience and for choosing Power Diary to streamline your business operations. - Irina ### 48. Easy orientation, great customer support, great for mental health practices. **Rating:** 5.0/5.0 stars **Reviewed by:** Penny B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Zanda (formerly Power Diary)?** I love that it's taylored to mental health practitioners, a lot of the other platforms are orientated towards medical services in general which makes putting in templates difficult. Australian based servers give me the assurance that I'm not breaching my clients privacy unknowingly. Easy to navigate for practitioners and clients. Connections to xero, stripe, gmail calender. **What do you dislike about Zanda (formerly Power Diary)?** There would be a few tweaks I would make. Automatic reciepts being sent to clients upon payment would take out a step that is often forgotten in practice. Having a list of apointments so one can easily find files that are associated with case notes. Help section and search bars are a bit clunky and would benefit from being streamlined. The ability to search easily for everything to do with invoice set up for example would be amazing rather than having to remember the pathway. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Australian based servers that ensure privacy standards that are congruent with Australia. Straightforward and easy to use, especially once everything is set up properly. Fairly intuitive although a little clunky, alerts need to stay on the screen for longer, they're not always seen in time. Multiple users in located in the same practice. ### 49. Fastastic Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca U. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Zanda (formerly Power Diary)?** Intuitive and great features. I've been using it for about 6 years now- both as sole practictioner and in a group practice. I use it every day. Setting up on my own I got lots of great customer support - they were always really responsive, patient and helpful. It integrates well with xero, which is helpful. Clients book appointments online, I use it for notes and when I have had to copy client files its been relatively easy. I use template appointment reminders, reports,emailed invoices a lot and they are a great time saver. **What do you dislike about Zanda (formerly Power Diary)?** Actually can't think of anything. Its great! **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** An 'all in one' platform- a calendar, place to document and keep client information, get client intake forms done online, write reports, track payments and telehealth ### 50. Easy & helpful EHR **Rating:** 5.0/5.0 stars **Reviewed by:** Frances W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Zanda (formerly Power Diary)?** One major component you’ll need in private practice is a HIPAA compliant EHR that is easy to use. I love using PowerDiary because I’ve been able to automate a lot of simple tasks. For example, when someone schedules their very first appointment, they automatically get an email w/links to complete the intake forms specific to them. Automating as much as you can saves so much time & just makes me happy thinking about it. Also, anytime i’ve had questions or trouble they are quick to respond to my emails. Thank you for being so awesome! **What do you dislike about Zanda (formerly Power Diary)?** I can't think of anything that I dislike about PowerDiary. **What problems is Zanda (formerly Power Diary) solving and how is that benefiting you?** Client scheduling - they can do it themselves & an automated reminder is sent. **Official Response from Irina Shvetsova:** > Hi Frances, we're thrilled to hear that Power Diary has been so helpful for you in automating tasks and providing quick support! Thank you for your kind words and for choosing us as your EHR solution. - Irina ## Zanda (formerly Power Diary) Discussions - [When are you going to get a proper app that works better on mobile devices](https://www.g2.com/discussions/when-are-you-going-to-get-a-proper-app-that-works-better-on-mobile-devices) - 1 comment, 1 upvote - [Can I send text reminders to more than one person (parent and teen)?](https://www.g2.com/discussions/can-i-send-text-reminders-to-more-than-one-person-parent-and-teen) - 1 comment, 1 upvote - [How do others like the invoicing process that's used when a session package is used. Is there a use for all those new invoices?](https://www.g2.com/discussions/how-do-others-like-the-invoicing-process-that-s-used-when-a-session-package-is-used-is-there-a-use-for-all-those-new-invoices) - 1 comment, 1 upvote - [Are you looking at introducing more membership integration?](https://www.g2.com/discussions/are-you-looking-at-introducing-more-membership-integration) - 2 comments, 1 upvote - [What is the best way to integrate other apps in the software?](https://www.g2.com/discussions/what-is-the-best-way-to-integrate-other-apps-in-the-software-927d25c2-ba95-49d5-bfe2-d8c1dbf15b5e) - 1 comment, 1 upvote - [View Zanda (formerly Power Diary) pricing details and edition comparison](https://www.g2.com/products/zanda-formerly-power-diary/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-27+00%3A39%3A24+-0500&secure%5Bsession_id%5D=6bfef270-19b6-43a5-8b63-94239640e43d&secure%5Btoken%5D=7db45cce57bec61533baf808cb5afeb4cffa0da2cd90f8b22f44e1a6d8c68889&format=llm_user) ## Zanda (formerly Power Diary) Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [iCal](https://www.g2.com/products/ical/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Xero Practice Manager](https://www.g2.com/products/xero-practice-manager/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Zanda (formerly Power Diary) Features **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Business Management** - Merchant Services - Appointment Scheduling - Employee Management **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Marketing** - Client Communications - Loyalty Management - CRM **Practice Management** - Patient Records - Photo Management - Patient Portal - Insurance Billing **Platform Tools** - Reporting and Analytics - Healthtech Integrations ## Top Zanda (formerly Power Diary) Alternatives - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) - 4.1/5.0 (126 reviews) - [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) - 4.8/5.0 (305 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (895 reviews)