Zanda (formerly Power Diary) Reviews & Product Details

What I appreciate most about Zanda is its intuitive navigation. Being able to access invoices directly from the calendar to process payments is especially convenient, as it eliminates the need to open invoices in a separate window, like with other systems. I also value the option to be remembered at login, since I use Zanda several times a day, and not having to repeatedly log in streamlines my workflow.

I find it very straightforward to make necessary changes in the back end, such as updating templates, without having to seek approval from Zanda. This flexibility really allows me to tailor the system to my needs. Additionally, the in-app knowledge base and help function are very useful for resolving common issues on my own. When I do require assistance, the support team is always accessible and helpful.

The ease of implementation and integration with other systems also made getting started very straightforward. Review collected by and hosted on G2.com.

The only thing I dislike about Zanda is that receipting isn’t automated when a payment is completed, it requires a separate manual step. Review collected by and hosted on G2.com.

I like that everything is organized and on one side with Zanda (formerly Power Diary), so I don't have to worry about appointment makings with clients. It saves me a huge amount of time because my clients can create their own appointments using a link on my website. I also appreciate being able to keep all my notes in the client files. Review collected by and hosted on G2.com.

It's definitely the waiting list. If people put themselves onto the waiting list, they shouldn't be allowed to make appointments yet until I allow them to do so. This should be improved. Review collected by and hosted on G2.com.

Switching to Zanda has been one of the best business decisions I’ve made. Their service was exceptional from start to finish — professional, responsive, and genuinely supportive. They made the transition from my previous practice management software remarkably smooth, even with the large amount of data that needed to be transferred. The process was seamless, and within a month I was operating as if I’d always used Zanda. The Zanda Academy was also an invaluable resource for getting up to speed quickly. I couldn’t recommend them more highly — they’ve made managing my practice simpler, faster, and more enjoyable. Review collected by and hosted on G2.com.

It's hard to find anything to dislike to be honest. Review collected by and hosted on G2.com.

I love how easy it is to customise forms and communication templates within Zanda. The setup process is straightforward and they are always improving their features with a clear roadmap. Every time I have had an issue that I couldn't figure out with their knowledge base, the customer service team have been responsive, friendly and helpful. Review collected by and hosted on G2.com.

The lack of automations at the moment is a downfall (such as for payments and rebates), but they are always updating things.

When they introduced their pre-built screening tools, this was a big plus BUT a giant downfall of this is having to score these tools manually. Review collected by and hosted on G2.com.

Zanda is purpose-built for allied health, it’s intuitive, reliable, and streamlines the entire client journey. I love how it integrates bookings, notes, invoicing, and communication in one secure system. Once set up properly, it reduces admin time and ensures practitioners’ workflows are efficient, professional, and compliant. Review collected by and hosted on G2.com.

Honestly, there’s a lot Zanda can do, which some new users might think feels like a lot at first. The great thing is, once it’s set up, these features make daily practice management incredibly smooth, saving hours of admin every week and giving practitioners peace of mind. Review collected by and hosted on G2.com.

I've been using Zanda for some time now, and it's an incredibly logical and user-friendly system. One of the standout features for me is how seamlessly it integrates with Medicare, being able to lodge rebate claims directly through the system is a huge time-saver.

The support team at Zanda is excellent – responsive, knowledgeable, and always willing to help. I also really appreciate how the Zanda team is constantly improving the platform, keeping up with technological changes, and offering genuinely useful webinars to help users get the most out of the system.

Zanda has become an essential part of my workflow and I wouldn’t use anything else. Review collected by and hosted on G2.com.

While there are a few minor irritants (like not being able to switch off Americanised spelling in communication templates), these are small issues in an otherwise fantastic product. Review collected by and hosted on G2.com.

Great practice management software: it streamlines my online booking process, automates the intake form process, provides a great note-taking experience (via their private and secure BuzzyAI tool) and their support team has provided consistently helpful responses. Review collected by and hosted on G2.com.

The UI is good and has been improved—with a background in graphic and web design I can see scope to further improve it. Review collected by and hosted on G2.com.

I find Zanda incredibly useful as a practice management software because it consolidates all our essential functions like client files, schedules, and payments into one place, making administration much more organized. From the clients' perspective, the organized administration is equally beneficial. I appreciate the convenience of sending clients forms, email templates, receipts after sending payments, and appointment schedules through Zanda. This integration eliminates the need for other software like Xero or separate calendar apps, and lets us manage everything via Zanda instead of using Gmail for communication. Sending client forms through Zanda has been extremely handy, allowing us to cancel our Adobe Pro subscription. The email templates feature is valuable as it organizes all client communications under Communication Activity, making it easier than searching through Gmail. The ability to send receipts through Zanda/Stripe is crucial for our telehealth clinic, enabling us to send payment confirmations effortlessly. The dynamic 'upcoming appointments' field within email templates is a standout feature, as it simplifies the process for clients who frequently request appointment lists, saving time for our admin team. Switching from CorePlus to Zanda was the best decision we've made because Zanda is simpler, more user-friendly, and functional—far superior to our previous software. The setup wizard was efficient and intuitive, ensuring we didn't overlook anything crucial during the initial setup. Review collected by and hosted on G2.com.

I have a few things to mention about Zanda that I'd love improved. First, the option to make the sender name and sender email the same for all email templates is missing. When adding services into Zanda, it would be great if it was linked to the Medicare / DVA / WorkCover database, similar to how Halaxy does, so that we can search for fees and add them into the system without manually searching the codes elsewhere. Lastly, while there is an 'invoices' sub-section in the billing section on a client's profile, it would be incredibly useful if there was a 'claims' section too. This way, we wouldn't need to open every single invoice to check which ones have rebates received for, allowing us to see these at a glance similar to how the invoices section appears. Review collected by and hosted on G2.com.

The customer service is fantastic - timely, polite, and quickly helpful. Real human is easy to get if AI chat can't help you. The data migration team makes it easy to get your old records over to Zanda.

The features are SO robust. I am at the starter plan, and I have more than everything I need for under half the price of my last EHR (which did NOT have everything I need). Zanda is not quite as simple to use as my last one (which was literally named after its simplicity), but that's because there is so much more to use. I love all the features that are available to me on the "starter" plan, which were not available on the lowest plan of my last EHR, which had fewer features for more than twice the price.

I love the ability to add different tags to a client's file.

I love all the colors that I can use to make my calendar easy to read.

I really do love almost everything about it. Review collected by and hosted on G2.com.

I only have two real "dislikes" (see below). But I think there are a few small tweaks they could make that would make a big difference in performance.

1) Some of the things on the calendar/dashboard/homepage display could be optional, and if users could drop them from that main page display, the overall look would be simplified.

2) Be prepared to spend time setting up client paperwork in the "forms" feature. This is not easy/intuitive, and the formatting options could be a lot better.

3) Be prepared to spend time learning how to use it. This isn't a dislike at all, because it does reflect the fact that there are so many features.

4) Now that I'm actually using Zanda as opposed to setting it up (learning all the features, setting up the forms), probably one real "dislike" I have is that you can send clients emails from within Zanda, but any reply they make will come to your external email. So you have to find a way to copy the client's reply into their file, and that is certainly not a quick process (I have to print the email to PDF, and then drop it as a "File" into their record... when all along the outgoing email is sitting in the "correspondence" section of their file).

5) The other "dislike" I have is that when the Zanda calendar imports into my OUtlook calendar (which is very helpful), the client names are not deidentified (not helpful). Review collected by and hosted on G2.com.

It is pretty intuitive and user-friendly and there is ample support if issues arise. I use it mainly as a tele-health platform and to be able to bill my self-pay services. Even though I'm not using every bell and whistle that it offers it is still cost-effective for me and meeting my business where it's at, as I'm a one-woman show! Review collected by and hosted on G2.com.

It took me some extra effort to navigate the process of billing utilizing Stripe, to get it all set up but that would have been true with any platform. Review collected by and hosted on G2.com.