Play.ht Reviews & Product Details

I find the product itself to be good, and it has the potential to be a top-tier tool in its category. Review collected by and hosted on G2.com.

Unfortunately, the excellence of the product is completely overshadowed by the shockingly poor customer support. I recently renewed my subscription and have the documentation to prove it. However, I have since received a fourth notification of an attempt to withdraw funds from my account.

I have tried to resolve this issue multiple times, sending four or five emails and creating two support tickets. I have received absolutely no response from the Play.ht team, not even an acknowledgment of my issue. This complete lack of communication is unprofessional and unacceptable.

It's frustrating to be a paying customer and feel completely ignored. While I want to praise the product, the experience with their support team has been incredibly disappointing and has caused me unnecessary stress and concern about being wrongfully charged again. Is this the standard of service that Play.ht provides to its customers? Review collected by and hosted on G2.com.

Nothing stands out so far - the experience has been frustrating and underwhelming. Review collected by and hosted on G2.com.

This is by far the worst support experience I’ve ever had with a SaaS product. I’ve been locked out of my account due to a technical issue for weeks, and despite multiple support tickets, no one ever responds. Meanwhile, they keep charging me monthly, and I can’t even cancel the subscription because I can’t access my account. Every time I’ve used the platform, there’s been some kind of issue. There are so many better tools out there that actually support their users. I strongly recommend looking elsewhere. Review collected by and hosted on G2.com.

They were having a unique AI sound, but then they stopped everything and ran away. Review collected by and hosted on G2.com.

I dislike that Play.ht is not functioning anymore, and the text-to-speech feature is unavailable. I am frustrated that Play.ht has been acquired by Meta and is now used internally, rendering lifetime access purchasers unable to utilize it. I feel that no compensation has been offered to those who bought lifetime deals, which is disappointing. Initially, the setup and service were good, but as the product gained popularity, it stopped working effectively, leading me to switch to using ElevenLabs. Review collected by and hosted on G2.com.

The results with some of the voices were really good and the process was easy and convenient. Review collected by and hosted on G2.com.

We decided to use this service for voicing our training videos. During the free trial phase, we were completely satisfied with the results, so we purchased an annual subscription for an employee to use the service for work purposes. However, we encountered a serious issue.

The subscription was purchased through a Google account, and we are unable to use it. To transfer this account to our employee, we need to set a password, but the links sent to the email for password recovery or setup either don’t work or redirect to the login page without allowing us to take any action.

We have repeatedly contacted customer support, requesting assistance to set up a password, transfer the subscription to another account, or at least refund our money since we cannot use the subscription. However, we have received no response from the support team.

As a result, our company has spent money on a subscription that is unusable, and now we have to look for alternative solutions. We are extremely disappointed with this level of service. Review collected by and hosted on G2.com.

Loved the wordpress plugin when it worked Review collected by and hosted on G2.com.

Non existent technical and licence support, wordpress plugin stopped working, no response for over a month. Review collected by and hosted on G2.com.

Frankly, not much. If your budget allows for epic frustration, maybe the voice quality is okay—but that’s about it. Review collected by and hosted on G2.com.

Here’s the honest breakdown: after paying for what seemed like a legitimate service, I was blindsided by unauthorized charges and features disappearing without warning. Support ghosted me, even for basic login issues. The tool itself was glitchy at best and useless at worst. When the billing and feature changes hit mid-project, I felt flat‑out scammed. Review collected by and hosted on G2.com.

The support received by Play.ht was second to none. Joel was amazing. He supported me throughout my session, responded very quickly to my questions and requests, and found solutions whenever I was stuck, which was often, having never used this app before. I truly appreciate his patience and dedication to helping me navigate the platform and achieve my goals. Thanks to Joel, I was able to overcome the learning curve and produce a high-quality audio recording that exceeded my expectations. Review collected by and hosted on G2.com.

The available selection of Australian accents within the app proved to be inadequate. The limited choices were further compounded by the fact that many of the voices exhibited noticeable British or American influences, leaving even fewer suitable options. This discrepancy between the advertised "Australian" accents and their actual representation posed a significant challenge in finding voices that accurately reflected the distinctive characteristics of the Australian accent.

The process of selecting appropriate voices became unnecessarily time-consuming, requiring extensive auditioning to identify those that genuinely captured the unique qualities of Australian pronunciation and intonation. This experience highlighted a clear need for a more comprehensive and authentic range of Australian voices within the app's offerings. Review collected by and hosted on G2.com.

Quick and easy to use with great quality. Large variety of voices, accents and intonation. Overall, perfect tool to quickly turn text into speech. Review collected by and hosted on G2.com.

When creating lengths of text, I used to cut it up in pieces and generate them one-by-one. The file structure of Play.ht can be improved to store the various pieces of text that belong together for one purpose. This is currently not that easy to do. Review collected by and hosted on G2.com.

Super easy to use, super fun, and great customer service. Review collected by and hosted on G2.com.

A little expensive for the type of content I am making. Review collected by and hosted on G2.com.

The platform is easy to use and allows someone to take written content straight out of a .doc file and within minutes have an audio file. Review collected by and hosted on G2.com.

There have been some server side errors in the last month but they usually fix these in under 20 minutes Review collected by and hosted on G2.com.