Phonic Features

Invite customers to respond via SMS, email, or social media

Create a unique survey link to invite respondents

Capture video feedback via vendor app

Invite respondents via in-app or on-site widget

Solicit responses from pre-approved database provided by vendor

Collect and archive video responses in a private media library

Tools for tagging, filtering, and searching video responses

Publish or share videos privately within the organization or publicly online

Features for ensuring privacy compliance

Video responses are transcribed by a human

Video responses are transcribed by a computer

Actionable data generated from user responses

Provides analytics tools that reveal important business metrics and track progress.

Connects to external systems and applications as needed to complete team workflows.

Is consistently available (uptime) and allows users to complete tasks reliably.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Provides pre-recorded and/or live interviewing technology.

Provides robust sharing options for communication with both internal and external stakeholders.

Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

Is accessible from a mobile device and by users on the go.

Contains in-application messaging abilities.

Provides task prioritization and management abilities.

Has a centralized dashboard for users to interact with.

Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor

Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings

Offers pre-built templates for creating surveys with different audiences or use cases

Provides tools for distributing surveys through email, SMS, social media, etc.

Helps create more intelligent surveys based on respondent's actions and answers

Allows users to customize survey colors, logos, and URLs to match company branding

Ability to embed videos, photos, or other rich media

Allows for creation of surveys in different languages and advanced survey translation

Provides tools to visualize and analyze data

Allows integration with third -party reporting and business intelligence applications

Allows users to export reports from the product into an .xsl, .csv, or .pdf file

Allows administrators to set permissions on viewing, filtering, or sharing survey results

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives