--- title: PhaseWare Reviews meta\_title: 'PhaseWare Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how PhaseWare works for a business like yours. aggregate\_rating: rating\_value: 3.2 review\_count: 6 scale: '5' date\_modified: '2025-10-30' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management ---

# PhaseWare Reviews & Product Details

The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do.

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Seller
[Phaseware](https://www.g2.com/sellers/phaseware)
Discussions
[PhaseWare Community](https://www.g2.com/products/phaseware/discuss)
Languages Supported

English

Overview by
Hoyt Mann

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## User Insights

Average based on 6 real user reviews.

[Log in to unlock pricing and user insights](/login)

 ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion")
UA

Verified User in Apparel & Fashion

Enterprise (\> 1000 emp.)

10/30/2017

"Tracker: Very, Very Basic"

1.5/5

What do you like best about PhaseWare?

It's easy to use, so anyone can learn quickly. Everyone has their own login. Review collected by and hosted on G2.com.

What do you dislike about PhaseWare?

There are so many bugs and the design is awful. Sometimes it won't email you that you've been added to a project, so you'll have no idea unless you physically go looking. There are no options to color code, label, make a hierarchy, etc. Review collected by and hosted on G2.com.

Recommendations to others considering PhaseWare:

Look for something else. Review collected by and hosted on G2.com.

What problems is PhaseWare solving and how is that benefiting you?

It's clear who's working on what, and we can ask questions or make notes via Tracker. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

##### Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.

[
View More Pricing Information
](https://www.g2.com/products/phaseware/pricing)

##### Categories on G2

[Help Desk](https://www.g2.com/categories/help-desk)[Incident Management](https://www.g2.com/categories/incident-management)

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