---
title: PhaseWare Reviews
meta_title: 'PhaseWare Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how PhaseWare works for a business like yours.
aggregate_rating:
  rating_value: 3.2
  review_count: 6
  scale: '5'
date_modified: '2025-10-30'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# PhaseWare Reviews
**Vendor:** Phaseware  
**Category:** [Incident Management Software](https://www.g2.com/categories/incident-management)  
**Average Rating:** 3.2/5.0  
**Total Reviews:** 6
## About PhaseWare
The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do.




## PhaseWare Reviews
  ### 1. Tracker: Very, Very Basic

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.)

**Reviewed Date:** October 30, 2017

**What do you like best about PhaseWare?**

It's easy to use, so anyone can learn quickly. Everyone has their own login.

**What do you dislike about PhaseWare?**

There are so many bugs and the design is awful. Sometimes it won't email you that you've been added to a project, so you'll have no idea unless you physically go looking. There are no options to color code, label, make a hierarchy, etc. 

**Recommendations to others considering PhaseWare:**

Look for something else. 

**What problems is PhaseWare solving and how is that benefiting you?**

It's clear who's working on what, and we can ask questions or make notes via Tracker. 



- [View PhaseWare pricing details and edition comparison](https://www.g2.com/products/phaseware/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-10+23%3A19%3A21+-0500&secure%5Bsession_id%5D=e9df47bf-adee-4f00-b39e-691420e2ea19&secure%5Btoken%5D=4eb7489d11778f6a558cda01c390f67a2bfc94636a940b6a4d7208d37e68822f&format=llm_user)

## PhaseWare Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring
- Mobile Alerts
- Email Alerts
- Real-Time Monitoring
- Real-Time Notifications

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Additional Functionality**
- Alerts/Notifications
- Forms Management
- Safety Incident Management
- Compliance Management
- OSHA Compliance
- Task Management
- Single Sign On
- AI Copilot
- Disaster Recovery
- Document Management
- API
- Multi-Channel Communication
- Customizable Templates
- Real-Time Reporting
- Corrective and Preventive Actions (CAPA)
- Activity Dashboard
- Issue Management
- Communications Management
- Audit Trail
- IT Incident Management
- Audit Management
- Event Logs
- Risk Analysis
- Workflow Management
- Risk Assessment
- Incident Reporting
- Self Service Portal
- Customizable Reports
- Ticket Management
- Service Level Agreement (SLA) Management
- Reminders
- On Call Scheduling
- Investigation Management
- Maintenance Scheduling
- Status Tracking

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top PhaseWare Alternatives
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