--- title: PhaseWare Reviews meta\_title: 'PhaseWare Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how PhaseWare works for a business like yours. aggregate\_rating: rating\_value: 3.2 review\_count: 6 scale: '5' date\_modified: '2025-10-30' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PhaseWare Reviews & Product Details The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do. * * * Seller [Phaseware](https://www.g2.com/sellers/phaseware) Discussions [PhaseWare Community](https://www.g2.com/products/phaseware/discuss) Languages Supported English Overview by Hoyt Mann Show More ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/phaseware/competitors/alternatives) ## User Insights Average based on 6 real user reviews. [Log in to unlock pricing and user insights](/login) RH Ryane H. CSR3 Enterprise (\> 1000 emp.) 12/18/2020 "My team uses this software daily and is ever evolving and changing to meet our needs." 5/5 What do you like best about PhaseWare? This program is very user friendly. We upgraded from the desk top version and the transition was pretty seamless. The web based version is amazing in that it refreshes and updates every few minutes. This way we don't have to remember to constantly refresh for new tickets that are submitted. Review collected by and hosted on G2.com. What do you dislike about PhaseWare? As the program goes through updates it tends to throw a little wrench in our day to day. It's nothing monumental, but their support staff could be available a little more in my opinion. I am having a small problem so there is a little downside with my outlook plug in, but that may be resolved with updating my firewall settings. Review collected by and hosted on G2.com. What problems is PhaseWare solving and how is that benefiting you? We track our incoming tickets and all communications with Phaseware. We have been using this program for at least 5 years. Our team stays better organized with the use of Phaseware and I like that I can see all issues submitted no matter who is working them. And since it is web based I can access it on other devices if need be. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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