--- title: PhaseWare Reviews meta\_title: 'PhaseWare Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how PhaseWare works for a business like yours. aggregate\_rating: rating\_value: 3.2 review\_count: 6 scale: '5' date\_modified: '2025-10-30' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PhaseWare Reviews & Product Details The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do. * * * Seller [Phaseware](https://www.g2.com/sellers/phaseware) Discussions [PhaseWare Community](https://www.g2.com/products/phaseware/discuss) Languages Supported English Overview by Hoyt Mann Show More ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/phaseware/competitors/alternatives) ## User Insights Average based on 6 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/5/2022 "Better Alternatives" 1/5 What do you like best about PhaseWare? Phaseware had a decent level of customization available in regards to categorization, tickets flows, escalations. It was fairly simple to use once properly configured. Review collected by and hosted on G2.com. What do you dislike about PhaseWare? Setup was pretty clunky and wasn't quick to make changes and adapt to changes in the moment. End users were fairly limited in their options and everything was behind an admin wall. Review collected by and hosted on G2.com. Recommendations to others considering PhaseWare: There are more robust alternatives out there that do things better, whether that be a better UI and user experience (Zendesk) or more robust customization and scalability (ServiceNow and Salesforce) Review collected by and hosted on G2.com. What problems is PhaseWare solving and how is that benefiting you? Phaseware was providing a ticketing solution for B2B, that allowed us to have escalation flows to multiple departments within our organization, client facing and otherwise. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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