--- title: PhaseWare Reviews meta\_title: 'PhaseWare Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how PhaseWare works for a business like yours. aggregate\_rating: rating\_value: 3.2 review\_count: 6 scale: '5' date\_modified: '2025-10-30' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PhaseWare Reviews & Product Details The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do. * * * Seller [Phaseware](https://www.g2.com/sellers/phaseware) Discussions [PhaseWare Community](https://www.g2.com/products/phaseware/discuss) Languages Supported English Overview by Hoyt Mann Show More ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/phaseware/competitors/alternatives) ## User Insights Average based on 6 real user reviews. [Log in to unlock pricing and user insights](/login) ![Maureen D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maureen D.") MD Maureen D. Director, Client Services and Support Marketing and Advertising Mid-Market (51-1000 emp.) 8/1/2017 "We have been using PhaseWare (PW) Tracker for 2 years now as a client ticketing system." 4/5 What do you like best about PhaseWare? We find PW to be very user friendly and have been able to expand the use of the software to other departments in our organization beyond customer support. The workflow functionality of being able to set up different milestones for new tickets/service orders to be opened has allowed our group to streamline certain client requests and internal processes. Review collected by and hosted on G2.com. What do you dislike about PhaseWare? PW has a very basic survey functionality and would like to see something more robust tied to the system specifically instead of having to tie-in an outside survey function. Review collected by and hosted on G2.com. What problems is PhaseWare solving and how is that benefiting you? By using PW we have been able to streamline client request turn around time, as well as have a clear picture of how much work each of our resources/departments have open. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jeremy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy S.") JS Jeremy S. Network Administrator Mid-Market (51-1000 emp.) 9/6/2017 "PhaseWare Tracker" 4/5 What do you like best about PhaseWare? I like the auto search when you are opening a new Incident/Ticket so you can see if there has been any previous work done on a similar issue. Review collected by and hosted on G2.com. What do you dislike about PhaseWare? Wish there was more customizable features built-in with out having to have custom work done to make it work the way you want. Review collected by and hosted on G2.com. Recommendations to others considering PhaseWare: Have them set it up for AD import from the begining if you use it for internal IT Tracking. If you use it for Internal or External get some hours to have them help you set it up for automating when the system gets an email to kick off tasks to spawn tasks to certain Techs. Review collected by and hosted on G2.com. What problems is PhaseWare solving and how is that benefiting you? Being able to track things we do and put in how-to solutions for others. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") UC Verified User in Computer Networking Small-Business (50 or fewer emp.) 12/12/2017 "Not very intuitive" 3.5/5 What do you like best about PhaseWare? Software does a lot and has a lot of features,. Tracks client incidents / tickets very well and have the option to be very detailed if needed. Review collected by and hosted on G2.com. What do you dislike about PhaseWare? Very hard to find different features, reports, etc. Not very intuitive to find different things without trial and error trying to find what ever you may be looking for. Review collected by and hosted on G2.com. What problems is PhaseWare solving and how is that benefiting you? Able to track open incidents / tickets which have not been closed. Very easy for techs to enter their time for billing purposes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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