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G2 recognized parcelLab
parcelLab

By parcelLab

4.6 out of 5 stars

How would you rate your experience with parcelLab?

parcelLab Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of parcelLab, enjoying its streamlined order tracking and customer communication features. (65 mentions)
Users value the centralized and simplified order tracking of parcelLab, enhancing communication and customer experience significantly. (56 mentions)
Users appreciate the efficient tracking capabilities of parcelLab, simplifying updates and enhancing customer communication. (56 mentions)
Users value the tracking ease of parcelLab, enabling straightforward monitoring of orders and deliveries. (47 mentions)
Users benefit from the insightful tracking and notifications of parcelLab, enhancing communication and operational efficiency. (46 mentions)
Users experience issues with tracking information delays and a lack of essential details for efficient order management. (20 mentions)
Users find the missing features of parcelLab frustrating, particularly in performance monitoring and customer journey implementation. (9 mentions)
Users express frustration over poor customer support, citing slow notifications and inadequate issue resolution impacting their experience. (9 mentions)
Users often face technical issues, such as crashes, impacting functionality and accountability during critical times. (9 mentions)
Users express frustration with the limited customization options in parcelLab, affecting brand association during delivery updates. (8 mentions)
Users express frustration with the limited functionality, citing restricted search options and missing essential features. (8 mentions)
Users find the complexity of setup and customization in parcelLab to be overwhelming for smaller businesses. (7 mentions)
Users find the interface confusing, making it difficult to navigate and understand connections initially. (7 mentions)
Users experience integration issues with parcelLab, facing slow support and limited local assistance during implementation. (7 mentions)

Top Pros or Advantages of parcelLab

1. Ease of Use
Users value the ease of use of parcelLab, enjoying its streamlined order tracking and customer communication features.
See 65 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great- user friendly"

What do you like about parcelLab?

Super user friendly and really easy to use!

Mohamed A.
MA

Mohamed A.

Enterprise (> 1000 emp.)

5.0/5

"A wonderful experience and a successful company that offers many advantages."

What do you like about parcelLab?

What I like best about parcellab is how it centralizes and simplifies order tracking and customer communication. It makes it easy to provide timely

2. Tracking
Users value the centralized and simplified order tracking of parcelLab, enhancing communication and customer experience significantly.
See 56 mentions

See Related User Reviews

MH

Mohamed H.

Mid-Market (51-1000 emp.)

5.0/5

"Increase the productivity"

What do you like about parcelLab?

Real-Time Tracking User-Friendly Interface Number of Features Ease of Integration Frequency of Use

Mohamed A.
MA

Mohamed A.

Enterprise (> 1000 emp.)

5.0/5

"A wonderful experience and a successful company that offers many advantages."

What do you like about parcelLab?

What I like best about parcellab is how it centralizes and simplifies order tracking and customer communication. It makes it easy to provide timely

3. Tracking Efficiency
Users appreciate the efficient tracking capabilities of parcelLab, simplifying updates and enhancing customer communication.
See 56 mentions

See Related User Reviews

MH

Mohamed H.

Mid-Market (51-1000 emp.)

5.0/5

"Increase the productivity"

What do you like about parcelLab?

Real-Time Tracking User-Friendly Interface Number of Features Ease of Integration Frequency of Use

Mohamed A.
MA

Mohamed A.

Enterprise (> 1000 emp.)

5.0/5

"A wonderful experience and a successful company that offers many advantages."

What do you like about parcelLab?

What I like best about parcellab is how it centralizes and simplifies order tracking and customer communication. It makes it easy to provide timely

4. Tracking Ease
Users value the tracking ease of parcelLab, enabling straightforward monitoring of orders and deliveries.
See 47 mentions

See Related User Reviews

MH

Mohamed H.

Mid-Market (51-1000 emp.)

5.0/5

"Increase the productivity"

What do you like about parcelLab?

Real-Time Tracking User-Friendly Interface Number of Features Ease of Integration Frequency of Use

FH

Fazilah H.

Mid-Market (51-1000 emp.)

4.5/5

"My impression on parcelLab"

What do you like about parcelLab?

Loved the various integration option with ecommerce platform like Shopify and SAP store. Parcel delivery and tracking is their strength and customer w

5. Customer Experience
Users benefit from the insightful tracking and notifications of parcelLab, enhancing communication and operational efficiency.
See 46 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Tracking Made Easy"

What do you like about parcelLab?

ParcelLab is one of the most important tools used by our CS agents. The automatic notifications keep helping in reducing the amount of contacts rece

Verified User
I

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Adaptable, great and fast service"

What do you like about parcelLab?

There was no feature for which the development team could not find a solution. Integration in the front end is incredibly simple, but still highly c

Top Cons or Disadvantages of parcelLab

1. Tracking Issues
Users experience issues with tracking information delays and a lack of essential details for efficient order management.
See 20 mentions

See Related User Reviews

MH

Mohamed H.

Mid-Market (51-1000 emp.)

5.0/5

"Increase the productivity"

What do you dislike about parcelLab?

The tracking information is not as fast as expected.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Simple and Easy way to Track Claims"

What do you dislike about parcelLab?

At times, live updates from the courier are not up to date, however it is rare. Would be really useful to have the collection reference listed for

2. Missing Features
Users find the missing features of parcelLab frustrating, particularly in performance monitoring and customer journey implementation.
See 9 mentions

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Mauricio Z.
MZ

Mauricio Z.

Small-Business (50 or fewer emp.)

4.0/5

"Review of implementation and maintenance of Parcel Lab."

What do you dislike about parcelLab?

Downsides: - There are not good tools to monitor performance of communications sent to the customer. - Lack of business guidance on how to implemen

Nikita K.
NK

Nikita K.

Mid-Market (51-1000 emp.)

4.0/5

"I like new portal"

What do you dislike about parcelLab?

Missing functions. For example image uploading to the templates

3. Poor Customer Support
Users express frustration over poor customer support, citing slow notifications and inadequate issue resolution impacting their experience.
See 9 mentions

See Related User Reviews

OM

omnia m.

Mid-Market (51-1000 emp.)

5.0/5

"easy to use"

What do you dislike about parcelLab?

the delivered status does not show exactly whether it's delivered to the customer or the carrier.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"My experience with parcel lab"

What do you dislike about parcelLab?

- it has to support other languages. - faster techincal support

4. Technical Issues
Users often face technical issues, such as crashes, impacting functionality and accountability during critical times.
See 9 mentions

See Related User Reviews

EF

Eloi F.

Mid-Market (51-1000 emp.)

5.0/5

"ParcelLab helped us to close the customer experience gap and have a shipping global view"

What do you dislike about parcelLab?

I miss the accountability in our case and also the proactivity on detecting technical issues

Joelle B.
JB

Joelle B.

Small-Business (50 or fewer emp.)

5.0/5

"Setting up campaigns is a breeze"

What do you dislike about parcelLab?

I would like the ability to take a full-length screenshot while generating a preview for mobile devices. Alternatively, it would be even better to rec

5. Limited Customization
Users express frustration with the limited customization options in parcelLab, affecting brand association during delivery updates.
See 8 mentions

See Related User Reviews

AF

Aldo F.

Small-Business (50 or fewer emp.)

4.5/5

"We streamlined delivery tracking solutions for our e-commerce business"

What do you dislike about parcelLab?

However, there is potential for more customization within parcelLab concerning the track notifications. Still, as it sends updates, the option of tail

AT

April T.

Mid-Market (51-1000 emp.)

4.5/5

"Excellent Parcel Tracking Tool"

What do you dislike about parcelLab?

The only downsize I can say it not being able to change or modify any information that is already in the system. It is mainly for viewing, tracking an

6. Limited Functionality
Users express frustration with the limited functionality, citing restricted search options and missing essential features.
See 8 mentions

See Related User Reviews

Nikita K.
NK

Nikita K.

Mid-Market (51-1000 emp.)

4.0/5

"I like new portal"

What do you dislike about parcelLab?

Missing functions. For example image uploading to the templates

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool for driving post purchase experience!"

What do you dislike about parcelLab?

- Analytics are a bit clunky, are best utilised in a business BI tool

7. Complexity
Users find the complexity of setup and customization in parcelLab to be overwhelming for smaller businesses.
See 7 mentions

See Related User Reviews

James F.
JF

James F.

Small-Business (50 or fewer emp.)

4.5/5

"Super helpful support and interface"

What do you dislike about parcelLab?

The interface is a little confusing to start with and it took a while to understand how things were connected

SC

Sophie C.

Small-Business (50 or fewer emp.)

4.0/5

"We reduced customer inquiries by automated notifications"

What do you dislike about parcelLab?

There is one disadvantage of using parcelLab – the service is not always instant, and may be slow in sending notifications. Sometimes we may find that

8. Confusing Interface
Users find the interface confusing, making it difficult to navigate and understand connections initially.
See 7 mentions

See Related User Reviews

AF

Aldo F.

Small-Business (50 or fewer emp.)

4.5/5

"We streamlined delivery tracking solutions for our e-commerce business"

What do you dislike about parcelLab?

However, there is potential for more customization within parcelLab concerning the track notifications. Still, as it sends updates, the option of tail

James F.
JF

James F.

Small-Business (50 or fewer emp.)

4.5/5

"Super helpful support and interface"

What do you dislike about parcelLab?

The interface is a little confusing to start with and it took a while to understand how things were connected

9. Integration Issues
Users experience integration issues with parcelLab, facing slow support and limited local assistance during implementation.
See 7 mentions

See Related User Reviews

Zeke Q.
ZQ

Zeke Q.

Small-Business (50 or fewer emp.)

5.0/5

"ParcelLab- does tracking and email updates better than SAP"

What do you dislike about parcelLab?

Integration with LTL and Parcel Carriers takes some time, automatic outbound emails for logistics status updates are not sending until the integration

Steve E.
SE

Steve E.

Enterprise (> 1000 emp.)

5.0/5

"Really supportive team that have a wonderfully simple tool"

What do you dislike about parcelLab?

We are probably quite a bit different from their normal customers, and while it was still our fault in how we migrated data over prior to go live, a m

parcelLab Reviews (194)

Reviews

parcelLab Reviews (194)

4.6
194 reviews
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AA
Customer service Agent
Small-Business (50 or fewer emp.)
"Very helpful.But a bit hard to navigate for new users!"
What do you like best about parcelLab?

The easy tracking option either with order number or tracking number

I like how you can use the order number as well. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

A little hard to navigate for new users. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Mid-Market (51-1000 emp.)
"Easy to use!"
What do you like best about parcelLab?

I love how easy to use the platform is. I can manage multiple campaigns all in one space and scheduling upcoming events are seamless. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Nothing to dislike about Parcel Lab. I have no complaints. Review collected by and hosted on G2.com.

Mohamed A.
MA
Team leader
Enterprise (> 1000 emp.)
"A wonderful experience and a successful company that offers many advantages."
What do you like best about parcelLab?

What I like best about parcellab is how it centralizes and simplifies order tracking and customer communication.

It makes it easy to provide timely updates, resolve issues quickly, and enhance the overall customer experience. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

While parcellab offers many features, some users might find that it lacks the level of customization they need for specific requirements.

Difficulty accessing some order. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry
AL
Mid-Market (51-1000 emp.)
"Efficient Post-Purchase Experience with Outstanding Customization"
What do you like best about parcelLab?

ParcelLab has been awesome for us! It has really changed how we handle the whole post-purchase process. Our customers stay updated all the time, which has cut down on those 'where’s my order?' messages a lot. I set up custom notifications pretty easily, and customers seem to like knowing exactly what's happening. It works well with our Shopify store—no complicated setup—and it connects to all the carriers we use, so that was a win. The dashboard gives us some pretty detailed insights about our shipping performance that we never even thought to look at before, which has actually helped us improve our shipping process in itself. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

ParcelLab has a lot of great features, but it can be a little on the pricey side, which might be challenging for smaller businesses. For us, it’s not an issue, but I can see how it could be a barrier. Also, there’s no free trial available from what I can see and was not offered one during onboarding, which makes it tricky for new customers to see the value before committing. It would be even better if they could add more integrations with other customer service tools to make the platform even more flexible. Review collected by and hosted on G2.com.

LT
Strategic Projects Associate
Enterprise (> 1000 emp.)
"Clear and helpful with further potential for improvement"
What do you like best about parcelLab?

Parcellab offers a fast, intuitive, and clear overview of all deliveries in real-time. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

The analytics could offer opportunities for personal customization, and exporting all datasets would be very helpful for conducting missing analyses in external programs. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Mid-Market (51-1000 emp.)
"Feedback & comments"
What do you like best about parcelLab?

Being able to claim packages, locate by order # and tracking accuracy. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

We cannot track with address. This would help in case customers are making duplicate accounts and can help us track those order #.

If a discount is sent by parcellab, it would be helpful if it showed in too. Review collected by and hosted on G2.com.

NS
Agent
Enterprise (> 1000 emp.)
"Good"
What do you like best about parcelLab?

I recently used Parcel Lab, and I couldn't be happier with my experience! The product is of exceptional quality, just as described, and has exceeded my expectations. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Everything is clear, well-organized, and ready to use without issues. The instructions are straightforward, and all components are in excellent condition. I feel confident moving forward without any concerns—everything has been thoughtfully prepared for a seamless experience. Review collected by and hosted on G2.com.

Rory T.
RT
Resolutions Specialist
Enterprise (> 1000 emp.)
"Solid piece of kit for any business shipping goods beyond the city postal service"
What do you like best about parcelLab?

I'm a big fan of the UI, its nice and simple, easy to navigate, and all the most important info is right on the manin page, no need for digging through submenus or opening 3 extra dinows just to find what step an order is at. Really great UX overall, definitely a top tier tool in it's class. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

I have yet to run into any meaningful downsides. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Mid-Market (51-1000 emp.)
"Good but space for improvement"
What do you like best about parcelLab?

Ability to see all the transaction emails sent to customer Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

Cannot import this to our CRM platform (Sprinklr) Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Mid-Market (51-1000 emp.)
"i use it in my work to track the orders."
What do you like best about parcelLab?

actually, ParcelLap is very useful as it is extremely accurate about tracking the orders whether through the delivery or the return, it gives you all the details you need, and also sends the customers all the notifications that are important to be updated regarding their orders, I also must mention the easiness of implementation, the site is very easy to use, as everything is clear and nothing complicated, parcel-lap also have great customer service, they are always responsive and helpful, I can see that there are many amazing features and characteristics like the frequency of use, also the ease of integration. Review collected by and hosted on G2.com.

What do you dislike about parcelLab?

there is nothing I dislike about parcel-lap. Review collected by and hosted on G2.com.

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