The easy tracking option either with order number or tracking number

I like how you can use the order number as well. Review collected by and hosted on G2.com.

A little hard to navigate for new users. Review collected by and hosted on G2.com.

I love how easy to use the platform is. I can manage multiple campaigns all in one space and scheduling upcoming events are seamless. Review collected by and hosted on G2.com.

Nothing to dislike about Parcel Lab. I have no complaints. Review collected by and hosted on G2.com.

What I like best about parcellab is how it centralizes and simplifies order tracking and customer communication.

It makes it easy to provide timely updates, resolve issues quickly, and enhance the overall customer experience. Review collected by and hosted on G2.com.

While parcellab offers many features, some users might find that it lacks the level of customization they need for specific requirements.

Difficulty accessing some order. Review collected by and hosted on G2.com.

ParcelLab has been awesome for us! It has really changed how we handle the whole post-purchase process. Our customers stay updated all the time, which has cut down on those 'where’s my order?' messages a lot. I set up custom notifications pretty easily, and customers seem to like knowing exactly what's happening. It works well with our Shopify store—no complicated setup—and it connects to all the carriers we use, so that was a win. The dashboard gives us some pretty detailed insights about our shipping performance that we never even thought to look at before, which has actually helped us improve our shipping process in itself. Review collected by and hosted on G2.com.

ParcelLab has a lot of great features, but it can be a little on the pricey side, which might be challenging for smaller businesses. For us, it’s not an issue, but I can see how it could be a barrier. Also, there’s no free trial available from what I can see and was not offered one during onboarding, which makes it tricky for new customers to see the value before committing. It would be even better if they could add more integrations with other customer service tools to make the platform even more flexible. Review collected by and hosted on G2.com.

Parcellab offers a fast, intuitive, and clear overview of all deliveries in real-time. Review collected by and hosted on G2.com.

The analytics could offer opportunities for personal customization, and exporting all datasets would be very helpful for conducting missing analyses in external programs. Review collected by and hosted on G2.com.

Being able to claim packages, locate by order # and tracking accuracy. Review collected by and hosted on G2.com.

We cannot track with address. This would help in case customers are making duplicate accounts and can help us track those order #.

If a discount is sent by parcellab, it would be helpful if it showed in too. Review collected by and hosted on G2.com.

I recently used Parcel Lab, and I couldn't be happier with my experience! The product is of exceptional quality, just as described, and has exceeded my expectations. Review collected by and hosted on G2.com.

Everything is clear, well-organized, and ready to use without issues. The instructions are straightforward, and all components are in excellent condition. I feel confident moving forward without any concerns—everything has been thoughtfully prepared for a seamless experience. Review collected by and hosted on G2.com.

I'm a big fan of the UI, its nice and simple, easy to navigate, and all the most important info is right on the manin page, no need for digging through submenus or opening 3 extra dinows just to find what step an order is at. Really great UX overall, definitely a top tier tool in it's class. Review collected by and hosted on G2.com.

I have yet to run into any meaningful downsides. Review collected by and hosted on G2.com.

Ability to see all the transaction emails sent to customer Review collected by and hosted on G2.com.

Cannot import this to our CRM platform (Sprinklr) Review collected by and hosted on G2.com.

actually, ParcelLap is very useful as it is extremely accurate about tracking the orders whether through the delivery or the return, it gives you all the details you need, and also sends the customers all the notifications that are important to be updated regarding their orders, I also must mention the easiness of implementation, the site is very easy to use, as everything is clear and nothing complicated, parcel-lap also have great customer service, they are always responsive and helpful, I can see that there are many amazing features and characteristics like the frequency of use, also the ease of integration. Review collected by and hosted on G2.com.

there is nothing I dislike about parcel-lap. Review collected by and hosted on G2.com.