PaperTrail Reviews & Product Details


What is PaperTrail?

PaperTrail is a document management system that is designed to be a customizable solution and ongoing support allowing out to manage your time and productivity.

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PaperTrail Profile Details

PaperTrail Profile Details

Vendor
Egis Software
Company Website
Year Founded
1993
HQ Location
Johannesburg, South Africa
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
41
Twitter
@EGISsoft
Twitter Followers
25
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PaperTrail Reviews

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1-12 of 12 total PaperTrail reviews

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1-12 of 12 total PaperTrail reviews
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Director of Software Development
Health, Wellness and Fitness
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"An "ok" log collection tool"

What do you like best?

* slack integration

* email alerts

* saved searches that create alerts. For example, alert about " deadlock occurred" is useful to get in your inbox/slack channel

* easy to setup/use

* browser interface

What do you dislike?

* papertrail monthly limit stops collecting data, instead of simply dropping the older data

* very difficult to search for all instances of "X" in the logs, followed by browsing around the area related to "X" every where. Instead, papertrail lets you look at one instance of "X", but then forgets the search condition.

* forces you to create a saved search when you were just trying to have an adhoc search

* it's tended to be unreliable, at times we find ourselves simply logging into the server in question and grabbing the logs.

Recommendations to others considering the product:

Probably should look around for competitors, it's not a worlds best product, but it's not bad either. At about $100/month, its kinda expensive for what it is.

What problems are you solving with the product? What benefits have you realized?

makes it easier to track down problems by looking in server logs, thus saving ops time.

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Web Developer
Internet
Small-Business
(2-10 employees)
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"Searchable, instant logs from multiple servers"

What do you like best?

The ability to search system log files across a large number of servers quickly and filter the results based on keywords or server "groups".

The alerting functionality is also awesome. For example, you can setup an alert when someone logs into a server via SSH, or if a certain users public key was accepted for SSH login.

Also very useful for searching for exploit attempts. Searching for program:httpd "O:"" will yield results for attempts to exploit this Joomla exploit: https://blog.sucuri.net/2015/12/remote-command-execution-vulnerability-in-joomla.html

Searching for "program:httpd "() {"" yields Shellshock exploit attempts.

Very useful.

What do you dislike?

Longer log retention for search across all plans. All plans include an archive of your logs for 1 year, which is sufficient for most.

Recommendations to others considering the product:

They have a plan that's free forever. It only includes a week of archives and the last 48 hours of logs are searchable. Pretty decent for free.

What problems are you solving with the product? What benefits have you realized?

Monitoring for exploit attempts, making sure that the proper people are the only ones logging into systems, weather it's SSH or MySQL.

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Software Architect
Small-Business
(11-50 employees)
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"Very useful log aggregration"

What do you like best?

PaperTrail handles log aggregation well and the price is great. It may not be as full featured as other log aggregators like Splunk, however the price is substantially less. It gets the job done well for basic log aggregation. PaperTrail also has a fantastic support team that has delivered every time.

What do you dislike?

The search facility is functional but could be improved, it could stand for more search options than just a string text box.. selecting multiple machines, etc. The product itself functions well overall but I don't see many product updates or new features. The feature set from my perspective has been about the same since our initial implementation. It could use some smart analysis of log events and determine prolific issues as well as the ability to filter out events that are deemed less important.

Recommendations to others considering the product:

Papertrail is rsyslog compatible so it's relatively easy to use with something like NXLog.

What problems are you solving with the product? What benefits have you realized?

PaperTrail aggregates logs and is generally easy to setup. It's completely solved the problem of having to jump on different machines to see what's going on. Now it's just a matter of hopping onto Papertrail, which has saved a tremendous amount of time.

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Director of DevOps
Computer Software
Mid-Market
(51-200 employees)
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"Does what it says on the tin"

What do you like best?

Papertrail is one of these "simple but powerful" services that does what it says on the tin and "just works". It's very easy to send logs from 1 system or 1000 systems to Papertrail and then intelligently search the logs or trigger alerts.

The search functionality in particular is very simple to use and understand and being able to save searches or send the results to external tools like Slack is very helpful.

What do you dislike?

The alerting, while very good, could be better. It's good at finding specific patterns or a number of events but cannot easily be used for trending (ie. alert me when things go outside of a defined or determined normal)

Recommendations to others considering the product:

Papertrail and the people behind it are fantastic. It's easy to setup yet powerful to use and the support team is top notch.

I would recommend on the Linux side using nxlog to gather and send logs to papertrail. It's incredibly flexible and reliable.

What problems are you solving with the product? What benefits have you realized?

We use Papertrail to centralize logs from all of our servers. In a cloud environment where auto-scaling is utilized, logging onto a machine to view logs is just not possible. Papertrail allows us to centralize all logs and then give access to people who need them. We can also alert on specific log messages or an amount of log volume (ie. notify me when web app AVC has 50 HTTP 500 errors in a 1 minute period)

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Web Developer
Mid-Market
(201-500 employees)
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"Complete logging stash & aggregation"

What do you like best?

Simple to setup, easy to use, search is a great, save search for future use is very helpful. Log filter based on regexp is a good way to dump unintended date into your logs. Clickable dashboard is good for real time filter, good for group application or heroku process. Archive log to S3 is a nice feature.

What do you dislike?

Search context is not very useful, if you like search for some data and need to see whats comes before or after that.

Recommendations to others considering the product:

As a heroku plugin, Log filter is highly recommended especially if runtime metrics and New Relic Availability tool is running

What problems are you solving with the product? What benefits have you realized?

Application logging, Users acess, Requests & Errors.

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Mid-Market
(51-200 employees)
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"PaperTrail is great"

What do you like best?

Papertrail is very easy to search for errors and user actions, easy to use, logs are logical and verbose

What do you dislike?

Sometimes the search is a bit fickle and you need to be very specific but for general search it is perfect

Recommendations to others considering the product:

It's a great add on to heroku apps

What problems are you solving with the product? What benefits have you realized?

I am a test engineer and use it all the time to check on releases and to investigate issues and outages for out many heroku apps

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UL
Small-Business
(11-50 employees)
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"Use it everyday"

What do you like best?

Best thing in the whole world. I use it everyday to track down bugs and get alerts about issues in my application. I can't tell you how many times I was able to find a bug quicker because of papertrails kick as searching features. Also love the fact that I can set the timezone since we have a dispersed team. Makes my like so much better.

What do you dislike?

I wish they had a tool that helped me load in old logs and search for them. It's really difficult to find things in old logs in a .txt file

Recommendations to others considering the product:

Set up alerts to Slack and use a logging library like winston

What problems are you solving with the product? What benefits have you realized?

Being able to dynamically search logs can help our dev team find and squash bugs 10 times faster

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UC
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"Papertrail is the first add-on I provision on any new Heroku app"

What do you like best?

Papertrail is simple, straightforward and relatively powerful. More than any other logging service I've used, I find Papertrail to strike the right balance between usability and complexity when I need to manage or review my logs.

What do you dislike?

Papertrail doesn't leave a lot to criticize – they could probably update the UI a bit, but that's a pretty trivial issue in the grand scheme of things.

Recommendations to others considering the product:

If you can deal with a more simplified alert condition system, Papertrail has a lot going for it.

What problems are you solving with the product? What benefits have you realized?

Papertrail is a great way to get a handle on Heroku's app logging, set simple log alerts, and search/archive logs permanently. Simply as a service to archive our logs to S3, Papertrail has been invaluable.

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President
Internet
Small-Business
(2-10 employees)
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"Use papertrail for logging for our web app"

What do you like best?

How instant it is and how easy it was to set up.

What do you dislike?

I believe the integrations could be a bit more streamlined and would be nice if it was easier with multiple deployments.

What problems are you solving with the product? What benefits have you realized?

Ability to get real time logging within our web app so we can see what is happening. It also integrates with Slack so its helpful when there are errors.

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Principal Software Engineer
Information Technology and Services
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"Works great when you are small, expensive when you are big"

What do you like best?

It's super easy to integrate into your infrastructure. Almost all logging libraries in any language support syslog and since papertrail has a syslog interface, you can easily start logging to papertrail. Search works well and I like how you can configure sources, etc. to make it clickable to filter.

What do you dislike?

Becomes really expensive when your logging needs go up. We were paying more for logging on papertrail than our servers. Search also becomes really really slow at that scale. Doesn't provide graphs from logs out of the box. Would've loved that.

Recommendations to others considering the product:

Definitely tune and filter the logs you send to papertrail. It's not for debug logging. It gets very expensive as your log size grows. We have never experienced any outage and service always worked well so it's definitely reliable.

What problems are you solving with the product? What benefits have you realized?

We did not want to set up our own logging infrastructure and scale and maintain it. Papertrail was the perfect solution for that. Easy to integrate into our infrastructure, easy to use.

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UI
Small-Business
(Myself Only)
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"A great "Simple" log collection tool"

What do you like best?

Easy to hook up to most apps. Was set up to use in a Ruby on Rails application within minutes.

What do you dislike?

The interface can be somewhat clunky or slow at times.

Recommendations to others considering the product:

I would recommend using PaperTrail to most application users. While not perfect, it will allow for simple log parsing and search. The alternative, which is basic shell access to logs or a having a devops team to create a logging system, will not be as simple or cost-effective.

What problems are you solving with the product? What benefits have you realized?

To use a centralized log vendor that would not require me to log into application servers to review logs.

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CTO & Co-founder
Research
Small-Business
(11-50 employees)
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"Good log aggregator. Lacks analysis."

What do you like best?

The log aggregation, search and live tailing works flawlessly.

What do you dislike?

It doesn't have any analytics capabilities which is a huge disadvantage near the competitors.

Recommendations to others considering the product:

If all you need is log aggregation, search and live tailing, go for it. If you need analytics, Papertrail is not the choice.

What problems are you solving with the product? What benefits have you realized?

We are a mobile crowdsourcing startup with 300000 users in brazil and apps for both iOS and Android. Paper trail is used to aggregate and search all logs generated by all our servers.

PaperTrail Pricing

Enterprise
Standard

PaperTrail User Ratings

8.5
Ease of Use
Average: 8.8*
8.3
Quality of Support
Average: 8.5*
9.6
Ease of Setup
Average: 8.6*
* File Storage and Sharing Category
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