# PaperTrail Reviews **Vendor:** Egis Software **Category:** [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration) **Average Rating:** 4.4/5.0 **Total Reviews:** 47 ## About PaperTrail Papertrail is an enterprise-grade document management and automation platform designed to digitize, process, and integrate documents into core business systems. Built for organizations handling high document volumes, Papertrail combines secure cloud storage, advanced OCR, workflow automation, and API-first integrations in a single platform. Documents can be captured from scanners, email, uploads, or APIs, automatically classified, indexed, and converted into structured data. Papertrail supports intelligent document processing for invoices, contracts, HR records, operational files, and customer documentation. Using OCR and rules-based automation, data is extracted, validated, enriched, and routed through configurable workflows such as approvals, exception handling, and downstream processing. The platform integrates directly with ERP, accounting, HR, and custom systems—including SAP S/4HANA—allowing extracted data and documents to flow seamlessly into existing business applications. REST APIs and webhook support enable tight integration with internal platforms and third-party software. Key platform capabilities include: • OCR-based data extraction and document classification • Centralized cloud document repository with full-text search • Workflow automation for routing, approvals, and validation • Version control and complete audit trails • Role-based access control and user permissions • Secure document sharing and collaboration • API-driven integrations and automated ingestion • Support for multi-branch and multi-entity deployments Security is built into every layer of the platform. Papertrail provides encrypted storage, granular access controls, activity logging, and traceability across the document lifecycle, helping organizations meet internal governance and compliance requirements. Papertrail is used across retail, automotive, healthcare, HR, and professional services to streamline invoice processing, employee onboarding, client file management, and legacy archive digitization. By eliminating manual data capture and disconnected systems, Papertrail reduces operational costs, improves accuracy, and accelerates document-driven workflows. Designed for scalability and flexibility, Papertrail supports both SMBs and large enterprises looking to modernize document operations and build a paperless, automation-first environment. ## PaperTrail Pros & Cons **What users like:** - Users praise the **ease of use** of PaperTrail, highlighting effortless setup and quick, organized document management. (8 reviews) - Users appreciate the **effortless document tracking and management** provided by PaperTrail, enhancing organization and clarity. (5 reviews) - Users appreciate the **easy setup** of PaperTrail, enabling quick access to powerful log management and monitoring tools. (5 reviews) - Users praise the **easy setup** of PaperTrail, allowing for quick use without needing complex configurations. (5 reviews) - Users appreciate the **effective document management** of PaperTrail, making tracking and organization effortless and reliable. (4 reviews) - Organization (3 reviews) - Cloud Storage (2 reviews) - Document Organization (2 reviews) - Easy Collaboration (2 reviews) - Folder Management (2 reviews) **What users dislike:** - Users find the **limited customization** in PaperTrail frustrating, hindering the ability to create tailored data views. (3 reviews) - Users experience **slow performance** with PaperTrail, particularly when used excessively, affecting overall functionality. (3 reviews) - Users find PaperTrail to be **expensive** , especially challenging for small businesses managing costs effectively. (2 reviews) - Users struggle with the **integration difficulty** of PaperTrail, as it lacks comprehensive compatibility with other technologies. (2 reviews) - Users feel frustrated by the **missing custom dashboards** in PaperTrail, limiting their ability to track overall system health effectively. (2 reviews) - Users find the **lack of offline functionality** in PaperTrail inconvenient, especially during limited internet access. (2 reviews) - UX Improvement (2 reviews) - Users find **folder navigation complicated** and request improved support for mobile devices to enhance usability. (1 reviews) - Users find the **lack of offline mode** and limited integration options inconvenient, particularly during internet outages. (1 reviews) - Lacking Features (1 reviews) ## PaperTrail Reviews ### 1. Effortless Log Management with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Ndidi N. | Network Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about PaperTrail?** I use PaperTrail for log aggregation and monitoring, and it's great because I can collect logs from multiple sources and search through them quickly when troubleshooting issues. I love the live tail feature for real-time log streaming during incident response. The simplicity of setup is its biggest strength; you can start shipping logs within minutes. The search functionality is fast and intuitive, making it easy to find specific log entries across multiple sources without complex query syntax. The live tail feature is brilliant for real-time troubleshooting, especially during incident response when you need to see what's happening as it unfolds. It's honestly one of the simplest setup experiences I have had with a log management tool, and the documentation is clear and well-structured. **What do you dislike about PaperTrail?** The log retention limits on lower-tier plans can be restrictive, especially in high-volume environments, where older logs get archived or dropped sooner than desired. It would be great to see better integration options with third-party security and monitoring tools. Native connectors to platforms like Jira or Slack for automated incident creation from log alerts would streamline workflows. **What problems is PaperTrail solving and how is that benefiting you?** I use PaperTrail for log aggregation and monitoring, allowing quick search and real-time streaming, which helps troubleshoot issues. It provides easy access to logs from multiple sources without the complexity of a full SIEM. ### 2. Lightweight, Powerful Log Management with Real-Time Streaming and Fast Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about PaperTrail?** The best aspect is that its lightweight platform is a powerful log management solution, which has real-time log streaming. Papertrail also makes the accesing easier to aggregate logs from the servers, applications, and infrastructure into one place, and can also be an instant search. Their live tail features are specifically useful for debugging issues as they get to occur, their setup is also very quick at the initial stage. **What do you dislike about PaperTrail?** This platform is good for log management, but it lacks deeper analytics and advanced observability features like APM and is not specifically designed for a detailed dashboard, which is provided in a similar space. For larger-scale environments, users might need some additional tools for metrics and performance monitoring alongside. **What problems is PaperTrail solving and how is that benefiting you?** Papertrail solves the problem of fragmented, hard-to-access logs, instead of checking multiple servers or individual systems. It centralises logs in one place, which is helpful to access and share quickly and easily. It also helps is to quickly trace errors and monitor system behaviour, and also to responds to incidents in real time. ### 3. Fast Printing with User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle.Bravo@allmar.com B. | ServiceDesk Analyst / IT Infra, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about PaperTrail?** I like how quick the mailing is and that PaperTrail prints pretty fast, even for documents with a lot of pages or assets. I'm also impressed with the transparency and privacy on printed documents. The tool is user-friendly, and anyone can easily use it after a few tries. It saves a lot of time by doing what you want right away without extra steps. I also appreciate the very easy and basic setup, and that support is available 24/7. **What do you dislike about PaperTrail?** File upload or formatting are hit or miss. Sometimes when documents are uploaded incorrectly, it will not print properly leading to bleed or fields not aligned properly. **What problems is PaperTrail solving and how is that benefiting you?** I use PaperTrail for printing and mailing, which is quick and efficient, saving a lot of time. It also provides documentation, transparency, and privacy for printed documents. ### 4. Effortless Log Management with Real-Time Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Merna A. | AR and collection specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2026 **What do you like best about PaperTrail?** I find the ability to see logs live as events happen extremely valuable, as it helps me detect issues immediately. Saved searches let me quickly access frequently used queries. I can filter logs by time range, source, app, service, and severity, which is quite handy. The log tailing feature is fantastic because you can quickly spot errors the moment they appear instead of waiting for reports. I also appreciate alerts based on patterns, which enhance my use of PaperTrail. **What do you dislike about PaperTrail?** Harder to analyze long-term patterns compared to more advanced observable tools. **What problems is PaperTrail solving and how is that benefiting you?** PaperTrail centralizes all logs, making them easy to search and analyze. I value the ability to see logs live, helping me detect issues immediately. Saved searches, filters, log tailing, and alerts based on patterns enhance my workflow by allowing quick access to queries and error spotting. ### 5. Blazing-Fast Searches, Minimal Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Kylie G. **Reviewed Date:** February 07, 2026 **What do you like best about PaperTrail?** I love using SolarWinds PaperTrail as a cloud-native, all-in-one log management and real-time monitoring solution. It acts as my central tool for managing log data from my entire tech stack, including cloud and on-prem servers, applications, network devices, databases, and third-party cloud services like Heroku and AWS. PaperTrail unifies all log types into a single, searchable interface, making it much easier to troubleshoot and monitor system health compared to fragmented tools. I appreciate its blazing-fast, intuitive search and live tail logging, which I consider the ultimate troubleshooting superpower. The search functionality is instant, even with weeks of log data, and doesn't require complex query languages. I enjoy the zero infrastructure overhead and effortless cross-stack log aggregation. The initial setup is another big strength, designed for speed and simplicity with no need for DevOps expertise or complex configurations. I also value how quickly PaperTrail provides solutions for quick bug fixes and complex incident investigations. **What do you dislike about PaperTrail?** I get frustrated with the lack of custom dashboards in PaperTrail. I can't combine log metrics with other operational data into a single view, which is really important for tracking overall system health. I also feel limited because there's no native aggregate analysis. I have to export data to Excel or a BI tool for trend analysis. Another issue is that PaperTrail doesn't natively parse structured log data, so I have to rely on keyword searches or external parsers. These areas could really use improvement. **What problems is PaperTrail solving and how is that benefiting you?** I use PaperTrail to centralize, analyze, and act on log data quickly. It eliminates siloed log data, speeds up incident response, and offers intuitive search and live tail logging. It requires minimal setup and zero infrastructure management, making it essential for troubleshooting and monitoring system health. ### 6. Effortless Document Organization, Minor Speed Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Teresa A. **Reviewed Date:** February 02, 2026 **What do you like best about PaperTrail?** I like how PaperTrail keeps everything clear and organized, making document tracking feel effortless. It helps me avoid messy paperwork by ensuring everything is traceable and easy to find. The setup was pretty easy, so we could start using it right away. I usually use it with email and cloud storage tools, which makes everything stay connected and easy to manage. It's reliable, keeps things organized, and is easy to use. **What do you dislike about PaperTrail?** At times it feels a little slow, and a simpler layout would make it even easier to use. **What problems is PaperTrail solving and how is that benefiting you?** I use PaperTrail to keep documents organized and track changes easily, avoiding messy paperwork. It makes everything clear, organized, and traceable, making document tracking feel effortless. ### 7. Simplifies Document Management with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** shikha v. **Reviewed Date:** January 10, 2026 **What do you like best about PaperTrail?** I use PaperTrail mainly for tracking and managing documents, and it solves several document management and tracking problems for me. It clearly shows where a document is, who handled it, and what action was taken, reducing the risk of documents getting lost. I really enjoy the simple and clean interface, reliable record-keeping, and clear status updates. The initial setup was too easy and straightforward, with account creation being simple enough to start using almost immediately. **What do you dislike about PaperTrail?** Some things need to be improved are limited customization, user interface could be more intuitive, notifications could be better. **What problems is PaperTrail solving and how is that benefiting you?** I use PaperTrail mainly for tracking and managing documents. It shows document status, who handled it, and any actions taken, reducing the risk of loss. ### 8. Impressive app for managing, tracking or handling digital documents **Rating:** 4.5/5.0 stars **Reviewed by:** Akash K. | Assistant manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2025 **What do you like best about PaperTrail?** PaperTrail software has so many amazing and advanced tools in it for keeping the documents organized, and kept safe at one location. This software even helps in finding out the required document from the bulk docs so quickly and easily. PaperTrail offers a tool that helps in protecting your important documents from getting lost or scrap too. The simplicity of the interface of this application is amazing, even new users are able to use this and set it up quickly. Even the integration abilities with multiple third party apps is comprehensive. It has all the amazing and features tools available in this that helps in managing documents at one place, keeping every file secured and the filter options in it work so well every time. All the features offered in this platform are time saving and cost effective too. The ability of developing personal customized tags or labels for each and every document make it convenient for all. Also it has the quick facility of docs sharing and transferring easily to the people via any communication software. **What do you dislike about PaperTrail?** Till the date I have i have faced any major issue in this software's working. I only have one point of view that the offline working mode of the software lacks. **What problems is PaperTrail solving and how is that benefiting you?** PaperTrail is a well optimized software to keep our documents managed and tracked too at one place, and even this is allowing to secure the files. We have integrated this software with our multiple web tools and saving all the data, documents, customers details and tracking the logs in this safely. ### 9. Effortless Log Management with Real-Time Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Nurul S. | Senior Developer Success Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about PaperTrail?** I appreciate the real-time visibility that PaperTrail provides, reducing the overhead of managing logs ourselves. It's essential for us to do debugging effectively. I like the ease of experience when using PaperTrail, and the observability and log viewer interface work well for us. **What do you dislike about PaperTrail?** Having a dashboard like Sentry could be helpful. **What problems is PaperTrail solving and how is that benefiting you?** I use PaperTrail for real-time visibility and to reduce the overhead of managing logs ourselves. It's essential for debugging. ### 10. Effortlessly Turns Conversations into Credible Records **Rating:** 4.5/5.0 stars **Reviewed by:** Dhruv T. **Reviewed Date:** February 02, 2026 **What do you like best about PaperTrail?** I like PaperTrail because it turns vague conversations into facts and gives me power without needing confrontation. It effectively freezes informal talk into something solid, stamped, and attributable. It's also very easy to set up; you just pick one primary channel and then decide your document with habit and time management. It's really easy. **What do you dislike about PaperTrail?** I don't like that it's not free, and drawbacks mostly show up when used clumsily or excessively. It could feel distrustful because of its excessive use, and can also slow things down. **What problems is PaperTrail solving and how is that benefiting you?** PaperTrail solves confusion and credibility issues by turning vague conversations into solid, stamped facts, providing leverage without confrontation. ### 11. Incredible log management tool for trading product **Rating:** 4.5/5.0 stars **Reviewed by:** Juan David A. | Mid QA Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about PaperTrail?** I think the highlight of papertrail is its ease of use and integration with other tools such as slack, in my work we have it to track the closings and openings of binary operations. It was a little complicated the implementation at the beginning for the software architects and developers, but is amazing. Currently we use it 24 hours a day. The documentation is relatively complete, the support could be a little better, but I would rate it between 8 or 9 out of 10. **What do you dislike about PaperTrail?** Order folders it's complicated and please add more support for mobile devices **What problems is PaperTrail solving and how is that benefiting you?** Well, tracking opening and closing binary trades for one of our software development ### 12. Very Nice **Rating:** 4.5/5.0 stars **Reviewed by:** Shaikh T. | Business Development Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about PaperTrail?** Users can quickly search through logs using keywords, filters, and other criteria. **What do you dislike about PaperTrail?** It actually buffer to much that's the only thing I don't like about this app. Otherwise it is very useful app. **What problems is PaperTrail solving and how is that benefiting you?** I use it for manage log retention policies and archive logs for long-term storage. ### 13. Good for viewing logs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about PaperTrail?** I like the verbose log detailing and the search feature. Being able to search for specific errors and to a specific date is extremely helpful. **What do you dislike about PaperTrail?** The lack of integration with other technologies. We use multiple technologies and would love when an error is thrown to be able to see it in more detail in somewhere the error can be managed. **What problems is PaperTrail solving and how is that benefiting you?** PaperTrail is where most of my logs go, being able to search the verbose logs helps keep uptime at a better percentage. ### 14. Simplified Logs for every use case **Rating:** 3.5/5.0 stars **Reviewed by:** Himashi W. | PHD Candidate, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about PaperTrail?** It's simplicity is what I like most about PaperTrail. It just gets the job done. Also there's lots of integrations available. **What do you dislike about PaperTrail?** It's better if there were more alerting options like Slack, Telegram in additional to email alerts. **What problems is PaperTrail solving and how is that benefiting you?** Log Management. It benefits my business to track application issues, prevent data loss. ### 15. Document Handling Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Akanksha S. | US IT Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about PaperTrail?** I like that PaperTrail makes it easy to organize and find my documents. The support and customization are really helpful too. It saves time on document management. **What do you dislike about PaperTrail?** It can be expensive for small businesses **What problems is PaperTrail solving and how is that benefiting you?** It solves the problem of messy and hard-to-find documents by organizing them neatly and securely. ### 16. Easiest Way to Collect and Analyse Logs **Rating:** 4.0/5.0 stars **Reviewed by:** ANIRUDH T. | Junior Cyber Security Researcher , Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2023 **What do you like best about PaperTrail?** Papertrail is one of the best realtime log monitoring software that we can easily configure and deploy, for linux users like me , can setup papertrail just by running some commands and it's not too complicated to analyse. **What do you dislike about PaperTrail?** Some advanced features might be lacking for users with more complex log management requirements. **What problems is PaperTrail solving and how is that benefiting you?** As a security researcher I'm using papertrail to monitor my processes by looking at its logs to identity any suspicious processes. ### 17. Easy Log Management with Paper Trail **Rating:** 5.0/5.0 stars **Reviewed by:** Arvind Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about PaperTrail?** No more lost files with Paper trail, it offers extensive suit of log management capabilities. The platform provides an array of tools that greatly aid in the analysis of logs, its user friendly interface make navigating through logs much easy. **What do you dislike about PaperTrail?** I believe, Paper trail could re-evaluate its pricing strategy and introduce more cost-efficient plans, it would greatly enhance larger audience. While all features are good and flexible. **What problems is PaperTrail solving and how is that benefiting you?** The combination of event collaboration and log management is a dynamic concept that makes all works easy. The ability to centralize event information, scheduling, updates and communication, ensures teams are always on the same page. ### 18. Streamlined log management and monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Shashank P. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2023 **What do you like best about PaperTrail?** What i like most like about Papertrail is its user friendly interface and it's search and filtering capabilities which allows to quickly pinpoint the specific log entries. **What do you dislike about PaperTrail?** One disadvantage is that Papertrails pricing is relatively high as the log data volumes increases. The customisation options are somewhat limited compare to other log management systems. **What problems is PaperTrail solving and how is that benefiting you?** Paper trail helps me in collecting, storing and managing log data from various sources such as application, servers and network devices. Its robust filtering and search capability provide easy access to the log data. ### 19. Paper Trail Review **Rating:** 4.0/5.0 stars **Reviewed by:** FAISAL S. | Network Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about PaperTrail?** With PaperTrail, keeping track of documents, files, and information becomes effortless. The ability to create customized tags and labels further enhances the efficiency of document management **What do you dislike about PaperTrail?** I find the absence of an offline mode lacking, which can be inconvenient when access to the internet is limited or unavailable. The other downside of PaperTrail is its limited integration options with other software or platforms. **What problems is PaperTrail solving and how is that benefiting you?** PaperTrail effectively solves the problem of document organization and retrieval, providing a streamlined solution that saves time and reduces frustration. This benefit allows me to effortlessly locate and manage my documents, improving my productivity and efficiency in both personal and professional settings. ### 20. Easy as one two three **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about PaperTrail?** Being able to keep all importain documents in one place **What do you dislike about PaperTrail?** I have not come across anything that would be of concern **What problems is PaperTrail solving and how is that benefiting you?** Be able to keep track of all my documents in one place. ### 21. Amazing logging and event tracker **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about PaperTrail?** One stop shop for logging and even tracking abilities. Easy collaboration. **What do you dislike about PaperTrail?** less interactive. Pricing. Can be priced more efficiently. **What problems is PaperTrail solving and how is that benefiting you?** Collaboration of event and logs ### 22. Best tool for logging large batches. **Rating:** 4.0/5.0 stars **Reviewed by:** Ankush G. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about PaperTrail?** Though there are many other tools available for aggregating the logs, papertrail is most affordable and does the job well. Best part is setting it up is very easy. **What do you dislike about PaperTrail?** In case if you are looking for in depth additional features, this may not be the best option for the same. It can be made better by additional features to manage more load of logging without increasing price too much. **What problems is PaperTrail solving and how is that benefiting you?** Paper trail is solving the problem of keeping all logs at a place. I use it to diagnose and fix customer problems and takes less time to manage everything on cloud server. ### 23. Useful and very insightful log management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Manish K. | Quality analyst (software test engineer), Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2022 **What do you like best about PaperTrail?** Papertrail has a lots of features for log management which helps in analyzing the logs in better way. It has powerful search capabilities for the log due to which advance monitoring becomes very easy. **What do you dislike about PaperTrail?** For beginners it can be quite confusing to understand the functionality of this tool but it will be handy once you start using it. Also customer service are very responsive and they will help you as soon as when you post any questions. **Recommendations to others considering PaperTrail:** It is really nice log management tool for your app. It will save your lot of time and make the troubleshooting very easy because it makes the log audit process so much easier and faster. **What problems is PaperTrail solving and how is that benefiting you?** We use papertrail for troubleshooting of our application and database. It helps us to find out what actually happened on the server. Which helps in faster resolution time for any error. ### 24. Logs information for any application **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay D. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2022 **What do you like best about PaperTrail?** It is very straightforward and live trail is the best feature I liked the most with search options. **What do you dislike about PaperTrail?** I habe used it a lot the one which i think can be better not dislike is the way of representation of logs. **What problems is PaperTrail solving and how is that benefiting you?** It helped us to track the production issues with logs which is very to use. ### 25. Papertrail: Trailing To The Next Level **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about PaperTrail?** My association utilizes PaperTrail to gather logs from our miniature administrations. It is simple for architects to troubleshoot issues with PaperTrail when they can utilize relationship IDs to get to each of the logs for a solicitation across various administrations in a single control center. Every so often, we use PaperTrail to make cautions for specific log occasions. **What do you dislike about PaperTrail?** It is difficult to look for each of the settings that happen around an inquiry. I've needed to download logs from PaperTrail and use grep. Live following is fine, however, looking through old logs can be exceptionally sluggish. PaperTrail doesn't offer any investigation highlights. **What problems is PaperTrail solving and how is that benefiting you?** PaperTrail serves a truly significant capacity for us: merged logging. As applications get more muddled and move to different VMs, it can get logically more diligently to sort out where issues are happening. Probably the most effective way to fix this is to get logs naturally sent out of our VMs and into a comprehensive view. PaperTrail does that for us. ### 26. Encrypted, Easy to setup and a Free log monitoring plan **Rating:** 5.0/5.0 stars **Reviewed by:** G A Q. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about PaperTrail?** Things I LOVE about PaperTrail: - Smooth GUI and Easy to set-up - Fast search, team access and long term archiving options - Easy to configure alerts, remote Syslog and webhooks. - Free starting log monitoring plan **What do you dislike about PaperTrail?** Nothing major but limited analysis feature; most of the time, have to export logs to another platform to identify anamolies and trends. **What problems is PaperTrail solving and how is that benefiting you?** Papertrail is very intuitive to use and very useful when debugging production applications. Setup with server is easy and fast. ### 27. Best Log Management with Team Members **Rating:** 5.0/5.0 stars **Reviewed by:** Feroz S. | Accounts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2022 **What do you like best about PaperTrail?** It's one of the best log management with team features, and also it has a speedy setup for usage. it has powerful services with best features. the one i like most is alerting one. the app will remind me if i forget my work on time. **What do you dislike about PaperTrail?** I Don't think any dislike in this App. one I can suggest is about pricing. New customers will be happy if they offer one month trial period, that's it. rest everything is ok **What problems is PaperTrail solving and how is that benefiting you?** Papertrail reduces the wastage of our time from being working hours. We are happy to have this app which makes us easy for our log management. whenever we forget anything the app will remind us the notification. ### 28. PaperTrail review **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin M. | Technical Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about PaperTrail?** I am able to log in whatever information I can in the code base, and it reflects very well in the papertrail. This means without debugging on live I can have logs on live, which will help me find the cause of any issue. **What do you dislike about PaperTrail?** I haven't seen particularly any downside of using paper trail. Hence I don't have any dislike about using paper trail. In fact it is always a helpful tool to be used. **What problems is PaperTrail solving and how is that benefiting you?** I am able to log in whatever information I can in the code base, and it reflects very well in the papertrail. This means without debugging on live I can have logs on live, which will help me find the cause of any issue. ### 29. Monitoring and aggregating logs made simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about PaperTrail?** The company can gain useful insights from the log tracking and can retrieve valuable information from it. It takes all the valuable information from the user's system like username, device ID, app version, time stamps. It has a great ability for visualization and provides analytical data without any great hassle. It's easy to set up and has a good price. **What do you dislike about PaperTrail?** Not user-friendly and has a good learning curve for new beginners. It doesn't have good documentation to start off. So you need to connect with the support first in case you are stuck. **What problems is PaperTrail solving and how is that benefiting you?** It saves and shows logs according to your need, so it helps users save lots of time and effort. The software is very useful and stable, so I would recommend this to others. ### 30. Affordable cloud log aggregation, easy to setup **Rating:** 4.0/5.0 stars **Reviewed by:** Zachary C. | Tier 3 Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about PaperTrail?** Tools available to help setup Windows and Linux hosts as well as firewalls and switches make testing and setting this up a breeze, and the free trial lets you see if it will work for your environment **What do you dislike about PaperTrail?** The cost can be high when the volume gets larger, the product works very well for small to medium deployments but does not scale as well for larger environments. **What problems is PaperTrail solving and how is that benefiting you?** We found PaperTrail is a good fit for clients who have compliance requirements to retain log data but do not have the infrastructure to host servers themselves or have a dispersed team ### 31. Papertrail Automates my onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about PaperTrail?** Cloud, Fast, Easy to use Automation and workflow preprocess customers for me **What do you dislike about PaperTrail?** Hard to find any downsides, papertrail caters to all my needs **What problems is PaperTrail solving and how is that benefiting you?** Automates client onboarding, contract signing, scheduling, payments ### 32. Review of papertrail **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2022 **What do you like best about PaperTrail?** It rovides lightning-fast log management tools for search, live tail, flexible system groups, team-wide access. **What do you dislike about PaperTrail?** It’s cost structure was confusing at first **What problems is PaperTrail solving and how is that benefiting you?** The ability to have multiple machines per host is really nice feature. Additionally, the ability to send errors by email, webhook or with any other integration is nice too. ### 33. Useful log management ever seen | Easy for developers to debug **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2021 **What do you like best about PaperTrail?** What I like most is debugging line by line with code. Those are the most useful tools for many developers. If we get any error in particular line, then we can check it, and also it is giving SQL query logs that I am using with Ruby On Rails. So it is awesome to use for developers. **What do you dislike about PaperTrail?** Not so much that I dislike. But I can recommend this for use. **Recommendations to others considering PaperTrail:** If you are a Ruby On Rails Developer, and facing an issue with getting proper logs, then I will surely be recommended PaperTrail. **What problems is PaperTrail solving and how is that benefiting you?** I am solving a logging mechanism with Paper Trail, where I don't need to login into the root of the server and need to open files and need to find all longs. Here, I got pure logging system where I can see errors as well as clear idea about where it occurs. Also, I have got benefits for searching logs and mostly it is easily fast set up with Ruby On Rails. ### 34. Perfect log management **Rating:** 5.0/5.0 stars **Reviewed by:** Igor G. | Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about PaperTrail?** Managing billions of logs messages with easy and fast setup, and integrate with full external already in place services. Also, analytics services are already available after setup. **What do you dislike about PaperTrail?** Custom parsing not easy to setup, if you work with regex. **What problems is PaperTrail solving and how is that benefiting you?** Sending applications logs and sysmon security log and aggregate it. ### 35. Real time log management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gagan K. | Senior SDET, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about PaperTrail?** It helps in getting the application logs, system logs in real-time and you will be alerted in case of a mishap **What do you dislike about PaperTrail?** Well, I pretty much like all the features of it so there are no cons for me. Works like a wonder **What problems is PaperTrail solving and how is that benefiting you?** It helps in analyzing the errors in the applications, and with a quick search, you can quickly identify the error instead of going through a heap of logs ### 36. PaperTrail is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about PaperTrail?** Papertrail is very easy to search for errors and user actions, easy to use, logs are logical and verbose **What do you dislike about PaperTrail?** Sometimes the search is a bit fickle and you need to be very specific but for general search it is perfect **Recommendations to others considering PaperTrail:** It's a great add on to heroku apps **What problems is PaperTrail solving and how is that benefiting you?** I am a test engineer and use it all the time to check on releases and to investigate issues and outages for out many heroku apps ### 37. A great "Simple" log collection tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about PaperTrail?** Easy to hook up to most apps. Was set up to use in a Ruby on Rails application within minutes. **What do you dislike about PaperTrail?** The interface can be somewhat clunky or slow at times. **Recommendations to others considering PaperTrail:** I would recommend using PaperTrail to most application users. While not perfect, it will allow for simple log parsing and search. The alternative, which is basic shell access to logs or a having a devops team to create a logging system, will not be as simple or cost-effective. **What problems is PaperTrail solving and how is that benefiting you?** To use a centralized log vendor that would not require me to log into application servers to review logs. ### 38. Complete logging stash & aggregation **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas M. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about PaperTrail?** Simple to setup, easy to use, search is a great, save search for future use is very helpful. Log filter based on regexp is a good way to dump unintended date into your logs. Clickable dashboard is good for real time filter, good for group application or heroku process. Archive log to S3 is a nice feature. **What do you dislike about PaperTrail?** Search context is not very useful, if you like search for some data and need to see whats comes before or after that. **Recommendations to others considering PaperTrail:** As a heroku plugin, Log filter is highly recommended especially if runtime metrics and New Relic Availability tool is running **What problems is PaperTrail solving and how is that benefiting you?** Application logging, Users acess, Requests & Errors. ### 39. An "ok" log collection tool **Rating:** 3.5/5.0 stars **Reviewed by:** Rob M. | Director of Software Development, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2016 **What do you like best about PaperTrail?** * slack integration * email alerts * saved searches that create alerts. For example, alert about " deadlock occurred" is useful to get in your inbox/slack channel * easy to setup/use * browser interface **What do you dislike about PaperTrail?** * papertrail monthly limit stops collecting data, instead of simply dropping the older data * very difficult to search for all instances of "X" in the logs, followed by browsing around the area related to "X" every where. Instead, papertrail lets you look at one instance of "X", but then forgets the search condition. * forces you to create a saved search when you were just trying to have an adhoc search * it's tended to be unreliable, at times we find ourselves simply logging into the server in question and grabbing the logs. **Recommendations to others considering PaperTrail:** Probably should look around for competitors, it's not a worlds best product, but it's not bad either. At about $100/month, its kinda expensive for what it is. **What problems is PaperTrail solving and how is that benefiting you?** makes it easier to track down problems by looking in server logs, thus saving ops time. ### 40. Searchable, instant logs from multiple servers **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler L. | Web Developer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2016 **What do you like best about PaperTrail?** The ability to search system log files across a large number of servers quickly and filter the results based on keywords or server "groups". The alerting functionality is also awesome. For example, you can setup an alert when someone logs into a server via SSH, or if a certain users public key was accepted for SSH login. Also very useful for searching for exploit attempts. Searching for program:httpd "O:"" will yield results for attempts to exploit this Joomla exploit: https://blog.sucuri.net/2015/12/remote-command-execution-vulnerability-in-joomla.html Searching for "program:httpd "() {"" yields Shellshock exploit attempts. Very useful. **What do you dislike about PaperTrail?** Longer log retention for search across all plans. All plans include an archive of your logs for 1 year, which is sufficient for most. **Recommendations to others considering PaperTrail:** They have a plan that's free forever. It only includes a week of archives and the last 48 hours of logs are searchable. Pretty decent for free. **What problems is PaperTrail solving and how is that benefiting you?** Monitoring for exploit attempts, making sure that the proper people are the only ones logging into systems, weather it's SSH or MySQL. ### 41. Very useful log aggregration **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin V. | Software Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2016 **What do you like best about PaperTrail?** PaperTrail handles log aggregation well and the price is great. It may not be as full featured as other log aggregators like Splunk, however the price is substantially less. It gets the job done well for basic log aggregation. PaperTrail also has a fantastic support team that has delivered every time. **What do you dislike about PaperTrail?** The search facility is functional but could be improved, it could stand for more search options than just a string text box.. selecting multiple machines, etc. The product itself functions well overall but I don't see many product updates or new features. The feature set from my perspective has been about the same since our initial implementation. It could use some smart analysis of log events and determine prolific issues as well as the ability to filter out events that are deemed less important. **Recommendations to others considering PaperTrail:** Papertrail is rsyslog compatible so it's relatively easy to use with something like NXLog. **What problems is PaperTrail solving and how is that benefiting you?** PaperTrail aggregates logs and is generally easy to setup. It's completely solved the problem of having to jump on different machines to see what's going on. Now it's just a matter of hopping onto Papertrail, which has saved a tremendous amount of time. ### 42. Does what it says on the tin **Rating:** 5.0/5.0 stars **Reviewed by:** Dave N. | Director of DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2016 **What do you like best about PaperTrail?** Papertrail is one of these "simple but powerful" services that does what it says on the tin and "just works". It's very easy to send logs from 1 system or 1000 systems to Papertrail and then intelligently search the logs or trigger alerts. The search functionality in particular is very simple to use and understand and being able to save searches or send the results to external tools like Slack is very helpful. **What do you dislike about PaperTrail?** The alerting, while very good, could be better. It's good at finding specific patterns or a number of events but cannot easily be used for trending (ie. alert me when things go outside of a defined or determined normal) **Recommendations to others considering PaperTrail:** Papertrail and the people behind it are fantastic. It's easy to setup yet powerful to use and the support team is top notch. I would recommend on the Linux side using nxlog to gather and send logs to papertrail. It's incredibly flexible and reliable. **What problems is PaperTrail solving and how is that benefiting you?** We use Papertrail to centralize logs from all of our servers. In a cloud environment where auto-scaling is utilized, logging onto a machine to view logs is just not possible. Papertrail allows us to centralize all logs and then give access to people who need them. We can also alert on specific log messages or an amount of log volume (ie. notify me when web app AVC has 50 HTTP 500 errors in a 1 minute period) ### 43. Use it everyday **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2016 **What do you like best about PaperTrail?** Best thing in the whole world. I use it everyday to track down bugs and get alerts about issues in my application. I can't tell you how many times I was able to find a bug quicker because of papertrails kick as searching features. Also love the fact that I can set the timezone since we have a dispersed team. Makes my like so much better. **What do you dislike about PaperTrail?** I wish they had a tool that helped me load in old logs and search for them. It's really difficult to find things in old logs in a .txt file **Recommendations to others considering PaperTrail:** Set up alerts to Slack and use a logging library like winston **What problems is PaperTrail solving and how is that benefiting you?** Being able to dynamically search logs can help our dev team find and squash bugs 10 times faster ### 44. Use papertrail for logging for our web app **Rating:** 4.5/5.0 stars **Reviewed by:** Parag S. | President, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2016 **What do you like best about PaperTrail?** How instant it is and how easy it was to set up. **What do you dislike about PaperTrail?** I believe the integrations could be a bit more streamlined and would be nice if it was easier with multiple deployments. **What problems is PaperTrail solving and how is that benefiting you?** Ability to get real time logging within our web app so we can see what is happening. It also integrates with Slack so its helpful when there are errors. ### 45. Papertrail is the first add-on I provision on any new Heroku app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2016 **What do you like best about PaperTrail?** Papertrail is simple, straightforward and relatively powerful. More than any other logging service I've used, I find Papertrail to strike the right balance between usability and complexity when I need to manage or review my logs. **What do you dislike about PaperTrail?** Papertrail doesn't leave a lot to criticize – they could probably update the UI a bit, but that's a pretty trivial issue in the grand scheme of things. **Recommendations to others considering PaperTrail:** If you can deal with a more simplified alert condition system, Papertrail has a lot going for it. **What problems is PaperTrail solving and how is that benefiting you?** Papertrail is a great way to get a handle on Heroku's app logging, set simple log alerts, and search/archive logs permanently. Simply as a service to archive our logs to S3, Papertrail has been invaluable. ### 46. Good log aggregator. Lacks analysis. **Rating:** 3.0/5.0 stars **Reviewed by:** Ygor A. | CTO & Co-founder, Research, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2016 **What do you like best about PaperTrail?** The log aggregation, search and live tailing works flawlessly. **What do you dislike about PaperTrail?** It doesn't have any analytics capabilities which is a huge disadvantage near the competitors. **Recommendations to others considering PaperTrail:** If all you need is log aggregation, search and live tailing, go for it. If you need analytics, Papertrail is not the choice. **What problems is PaperTrail solving and how is that benefiting you?** We are a mobile crowdsourcing startup with 300000 users in brazil and apps for both iOS and Android. Paper trail is used to aggregate and search all logs generated by all our servers. ### 47. Works great when you are small, expensive when you are big **Rating:** 3.5/5.0 stars **Reviewed by:** Tapan P. | Principal Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2015 **What do you like best about PaperTrail?** It's super easy to integrate into your infrastructure. Almost all logging libraries in any language support syslog and since papertrail has a syslog interface, you can easily start logging to papertrail. Search works well and I like how you can configure sources, etc. to make it clickable to filter. **What do you dislike about PaperTrail?** Becomes really expensive when your logging needs go up. We were paying more for logging on papertrail than our servers. Search also becomes really really slow at that scale. Doesn't provide graphs from logs out of the box. Would've loved that. **Recommendations to others considering PaperTrail:** Definitely tune and filter the logs you send to papertrail. It's not for debug logging. It gets very expensive as your log size grows. We have never experienced any outage and service always worked well so it's definitely reliable. **What problems is PaperTrail solving and how is that benefiting you?** We did not want to set up our own logging infrastructure and scale and maintain it. Papertrail was the perfect solution for that. Easy to integrate into our infrastructure, easy to use. ## PaperTrail Discussions - [© 2023 جميع الحقوق محفوظة. لمنصة إمكان العربية](https://www.g2.com/discussions/2023) - 1 comment, 1 upvote - [What is log management tool?](https://www.g2.com/discussions/what-is-log-management-tool) - 1 comment - [How Papertrail works?](https://www.g2.com/discussions/how-papertrail-works) - 1 comment - [What is Papertrail used for?](https://www.g2.com/discussions/what-is-papertrail-used-for) - 1 comment - [View PaperTrail pricing details and edition comparison](https://www.g2.com/products/papertrail/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+18%3A11%3A05+-0500&secure%5Bsession_id%5D=9a97eb1d-9172-49dc-b0c4-ca07fb593833&secure%5Btoken%5D=a91513c20102236b75cf163112d3b8f216440e228bb4fea17e6df2ae2cac897c&format=llm_user) ## PaperTrail Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs ## Top PaperTrail Alternatives - [Dropbox](https://www.g2.com/products/dropbox/reviews) - 4.4/5.0 (30,675 reviews) - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,204 reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - 4.3/5.0 (9,864 reviews)