--- title: Ozonetel Reviews meta_title: 'Ozonetel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 625 reviews by the users' company size, role or industry to find out how Ozonetel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 625 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ozonetel Reviews **Vendor:** Ozonetel **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 625 ## About Ozonetel Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. ## Ozonetel Pros & Cons **What users like:** - Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings. (134 reviews) - Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications. (95 reviews) - Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease. (86 reviews) - Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management. (69 reviews) - Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation. (57 reviews) - Users value the **efficiency** of Ozonetel, noting quick connections and improved productivity in their workflow. (54 reviews) - Users find Ozonetel's **reliable network and useful features** enhance their calling experience and support efficiency. (52 reviews) - Users praise the **intuitive interface** of Ozonetel, making communication seamless and hassle-free. (48 reviews) - Call Recording (47 reviews) - User Interface (46 reviews) **What users dislike:** - Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience. (61 reviews) - Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel. (61 reviews) - Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel. (41 reviews) - Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls. (41 reviews) - Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience. (38 reviews) - Poor Connectivity (29 reviews) - Users experience **slow loading** times with Ozonetel, leading to frustrating delays and interruptions during calls. (29 reviews) - Limited Connectivity (25 reviews) - Delays (23 reviews) - Slow Performance (23 reviews) ## Ozonetel Reviews ### 1. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Yashika J. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Ozonetel?** I am happy to use this Ozonetel cloud agent in this I found more connectivity with the customers, and it is easy to use customer are also satistied while hearing our voice. **What do you dislike about Ozonetel?** As there is no such thing I found till now, sometimes i found difficult to hear customer voice but otherwise all is good **What problems is Ozonetel solving and how is that benefiting you?** To solve customer query and this is very beneficial to us as I found ease to work on this ### 2. Work efficiency enhancer **Rating:** 4.0/5.0 stars **Reviewed by:** Vishal S. | Team Lead Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Ozonetel?** It is very user-friendly and easy to create campaigns. The new UX, which includes calling and WhatsApp features for everyone, is the icing on the cake. **What do you dislike about Ozonetel?** After generating bigger reports sometime it takes a lot of time for the download. **What problems is Ozonetel solving and how is that benefiting you?** Combining WhatsApp and calling features into one platform makes it more cost-effective for me. Previously, I was using separate tools for chat and calls, which was more expensive. The auto-dialer feature also enhances productivity. ### 3. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Bharath R. | Customer experience agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** Call connectivity and quality is very good. **What do you dislike about Ozonetel?** The DND mode is quite bad, other than that everything is fine. **What problems is Ozonetel solving and how is that benefiting you?** It is helping to connect with our customers and clients. ### 4. Must recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Rehaman R. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Ozonetel?** The best part of ozonetel is customization. **What do you dislike about Ozonetel?** Nothing as such so far, One thing if i want to specify that is basically on dashboard. **What problems is Ozonetel solving and how is that benefiting you?** Basically for inbound calls ### 5. Ozonetel CloudAgen Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ritik S. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Ozonetel?** The best thing about the cloud agent is the ease of using it provides all the required reports at one place. **What do you dislike about Ozonetel?** Th least helpful thing is attempt count change as there is not option to change the data attempt in real time **What problems is Ozonetel solving and how is that benefiting you?** The Ozonetel cloud agnet is hellping the business and enhancing the customer experience it solves all the requirements of the contact centeres ### 6. convenient, Easy to use, Productivity Booster **Rating:** 4.5/5.0 stars **Reviewed by:** Preeti Y. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Ozonetel?** The new UX agent and admin login on the same page is very nice all historical and cdr report is on the same page now i don't have to login on different portals **What do you dislike about Ozonetel?** can create a dashboard for all the reports whereas users we don't have to download multiple reports in Excel **What problems is Ozonetel solving and how is that benefiting you?** The major impact is on agent's productivity, as they don't have to be involved in manual efforts to dial, ### 7. The service given by ozontel is really great. it made our work easy and convenient. **Rating:** 4.0/5.0 stars **Reviewed by:** Taniya D. | operational agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Ozonetel?** it is helpful and easy, it made our working style better. **What do you dislike about Ozonetel?** nothing,i like every features of Ozontel. **What problems is Ozonetel solving and how is that benefiting you?** it is helping us in taking calls easily ### 8. It easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Kajal S. | Consultants, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Ozonetel?** the connectivity is very smooth and effecient. **What do you dislike about Ozonetel?** the back ground voice is also get recored in while calling even the call is not connect with the customer. **What problems is Ozonetel solving and how is that benefiting you?** Call connectivity is every smooth ### 9. It's very friendly and very easy to work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Ozonetel?** It is like ready stuff for me when ever I work on it. I don't even ask some one to guide as it is very easy . I would like to recommend Ozonetel CloudAgent. **What do you dislike about Ozonetel?** Not yet experienced till now.Minor think like getting logged out. **What problems is Ozonetel solving and how is that benefiting you?** When ever we face issue with outbound and inbound call issues then the issue will be resolved very quickly ### 10. Working with Ozonetel **Rating:** 4.5/5.0 stars **Reviewed by:** Gulshan R. | Team Leader - operations , Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Ozonetel?** The most important and useful feature of ozonetel cloud agent is agent Id lock feature through this feature we can restrict any user to login with the credentials this will enhance the security. **What do you dislike about Ozonetel?** The least helpful from ozonetel is attempt count we cannot churn the data on basis of attempt count. **What problems is Ozonetel solving and how is that benefiting you?** The cloud agent solving the problem of monitoring the agent and also providing the connectivity on virtual sips ### 11. Great Experience with a Great scope in after sales service **Rating:** 4.0/5.0 stars **Reviewed by:** Mayank V. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** Minimal Admin Interface, ease of integration **What do you dislike about Ozonetel?** Frequent account manager changes, customer support **What problems is Ozonetel solving and how is that benefiting you?** Ozontel helps us in bringing all interactions in a single view platform. ### 12. Helping my team to cater all the leads on time **Rating:** 5.0/5.0 stars **Reviewed by:** Manish Babu K. | sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Ozonetel?** it is helping everyone to have a clear picture in utilising all the leads **What do you dislike about Ozonetel?** have some trubleshoots in interface at the time of calling **What problems is Ozonetel solving and how is that benefiting you?** As its been integrated to our CRM , It is helping us to find out the right person who is trying to reach out us back ### 13. Nice **Rating:** 1.5/5.0 stars **Reviewed by:** Juhas R. | sales, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ozonetel?** user friendly with good interferance and **What do you dislike about Ozonetel?** its not friendly its complicated to use for **What problems is Ozonetel solving and how is that benefiting you?** its good we do multiple calls but voice is not clear ### 14. Ozonetel Cloud Agent - Review **Rating:** 5.0/5.0 stars **Reviewed by:** Zulqarnain A. | Pre-Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Ozonetel?** Ozonetel CloudAgent seems to have some cool features. First off, the comprehensive monitoring – tracking performance across 300+ parameters is impressive. It gives supervisors a bird's eye view of what's happening on their floor, which sounds super helpful. The deep CRM integrations also caught my eye. Imagine auto-logging call data and recordings into your CRM – that's a real time-saver. Agents being able to click-to-call or answer calls right from the CRM? That could make handling customer queries way faster, like 25%-35% faster, according to them. I also like the idea of unified dashboards for an effortless omnichannel experience. Agents switching between voice and digital channels on one dashboard? That sounds like it could make things a lot smoother for them, ensuring conversational continuity for customers across different channels. **What do you dislike about Ozonetel?** Now, on the flip side, there could be a learning curve. With all these features like AI and deep CRM integrations, it might take a bit for everyone to get the hang of it. Complex platforms can be a bit tricky until you're used to them. And speaking of CRM integrations, while they sound great, the actual process might pose some challenges. It's worth checking how smoothly it plays with different CRM systems – compatibility glitches could be a headache. Another thing to consider is the potential for overwhelm. Tracking 300+ parameters is awesome, but if it's not presented in a user-friendly way, supervisors might feel a bit drowned in data. Also, being cloud-based, it means the performance is tied to internet connectivity. So, if the internet acts up, that could affect how well CloudAgent works. **What problems is Ozonetel solving and how is that benefiting you?** 1. Keeping Tabs on Everything: Old Issue: You know how it goes in regular contact centers, right? Keeping track of what's happening on the floor can be a bit of a headache. CloudAgent's Fix: But with CloudAgent, they've got these dashboards that cover more than 300 different things! It's like supervisors get a front-row seat to everything, making decisions way easier. 2. No More CRM Headaches: Old Hassle: Manually entering call data into the CRM and handling calls separately? Ugh, talk about time-consuming. CloudAgent's Fix: CloudAgent takes care of that with CRM integrations. Calls get logged in automatically, and agents can handle calls right from the CRM. Speeds up things, cuts down on errors, and they say queries get sorted out faster too! 3. Unifying the Chat Chaos: Old Challenge: Handling calls, texts, and WhatsApp separately? It's like juggling too many balls at once. CloudAgent's Fix: CloudAgent brings all of that onto one dashboard. Agents can switch between calls, texts, and whatever else effortlessly. Keeps the customer experience smooth across the board. ### 15. Ease of Campaign creation , efficient work flow **Rating:** 4.5/5.0 stars **Reviewed by:** Preeti J. | Business development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** Outbound campaign reduces a lot of manual efforts for you and the sticky feature helps to connect with the same agent over WhatsApp for customers and also very user friendly **What do you dislike about Ozonetel?** I didn't find any dislike yet everything is going smooth **What problems is Ozonetel solving and how is that benefiting you?** For any business, overall productivity needs to be on the higher side and with ozonetel my team's productivity increases significantly using predictive dialer ### 16. Na **Rating:** 2.0/5.0 stars **Reviewed by:** Mohammed Ibrahim S. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ozonetel?** User friendly interference with more things to learn **What do you dislike about Ozonetel?** It's very complicated with lots of bugs and **What problems is Ozonetel solving and how is that benefiting you?** It's a good platform with good voice clearance ### 17. Ozonetel Cloud Agent Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gulshan R. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Ozonetel?** The most helpful thing in ozonetel is team dashboard where we can check all the agent logs with impression. **What do you dislike about Ozonetel?** The least helpful thing in ozonetel is prioritization of call data as it dosen't allow attempt count change **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel cloud agent is providing solutions for contact centers it also allows for smooth outbound calling and chat services , it helps in providing customer services. ### 18. Quick service and very trusworthy. **Rating:** 5.0/5.0 stars **Reviewed by:** satyam s. | Academic counsellor., Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2024 **What do you like best about Ozonetel?** Their service is marked by efficiency and punctuality, its processes and boosted productivity. - Customer Support - Ease of Use and Number of Features. **What do you dislike about Ozonetel?** There is nothing which i dislike, its been a good experience with Ozonetel CloudAgent. **What problems is Ozonetel solving and how is that benefiting you?** To find the appropriate information and connect with the right person without putting so much efforts through the automation. ### 19. User friendly, easy to operate, Reliable service **Rating:** 5.0/5.0 stars **Reviewed by:** Rashmi M. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Ozonetel?** The features of their software include Omni channel, Live call monitoring, and flexible dialer methods. It's very easy to operate, and user-friendly which allows uninterrupted business calls and ensures a smooth journey. **What do you dislike about Ozonetel?** Predictive calls can impact sales efforts:- Dropped/Abandoned calls Spam/Scam DID's **What problems is Ozonetel solving and how is that benefiting you?** It provides superior security, compliance, and reliability so Ozonetel is a secure, integrated customer care interface. It also helps in optimizing the sales process. ### 20. it's good but facing issues in connecting call **Rating:** 3.5/5.0 stars **Reviewed by:** Ayushi S. | customer support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** user friendly, easy navigation, support. **What do you dislike about Ozonetel?** facing connection issue, dial 3-4 times to connect call **What problems is Ozonetel solving and how is that benefiting you?** its helps in call to customer, ### 21. Ease of use interface **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu N. | Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Ozonetel?** Before cloud agent features I would like to say their support system is remarkable rest whole calling solution is best in the market **What do you dislike about Ozonetel?** I didn't experience any least helpful yet **What problems is Ozonetel solving and how is that benefiting you?** I can monitor my whole teams efficency and startigies accordingly to make the best use of it. Autodialer helps in call pacing that enhance the number of attempts to the customers ### 22. Ozonetel Cloud Agent Review **Rating:** 4.5/5.0 stars **Reviewed by:** Prerna R. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** The best feature of ozonetel cloud agent is call queue feature where we can check the pendency of calls in real time. **What do you dislike about Ozonetel?** Least helpful in the ozonetel cloud agent is we cannot change the data in progressive camps **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel cloud agent helps in monitoring the productivity and efficiency of agents in real-time also it helps in taking further action to improve process. ### 23. New Whatsapp and call feature Improve my Personal Connection with Customers **Rating:** 4.0/5.0 stars **Reviewed by:** HariOm K. | Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Ozonetel?** Very Userfriendly, New Dashboard Helps me to see my other peers on which break that helps me to schedule my breaks accordingly, also it improves my talktime a lot in daily productivity. **What do you dislike about Ozonetel?** SIP Disconnection is the only thing which hamper my work. **What problems is Ozonetel solving and how is that benefiting you?** Majorly Connectivity as it had provided multiple DID's which helps to get more connectivity with calling from different numbers ### 24. Ease of customer interaction **Rating:** 4.5/5.0 stars **Reviewed by:** Kirti S. | Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Ozonetel?** My mannual efforts has been reduced completely with the help of progressive dialer **What do you dislike about Ozonetel?** Very rare problem of SIP disconnection but not sure internet is the problem or ozonetel **What problems is Ozonetel solving and how is that benefiting you?** Its giving me feature to connect on whatsapp with the same person I am on call with to share important data is really helpful, Auto dialer reducing my mannual efforts. ### 25. Very Good Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Sandeep K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Ozonetel?** Effortless integration and implementation! The primary highlight is their excellent service, especially in training and agent support. We consistently receive prompt responses for any issues related to call connectivity and IVR. The added advantage of accessing detailed stats for both inbound and outbound call recordings has significantly enhanced our operations. Appreciating the efficiency and responsiveness. **What do you dislike about Ozonetel?** If there's an option to create and customize our reports, it would enhance the overall experience. **What problems is Ozonetel solving and how is that benefiting you?** We, being in the automobile industry, have dedicated Sales and Service call centers. The user-friendly application facilitates easy handling of both incoming and outbound calls. The standout feature is the generation of comprehensive inbound and outbound reports, including agent-wise statistics. Agents can conveniently access their performance metrics in their login, providing a motivational tool for our call center team. ### 26. User Friendly Interface & Responsive **Rating:** 4.0/5.0 stars **Reviewed by:** Pavan U. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2023 **What do you like best about Ozonetel?** ● Easy To Use & Understand. ● Quick Responsive To Any Action. ● Call Tagging Is Main Feature To Track Leads & Sources. ● We Can Schedule Call Reminder For Folllow Up Calls **What do you dislike about Ozonetel?** Not Deslike But Improvements I Can Share ● Sometime Call Not Landing On Phone ● Need To Clear Cache Fill again & again sometime ● Glitch During Calls Auto Disconnecting **What problems is Ozonetel solving and how is that benefiting you?** ● Understand Lead Sources its helping for marketing ad campaign. ● Call Recording Feature It Helps To Understand Calls Quality & Analysising. ● We Can Able To Add Catagory In Dropdown Section ### 27. User friendly and quick adaptation **Rating:** 5.0/5.0 stars **Reviewed by:** Devesh M. | CE executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Ozonetel?** The disposition is a boon, can quickly attain the data. The break feature and the data can be sorted out very easily and the CSAT helps the agents get better at their work. **What do you dislike about Ozonetel?** The missed calls data could be sorted in a better manner, in a way that if the person has reached out again and the 2nd attempt was successful, it either stops reflecting or something which avoids double callings **What problems is Ozonetel solving and how is that benefiting you?** Able to keep a track of data with customers and how the agents are performing. The idle time and the NPS through calls and how many queries are being resolved or not ### 28. Best efficient call center solution at an affordable cost **Rating:** 4.0/5.0 stars **Reviewed by:** Nitish K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Ozonetel?** Ozontel cloud agent has many best features and provides ease of use with simple interface for the agents, while providing attractive & intutive dashboard and reports to the admins/executives. There are admin level settings which are very useful and one can choose to export data in different formats to derive further conclusions from the data. The implementation is easy for different campaigns and groups. We use this daily for sales campaigns and customer support and have found it's a good solution. The best thing is the customer support of ozontel is there to help with any challenges and the cloudagent ozontel strives to push updates and upgrades to take this to the next level. The API provides opportunity to developers to integrate to the platform for sharing the real-time data with partners and vendors and build tools on top of ozontel. **What do you dislike about Ozonetel?** I have faced some issues in the sticky feature of Ozontel where the routing has been somewhat difficult and there are some error codes which are not very clear and useful for e.g., NormalUnspecified, UnexpectedError or something like this. The names of the reports needs to be more clear with the forum with updated knowledge base of how to set up different things and the scheduled auto-send reports doesn't work well. **What problems is Ozonetel solving and how is that benefiting you?** Ozontel is helping solve the customer support and interaction and customer relationship management make better where businesses can build long-lasting relationships with consumers and users. This helps us believe in Ozontel CloudAgent's vision and continue to use their portals and services. ### 29. Exellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2018 **What do you like best about Ozonetel?** Options of viewing agents live status/option to download instantly call CDR/view of out bound dialler priority/call history option on agent screen/call conference option on agent screen **What do you dislike about Ozonetel?** Color combination is very dull/less monitoring options. Campaign/Skill search tab can be made little more visible. **What problems is Ozonetel solving and how is that benefiting you?** Customer readability is made simple with this solution ### 30. It is very user friendly , swift and seamless experience, with so many features **Rating:** 5.0/5.0 stars **Reviewed by:** Heena B. | Talent Acquisition Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Ozonetel?** several key aspects of Ozonetel's services, particularly in the context of LawSikho: Diverse Campaign Options: Ozonetel provides a range of campaign options, which helps avoid confusion across different departments. This flexibility likely allows LawSikho to tailor their approach to various tasks and objectives. Call Handling Features: The system's capability to set up inbound, progressive calling, and outbound call features is crucial for managing different types of calls efficiently. This likely contributes to a smoother workflow and better organization of tasks. Call Recordings: The availability of call recordings is a valuable feature for quality control, training purposes, and documentation. This ensures that a record of all interactions is readily accessible for review. Integration with Portals: The ability to integrate Ozonetel with LawSikho's portals is likely a significant advantage, providing a seamless connection between communication systems and other tools used within the organization. Easy Report Extraction: The ease of extracting major reports from Ozonetel simplifies the process of obtaining important data and insights. This likely contributes to informed decision-making and performance analysis. Handy and Easy to Use: Overall, it seems that Ozonetel provides a user-friendly and handy experience for cloud agents. This ease of use is crucial for ensuring that the technology enhances, rather than hinders, daily operations. **What do you dislike about Ozonetel?** I appreciate the overall excellence of the Ozonetel platform. However, I've encountered some challenges, such as extended wait times when trying to connect with customer care and a somewhat prolonged duration for resolving technical glitches. Despite these concerns, I find the platform to be highly effective and commendable in most aspects. **What problems is Ozonetel solving and how is that benefiting you?** The major problem is we have 14000 students in our system and they have lot of customer care queries so ozentel is the best platform with which students can connect with us and we have so many departments so ozetel helps us to connect with students without sharing our contact details and we also have recording feature which helps to document the calls. ### 31. its amazing tool to connect with your requirements and good quality of voice **Rating:** 5.0/5.0 stars **Reviewed by:** Sarfaraz A. | Customer support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ozonetel?** Ozonetel provides responsive customer support, assisting users with setup, troubleshooting, and feature utilization. **What do you dislike about Ozonetel?** Users might appreciate more proactive support, such as reaching out to them with updates or solutions before they need to contact support. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel provides responsive customer support, assisting users with setup, troubleshooting, and feature utilization. ### 32. Use Ozontel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** 1. Ease to use 2. We have access to hear our own calls 3. We will be notified by tunes for incoming calls and its get displayed 4.We can see our avail time in bold numbers **What do you dislike about Ozonetel?** 1.Not able to see the our breaks , cannot track 2.Disposition timing is only for 30 sec 3. Cannot track the old calls 4.We dont have pause button **What problems is Ozonetel solving and how is that benefiting you?** Im new to this so i dont no much i observed such things which i have shared with you ### 33. Ozonetel hai toh consumer reach smooth hai! **Rating:** 5.0/5.0 stars **Reviewed by:** Sharad Singh R. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2023 **What do you like best about Ozonetel?** In order to facilitate communication, I use Ozonetel services to allow my business partner to contact us. Through the inbound system, we receive their request and can easily verify the partner's non-registered check. Partners can call for free. Additionally, Ozonetel's multi-level IVR system assists us in guiding Partners to the department they wish to connect with when managing Partners to connect to a specific team. While this is going on, we make sure that connectivity and wait times are maintained. Next, we use Ozonetel's recoded IVR, which includes information about any dynamic recoding and keeps callers interested. **What do you dislike about Ozonetel?** After four years of service with Ozonetel, In my experience, Ozonetel's support team is excellent at responding to issues and usually resolves them quickly. However, there are occasions when issues are verified but no action is taken. This is one unusual case in the last four years. **What problems is Ozonetel solving and how is that benefiting you?** Progressive dialing soved a big connectivity issue we had in past, by implementing it our customer connectivity jumped to 80% when prior it was 30-35%. ### 34. Ozonetel made the work experience very easy , its very easy to access **Rating:** 5.0/5.0 stars **Reviewed by:** Ritika T. | Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ozonetel?** We can check our every detail on it whether it is about performance or any history **What do you dislike about Ozonetel?** There nothing to dislike in ozonetel everything is perfectly organised in it **What problems is Ozonetel solving and how is that benefiting you?** ozonetel made calling easy by its auto dialer feature . also can check every activity performing on it without any hassle ### 35. Fast and easy way of calling **Rating:** 4.5/5.0 stars **Reviewed by:** Muskan N. | Relationship Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Ozonetel?** Dial customer first feature with progressive dialer helps me to connect with customer only once they pickedup the call, gives a lot of relaxation to my ears. **What do you dislike about Ozonetel?** Click to call didn't work sometimes we have to rest to make it work again **What problems is Ozonetel solving and how is that benefiting you?** Call pacing helps in improving the connectivity ### 36. It is easy to access, **Rating:** 4.0/5.0 stars **Reviewed by:** Vaishnavi G. | Senior Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ozonetel?** It is easy to download the report and calls **What do you dislike about Ozonetel?** it is time-consuming for loading. if 1 call is disconnected. if the next call hits, we will not be able to be on the same page. **What problems is Ozonetel solving and how is that benefiting you?** We will get more options to create ### 37. Amazing tool for the productivity tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Ritika S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Ozonetel?** Very easy to use Training of the product is quite easy Best calling tool for the customer support **What do you dislike about Ozonetel?** support team should be more attentive on the clients queries **What problems is Ozonetel solving and how is that benefiting you?** Tracking of the daily calls by team Breaks tracking Productivity tracking ### 38. Good tool to improve calling team productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Rohan G. | Management Associate - CEO’s office, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Ozonetel?** click to call feature is te most useful feature **What do you dislike about Ozonetel?** high frequncy of failures. many times agents face calling issue and it is resolved late **What problems is Ozonetel solving and how is that benefiting you?** Cloudagent is helping our organisation to better connect with our customers. Call connectivity is 40% which is good ### 39. Increase my connectivity through whats app feature **Rating:** 4.0/5.0 stars **Reviewed by:** Sakshi S. | Insurance Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Ozonetel?** outbound campaign help me to reduce my mannual efficency to dial calls any very easy to use **What do you dislike about Ozonetel?** sometimes there is pause issue and some logout issues which we wanted to correct them **What problems is Ozonetel solving and how is that benefiting you?** Auto dialer significantlly improves my productvity and makes me more efficient ### 40. NA **Rating:** 4.5/5.0 stars **Reviewed by:** Harshith D. | Team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ozonetel?** Tool is really user friendly. Would recommend the tool to anyone who is looking for a dialer solution. **What do you dislike about Ozonetel?** Support is slow and yet times no response this needs to be fixed **What problems is Ozonetel solving and how is that benefiting you?** Dialing of leads and also for driving conversions ### 41. It is a good tool to handle, helps to access faster **Rating:** 4.5/5.0 stars **Reviewed by:** Rutuja m. | Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Ozonetel?** Easy to access, Easy to place the order. **What do you dislike about Ozonetel?** It takes more time to load, where it is time consuming. **What problems is Ozonetel solving and how is that benefiting you?** It is eaasy to follow up on our own leads, where it is difficult to access in other tools. ### 42. I am really pleased with how Ozonetel’s call center works. **Rating:** 4.0/5.0 stars **Reviewed by:** Sufran A. | Customer support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Ozonetel?** Ozonetel makes every interaction smooth and effective, also It helps dealing with issues much easier. This level of service greatly enhances the customer experience. **What do you dislike about Ozonetel?** Sometime Ozontele disturb us Technially. **What problems is Ozonetel solving and how is that benefiting you?** We are facing Technical problem some time. ### 43. User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Singh A. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Ozonetel?** The first and most important thing is it is very user friendly. One who has the basic knowledge of computer can operate and use. **What do you dislike about Ozonetel?** Well there are hardly any issue we can face. The one which is coming to my mind is sometimes there are some echo in the voice but it will get resolve after logout and login again. **What problems is Ozonetel solving and how is that benefiting you?** They are constantly working on the issue which hardly occurs and it is easy for customers to interact and operate from their end as well ### 44. All good **Rating:** 5.0/5.0 stars **Reviewed by:** Kailash N. | Subject Matter Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Ozonetel?** Ozonetel CloudAgent facilitates rapid customer calls, streamlining the process and enhancing efficiency. Its seamless integration provides instant access to comprehensive customer details upon call initiation. The overall experience has been consistently impressive, making Ozonetel a valuable tool for our communication needs. Simply put, it's awesome! **What do you dislike about Ozonetel?** Ozonetel has been incredibly beneficial, and there are no dislikes to report thus far. Its performance and features have met or exceeded expectations, contributing positively to our operations. The experience with Ozonetel has been seamless and without any issues, making it a highly recommended solution for our needs. **What problems is Ozonetel solving and how is that benefiting you?** Ozonetel CloudAgent effectively addresses our communication challenges, providing swift and efficient solutions. Its streamlined approach to customer calls and instant access to relevant details have significantly improved our workflow. Ozonetel's seamless functionality has proven invaluable, resolving our issues and enhancing overall operational efficiency. ### 45. I like to working in this interface as it is easy to understand **Rating:** 5.0/5.0 stars **Reviewed by:** Bhanu P. | Customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Ozonetel?** I worked in this interface for outbound calls and inbound calls and easy to get recoreded call links. **What do you dislike about Ozonetel?** cloud agent sometimes auotmatically disconnected when talks with user **What problems is Ozonetel solving and how is that benefiting you?** cloudagent sometimes atuomatically discconected when talk with user ### 46. It improves my efficency and productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Nirbhay S. | Sales AssociatePolicybazaar, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Ozonetel?** Click to call feature through zoho integration **What do you dislike about Ozonetel?** During the work if network gone, sometimes its take time to connect **What problems is Ozonetel solving and how is that benefiting you?** Earlier using mobile phone to connect with customer, difficult to take follow-up. But after using Ozonetel everything going in a good way. ### 47. Ozonetel Review **Rating:** 3.5/5.0 stars **Reviewed by:** Narendra Singh D. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2024 **What do you like best about Ozonetel?** As an admin, who need different kind of data sets, It is very smooth. **What do you dislike about Ozonetel?** As an agent who uses it for calling, there is still so much room for calling expereince. **What problems is Ozonetel solving and how is that benefiting you?** When you work in a hybrid model, it is very important to have flexibility in the calling tools, with the help of ozonetel we can add or remove/change any account or number on which we wish to receive calls. ### 48. Quick Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Manasa K. | Inside Sales specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Ozonetel?** Good to filter the leads & easy to use **What do you dislike about Ozonetel?** In blended mode, progressive dialing is taking place **What problems is Ozonetel solving and how is that benefiting you?** Helping in catering the leads ### 49. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwin . | customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Ozonetel?** is is a userfriendly application, easy to use and navigate **What do you dislike about Ozonetel?** sometimes its gets stuck, and the call gets hanged **What problems is Ozonetel solving and how is that benefiting you?** help in connecting with the customers and understand what the issue is going on what customer ### 50. Ozone feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Sajab H. | senior executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Ozonetel?** Easy to access, good services, user friendly **What do you dislike about Ozonetel?** Everything is good, and as such not find any issue with this **What problems is Ozonetel solving and how is that benefiting you?** Easy to fetch date , easy to track agent loggin' date , easy to monitor agents. ## Ozonetel Discussions - [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) - 2 comments, 1 upvote - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments - [View Ozonetel pricing details and edition comparison](https://www.g2.com/products/ozonetel/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A06%3A31+-0500&secure%5Bsession_id%5D=8612679c-c066-4bda-a87d-27b632f47216&secure%5Btoken%5D=2407efe13eeef7e8dc1abc71e6bc4bc14cf34b03a11785edecdc7f95bc4e149e&format=llm_user) ## Ozonetel Integrations - [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ozonetel Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Support** - Documentation - Community Support - Professional Support **Workforce Management** - Call Monitoring - Performance Evaluation **Automation** - Ticket Resolution - Customization - Intelligent Routing **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards **Artificial Intelligence** - Learning - Language - Conversational AI **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top Ozonetel Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,452 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)