NetSuite has been an invaluable platform for centralizing our business operations across inventory, accounting, and reporting. What stands out most is the depth and accuracy of the real-time reporting, which gives us a complete financial picture at any given moment without having to pull data from multiple disconnected systems. The inventory management capabilities are particularly strong, allowing us to track stock levels, manage purchase orders, and forecast demand in a way that keeps our operations running efficiently. Having accounting, inventory, and reporting all living in one platform has eliminated a significant amount of manual reconciliation and data entry that used to create errors and slow down our close process. The customization options for dashboards and reports also mean we can surface exactly the metrics that matter most to our team without wading through irrelevant data. For a business operating across ecommerce and multiple channels, having NetSuite as the financial and operational backbone gives us the confidence that our numbers are accurate and up to date. Review collected by and hosted on G2.com.

NetSuite's biggest drawback is the complexity and cost of implementation and customization. Out of the box it requires significant configuration to fit your specific business needs, and that almost always means relying on either internal technical resources or expensive outside consultants to get it set up properly. The user interface, while functional, feels dated compared to more modern platforms and can be unintuitive for new users, which makes onboarding and training more time consuming than it should be. Reporting is powerful but building custom reports can be cumbersome and often requires more technical knowledge than the average user has. The licensing and add-on cost structure can also be difficult to predict as the business grows, since many features that feel essential are gated behind additional modules. These friction points are manageable given the overall value NetSuite provides, but they are real enough that they add to the total cost of ownership beyond just the subscription fee. Review collected by and hosted on G2.com.

I am a big fan of using saved searches to provide insights for scheduling and keeping track of sales orders. Additionally the ability to filter and highlight certain information allows for users to more efficiently see the priority orders to be worked on or checked up on with the warehouse and customers. Review collected by and hosted on G2.com.

While Saved Searches have been great, I'm less enthused with the report functions as in my experience they can be flawed easily with misinterpreted data and are harder to alter quickly for results that show meaningful data. Review collected by and hosted on G2.com.

NetSuite offers a wide range of valuable features that have significantly improved our operations. Since transitioning to this software about five years ago, the experience has been highly positive. In my role within purchasing and inventory management, the system has greatly streamlined my workflow for example, having real-time access to inventory levels and purchasing data allows me to make faster, more accurate decisions without switching between multiple tools. Additionally, the centralized dashboard and automated processes reduce manual data entry and save me several hours each week, enabling me to focus on more strategic tasks. Review collected by and hosted on G2.com.

Certain processes, like generating reports or running searches, can be slower than ideal, particularly with large datasets. These challenges don’t outweigh the benefits, but they can impact efficiency in day-to-day use. Review collected by and hosted on G2.com.

I like how flexible NetSuite is and how you can interact with it. It's getting easier and easier to connect it with other platforms, whether out of the box or paid services, or using the AI models. We have been able to connect different ways, like an Apple Shopify connection with third party Selena, Floj connecting our POS Square, and using ShipStation for generating labels, all done by CSV. That's the flexibility of those with some of the tools. Review collected by and hosted on G2.com.

Some of the modules seem like they were an afterthought or built in, which isn't great. The language and safe search features aren't always clear, and there are limitations in setup that just aren't obvious. This kind of hidden knowledge is frustrating. Knowing that NetSuite is primarily a general ledger would have been helpful and saved us time. The initial setup was really challenging because we didn't have any on-site IT experts, and the consultants weren't much help. We had to manually handle a lot of processes, which was tedious. Also, moving to a web store with a user-friendly interface was harder than we thought, so we ended up using Shopify instead of SuiteCommerce. Review collected by and hosted on G2.com.

I like NetSuite for its ability to log hours for different projects and automatically feed that data into payroll calculations, which helps in creating billable invoices for clients. I also appreciate that it has different blocks for each project, allowing me to log hours for specific tasks. It's pretty easy to set up and I've been using it from the start for filing timesheets. Review collected by and hosted on G2.com.

Sometimes when you have submitted the timesheet but later when you have to make changes, you have to retract it, and that sometimes becomes confusing - the logging of new hours. Review collected by and hosted on G2.com.

What I like best about NetSuite is that it provides a complete, cloud-based ERP solution that brings together finance, order management, inventory, and reporting in a single platform. This helps reduce dependency on multiple systems and improves overall operational efficiency.

NetSuite also offers strong customization capabilities through workflows, saved searches, and scripting, which makes it flexible to adapt to different business requirements. The integration capabilities with external platforms such as eCommerce, payment gateways, and third-party logistics providers are another major advantage.

Additionally, the real-time reporting and visibility across business processes help teams make faster and more informed decisions. The platform is scalable and suitable for growing businesses, making it a reliable long-term solution. Review collected by and hosted on G2.com.

One of the challenges with NetSuite is that the user interface can sometimes feel less intuitive, especially for new users. Certain configurations and customizations may require technical expertise, which can increase dependency on developers or consultants.

Additionally, troubleshooting integrations and scripts can sometimes be time-consuming, and documentation for specific use cases is not always detailed. Performance can also occasionally slow down when working with large datasets or complex saved searches. Review collected by and hosted on G2.com.

We've been able to integrate several other apps to our NetSuite environment. Performance is great, as it runs reports with a lot of data in a matter of seconds. Review collected by and hosted on G2.com.

It would be helpful if inquiry screens were set up as a grid or table where you can filter on the results instead of having to always dump everything into Excel when looking for a specific transaction. Also, amortization entries are posted "in bulk" and it is very time consuming to get to the details. Last, I wish NS was in set up in a module format, rather than hunting for everything in a saved search or report list. Review collected by and hosted on G2.com.

I like NetSuite for its security because it allows us to comply directly with our company's security policies. The ease of use is a big plus as it greatly reduces the need for specialized training whenever someone new joins. I also appreciate that it's role-based, enabling the IT department to delegate access according to roles rather than individual users. It's great that I can work on any device and connection too. The fast timesheet reporting and the ability to enter timesheet data on one screen for projects, support cases, and tasks are really handy. Plus, the direct integration with the accounting systems in our company makes things seamless. Setting up NetSuite was very easy, though we did have a few user adoption challenges. Review collected by and hosted on G2.com.

I don't like that multi-currency settlement does not allow settlement between currencies in purchases or sales. Manufacturing planning also can't be customized depending on custom fields. Review collected by and hosted on G2.com.

I appreciate how versatile NetSuite is and how it accepts integrations with other platforms like Salesforce, Concur, and Workday Adaptive. These integrations allow our functional departments to use their preferred tools for day-to-day management while ensuring that data is shared in real time with our financial reporting. This setup prevents duplication of entry efforts and streamlines our processes effectively. Review collected by and hosted on G2.com.

We struggle with NetSuite reporting due to the naming conventions on different records having the same names. For example, trying to find the correct 'name' field when adding this detail to a saved search or report is frustrating. Initial setup is cumbersome with a lot of steps to get the data in. Review collected by and hosted on G2.com.

I like that I can access it from anywhere; it’s very flexible. It’s very different from the prior accounting software we used, where I could only access it through my personal laptop via remote desktop. Review collected by and hosted on G2.com.

The migration process from our previous accounting software to NetSuite was not smooth; it was very challenging. Also, it has been tricky to learn how to disburse funds from a trust account to vendors and providers. Review collected by and hosted on G2.com.