I like NetSuite's clean UI, which makes it easier to use. I also appreciate the automatic calculation of lead times based on purchase order dates and receipts, which helps us manage actual lead times more effectively than planned ones. Review collected by and hosted on G2.com.

The forecasting for each item based on previous sales can be improved. Review collected by and hosted on G2.com.

What I like best about NetSuite is the ability to see financial, inventory, purchasing, and sales information in one place. It provides real-time visibility into our business, helps streamline month-end close and reporting, and allows us to analyze profitability by channel, customer, and product. The flexibility to create custom reports, saved searches, and workflows has been valuable in improving efficiency and decision-making. Review collected by and hosted on G2.com.

The biggest challenges are the complexity of reporting and the amount of setup required to support operational and financial analysis. Building meaningful reports often requires advanced knowledge of saved searches, custom records, and system configurations. Data integrity can also become an issue when processes are not standardized, and troubleshooting transaction flows across inventory, purchasing, fulfillment, and accounting modules can be time-consuming. Improvements to usability, reporting, and data management would significantly enhance the user experience. Review collected by and hosted on G2.com.

NetSuite is one of the most user-friendly systems I’ve used in my 25-year career. I like that you can continually build and refine reports, add new checkboxes, and keep shaping the system so it becomes exactly what you want. Review collected by and hosted on G2.com.

Currently, the one downside of NetSuite is the naming convention of what they call items are not as clear as the outside world. For example, they use reference number instead of invoice number, item instead of GL code and us a lot of sections to include data that could he housed on the vendor profile. Review collected by and hosted on G2.com.

I use NetSuite to maintain our main accounting books, chart of accounts, and GL accounts. I use financial reports like income statements, trial balances, and balance sheets, and I can fetch and drill down into other reports. I like that NetSuite is fairly stable, and its SuiteQL and other APIs come in handy and give us flexibility to connect our external billing system and create journal entries. Review collected by and hosted on G2.com.

I find the API inconsistent when I create journal entries in bulk: some get a JE document number, while others get null. Setup was a little difficult because of our business structure and gaps in understanding NetSuite’s features. We didn’t make enough use of classes, departments, and other record facets, and I feel our chart of accounts is much larger than it should be. On the technical side, I also don’t like that NetSuite charges for using MCP and AI features that many other vendors offer these for free; access to them could make integration easier and use of NetSuite more productive. Review collected by and hosted on G2.com.

NetSuite has great reporting, especially for sales by item, transactions, inventory management, YOY item sales, and sales by customer. We use a lot of this information to help strategize for future-year sales and to support demand planning for our stores. The PO system is very user-friendly, and the overall system is highly customizable through custom reporting and saved searches. The platform is also scalable and well suited for growing businesses, and it can be tailored to meet the needs of different-size businesses through its many integrations and add-ons. They also offer live events with knowledgeable industry leaders, which can be invaluable depending on the topic. Review collected by and hosted on G2.com.

One issue is that it doesn’t connect with POS systems like Square or Shopify unless you purchase additional software, which defeats the purpose—especially when we’re already paying a high price for multiple systems. At the moment, we export our sales from Shopify and Square, then export and import our inventory from NetSuite back into Shopify and Square. Overall, that workflow is tedious and time-consuming.

The custom reporting options are great, but I wish there were a more user-friendly way to build, organize, and manage those reports. SuiteAnswers can be helpful, but if you don’t already have prior knowledge of how something works in NetSuite, it can be difficult to navigate and learn. The system can also run very slowly when generating reports. Review collected by and hosted on G2.com.

What I like best about NetSuite is its flexibility and the way it brings so many business processes into one connected system. Because the data is relational, information entered in one area can support reporting, automation, accounting, project management, customer service, and operational decision-making across the organization.

I especially value the ability to customize NetSuite through saved searches, dashboards, workflows, custom records, integrations, and SuiteScript. This makes it possible to build solutions around the company’s actual processes instead of forcing every department into a rigid, one-size-fits-all system.

When NetSuite is configured well, it becomes much more than an accounting platform. It can serve as the central source of truth for the entire business, reduce manual work, improve visibility, and give teams the information they need to make better decisions. Review collected by and hosted on G2.com.

What I dislike most about NetSuite is that its performance can sometimes be slow, particularly when loading complex records, running large saved searches, or saving records with multiple workflows and scripts attached. Performance is also a common topic within the NetSuite user community, although the cause may be related to the account’s customizations and configuration rather than the core platform alone.

I understand that this can be a tradeoff of using such a flexible and highly customizable cloud-based system, but improved speed and responsiveness would make the everyday user experience much better. Review collected by and hosted on G2.com.

I like all the different modules included in Netsuite that can share data with each other. Our sales teams finds the opportunities section helpful in keeping track of new (and old) contacts and prospects. Review collected by and hosted on G2.com.

It's hard to customize certain areas without having to use custom scripts (that we can't do ourselves and have to use our Netsuite consultant to do this for us at an added cost). Review collected by and hosted on G2.com.

Great reporting. You can build almost any report for our business needs which is super helpful! I feel like we have much better visibility into our business because of the output from NetSuite. Review collected by and hosted on G2.com.

It seems like any change, update, etc. are all additional "add-ons" or new SOWs which adds up quickly. Review collected by and hosted on G2.com.

I like being able to consolidate everything in one place. Using different systems can be very error-prone, and NetSuite helps us bring our inventory levels, orders, and returns together in one easy-to-use system. The pricing is also very affordable for my business, and the support has been good. Overall, the system performs very well, including the AI chat. Integrations are also easy to set up and work smoothly across all areas. Review collected by and hosted on G2.com.

NetSuite has a fairly steep learning curve, especially for new users, because the system doesn’t feel very intuitive. A more guided onboarding and setup experience—like interactive tutorials—combined with a cleaner, more streamlined, and focused user interface would make it much easier to get started and handle day-to-day navigation. Review collected by and hosted on G2.com.

We are into our second full month of using NetSuite. We really like the reporting capabilities and how intuitive it is. There are a lot of things yet to discover and we are looking forward to seeing used to its full capacity. Review collected by and hosted on G2.com.

Since we have only been up and running for 2 months, it is hard to say. Everything we do has been just as advertised and the team is so far very satisfied with the product. Review collected by and hosted on G2.com.