Operating Reviews & Product Details

As a small consultancy we have tried to look for a one-stop software that would cater both our resource planning needs as well as time tracking/project profitability needs. We have just started using the Opearating software as a company and what stands out to me the most so far is its comprehensive features and intuitive user experience. From the moment I started using it, navigating through the features felt natural and easy to use. Most features are logically organized, making it easy to manage our team's resources and track time efficiently. Flexibility of ways how to track different kinds of projects and their subtasks has also been useful for our business. Customer support has also been superb! Looking forward to learning to use the tool even better! Review collected by and hosted on G2.com.

While I’ve been very satisfied overall, I find that the reporting features could be somewhat more intuitive. At least as a beginner user, accessing and customizing reports sometimes requires extra steps, and a more streamlined approach would make it even easier to get quick, actionable insights. Hopefully there will also be some improvements/new features soon for tracking time per project phase; e.g. being able to compare easily planned hours per project phase vs actual hours. Review collected by and hosted on G2.com.

Operating App stands out for its seamless native integration support with both HubSpot and Harvest, which has been transformative for our workflow. These integrations eliminate the need for manual data entry and ensure that all our project, sales pipeline, and time tracking data are automatically synchronised. This has dramatically improved our efficiency and accuracy in planning, forecasting, and staffing projects, allowing us to allocate resources based on real-time information and historical trends.

The interface is another highlight—it’s refreshingly simple and highly intuitive, making onboarding and daily use effortless for the entire team. We’ve found that the minimal learning curve and clear navigation allow us to focus on our work rather than figuring out the software. The platform provides structured visibility into ongoing projects and resource allocation, ensuring nothing slips through the cracks and empowering leadership with actionable, real-time insights.

Perhaps most impressive is the Operating product team. They are exceptionally responsive, always open to feedback, and quick to implement new features. The support experience is truly top-tier; it’s not uncommon to get direct, helpful responses from the developers or even the CEO (Thanks Lauri!). This level of engagement and commitment to continuous improvement makes us feel like valued partners, not just customers Review collected by and hosted on G2.com.

While Operating excels in many areas, the Google SSO (Single Sign-On) experience could be smoother. Occasionally, the login process feels less streamlined compared to other aspects of the app, and there’s room for improvement in making authentication as frictionless as the rest of the platform. However, given the Operating team’s track record of rapidly addressing feedback and rolling out enhancements, I am confident this will be improved in future updates Review collected by and hosted on G2.com.

It's developing fast with new features. It replaces many software solutions and merges them into one; time tracking, project planning, and reporting, to mention a few. It was easy to take into use as a greenfield implementation, and we were able to integrate it with our CRM even though we had to build a custom integration pipeline for this.

The customer experience is top of the line, and the support from the team has been exceptional. Review collected by and hosted on G2.com.

Some features are still in development phase, which is understandable, but sometimes frustrating. Also the reporting solution would need some more attention and possibilities for a more flexible reporiting. This is especially coming from a small company who doesn't want to yet invest into an external solution for reporting. Review collected by and hosted on G2.com.

We have started to use Operating for resourcing as well as work time tracking. We are especially happy with the workflow, as many consultants have mentioned how easy the software is to use. Other great features are reporting and forecasting. We have also been very happy with the support we have received during implementation and first months. Review collected by and hosted on G2.com.

There are some features such as recurring resource allocation and cumulative work hour balance that are not yet available but they are on the way. Review collected by and hosted on G2.com.

We have been using Operating for just a few months, but can already see that it will be a game-changer for our team. Its intuitive interface makes it incredibly easy to use, allowing us to seamlessly track resources and manage projects with full visibility. The platform provides a clear and structured way to oversee ongoing projects, ensuring that nothing falls through the cracks.

A great benefit is how it supports leadership with real-time reporting, giving them the insights needed to make informed decisions.

They are committed to continually improving the product, as evidenced by the regular product updates. Along with all of this, the customer support is top notch. I often am able to email the CEO if I have questions, and he will respond quickly. Review collected by and hosted on G2.com.

There isn't too much to dislike about Operating at this time. Review collected by and hosted on G2.com.

The combination of project planning and tracking, as well as capacity planning and integration with our CRM makes Operating very useful for a variety of cases. Review collected by and hosted on G2.com.

As of the time of our using, there is no dark mode available ;) Review collected by and hosted on G2.com.

Simplicity, Ease of use and configuration, reduced Learning curve, fulfilled use case requirements Review collected by and hosted on G2.com.

No major downsides about Operating but just a few suggestions on providing a little more flexibility in terms of resource management, work force allocation and utilization would be great. Review collected by and hosted on G2.com.

We have been using operating for 7-8 months now and it has been amazing. The integration points to hubspot and our time tracking system really solves some of the main issues when running a consultancy. It gives us an amazing overview of the upcoming projects and resources needed and makes it a lot easier to forecast.

Also big kudos to the team behind operating - super responsive and listening to all the feedback we provide. Review collected by and hosted on G2.com.

Still a new tool, so some features are coming along the way. Review collected by and hosted on G2.com.

Operating makes it easy to find the best match when it comes to availability and skills.

Their customer support is always very responsive, and thinking proactively about enhancements to the platform. Review collected by and hosted on G2.com.

We haven't yet implemented integrations, which makes our time registration matching manual at the moment Review collected by and hosted on G2.com.

User-friendly with intuitive configuration, minimal learning curve, and effective fulfillment of key use case requirements. Review collected by and hosted on G2.com.

While the platform operates smoothly overall, adding greater flexibility in resource planning, workforce allocation, and utilization would further enhance its value. Review collected by and hosted on G2.com.