It's obvious from day one that Operating was built by people who have lived in professional services. The resource model, positions, allocations, and phases, matches how consulting work is actually planned and delivered, so we spent almost no time bending the tool to fit our reality. Staffing and allocations and the utilization and margin reporting are where we get the most value: we can see planned versus actual capacity and delivery economics in one place instead of assembling them from exports. The integration ecosystem is also a real differentiator. Native HiBob and HubSpot connections, a well-built API, and an MCP server mean the data doesn't stay trapped in the product. Review collected by and hosted on G2.com.

Reporting flexibility. The standard planned and actual reports answer the main questions, but for non-standard cuts we end up going through the API and analyzing outside the tool. More configurable dimensions and saved custom views would remove that step. Worth noting that the API makes the workaround easy, which is why this hasn't been a real problem for us. Review collected by and hosted on G2.com.

Forward planning for capacity and revenue has been much easier since we started using Operating. Having all of our in-flight projects in one place makes it simple to see who is assigned to the work, for how long, at what rate, and other key details. Review collected by and hosted on G2.com.

While Operating meets nearly all of our requirements, one feature it’s currently missing (though I hope it’s on the roadmap) is the ability to model when our consultants are added to project teams as “investments” in a non-billable capacity. Being able to see the total investment spend and filter for these individuals as a first-class feature would be very helpful. Review collected by and hosted on G2.com.

Skills matching consultants to prospective projects. It also displays finance information in an easy to understand way.

It's a highly performant tool, with reasonable pricing, and amazing support. Review collected by and hosted on G2.com.

Integrations are still being built out, as with any new product, but there's already been huge progress! Review collected by and hosted on G2.com.

I use Operating for resource allocation, project budget tracking, and productivity reporting. I no longer have to manually add or remove projects, people, and allocations, which was tedious and error-prone. I like that Operating is our source of truth for resource allocation and availability. It syncs with Harvest to get all the updated earned revenue, which is great for financial analysis and project managers. I appreciate that the team is very agile and willing to listen. MCP has been a big lifesaver, saving me a lot of time and effort. Overall, Operating has saved countless hours and served as a source of truth for us. Review collected by and hosted on G2.com.

Mainly UI/UX related: I would have liked more drag and drop capabilities, like moving people or allocations between projects or duplicating them in the frontend. However, since I have MCP, this has resolved a lot of this. Review collected by and hosted on G2.com.

They were the first MCP ready PSA tool, we've connected it with hubspot and automated most of our work and run everything from claude thanks to them Review collected by and hosted on G2.com.

Nothing really, they where the first PSA we implemented beacause UX was super simple but the features were still quite robust and I can ran sales, my cofounder delivery and ops, and our CFO understands everything Review collected by and hosted on G2.com.

Operating has the best customer service! Review collected by and hosted on G2.com.

There is nothing I dislike about Operating Review collected by and hosted on G2.com.

As a small consultancy we have tried to look for a one-stop software that would cater both our resource planning needs as well as time tracking/project profitability needs. We have just started using the Opearating software as a company and what stands out to me the most so far is its comprehensive features and intuitive user experience. From the moment I started using it, navigating through the features felt natural and easy to use. Most features are logically organized, making it easy to manage our team's resources and track time efficiently. Flexibility of ways how to track different kinds of projects and their subtasks has also been useful for our business. Customer support has also been superb! Looking forward to learning to use the tool even better! Review collected by and hosted on G2.com.

While I’ve been very satisfied overall, I find that the reporting features could be somewhat more intuitive. At least as a beginner user, accessing and customizing reports sometimes requires extra steps, and a more streamlined approach would make it even easier to get quick, actionable insights. Hopefully there will also be some improvements/new features soon for tracking time per project phase; e.g. being able to compare easily planned hours per project phase vs actual hours. Review collected by and hosted on G2.com.

Operating App stands out for its seamless native integration support with both HubSpot and Harvest, which has been transformative for our workflow. These integrations eliminate the need for manual data entry and ensure that all our project, sales pipeline, and time tracking data are automatically synchronised. This has dramatically improved our efficiency and accuracy in planning, forecasting, and staffing projects, allowing us to allocate resources based on real-time information and historical trends.

The interface is another highlight—it’s refreshingly simple and highly intuitive, making onboarding and daily use effortless for the entire team. We’ve found that the minimal learning curve and clear navigation allow us to focus on our work rather than figuring out the software. The platform provides structured visibility into ongoing projects and resource allocation, ensuring nothing slips through the cracks and empowering leadership with actionable, real-time insights.

Perhaps most impressive is the Operating product team. They are exceptionally responsive, always open to feedback, and quick to implement new features. The support experience is truly top-tier; it’s not uncommon to get direct, helpful responses from the developers or even the CEO (Thanks Lauri!). This level of engagement and commitment to continuous improvement makes us feel like valued partners, not just customers Review collected by and hosted on G2.com.

While Operating excels in many areas, the Google SSO (Single Sign-On) experience could be smoother. Occasionally, the login process feels less streamlined compared to other aspects of the app, and there’s room for improvement in making authentication as frictionless as the rest of the platform. However, given the Operating team’s track record of rapidly addressing feedback and rolling out enhancements, I am confident this will be improved in future updates Review collected by and hosted on G2.com.

It's developing fast with new features. It replaces many software solutions and merges them into one; time tracking, project planning, and reporting, to mention a few. It was easy to take into use as a greenfield implementation, and we were able to integrate it with our CRM even though we had to build a custom integration pipeline for this.

The customer experience is top of the line, and the support from the team has been exceptional. Review collected by and hosted on G2.com.

Some features are still in development phase, which is understandable, but sometimes frustrating. Also the reporting solution would need some more attention and possibilities for a more flexible reporting. This is especially coming from a small company who doesn't want to yet invest into an external solution for reporting. Review collected by and hosted on G2.com.

We have started to use Operating for resourcing as well as work time tracking. We are especially happy with the workflow, as many consultants have mentioned how easy the software is to use. Other great features are reporting and forecasting. We have also been very happy with the support we have received during implementation and first months. Review collected by and hosted on G2.com.

There are some features such as recurring resource allocation and cumulative work hour balance that are not yet available but they are on the way. Review collected by and hosted on G2.com.