OnPay Reviews & Product Details

I really like the cost of OnPay; it's much more affordable compared to what I was paying before. I find it easy to get answers to more complex or one-off questions. The service is very responsive when I contact OnPay. The initial setup was very easy, and I think they imported my data from my previous provider, which made things seamless. Review collected by and hosted on G2.com.

I would love an integrated time clock so I do not have to manually tabulate staff hours. Review collected by and hosted on G2.com.

The human support from the start. Within minutes of signing up I heard from an onboarding consultant - a real person, not an automated sequence. When I called support to run my first payroll, I got through immediately with no hold time and the rep walked me through everything patiently.

The pricing is also very reasonable for a small nonprofit - straightforward and affordable for an organization just getting started. Review collected by and hosted on G2.com.

The first payroll reminder email came with less lead time than I would have liked, though in fairness, I signed up very close to my first pay date, which happened to fall on the Friday of a holiday weekend. A bit more proactive outreach for new users in that situation would be helpful. Review collected by and hosted on G2.com.

Price and I think it was easy to use, also to connect with someone if you need support through the chat was good Review collected by and hosted on G2.com.

Did help us with some taxes that we need to pay or the reemployment tax that was their responsibility, so at the end we had to pay late fees and they didn't respond for that Review collected by and hosted on G2.com.

We have been using Onpay for years. Customer service is excellent when we have any questions, they are quick to respond. The process is easy with reasonable fees. Review collected by and hosted on G2.com.

end of the year filling is not included on the monthly fee Review collected by and hosted on G2.com.

I love how OnPay made processing payroll super simple and doesn't take long to process. The fees are super straightforward and it's more affordable than other options. I like the all-in-one pricing model as it means no hidden fees or surprises. I also appreciate being able to print checks in-house for those not utilizing direct deposit. The initial setup was fairly easy since they took care of nearly everything for me. Review collected by and hosted on G2.com.

Sometimes it feels a bit too basic. For example, it currently doesn't support tracking gender/sex for employees, which I need for certain reporting requirements for insurance carriers and government agencies. I use a separate system for time clock entry, as OnPay doesn't offer that. I have to import the hours from that system into OnPay. Review collected by and hosted on G2.com.

I appreciate the ease of use. Started using the platform right away and I also enjoy the flexibility to change payroll runs. The pricing is standard. The onboarding is good. it performs well and integrates well with other platforms. I have not used the AI (artificial intelligence) features yet but feel they will be helpful with I do. Review collected by and hosted on G2.com.

Nothing that I can think of. Everything is simple to use. Review collected by and hosted on G2.com.

I appreciate how OnPay handles payroll and time off efficiently, making calculating actual payroll straightforward. I like that it supports taxes and w-9 filings, which is especially helpful since I'm not an accountant. OnPay assists with all the legal aspects, making it easier for someone like me. Additionally, the setup process was pretty easy. Review collected by and hosted on G2.com.

Okay. I think notifications and the HR aspect can be improved. Review collected by and hosted on G2.com.

The onboarding process was smooth. The video calls were very helpful for getting set up and familiarizing myself with the software. Customer service was excellent as well—everyone was very friendly and helpful. Review collected by and hosted on G2.com.

I haven’t found any part of the software system that I dislike at this time. Review collected by and hosted on G2.com.

Very easy to set up and use. The help articles are very thorough and made the entire process very fast. I liked having an onboarding specialist to walk me through the process. Everyone was very friendly that I dealt with. Review collected by and hosted on G2.com.

Can only schedule a payroll 30 days out. Review collected by and hosted on G2.com.

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked me through everything and ensured I met my payroll deadline. Review collected by and hosted on G2.com.

There is nothing that I "dislike." Opportunities for improvement: refined tutorials using more video and in-product guidance. Review collected by and hosted on G2.com.