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OnPage Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of OnPage, appreciating its straightforward setup and flexibility for teams. (47 mentions)
Users value the reliable notification system of OnPage, ensuring timely alerts for critical communications. (19 mentions)
Users appreciate the reliable alert management of OnPage, enabling timely notifications for critical issues. (18 mentions)
Users find OnPage to be intuitive and easy to use, enhancing communication and scheduling within teams. (14 mentions)
Users appreciate the convenience of On-Call Services for seamless communication and efficient management of on-call duties. (14 mentions)
Users appreciate the simple and structured interface of OnPage, making it easy to get started without training. (13 mentions)
Users appreciate the quick and efficient communication features of OnPage, enhancing responsiveness and message management. (9 mentions)
Users report notification issues with loud sounds, delays, and glitches affecting the overall experience. (27 mentions)
Users report sound issues with OnPage, including limited ringtones and excessively loud volume settings. (18 mentions)
Users find the missing features of OnPage, such as limited ringtones and transcription issues, frustrating. (11 mentions)
Users face call issues with OnPage, including persistent alerts and inconvenient messaging that disrupts their workflow. (6 mentions)
Users find the confusion in page handling frustrating, especially with loud alerts and unclear instructions for responding. (6 mentions)
Users experience delays in message and syncing, which can disrupt workflow and hinder overall efficiency. (6 mentions)

Top Pros or Advantages of OnPage

1. Ease of Use
Users value the ease of use of OnPage, appreciating its straightforward setup and flexibility for teams.
See 47 mentions

See Related User Reviews

MF

Michael F.

Small-Business (50 or fewer emp.)

5.0/5

"OnPage exactly what we need"

What do you like about OnPage?

OnPage was simple to setup and startup was straight forward.

CF

Chip F.

Mid-Market (51-1000 emp.)

4.5/5

"Efficient and easy to use"

What do you like about OnPage?

That it is overall simplisitic and easy to use for multiple teams within our organization.

2. Notifications
Users value the reliable notification system of OnPage, ensuring timely alerts for critical communications.
See 19 mentions

See Related User Reviews

MC

marcela c.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent"

What do you like about OnPage?

Notification system is great and help immediately to be on top

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use; Works Well; Consistent"

What do you like about OnPage?

Works every time I need it to. Pages me on time and with high alert. Does what its designed to do, and it does it well and consistently. I enjoy tha

3. Alert Management
Users appreciate the reliable alert management of OnPage, enabling timely notifications for critical issues.
See 18 mentions

See Related User Reviews

MC

marcela c.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent"

What do you like about OnPage?

Notification system is great and help immediately to be on top

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use; Works Well; Consistent"

What do you like about OnPage?

Works every time I need it to. Pages me on time and with high alert. Does what its designed to do, and it does it well and consistently. I enjoy tha

4. Intuitive
Users find OnPage to be intuitive and easy to use, enhancing communication and scheduling within teams.
See 14 mentions

See Related User Reviews

MC

Martin C.

Small-Business (50 or fewer emp.)

2.5/5

"Very basic. Performs basic functions fine"

What do you like about OnPage?

It's reliable and relatively user friendly

SM

Shannon M.

Small-Business (50 or fewer emp.)

5.0/5

"OnPage"

What do you like about OnPage?

It’s easy to use and receive pages. I like how I can change the volume of my page Notifications. I like being able to see the work schedule in advanc

5. On-Call Services
Users appreciate the convenience of On-Call Services for seamless communication and efficient management of on-call duties.
See 14 mentions

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Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Much better than passing around a shared phone."

What do you like about OnPage?

The fact that this is on my phone allows me not to have to carry around multiple devices, eliminating those frustrations when I am on call... Not havi

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Assurance that I can be reached"

What do you like about OnPage?

I am a Nurse Practitioner and Medical Director for a medical aesthetics clinic and I need to be reached 24/7 for emergencies. I love that I can give m

6. Simple
Users appreciate the simple and structured interface of OnPage, making it easy to get started without training.
See 13 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Lots of room for improvement"

What do you like about OnPage?

It's simple. It does the job with simple communciation.

Stephanie F.
SF

Stephanie F.

Small-Business (50 or fewer emp.)

5.0/5

"suits the purpose"

What do you like about OnPage?

simple, easy to use, reasonable pricings

7. Communication
Users appreciate the quick and efficient communication features of OnPage, enhancing responsiveness and message management.
See 9 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Lots of room for improvement"

What do you like about OnPage?

It's simple. It does the job with simple communciation.

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Assurance that I can be reached"

What do you like about OnPage?

I am a Nurse Practitioner and Medical Director for a medical aesthetics clinic and I need to be reached 24/7 for emergencies. I love that I can give m

Top Cons or Disadvantages of OnPage

1. Notification Issues
Users report notification issues with loud sounds, delays, and glitches affecting the overall experience.
See 27 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"It's adequate"

What do you dislike about OnPage?

Glitchy and depends on Doximity / Amion being up, and their reliability is getting worse. Occasional delays in message delivery. Doesn't display mes

Verified User
I

Verified User

Enterprise (> 1000 emp.)

2.5/5

"Needs a better alert sound"

What do you dislike about OnPage?

The alert sound is loud and obnoxious. It would be nice if there were a selection of different sounds to choose from. Also, if you answer a page, b

2. Sound Issues
Users report sound issues with OnPage, including limited ringtones and excessively loud volume settings.
See 18 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent replacement for traditional pager"

What do you dislike about OnPage?

Not enough ring tones, volume and vibration settings

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great App"

What do you dislike about OnPage?

The persistent alert that continues to go on until you open the message. Very inconvenient at times. Terrible scribing of the message that doesn't eve

3. Missing Features
Users find the missing features of OnPage, such as limited ringtones and transcription issues, frustrating.
See 11 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent replacement for traditional pager"

What do you dislike about OnPage?

Not enough ring tones, volume and vibration settings

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Effective and easy to use"

What do you dislike about OnPage?

I feel that the transcription could improve as some of the messages are not transcribed properly.

4. Call Issues
Users face call issues with OnPage, including persistent alerts and inconvenient messaging that disrupts their workflow.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great App"

What do you dislike about OnPage?

The persistent alert that continues to go on until you open the message. Very inconvenient at times. Terrible scribing of the message that doesn't eve

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"Does not work for non-hospitalit call systems"

What do you dislike about OnPage?

No texting or ability to respond. Useless for regular on call calls through a jail system.

5. Confusion
Users find the confusion in page handling frustrating, especially with loud alerts and unclear instructions for responding.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Assurance that I can be reached"

What do you dislike about OnPage?

I found the initial registration for a subscription to be a bit confusing, but their support was right there with me to walk me through it. I wish

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good system with some minor issues"

What do you dislike about OnPage?

The issues, I have encountered are pages that come through for other providers and when getting multiply pages, it's often difficult to hear the voic

6. Delays
Users experience delays in message and syncing, which can disrupt workflow and hinder overall efficiency.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"It's adequate"

What do you dislike about OnPage?

Glitchy and depends on Doximity / Amion being up, and their reliability is getting worse. Occasional delays in message delivery. Doesn't display mes

Kenneth R.
KR

Kenneth R.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, Easy to Use Product"

What do you dislike about OnPage?

When logging in for the first time on any given day, a security code is required every time (sent to your email address). While this is a neccessary p

OnPage Reviews (295)

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OnPage Reviews (295)

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Stephanie F.
SF
Plastic Surgeon
Small-Business (50 or fewer emp.)
"suits the purpose"
What do you like best about OnPage?

simple, easy to use, reasonable pricings Review collected by and hosted on G2.com.

What do you dislike about OnPage?

i wish i could call patients back from within the app Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Small-Business (50 or fewer emp.)
"Lots of room for improvement"
What do you like best about OnPage?

It's simple. It does the job with simple communciation. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Lagged messages, repeated notifications even after I opened the message, and sometimes glitches. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Small-Business (50 or fewer emp.)
"Good system with some minor issues"
What do you like best about OnPage?

I like being able hear the voice recording especially when it's a busy night because its prepares the provider for the type of calls that are coming through. It allows the provider to triage the most important calls to return first. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

The issues, I have encountered are pages that come through for other providers and when getting multiply pages, it's often difficult to hear the voices messages because the paging system is repeatedly going off until you listen to it. Unfortunately, when getting pages multiple times it's difficult to listen right away or if your in a patient room. Also, there doesn't seem to be an option decrease the page sound itself, it's very loud and has often startles my patients when it's continues to page until you listen to it. Other than the latter, I prefer it over the old system. Review collected by and hosted on G2.com.

Erica A.
EA
Registered Nurse
Mid-Market (51-1000 emp.)
"It's good"
What do you like best about OnPage?

I like how it alerts to give you a reminder that you are on call to work. Its simple to use which is also amazing! It's great! Review collected by and hosted on G2.com.

What do you dislike about OnPage?

If there's an alert, it keeps going off even after someone’s taken care of it. I get that you want to make sure it’s addressed, but once someone says they're handling it, the alarm should stop without me having to grab my phone. I don’t like having it right next to me, especially if I’m on a call with a patient.

Also, it’s frustrating that I can’t page someone directly from the app. I have to send an email to do it. Maybe there’s a feature I don’t know about, but for now, it seems like email is the only option. Review collected by and hosted on G2.com.

Neda E.
NE
Doctor
Enterprise (> 1000 emp.)
"Review OnPage"
What do you like best about OnPage?

It will still give the alarm while the phone is silent Review collected by and hosted on G2.com.

What do you dislike about OnPage?

The alarm tone. It freaks me out, specially while I'm sleeping at night. I tried to change it, but it didn't work. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

Hello Neda,

You can change the default alert by going to the bottom of the message page and clicking on Settings. In the Settings tab you can select a different alert tone for your OnPage alerts. In the Settings tab go o Tones/High priority and then select a new tone from the list.

Verified User in Information Technology and Services
AI
Enterprise (> 1000 emp.)
"OnPage, modern paging / alerting"
What do you like best about OnPage?

The OnPage interface is intuitive and works very well. I am able to initiate an alert to our teams quickly and be assured they are notified.

This system functions very much like an old school beeper / pager. It alerts the recipients by ensuring the message gets through any Do Not Disturb settings or if the ringer is off.

When we have a major incident at work, we can be assured the people we are sending the alert to receive it. No more sleeping through imporant notifications for them!

It was easy to setup and configure. It also integrates into our SIEM tools to ensure automated alerts are fired off as expected and needed. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I haven't found something about the OnPage system I don't like. We are early on into using it however. Review collected by and hosted on G2.com.

Kenneth R.
KR
NOC Technician
Mid-Market (51-1000 emp.)
"Reliable, Easy to Use Product"
What do you like best about OnPage?

As a Network Operations Technician, I highly value OnPage, primarily for its responsiveness and ease of use. In an industry where swift resolution times are not just critical, but also serve as a measure of a company’s effectiveness and reputation, it’s crucial to alert Field Services and Outside Plant teams to an issue as quickly as possible. In my experience with OnPage, personnel are notified within seconds of sending a page, maintaining a successful send rate of 100%. Furthermore, the app facilitates two-way communication throughout the incident timeline. Once a page is sent to an individual or a group, you can simply reply to the original page to provide additional instructions or guidance, or receive feedback and updates from those in the field. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

When logging in for the first time on any given day, a security code is required every time (sent to your email address). While this is a neccessary precaution these days, it does delay the process (albeit slightly). Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

Thank you for sharing your positive experience with OnPage! We're glad to hear that our product has been reliable and easy to use for your critical operations. Please note that you can go to the settings tab and select Other. Here you will be able to change the frequency of the security code prompt.

We appreciate your feedback and will continue to strive for excellence in providing swift and effective communication solutions.

MC
Project Coordinator
Small-Business (50 or fewer emp.)
"Excellent"
What do you like best about OnPage?

Notification system is great and help immediately to be on top Review collected by and hosted on G2.com.

What do you dislike about OnPage?

so far I don't have nothing to say that I don't like Review collected by and hosted on G2.com.

TC
Small-Business (50 or fewer emp.)
"Makes being on-call so convenient"
What do you like best about OnPage?

It's really clear and easy to understand while also giving you all the necessary information you need. All it takes is downloading the app and logging in and then that should be all that's necessary. It's made being on-call a much smoother and less stressful process since I'm able to see a urgent ticket that comes in rather than having to check the ticket board every few minutes. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

It could be due to user error, but I'd like a way to possibly send a push to my coworkers through the app if it's something I have questions about, or something I'm struggling with. If I'm having a hard time with something or need guidance I have to screen shot it and send it through teams or a text message. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage

We're glad to hear that OnPage has made being on-call more convenient and less stressful for you. We appreciate your feedback about the push notification.

You can forward alerts or create alerts in the app and forward them as Push alerts to other contact or groups in your Enterprise. You can click on an existing alert and forward it to other contacts in your Enterprise or create a new alert and add jpeg or png files, PDF's, word docs, and voice recordings. If you have any questions or need assistance, please don’t hesitate to contact us at 781-916-0040, option 8, or email Support at support@onpagecorp.com.

AL
New Business Development
Small-Business (50 or fewer emp.)
"OnPage Review"
What do you like best about OnPage?

Ease of being able to create an account and use right away Review collected by and hosted on G2.com.

What do you dislike about OnPage?

I needed more training on how to actually flex the free tool and how to use it for what i was looking for Review collected by and hosted on G2.com.

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