Top 10 OneContact CC Alternatives & Competitors

(1)0.0 out of 5

Looking for alternatives or competitors to OneContact CC? Contact Center Workforce Software is a widely used technology, and many people are seeking innovative, simple software solutions with mobile access and intraday management. Other important factors to consider when researching alternatives to OneContact CC include ease of use and reliability. The best overall OneContact CC alternative is Talkdesk. Other similar apps like OneContact CC are JustCall, NiCE CXone Mpower, CloudTalk, and Genesys Cloud CX. OneContact CC alternatives can be found in Contact Center Workforce Software but may also be in AI Customer Support Agents Software or Contact Center Software.

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Best Paid & Free Alternatives to OneContact CC

Talkdesk
JustCall
NiCE CXone Mpower
CloudTalk
Genesys Cloud CX
Five9 Intelligent Cloud Contact Center Platform
Salesforce Service Cloud
Automation Anywhere

Top 10 Alternatives to OneContact CC Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how OneContact CC stacks up to the competition and find the best product for your business.

Talkdesk

By Talkdesk

4.4/5

(2,498)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with OneContact CC:

Contact Center Workforce

Call Center Infrastructure (CCI)

JustCall

By Saas Labs

4.3/5

(2,357)

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with OneContact CC:

Contact Center Workforce

Call Center Infrastructure (CCI)

NiCE CXone Mpower

By NiCE

4.3/5

(1,726)

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Categories in common with OneContact CC:

Contact Center Workforce

Call Center Infrastructure (CCI)

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Genesys Cloud CX

By Genesys

4.4/5

(1,492)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with OneContact CC:

Contact Center Workforce

Call Center Infrastructure (CCI)