Hyland OnBase Reviews & Product Details

OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content.

Seller

Hyland

Discussions

Hyland OnBase Community

Languages Supported

Arabic, Bosnian, Czech, Danish, German, Greek, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Chris Bettinger

Used by iProspect and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Hyland OnBase Integrations

(6)

Verified by Hyland OnBase

Hyland OnBase Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Hyland OnBase, and what problem is it built to solve?

Hyland OnBase brings together content, process, and application intelligence to help organizations gain insights and improve how they operate and engage with the people they serve.

What languages does Hyland OnBase support?

Hyland OnBase supports 28 languages, including Arabic, Chinese (Simplified), French, German, and Spanish, among others.

What company sizes and industries is Hyland OnBase the best fit for?

Hyland OnBase users are most concentrated in mid-market and enterprise organizations, with notable representation across several sectors. The reported segments include:

Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industries — Healthcare and government: Hospital and health care, and government administration.
Industries — Education: Higher education and education management.
Industries — Financial services: Financial services, banking, and insurance.

How long does it take to implement Hyland OnBase across a team?

Implementation timelines vary, but three to six months is the most commonly reported time to go live. Other teams describe shorter or longer rollouts, including extended implementations lasting more than a year.

Time to go live	Relative frequency
3–6 months	Most commonly reported
6–12 months	Also reported
More than 12 months	Also reported
1–3 months or less than 1 month	Less commonly reported

What customer support options does Hyland OnBase provide, and how do users find the overall support experience?

Support includes 24/7 live-rep assistance, phone support, and self-service resources. The experience is mixed: users value knowledgeable, responsive help when they get it, while others describe slow responses, difficulty reaching the right technical expertise, and uneven issue resolution.

What is the experience like for teams switching to Hyland OnBase from another tool?

Switching to Hyland OnBase has involved moves from legacy content and document-management systems, including tools such as Nolij, Singularity, and OpenText AppEnhancer. The change has brought more workflow automation, document-management functionality, and search or organizational tools; teams also describe improved alignment with their existing business systems, though the transition can require planning and user adjustment.

What tools and platforms does Hyland OnBase integrate with, and how do these integrations help users get more value from the product?

Hyland OnBase offers 6 integrations. Users describe connections across clinical, productivity, finance, and e-signature systems:

Healthcare systems: Epic.
Productivity tools: Microsoft Office and Outlook.
ERP and finance systems: SAP, PeopleSoft, and Sage.
E-signature: DocuSign.

These connections can make documents and related process steps accessible from the systems teams already use, helping reduce manual handoffs and keep work moving through approvals.

What features or capabilities could make Hyland OnBase even more useful?

Hyland OnBase could be more useful with a simpler, more consistent experience for end users and administrators. Recurring improvement areas include:

Modernize and simplify navigation to reduce clutter and make common tasks easier to find.
Bring configuration and user administration functions together across the different clients and tools.
Make upgrades and moving configurations between environments more reliable, with fewer disruptions.
Improve search and reporting so users can find information and build useful reports with less effort.

Is Hyland OnBase considered safe and secure for handling data?

Users describe Hyland OnBase as supporting controlled access to sensitive documents, with permissions, roles, and audit trails helping them manage and track information. Some also raise concerns about security models or underlying technical components, so teams handling sensitive data should evaluate their specific configuration and deployment as part of their security review.

G2 reviews are authentic and verified.

Here's how.

Samantha H.

OnBase Systems Engineer, Sr.

Enterprise (> 1000 emp.)

10/30/2026

"Powerful Process Automation and Scalable Document Management with Hyland OnBase"

5/5

What do you like best about Hyland OnBase?

Hyland OnBase's greatest strength is its ability to automate and simplify complex business processes while providing a centralized, scalable platform for document management and workflow. Its flexibility and integration capabilities help organizations improve efficiency and adapt as business needs evolve. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Overall, I've had a very positive experience with OnBase. Rather than a dislike, I'd view it as an opportunity to further enhance support engagement and communication, helping customers feel even more connected and informed during the support process. Review collected by and hosted on G2.com.

What problems is Hyland OnBase solving and how is that benefiting you?

OnBase solves the challenge of managing documents and business processes across multiple departments by providing workflow automation, document management, and integration capabilities. This has benefited me by enabling process standardization, reducing manual touchpoints, improving transparency into work queues and bottlenecks, and supporting ongoing optimization efforts that deliver value to our business users. Review collected by and hosted on G2.com.

Stephane R.

Vice President Administration and IT

Mid-Market (51-1000 emp.)

10/20/2026

"OnBase: A Flexible Enterprise Platform That Keeps Workflows Agile"

4.5/5

What do you like best about Hyland OnBase?

The flexibility of our OnBase system. We use OnBase not only to manage our documents and a lot of metadata, but also to create new work processes and re-engineer old ones. It is not just a software to us, but an enterprise platform to drive efficiency and business unit integration. Our ability to react quickly in our new market reality is critical. When governments can impact our clients' businesses with overnight tariff changes we need our workflows to stay current and adapt quickly. That is our definition of value in a solution. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Although there are many different ways to integrate the OnBase software with our legacy systems, it’s hard to identify a clear path to the approach that’s truly right for our environment. When we need to implement a new integration point in our solution, we often struggle to choose between a more efficient method and a more reliable one, and the trade-offs can be difficult to evaluate. Review collected by and hosted on G2.com.

What problems is Hyland OnBase solving and how is that benefiting you?

Like many companies, Axxess has established a number of standard operating procedures (SOPs). The real challenge is consistently enforcing them and maintaining control over the key elements within those processes. OnBase gives us the ability to put control mechanisms in place that align with our business model. Our service quality controls are embedded at the transaction level, which helps us deliver higher-quality results for our customers. Review collected by and hosted on G2.com.

Tiffany H.

OnBase Administrator/Developer

Mid-Market (51-1000 emp.)

10/2/2026

"Accessible, Reliable, and Easy to Navigate—With Great Integrations and Support"

5/5

What do you like best about Hyland OnBase?

Accessibility & reliability for our users, access to multiple integrations, and the support personnel are the best. The web client is easy for users to navigate, and for the price, it seems to solve our needs perfectly, with room to advance to AI features. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

It can take a little bit for the client-side applications to load the UI when they are initiated. Review collected by and hosted on G2.com.

Kelly A.

Enterprise (> 1000 emp.)

8/27/2025

"Great product with a lot of promise"

4/5

What do you like best about Hyland OnBase?

Ease of use, ease of administration, the capabilities (if leveraged). Great community and responsive support. We are new to the product and are still flexing our wings and OnBase's as well. We are cloud-hosted which also makes administering the product much easier. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Sometimes it can be difficult to navigate the different offerings to know what is included in "packages" and what are bolt-ons. There is a cost involved. Also, it can be difficult finding the right resource to provide the right answer to a technical or product question. Review collected by and hosted on G2.com.

Jessica W.

Application Analyst

Enterprise (> 1000 emp.)

12/15/2025

"Great Integration Options, Room for Improvement"

3.5/5

What do you like best about Hyland OnBase?

All the integration options. Unity is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Technical support is hit and miss. Some analysts are amazing and so very helpful. Some seem to just want to close tickets as soon as possible with no real resolution. Scan formats in Unity are difficult to manage. Review collected by and hosted on G2.com.

Surbhi D.

System admin

Mid-Market (51-1000 emp.)

9/24/2024

"Onbase system admin"

4.5/5

What do you like best about Hyland OnBase?

Security and automation features are the most commonly used and keep documents secured Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Very large and complicated platform so not easy to learn all Review collected by and hosted on G2.com.

Eamon E.

Mid-Market (51-1000 emp.)

8/28/2025

"New System - Great Experience"

4/5

What do you like best about Hyland OnBase?

The user friendliness is truly what shines. The low code solutions for complex processes are impressive and will make tackling our designated project pretty seamless. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

So far, I have not had my hands on our system on prem, but from the conference and training there have not been a lot of issues. I think having multiple clients can be a little bit confusing to new users, but once you are used to it, it works well. Review collected by and hosted on G2.com.

Kerry H.

Enterprise (> 1000 emp.)

8/28/2025

"OnBase has improved our ability to process faster and more accurately."

5/5

What do you like best about Hyland OnBase?

OnBase has made it possible to automate processes that have traditionally been manual. The possibilities seem endless. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

There is nothing I dislike. There are features I wish we had and one being, the ability to text students from OnBase. We have comments/responses set up and the student gets an email, but we'd love to be able to fire off a text. We love OB though. Review collected by and hosted on G2.com.

Tom J.

Computer Operator

Enterprise (> 1000 emp.)

9/24/2024

"Hyland AI User Forum Survey - 84 Lumber"

4/5

What do you like best about Hyland OnBase?

The ability to incorporate so many paper and digital content into one main repository with easy and varied access. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Some of the limitations on indexing, and the Citrix environment for our cloud based solution. (How many times can I repeat how much I dislike the Citrix Virtual Interface as an admin?) Review collected by and hosted on G2.com.

Craig H.

Enterprise (> 1000 emp.)

10/9/2025

"An OnBase review from a fan and evangelist"

5/5

What do you like best about Hyland OnBase?

It's the most robust platform of its kind on the market with the most powerful workflow engine. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Client disparity, it took a long time to get to this modern look / platform you have now. I endured years of "this seems old." Review collected by and hosted on G2.com.