Nvoicepay Reviews & Product Details

What is Nvoicepay?

Nvoicepay’s payment solution enables AP teams to pay all supplier invoices in a single automated workflow, without keeping track of payment instructions or going through a complicated ERP integration. To get started, we reach out to enable all your suppliers for payments via Nvoicepay. When it’s time to pay an invoice, you review and approve the payment directly within our cloud software, then Nvoicepay handles the rest. Suppliers are paid according to their remit-to instructions and in their preferred method, while you enjoy real-time visibility as payments clear. Our team even enrolls new suppliers and updates payment data as it changes over time.

Nvoicepay Videos

Nvoicepay delivers strategic solutions to automate payments for accounts payable. We enable customers to pay 100% of their invoices electronically while realizing the financial benefits of payment optimization.

Nvoicepay Screenshots

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Nvoicepay Demo - nvoicepay-image.png

Nvoicepay Downloads

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TEC Equipment Customer Case Study

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Swinerton Customer Case Study

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Treadmaxx Tire Distributors Customer Case Study

Nvoicepay Profile Details

ET
Provided by:
Erica Templeton
Digital Marketing Manager at Nvoicepay
Website
Nvoicepay
Related Links
Q&A
Languages Supported
English
How do you position yourself against your competitors?

Nvoicepay customers pay 100% of their domestic and international suppliers, through the same simple workflow. To date, Nvoicepay is paying over 500,000+ unique suppliers. As a SaaS offering, Nvoicepay sees an annual 99.7% renewal rate.

Nvoicepay processes tens of billions of dollars in payment volume annually with no customer intervention in managing supplier data. Nvoicepay assumes 100 percent liability for correctly paying every supplier according to customer payment instructions. We pay suppliers in over 170 countries in 140+ currencies with 100% of the payments delivered electronically via ACH, card, electronic print check, and iWire.

We are the most comprehensive, secure, and efficient electronic payment solution in the industry.

Vendor
Nvoicepay
Company Website
Year Founded
2009
HQ Location
Beaverton, OR
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
151
Twitter
@Nvoicepay
Twitter Followers
7,332
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Nvoicepay Reviews

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Nvoicepay Reviews

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Showing 45 Nvoicepay reviews
CC
ACCOUNTS PAYABLE
Enterprise(5001-10,000 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from G2

"Fast, Easy, Reliable."

What do you like best?

I like that if I have any problems, someone is quick to get back to me and everything is located in one spot so I don't have to search for anything or go anywhere else to find what i'm looking for. I can also limit my searches to one invoice, vendor, date, account or due date.

What do you dislike?

I don't know when things haven't been received from a vendor for a while, and I can't check on that stuff on my own.

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Recommendations to others considering the product:

COMMUNICATE WITH THE NVOICEPAY PEOPLE IF YOU HAVE ISSUES THEY ARE MORE THEN WILLING TO HELP.

What problems are you solving with the product? What benefits have you realized?

everything goes much quicker for end of month routine.

Response from David Shepard of Nvoicepay
edit

On behalf of the whole team, thank you for this 5-star review, Chasity! It’s great to hear that our customer support team is consistently helpful, and that payment research is so much easier with Nvoicepay.

I’m going to have your Account Manager reach out to get a little more detail about the vendor information you’d like to see in AP Assist.

Thank you again for sharing your experience. We’re glad to have Baxter Auto as a customer!

David Shepard

Technical Support Team Lead

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TS
Property Accountant II
Mid-Market(201-500 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from G2

"Great experience thus far"

What do you like best?

Reporting is clear and concise. Customer service is friendly and fast. Interface is easy to navigate and very user friendly. Very little training was needed.

What do you dislike?

A few bugs to iron out as far as vendors applying partial payments and refunding partial payments back. I wish there was a report to pull both payment support and remittance stub for capital expenditure reimbursement.

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Recommendations to others considering the product:

Would recommend.

What problems are you solving with the product? What benefits have you realized?

Small AP team with a high number of properties for AP to support. Fast payment to vendors and reliable customer service support. Pulling reports and reconciling to our system as been easier than the service we used before Nvoicepay.

Response from David Shepard of Nvoicepay
edit

Hi Taylor, thank you for leaving us a 4.5 star review! I’m very happy to hear that you enjoy our UI, and that Nvoicepay is fast, reliable, and easier to use than other payment services you’ve tried. Your feedback about the solution is fantastic, and I’ll be passing it along to the product team shortly. And on behalf of Support, thank you for the kind words about our customer service.

We have teams dedicated to vendor support and payment follow up, and we make every effort to ensure payments are processed fully. I’ll relay your comments to the product team to see if we can better enable vendors to apply payments. Also, there is custom reporting capability within AP Gateway—I’ll have your Relationship Manager reach out to discuss the data you’re looking for.

Thank you again for your thoughtful feedback about our solution, Taylor. We appreciate every opportunity to improve our offering for buyers and suppliers.

David Shepard

Technical Support Team Lead

877.974.1752

techsupport@nvoicepay.com

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CC
Account Manager
Transportation/Trucking/Railroad
Mid-Market(201-500 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from the software vendor

"Works, but have had reporting issues"

What do you like best?

I like that I can see when a vendor processed a payment.

What do you dislike?

Sometimes I cannot pull reports I need. When we have a vendor where we cannot reconcile their statement it is usually due to them not applying the payments how we want them to. In order to fix this we need to send them a history of what payments we have sent with invoice numbers, dates and amounts. This can be a very important document that sometimes we can't get.

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Recommendations to others considering the product:

Make pulling vendor reports showing invoice numbers easier. This helps with getting them to apply payments correctly.

What problems are you solving with the product? What benefits have you realized?

I can give better information on payments to vendors.

Response from David Shepard of Nvoicepay
edit

Thank you for this detailed feedback, Catlin. We know the importance of making it easy for vendors to apply your payments correctly and are committed to always improving our product for buyers and suppliers. I’ll be sure to pass your comments along to our product team, and I’ll have your account manager reach out to you with some solutions.

Thank you again for sharing your experience!

David Shepard

Technical Support Team Lead

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EB
Sr. Controller
Mid-Market(51-200 employees)
Validated Reviewer
Review source: Invitation from the software vendor

"Has streamlined our Payment processing, and implementation was very efficient."

What do you like best?

I like to earn rewards for paying our vendors in a method that they are comfortable with. Many of our vendors accept credit card payments, and Nvoicepay makes the process painless and simple to execute. Also sending one payment file to Nvoicepay to distribute all credit card, ACH, and printed checks is the key to success for us. They also do all the heavy lifting in on boarding the vendors into the program.

What do you dislike?

We are a new customer and the experience has been quite positive for us so far. The main drawback that I can think of is the fact that you have to fund the entire payables amount immediately when a file is processed with Nvoicepay. Thus you lose the "float" between when you would typically mail a payment to a vendor, and the time that the money is actually deducted from your bank account.

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Recommendations to others considering the product:

I recommend allowing them to do an analysis of your vendors and yearly payments so you can evaluate the potential returns. The returns can be substantial and investment is minimal. With no long term commitment, there is not a lot of risk, aside from the time spent by your team of implementing and training.

What problems are you solving with the product? What benefits have you realized?

It has allowed us to spend less time processing payments, stuffing envelopes and printing checks, and focus more on the quality of our payables process. Also, it helped us fulfill another goal of becoming more paperless in the processing of payables.

Response from David Shepard of Nvoicepay
edit

Edward, I really appreciate the thought you put into this review. Helping our customers improve their payment efficiency is the main goal at Nvoicepay, so I’m excited to hear Hartman & Hartman is already feeling the benefits of eliminating paper checks and outsourcing payment data management.

Requesting a Payment Analysis Report from Nvoicepay is a great recommendation for companies who are comparing payment providers—thanks for sharing your experience!

David Shepard

Technical Support Team Lead

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NC
Sr Corp Accounting Manager
Enterprise(1001-5000 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from the software vendor

"Excellent Customer Service and Platform"

What do you like best?

The customer service from start to finish has been excellent. They are quick to get in touch and their platform shows real-time data that we can use to analyze our business. They have helped maximize our rebates and continue to do so.

What do you dislike?

There is not much to dislike about the system - perhaps that our first "health check" is just now set up and we have been with the company for 2+ years.

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Recommendations to others considering the product:

Get on board!

What problems are you solving with the product? What benefits have you realized?

Rebates are a great bonus for us. We also have the flexibility to add multiple payment options whereas we were only paying by check before.

Response from David Shepard of Nvoicepay
edit

Hi Natalie! Thank you for your fantastic review of Nvoicepay. It’s really good to hear we’re hitting the mark on so many fronts for you and your team.

“Health Check” is a new service we’re rolling out, so we’d love to hear any feedback you have about the information provided, how easy it is to interpret the data, etc.

techsupport@nvoicepay.com

877-974-1752

Feel free to reach out anytime.

David

Technical Support Team Lead

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CD
Chief Financial Officer
Mid-Market(201-500 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from G2

"Excellent value resulting in process improvements"

What do you like best?

Easy for our payables person to use. We were able to use the technology as a means to improve business processes within the company. Puts monies in the hands of our vendors faster, which improves those relationships.

What do you dislike?

No real downsides. The product does what we expected it to do, and integrated well with Viewpoint Vista.

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What problems are you solving with the product? What benefits have you realized?

Automating the payment of vendors as well as employees (mileage/expenses). Gets us out of the paper check business.

Response from David Shepard of Nvoicepay
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Thank you for this excellent 5-star review of our Viewpoint ePayments powered by Nvoicepay solution, Chris. I know I speak for the Nvoicepay team when I say it’s been a pleasure working with everyone at Granger. We look forward to many years of shared success!

David Shepard

Technical Support Team Lead

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AS
Corporate Assistant Controller
Enterprise(1001-5000 employees)
Validated Reviewer
Review source: Invitation from the software vendor

"Love NVoicepay!"

What do you like best?

It saves us time in our A/P Department processing checks. Plus we get a nice rebate each month to help us offset costs such as our invoice processing costs.

What do you dislike?

We would love for it to work with our Symbeo invoice workflow system. If we could click on invoices and view them while reviewing payments in Nvoicepay, it would be so efficient. Right now we work in 2 systems.

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Recommendations to others considering the product:

Do it!

What problems are you solving with the product? What benefits have you realized?

Saving costs in A/P...don't have to hire as many payables people. Also, we save time by not cutting checks and stuffing and mailing envelopes. The majority of our payments are via ACH. Our vendors get paid more timely. Our payables department is much more efficient.

Response from David Shepard of Nvoicepay
edit

Hi Anna,

Thank you for your thoughtful feedback. I’m so glad to hear your AP department is seeing new efficiency and cost savings, and even offsetting other costs with your monthly rebates.

Your CSM, Pam, will be reaching out to chat with you about the Nvoicepay and Symbeo relationship in more detail. If you need to reach us before then, please don’t hesitate to contact Tech Support:

techsupport@nvoicepay.com

877-974-1752

Thanks, Anna!

David

Technical Support Team Lead

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JG
Enterprise(1001-5000 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from G2

"we have been very pleased with nvoicepay"

What do you like best?

ease of system and the customer service. Also like being able to send proof of payment so quickly after the file is transmitted.

What do you dislike?

sometime have issues with foreign vendors for no reason also don't like that the home page shows an amount for our refund check but the check is always significantly less

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What problems are you solving with the product? What benefits have you realized?

ACH and wire payments. ease and speed of payment. Also really like the ability to easily pull a remittance to send to a vendor for proof of payment

Response from David Shepard of Nvoicepay
edit

Thanks for sharing your feedback, Julie. It’s great to hear you’re enjoying the speed and ease of paying with Nvoicepay. And I personally appreciate your sentiments on the customer support team. We’re happy to help!

I’d like to get a more specific understanding of your feedback about foreign vendors to see how we can improve that experience. Could you reach out to Tech Support to explain the issue in more detail? I’ll be sure to let the product team know about the discrepancy you’ve identified in refund check amounts, as well.

techsupport@nvoicepay.com

877-974-1752

Thanks for being an Nvoicepay customer!

David

Technical Support Team Lead

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U
Mid-Market(201-500 employees)
Validated Reviewer
Review source: Invitation from G2

"Great customer service is one of the best qualities!"

What do you like best?

Working with so many vendors, it makes it easy to work with their staff via email or phone to make changes or modifications without it being a hassle. Every time I call I talk to someone rather quickly and efficiently. The different payment options gives our company and our vendors the flexibility to pick the best option.

What do you dislike?

It is difficult to say, but probably the way you have to go from the plugin to the website. The back-and-forth isn't my favorite part - but I wouldn't say I dislike it too much.

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Recommendations to others considering the product:

With the growing rate of vendors we currently deal with, NVoicepay has made it easier to keep them happy. We've ran into some fraud issues with a vendor this year, and with the help of NVoicepay we were able to fix the issue and made sure the vendor received their payments in a timely manner.

What problems are you solving with the product? What benefits have you realized?

Getting payments to our vendors much faster and efficiently. We are definitely having less issues with lost payments and we are able to switch from check to ACH or even credit card with the help of NVoicePay in a much easier manner.

Response from David Shepard of Nvoicepay
edit

Thank you for leaving this great review! It’s wonderful to see our solution and support team are meeting your expectations in so many ways.

If you can spare a few minutes to discuss the plugin experience you mentioned, I’d love to see if we can troubleshoot this together, or at the very least I’ll be happy to collect more information for our product team. We appreciate opportunities to improve our solution.

techsupport@nvoicepay.com

877-974-1752

Thank you again for your kind words and detailed feedback.

David Shepard

Technical Support Team Lead

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U
Enterprise(1001-5000 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from the software vendor

"Nvoicepay review"

What do you like best?

There customer support is very fast in responding to all questions. The information you receive back is very easy to follow.

What do you dislike?

Noicepay allowing vendors to use partial payment on a payment that was sent to them. These payments are harder for us to reconcile the account because they do not stand out easily.

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What problems are you solving with the product? What benefits have you realized?

My contact with Nvoicepay support is usually to place a block or stop payment on a payment that has not been used. I get fast response and the information I receive back is clearly stated.

Response from David Shepard of Nvoicepay
edit

Thank you for your 5-star review! I know I speak for the whole team when I say how much we appreciate your compliments about customer support’s fast, clear responses.

Your feedback on partial payments is very much appreciated, as well. If you have any specific requests about how you’d like to receive this information, or where you’d like to see it in the dashboard, I’d be happy to pass those details along to the Product team. Either way, I’ll be sure to let them know this is making reconciliation more challenging for you.

techsupport@nvoicepay.com

877-974-1752

Thank you again for helping us improve!

David Shepard

Technical Support Team Lead

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ND
Accounts Payable Lead
Mid-Market(51-200 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from the software vendor

"Easy to use"

What do you like best?

How fast it is to pull a report and track payments.

What do you dislike?

The only problem we experience sometimes is with the plug in on our financial reporting software. Other than that it is a very good product.

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Recommendations to others considering the product:

Easy to use, very helpful as far as keeping track of payments.

What problems are you solving with the product? What benefits have you realized?

Easy payment and tracking on payments.

Response from David Shepard of Nvoicepay
edit

Thanks for leaving such a great review, Nancy. I’m very happy to hear Nvoicepay has made your payment process easier with quick, simple tracking.

I’d like to see if we can resolve the plug in issue on our end to make your reporting process smoother. If you have a few moments to spare, can you reach out to Tech Support so we can investigate?

techsupport@nvoicepay.com

877-974-1752

Thank you, Nancy!

David Shepard

Technical Support Team Lead

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MP
Chief Financial Officer
Marketing and Advertising
Enterprise(1001-5000 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from the software vendor

"Simple to set up & use, delivers what it promises"

What do you like best?

It's very easy to set up and use. The USP over similar products is they are responsible for getting vendors to sign up to credit card payments, saving my team the hassle

What do you dislike?

Nothing. It really does deliver everything I wanted.

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What problems are you solving with the product? What benefits have you realized?

Saving time in paying vendors. Recovering $100k/year in rebates for doing less work!...

Response from David Shepard of Nvoicepay
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Hi Mark, thank you for such a positive review! I’m very happy to hear we’ve hit the nail on the head for Data-Mail. Increasing efficiency in AP is our #1 priority for customers, and card-based rebates are definitely icing on the cake.

Thanks for being a great Nvoicepay customer!

David Shepard

Technical Support Team Lead

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UI
Mid-Market(201-500 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from the software vendor

"Nvoicepay's Convenience"

What do you like best?

I like the ease of convenience that Nvoicepay provides. It allows for a centralized system of all invoices and approval processes within. I also enjoy the dashboards and reports available. I love everything Nvoicepay has to offer.

What do you dislike?

I do not dislike anything about Nvoicepay. The price could always be lower, however, it offers a great software.

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What problems are you solving with the product? What benefits have you realized?

We are solving the issue of reducing paper and having a centralized place for invoices. Turning the process electronically is a comparison between night and day.

Response from David Shepard of Nvoicepay
edit

Thank you for this 4.5 star review! It’s great to hear the difference with Nvoicepay was “night and day” compared to your previous process. I look forward to sharing your feedback about the dashboard and reports with our product team.

David Shepard

Technical Support Team Lead

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U
Small-Business(2-10 employees)
Validated Reviewer
Verified Current User
Review source: Organic

"Best Decision"

What do you like best?

That I don't have to fold and stuff checks anymore! And I get extra help with vendors, and very quick responses when I have a question or concern.

What do you dislike?

It seems that some vendors were set up for electronic payment when they can only accept paper checks, I'm not sure how that happened.

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Recommendations to others considering the product:

It's a great way to save time!!

What problems are you solving with the product? What benefits have you realized?

I get more time to work on my more important tasks rather than stuff checks, and vendors can call NVP instead of me when they haven't received payment yet which also saves me time.

Response from David Shepard of Nvoicepay
edit

Thank you for this wonderful review! We love hearing positive feedback from day-today users, the people who spend the most time in our solution. Knowing you’re able to contribute strategically in AP rather than stuff checks or answer vendor calls lets us know Nvoicepay is having the impact we intended.

Creating a superior supplier experience through payment options and dedicated support is one of the pillars of Nvoicepay, and I’m sorry to hear we missed the mark with some of your vendors. I’ll relay your feedback to the vendor enablement team to see how we can prevent this in the future.

Thanks for being a great customer!

David

Technical Support Team Lead

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AH
Mid-Market(501-1000 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from the software vendor

"The Ease and Convenience of Nvoicepay "

What do you like best?

Nvoicepay has the easiest interface to use. Their support team is so fast and efficient.

What do you dislike?

I don't think there are any. I think in the future Nvoicepay should consider building out a way to import reissued payments.

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Recommendations to others considering the product:

Make the switch! It's time savings, cost savings, and will turn your AP into a profit center.

What problems are you solving with the product? What benefits have you realized?

We have saved a whole day just by using Nvoicepay. We used to print, stuff, post and mail all checks internally.

Response from David Shepard of Nvoicepay
edit

Thank you for this wonderful 5-star review! On behalf of the customer support team, thank you for the kind words. I’m certain our product team will also appreciate your compliment of our UI, as well.

You can see reissued payments in AP Gateway in the Payments tab, as well as in the reissue & refund report. If you call into support, I’d be happy to walk you through this.

We’re very glad to hear you’re saving so much time in AP and boosting profitability with Nvoicepay. Thanks for being a customer!

techsupport@nvoicepay.com

877-974-1752

David Shepard

Technical Support Team Lead

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AA
Mid-Market(51-200 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from the software vendor

"Slow Implementation But Worth the Hassle!"

What do you like best?

I love that NvoicePay has helped us reduce the headache of trying to decipher the best way to pay our vendors. We've been able to outsource this for a minimal cost and maximize our rebates.

What do you dislike?

The NVP implementation was slow especially with a new ERP system. Also, they have a very strong internal control structure where they don't always provide the best information to their customers. But the sales staff was able to hold true on their promises.

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What problems are you solving with the product? What benefits have you realized?

Simplified AP and Payment Solutions

Response from Angela Anastasakis of Nvoicepay
edit

This is great feedback. Thank you for taking the time to share your thoughts. First I want to thank you for choosing Nvoicepay as your payment automation provider. It’s fantastic to hear your payment process is more efficient and cost-effective with our solution. And those card rebates are definitely a nice bonus!

We value clear and direct communication, and we always strive to set realistic expectations for our customers and vendors. I’m very sorry to hear we fell short of this goal during your implementation.

If you have time to discuss your experience in more detail, I’d love to gather feedback for our Implementation Services team. We certainly appreciate your help in improving this process for future customers.

503-941-3300 (direct)

vendorsupport@nvoicepay.com

Please reach out whenever you have time. Thank you.

Angela Anastasakis

VP of Operations

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U
Mid-Market(501-1000 employees)
Validated Reviewer
Review source: Invitation from G2

"Phenomenal responses "

What do you like best?

I love how responsive you are when I'm sending in a request and if your unsure of the answer you make sure to get the right person on the phone to help instead of just transferring me to different departments. Your team is always phenomenal when you responding to request! Keep up the great work, Great

What do you dislike?

I dislike when I release payments the wording are a little confusing. Such as Processed, Paid, In process. Those were my concerns at first but now I'm use to the wording and I know how they do things. Certain payments are released depending on the time of day they were released.

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What problems are you solving with the product? What benefits have you realized?

The turn around time a vendor received a check once it's mailed.

Response from David Shepard of Nvoicepay
edit

Thank you for this excellent review! On behalf of the Support teams, thank you for your kind words about our customer service. I’ll certainly pass that along.

If you have suggestions for how we could more clearly communicate payment status options during customer training, I’d love to take note of that. Give us a call anytime to share your thoughts.

techsupport@nvoicepay.com

877-974-1752

David Shepard

Technical Support Team Lead

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PM
Corporate Accounts Payable Manager
Construction
Enterprise(1001-5000 employees)
Validated Reviewer
Review source: Invitation from G2

"Promises Delivered"

What do you like best?

NVP maintains & safely stores bank info.

What do you dislike?

I have yet to find anything I dislike.

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Recommendations to others considering the product:

I would recommend that anyone considering making the change should NOT drag their feet. There is no reason to delay.

What problems are you solving with the product? What benefits have you realized?

NVP allows us to offer the convenience of electronic payments to our vendors without us having to collect confidential bank information or maintain vendor payment type preferences in our ERP system. It is hassle-free for our A/P team.

Response from David Shepard of Nvoicepay
edit

Thank you for this wonderful review, Paula. I’m happy to hear Nvoicepay is helping Swinerton offer more convenient payment options to your vendors while making the payment process hassle-free for your AP team.

It’s a pleasure having Swinerton as a customer, and we look forward to many more years of success together.

David Shepard

Technical Support Team Lead

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GW
Accountant
Mid-Market(51-200 employees)
Validated Reviewer
Review source: Invitation from the software vendor

"Been great so far!"

What do you like best?

I love the cost savings that we have received so far.

What do you dislike?

The implementation was a bit challenging since we were the only the third client that Nvoice Pay partnered with Vista by ViewPoint, but at the same time we understood because they were very forthcoming with us

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What problems are you solving with the product? What benefits have you realized?

We are turning our AP into a profit center and it also creates more efficiencies We have received way more cost savings that what we thought.

Response from David Shepard of Nvoicepay
edit

Hi George, thanks for sharing your feedback. I’m excited to hear the cost savings have exceeded your expectations—that’s great news!

I’d also like to thank you for being one of our first joint customers with Viewpoint Construction Software. Your feedback throughout the experience allowed us to improve implementation for Vista customers after you, and I know I speak for the whole Nvoicepay team when I say we appreciate your patience.

Thanks for being a customer, George!

David Shepard

Technical Support Team Lead

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CF
Accounting Manager
Enterprise(1001-5000 employees)
Validated Reviewer
Review source: Invitation from G2

"Easy and Quick"

What do you like best?

Nvoicepay has made our life easier. It is easy and quick and provides documents that are easy to understand.

What do you dislike?

If our remittance advice was also available in Excel that would be a great way to see the list of transactions.

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Recommendations to others considering the product:

Yes, we've become more efficient with AP and reduced the amount of personnel we need.

What problems are you solving with the product? What benefits have you realized?

Quicker payment processing. By using Nvoicepay we have improved our payments and have resolved complaints of delays.

Response from David Shepard of Nvoicepay
edit

Thank you for your feedback, Cody. I’m glad to see Nvoicepay has made your AP process easier and more efficient! Being able to get payments out the door faster can make a real difference in vendor relationships.

Also, I have good news: There is a way to save remittance advice as a .csv file. Give us a call anytime, and we’d be happy to walk you through the process.

techsupport@nvoicepay.com

877-974-1752

Thanks for being a loyal customer!

David Shepard

Technical Support Team Lead

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AL
Validated Reviewer
Review source: Invitation from G2

"Nvoicepay Payment Processing"

What do you like best?

I send a file and Nvoicepay makes the payments. They maintain the vendor file constantly updating vendor payment preferences, and there are no escheatment issues.

What do you dislike?

Sometimes there are communication issues but there is a manual upload process that is available to present the payment file.

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Recommendations to others considering the product:

Its a win win situation ! Turning accounts payable into a profit center while keeping your vendors happy. Minimal work required to maintain the vendor file as Nvoicepay does all the heavy lifting.

What problems are you solving with the product? What benefits have you realized?

Rebate on payments. We have essentially turned accounts payable into a profit center. ACH, credit card payment ensure vendors receive timely secure payments. Minimizing check prints proactively eliminated escheatment issues with the various US states.

Response from David Shepard of Nvoicepay
edit

We’re excited about turning AP into a profit center, too. Our support and operations teams do our best every day to help customers succeed.

If there’s any specific information you’d like to share about the communication issues between our solution and your other systems/software, don’t hesitate to reach out to Tech Support. We always strive to improve the payment experience for our customers and their vendors.

techsupport@nvoicepay.com

877-974-1752

David

Technical Support Team Lead

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PC
Senior Property Accountant
Mid-Market(51-200 employees)
Validated Reviewer
Review source: Invitation from G2

"Great user platform and excellent customer service"

What do you like best?

I like the availability of reports and the concierge service that is offered. Really quick response times on any issues that arise.

What do you dislike?

The only thing i do not like is that there is no statement to reconcile my accounts to.

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What problems are you solving with the product? What benefits have you realized?

More transparency when it comes to payments. Customers are happier with the concierge service which frees up AP time.

Response from David Shepard of Nvoicepay
edit

Thank you for this 5-star review, Pablo. I’m glad to hear such positive feedback about our solution and our service!

And I have good news: You can view and export reports (filtered by date, vendor, payment type, etc.) from AP Gateway. I’ll have your Relationship Manager reach out to walk you through it.

Thank you again for sharing your thoughts about Nvoicepay!

David Shepard

Technical Support Team Lead

877.974.1752

techsupport@nvoicepay.com

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U
Mid-Market(501-1000 employees)
Validated Reviewer
Review source: Invitation from G2

"An Accounts Payable Clerk's dream!"

What do you like best?

Nvoicepay has been amazing for my job. When you are in a payable position that writes hundreds of checks each month the Nvoicepay software has made everything streamlined. I now have more time for other duties and I don't spend hours each month writing and mailing checks.

What do you dislike?

At the moment in time I don't have any dislikes about Nvoicepay that stand out to me.

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What problems are you solving with the product? What benefits have you realized?

Nvoicepay has made it easier for me to complete other duties for my company because I spend less time focusing on writing checks to pay all the bills.

Response from David Shepard of Nvoicepay
edit

Thanks for this stellar review! I’m so happy to see Nvoicepay has made your work day better by eliminating those manual check runs, and that everything is more streamlined in your payment process.

Thank you for sharing your feedback!

David Shepard

Technical Support Team Lead

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UA
Mid-Market(51-200 employees)
Validated Reviewer
Verified Current User
Review source: Invitation from the software vendor

"Accounting Software for the future "

What do you like best?

Modern UI, Easy to use, Fast Loading & costumer support

What do you dislike?

Sometimes the website freezes, when trying to schedule reports it runs at odd times

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Recommendations to others considering the product:

To try out the products and services that Nvoicepay offers and give it a test run, after testing, youll know if you like it or not. Show them how to customize and setup automation.

What problems are you solving with the product? What benefits have you realized?

Accounting, Property Management

Response from David Shepard of Nvoicepay
edit

Thank you for sharing specific feedback. I personally thank you for the compliment to Tech Support, and I’ll be sure to pass along your comments about ease of use, UI, and speed to our product team.

It sounds like you’re experiencing an issue with report scheduling. I’d love to get some more details about your experience when you have a moment, so we can work on resolving this for you.

techsupport@nvoicepay.com

877-974-1752

Thank you in advance for helping us improve Nvoicepay!

David Shepard

Technical Support Team Lead

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JG
Senior Analyst Corporate Finance
Hospitality
Enterprise(10,001+ employees)
Validated Reviewer
Review source: Invitation from the software vendor
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Review"

What do you like best?

I like the set up of the dashboard. It’s easily navigable.

What do you dislike?

The report are not easily understood . It takes forever to figure out where I need to go and how to get the data I need.

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What problems are you solving with the product? What benefits have you realized?

On time payments is the issue we are trying to to solve. It is imperative that vendors receive payments in an expedient manner.

Response from David Shepard of Nvoicepay
edit

Thank you for your feedback, Joseph. It’s great to hear Nvoicepay is helping to strengthen vendor relationships with faster payments.

We especially appreciate your feedback about reporting, and would love to see how we can make this experience better. I’ll ask Rachel, your Customer Success Manager, to reach out and discuss this in more detail.

Thank you in advance for your time, Joseph!

David Shepard

Technical Support Team Lead

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Nvoicepay Features

  • ACH
  • Credit and Debit
  • Wire Transfer
  • Batch Processing
  • Payments Scheduling
  • Automated Workflows
See all
Nvoicepay Features

Nvoicepay User Ratings

9.0
Ease of Use
Enterprise Payment Average: 8.8
9.3
Quality of Support
Enterprise Payment Average: 8.9
8.2
Ease of Setup
Enterprise Payment Average: 8.3
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Nvoicepay Categories on G2

Enterprise Payment Software
AP Automation Software

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