--- title: NinjaOne Reviews meta\_title: 'NinjaOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 5025 reviews by the users' company size, role or industry to find out how NinjaOne works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 5025 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Endpoint Protection url: https://www.g2.com/categories/endpoint-protection --- ### NinjaOne Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. [(1373 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509289&qs=pros-and-cons#reviews) Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. [(909 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511887&qs=pros-and-cons#reviews) Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. [(867 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1508825&qs=pros-and-cons#reviews) Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. [(852 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509192&qs=pros-and-cons#reviews) Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. [(733 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509831&qs=pros-and-cons#reviews) Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. [(792 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510058&qs=pros-and-cons#reviews) Users find the **search function lacking** , and the interface can confuse end users with unclear icons. [(424 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510849&qs=pros-and-cons#reviews) Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. [(396 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511976&qs=pros-and-cons#reviews) Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. [(362 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509345&qs=pros-and-cons#reviews) Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. [(306 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509475&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of NinjaOne ##### 1. Ease of Use Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. [ See 1373 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509289&qs=pros-and-cons#reviews) See Related User Reviews HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you like about NinjaOne? NinjaOne has quickly become a standout choice in the RMM (Remote Monitoring and Management) space, particularly for organizations seeking a solution t PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t ##### 2. Automation Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. [ See 909 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511887&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you like about NinjaOne? Continuous updates have added new features, the AI analysis of patches has made patch management easier. PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t ##### 3. Remote Access Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. [ See 867 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1508825&qs=pros-and-cons#reviews) See Related User Reviews PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t EB Elliot B. Enterprise (\> 1000 emp.) 5.0/5 "Modern and User Friendly Asset Management" What do you like about NinjaOne? When compared to othe roptions, Ninja has been a much easier and understanable system to use. The core requirments just work, reliably, and constantly ##### 4. Features Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. [ See 852 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509192&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you like about NinjaOne? Continuous updates have added new features, the AI analysis of patches has made patch management easier. EB Elliot B. Enterprise (\> 1000 emp.) 5.0/5 "Modern and User Friendly Asset Management" What do you like about NinjaOne? When compared to othe roptions, Ninja has been a much easier and understanable system to use. The core requirments just work, reliably, and constantly ##### 5. Customer Support Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. [ See 733 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509831&qs=pros-and-cons#reviews) See Related User Reviews HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you like about NinjaOne? NinjaOne has quickly become a standout choice in the RMM (Remote Monitoring and Management) space, particularly for organizations seeking a solution t ME Marlon E. Mid-Market (51-1000 emp.) 5.0/5 "Easy-to-Use All-in-One Endpoint Management with Always-Available Support" What do you like about NinjaOne? Ease of use, simple all in one solution to manage our end points, support is always available ### 5 Cons or Disadvantages of NinjaOne ##### 1. Missing Features Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. [ See 792 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510058&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 2. Improvement Needed Users find the **search function lacking** , and the interface can confuse end users with unclear icons. [ See 424 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510849&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 3. Limited Features Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. [ See 396 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511976&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you dislike about NinjaOne? Some advanced features could benefit from deeper customization options. Reporting and dashboard customization could be more flexible, and certain inte ##### 4. Needs Improvement Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. [ See 362 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509345&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 5. Feature Issues Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. [ See 306 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509475&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you dislike about NinjaOne? Some advanced features could benefit from deeper customization options. Reporting and dashboard customization could be more flexible, and certain inte AG Andrea G. Operations Director Small-Business (50 or fewer emp.) 4/28/2026 "Simple, Fast, and Powerful IT Management with NinjaOne" 5/5 What do you like best about NinjaOne? What stands out most about NinjaOne is how simple and fast it makes IT management, without sacrificing power. The interface feels clean and intuitive, so I’m not digging through endless menus just to find what I need. At the same time, it’s still very capable: remote monitoring, patch management, scripting, and automation all feel tightly integrated rather than bolted on as separate pieces. Another major plus is its speed and reliability. Tasks like remote access or running scripts usually execute quickly, and that makes a real difference in day-to-day IT work. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? One area for improvement in NinjaOne is reporting flexibility, as more advanced or highly customized reports can sometimes require additional effort. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne addresses key IT operations challenges by bringing RMM, endpoint management, patching, and MDM together in a single platform. It gives me centralized visibility and control across all devices, automates patching to support security and compliance, and makes both endpoint and mobile device management easier to handle. As a result, it has improved operational efficiency, reduced tool sprawl, strengthened our security posture, and enabled a faster, more proactive approach to incident response. Review collected by and hosted on G2.com. Show More 7/22/2026 Current UserValidated ReviewerSource: Organic ET Eric T. Managed Services Technician Small-Business (50 or fewer emp.) 10/27/2025 "All-in-One Management Hub That Simplifies MSP Workflows" 4.5/5 What do you like best about NinjaOne? The number of tools available in one centralized management hub is excellent. We use this management and monitoring system daily for our clients, and as an MSP supporting many organizations, it makes serving our customers much simpler. With alerts, automations, scripts, custom fields, and NinjaOne Remote with behind-the-scenes access, we can quickly find device information and keep tabs on overall health. The areas we most commonly implement for our organizations are RMM, endpoint management, and patching. We’ve also started expanding into other services, such as MDM and NinjaOne Connect, and once you learn each module, they’re easy to roll out across the board. Whenever we need assistance, customer service is quick to respond and, when necessary, escalates to qualified technicians for the specific scenario. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Overall, NinjaOne has been a very effective solution for MSP technicians like me at Acruity. That said, there are a couple of issues I’ve noticed while using Ninja. The first is Apple patching. Patching on Apple devices (macOS, iOS) has been somewhat inconsistent, both in terms of success and in how statuses are reported in Ninja. When reviewing patching activity, we’ve often seen cases where the status of whether updates were successful shows as unknown. Another area I’d like to see improved is visibility for MSPs into endpoint errors and alerts. At times, it feels like NinjaOne representatives can pull more detailed information from the back end than we’re able to access on our side. More transparency into what’s happening would likely save time for both MSPs and support. That said, if there’s a security reason this information isn’t generally available to MSP technician accounts, I understand. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Keeping track of a multitude of client devices without a centralized management system is nearly impossible. NinjaOne gives MSPs the ability to track and manage hundreds of devices efficiently and thoroughly. With Ninja, we can respond to offline server alerts as soon as they come in. We can also review endpoint patching and quickly address computers that experience patching failures. When we need to run commands on a machine while a user is actively working on it, Ninja lets us run those commands in the background without interfering with the user. Overall, Ninja saves time for both us and the client, while reducing interruptions and keeping day-to-day management smoother. In down client scenarios, we are able to use ping monitors and server network availability to get a lead on the source of the issue and act accordingly. Review collected by and hosted on G2.com. Show More 7/21/2026 Current UserValidated ReviewerSource: Organic CB Christian B. Founder Small-Business (50 or fewer emp.) 7/21/2026 "NinjaOne Makes My Daily Work as an IT Service Provider Easier" 4.5/5 What do you like best about NinjaOne? What I like most about NinjaOne is that it makes my daily work as an IT service provider noticeably easier. I can see the status of all my customers’ devices in one place and quickly identify where something needs my attention. Patch management, alerts, software deployment, and scripts save me a lot of repetitive work and several hours each week. The interface feels modern and well organized, without being overloaded. I was also pleasantly surprised by how easy the onboarding was. Whenever I had a question, the support team responded quickly and genuinely tried to help. NinjaOne is certainly not the cheapest solution, but for me, the time saved and the better overview of my customers’ systems make it worth the investment. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? At the moment, there is honestly nothing I really dislike about NinjaOne. It works reliably, covers everything I currently need, and makes my daily work noticeably easier. So far, I have not come across any major issues or limitations that negatively affect my workflow. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? As a small IT service provider, NinjaOne helps me manage all my customers’ devices from one central platform. I can monitor systems, install updates, deploy software, access devices remotely, and react to problems before the customer even notices them. This saves me a lot of time, reduces unnecessary on-site visits, and allows me to support my customers much faster. Most importantly, it gives me a clear overview of all managed systems and the confidence that nothing important is being overlooked. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![MUHAMMED IRSHAD N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MUHAMMED IRSHAD N.") MN MUHAMMED IRSHAD N. IT ENGINEER Enterprise (\> 1000 emp.) 7/21/2026 "Fast, Intuitive Endpoint Management with Strong Integrations and Support" 3.5/5 What do you like best about NinjaOne? NinjaOne is a well-rounded endpoint management platform that stands out for its intuitive UI/UX, offering a clean, easy-to-navigate interface that simplifies IT administration and reduces the learning curve. Its extensive integrations with remote access, ticketing, security, and backup solutions enable seamless workflows and centralized management. In terms of performance, NinjaOne is fast, reliable, and highly scalable, delivering efficient endpoint monitoring, patch management, and automation with minimal system impact. From a pricing/ROI perspective, it provides strong value by reducing manual IT tasks, improving operational efficiency, and lowering overall management costs, although pricing may be higher for smaller organizations depending on their needs. The platform also excels in support and onboarding, with responsive customer service, comprehensive documentation, and a straightforward implementation process that helps teams become productive quickly. Additionally, NinjaOne's growing AI/Intelligence capabilities enhance automation, proactive issue detection, and actionable insights, helping IT teams resolve problems faster and manage endpoints more effectively. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Limited native AI capabilities: While AI-powered features are improving, they are still less advanced than those offered by some competitors, particularly in predictive analytics and automated remediation. Custom reporting limitations: Although reporting covers most standard IT needs, creating highly customized or complex reports can be restrictive and may require workarounds. Pricing transparency: NinjaOne does not publicly list its pricing, requiring potential customers to contact sales for a quote. This can make it difficult to compare costs with competing solutions. Advanced configuration can be time-consuming: Initial setup for complex automation policies, scripting, and multi-tenant environments may require significant planning and technical expertise. Mobile app functionality: The mobile application is useful for basic monitoring and management but lacks some of the advanced administrative capabilities available in the web console. Limited third-party integrations compared to larger platforms: While NinjaOne integrates with many popular IT tools, organizations with highly specialized ecosystems may find fewer native integration options than enterprise-focused competitors. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne addresses several common challenges faced by IT teams by centralizing endpoint management, automating routine tasks, and improving visibility across IT environments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Assistenza M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Assistenza M.") AM Assistenza M. IT Manager Small-Business (50 or fewer emp.) 7/21/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Reliable Patch Management and Remote Access That Saves Time" 4.5/5 What do you like best about NinjaOne? What I like most about NinjaOne is its Patch Management. It’s very easy to implement and has proven extremely reliable, both for deploying updates and for uninstalling problematic patches when needed. As a result, it has significantly reduced the time we spend managing Windows updates across our customers’ environments. I also really appreciate the built-in remote access. Because it works through the NinjaOne agent, I can securely connect to servers and workstations from anywhere without requiring users to take extra steps. This has made remote support noticeably faster and more efficient. Another feature I use regularly is software deployment. It works well right out of the box, and with PowerShell scripting it can be customized to automate even more complex installations. That flexibility has helped us standardize deployments and save a considerable amount of time. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? The biggest limitation for me is the monitoring system. While it’s excellent for standard endpoint management, I’ve found it less effective for more advanced infrastructure, such as Veeam Backup & Replication or VMware ESXi hosts. I’d like to see more comprehensive built-in monitoring templates, along with greater flexibility for these kinds of enterprise workloads. Another challenge is alert management. It can be hard to exclude devices that are intentionally offline for long periods. For example, we have NAS devices that are powered on only during the weekend to run backups and then shut down again. So far, I haven’t found a straightforward way to avoid unnecessary offline alerts in these cases without resorting to workarounds. On the community side, I expected a larger and more active library of shared scripts and automations. While there are some useful contributions, I’ve often had to write my own PowerShell scripts or rely on AI tools to create reliable installation and automation scripts because I couldn’t find suitable examples. Finally, although NinjaOne has started introducing AI-powered features, I still think there’s room to grow. I’d like to see AI more deeply integrated into scripting, monitoring recommendations, alert analysis, and automated remediation to further reduce the amount of manual work required from IT administrators. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? One of the biggest challenges NinjaOne is helping us address is \*\*vulnerability management\*\*. With the introduction of the \*\*NIS2 Directive\*\* in Europe, many of our customers are now required to regularly identify and document security vulnerabilities across their IT infrastructure. The integrated \*\*Vulnerability Assessment\*\* feature has enabled us to meet these compliance requirements without having to introduce another standalone security product. Because it’s built directly into NinjaOne, rollout was straightforward, and we can handle vulnerability reporting from the same platform we already rely on for endpoint management and patching. As a result, our technicians spend less time on operational overhead, while our customers still receive the reports they need to demonstrate compliance. Given the value it provides, the additional cost of the feature feels very reasonable compared with deploying and maintaining a separate vulnerability management solution. Beyond compliance, the platform also helps us proactively spot outdated software and potential security risks before they turn into real issues, which supports improving our customers’ overall security posture. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Floyd B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Floyd B.") FB Floyd B. Chief Technology Officer Mid-Market (51-1000 emp.) 10/30/2025 "NinjaOne – Trusted Partner In IT Management" 5/5 What do you like best about NinjaOne? I’ve been using NinjaOne for about five years now, and it continues to be one of the most reliable and user-friendly IT management tools I’ve ever worked with. The platform is intuitive, easy to deploy, and incredibly stable, we’ve experienced virtually no downtime throughout our use. One of NinjaOne’s greatest strengths is how seamless it is to deploy and manage across environments. The integration between their various tools including backup and enterprise-level endpoint protection is smooth and efficient, allowing us to centralize our management and support processes with ease. NinjaOne also stands out for its training resources and community engagement. Their extensive library of learning materials and monthly open office hours provide direct access to professional engineers who are always willing to help. If they don’t have an immediate answer, they follow up promptly and even product improvement suggestions are taken seriously and often acted upon. We run the tool 24x7x365, and it has become a cornerstone of our operations. The customer support team is exceptional, fast, knowledgeable, and always ready to connect you with the right person to resolve any issue. Overall, I would highly recommend NinjaOne to organizations of any size looking to centralize IT management, monitoring, and support. It’s a reliable, easy-to-use, and well-supported solution that continues to deliver excellent value year after year. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Our company has never experienced any issues with Ninja One to report. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? It allows me to centralize my company’s support and management within a single pane of glass. We can quickly deploy the tool across multiple devices and efficiently support both internal and external clients. This enables my team to deliver seamless, high-quality support, which is essential when serving clients who have equally high expectations of our managed services. Review collected by and hosted on G2.com. Show More 7/21/2026 Current UserValidated ReviewerSource: Organic ![Robert L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert L.") RL Robert L. Analyst Small-Business (50 or fewer emp.) 7/20/2026 "Clean UI, Fantastic Support, and Frequent Updates" 4.5/5 What do you like best about NinjaOne? Continiously being updated. Has an app that works on smart devices that allows me for quick fixes and checks. The UI is clean and easy to understand. Support has been fantastic. I can call for support which is rare with other RMM providers on the market. AI can be improved. Would like to see more for resolution and customer /support interaction with AI and possibly with scripting as well. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Patching is the biggest downfall for us. Where NinjaOne fails in the patching is that any appliation that is open or needs some sort of client interaction, the patch updates fail. such as WebEx, CCLeaner, Chrome, FireFox and M365. More specific for M365, is that if a user has a computer with M365 installed on it but the user using the computer is only licensed to use M365 online only, the M365 app is rarely ever used (never used if the employee uses only the online M365), yet because there is an install of M365 on the computer, the update will fail because the app is not activated or the user is not logged into M365 apps on the computer. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Ninja is helping with OS patching and letting me control and set up rules as to what for the OS should be patched and updated. For instance, i can tell it not to install or update 'preview' updates, but can have Ninja push up critical or important updates automatically. Having tools to remote into sytems is also handy as well for when we need to work with a clent directly. Mostly Splashtop or Ninja Connect works well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NR Nizar R. Head of IT Mid-Market (51-1000 emp.) 7/20/2026 "NinjaOne Streamlines IT Management with Reliable Patching, Monitoring, and Fast Remote Access" 4.5/5 What do you like best about NinjaOne? What I like most about NinjaOne is how much it streamlines our day-to-day IT management. The interface is clean and intuitive, so new techs on our team can get up to speed quickly with minimal training. Patch management and remote monitoring run reliably in the background, which has reduced the time we spend manually checking endpoints. The remote access tool is fast and rarely drops the connection, which is especially important when we’re troubleshooting urgent issues. It also integrates smoothly with our other tools (ticketing, documentation, etc.), so we’re not constantly jumping between platforms. Overall, it saves our team meaningful time each week and makes it easier to stay on top of a growing number of devices. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? One area where NinjaOne still has room to grow is the asset management module—it doesn’t yet cover everything we’d like, so we sometimes have to rely on a separate tool. Tightening up asset management and simplifying the initial setup would make the product even stronger. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Before NinjaOne, our team struggled to maintain visibility across a growing number of endpoints spread over multiple locations. Patching, monitoring, and remote support were handled through disconnected tools, so issues often went unnoticed until users reported them. With NinjaOne’s unified RMM platform, we can now monitor and patch devices proactively from a single dashboard. This has led to fewer unplanned outages and much less time spent on manual checks. Remote access has also reduced our average ticket resolution time, since technicians can jump straight into a device instead of waiting for the end user to troubleshoot first. Onboarding new team members has been fairly smooth as well, thanks to the clean interface and responsive support whenever we’ve had setup questions. Overall, NinjaOne has helped us shift from reactive to proactive IT management, saving the team meaningful time each week. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Heath H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heath H.") HH Heath H. Corporate Technology Manager / ISSM Mid-Market (51-1000 emp.) 10/16/2025 "NinjaOne Makes Remote Management Fast and Easy" 5/5 What do you like best about NinjaOne? NinjaOne provides seamless remote access to our systems, significantly streamlining our update, management, and troubleshooting processes. A standout feature is the ability for administrators to input credentials while a user remains logged in, which has proven invaluable for profile-specific installations and related administrative tasks. Furthermore, the customer support team is exceptional, consistently providing prompt and effective assistance whenever required. We rely on this platform daily to maintain operational efficiency and resolve technical issues effectively. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? I understand this is a security feature, but it would be helpful to stay logged into the system and keep the remote window available while installing software or transferring files, especially when those tasks can take longer than 1–5 hours. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne has provided us with a reliable, comprehensive solution for accessing remote systems, facilitating direct troubleshooting with customers, and utilizing automation tools to resolve technical issues with greater efficiency. Consequently, the platform has significantly streamlined our support operations, enabling a more cohesive and effective end-to-end management of user requests. Review collected by and hosted on G2.com. Show More 7/20/2026 Current UserValidated ReviewerSource: Organic ![Alex S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex S.") AS Alex S. IT Consultant Small-Business (50 or fewer emp.) 7/20/2026 "Effortless Script Deployment Across Multiple Endpoints" 5/5 What do you like best about NinjaOne? The capability of publishing a script and pushing it to multiple endpoints. This feature has saved me countless hours of manual labor when having to standardize changes across an organization. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? The mobile app for NinjaOne. I wouldn't say that I dislike it because I still use it and it definitely helps when I don't have my laptop with me, but there's room for improvement. In terms of the NinjaOne Remote ap that allows me to connect to a session and control of another computer is very good, but, the NinjaOne Mobile app. I'd like to see more details in the Overview section when viewing a computer, and possibly having the file transfer option from within the mobile app. The only other thing I dislike is the performance of how quickly I can connect to a host when it comes online. The time from the endpoint being on and connected to the internet to NinjaOne being able to connect to the endpoint is almost 1-3mins, which is a while when you're on the phone with a customer. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Remote Management, Patching, Cloud and On-Site Backups, Vulnerability Scanning, Network Discovery, Anti-Virus integration with SentinelOne, Automation and Scripting. It has allowed me to gain visibility on my business, automate time-consuming tasks and save me a lot of time. Review collected by and hosted on G2.com. 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