It's been two months since this profile received a new review

Ngage 360 Reviews & Product Details

NGage 360 is a no-code AI automation platform that enables businesses to deploy intelligent, multilingual agents for customer support and internal workflow automation. These agents integrate with existing systems, learn from business data, and operate 24/7 to handle inquiries, schedule tasks, and retrieve information across chat and voice. With support for over 90 languages, lead capture tools, and customizable workflows, NGage 360 helps businesses reduce support costs, boost productivity, and deliver a seamless experience - both for customers and internal teams - all without writing a single line of code.

Seller

Cybrix 360 AI

Discussions

Ngage 360 Community

Overview by

Hari Kumar

Top-Rated Alternatives

Salesforce Service Cloud

Zendesk for Customer Service - AC

4.3/5

(6,348)

View All Alternatives

Ngage 360 Reviews (1)

View Filters

G2 reviews are authentic and verified.

Here's how.

PO

peju O.

Director

Small-Business (50 or fewer emp.)

7/14/2025

"Game-Changer for Our Immigration Practice – Cost Savings and Operational Efficiency Realised"

3.5/5

What do you like best about Ngage 360?

As a legal and immigration services company, we were looking for a way to streamline our operations and cut unnecessary costs — Ngage 360 has delivered on both fronts. The system is incredibly easy to navigate and has become a central part of how we manage client files, documents, and communications.

One of the biggest wins has been the automation features. Tasks that used to take up so much admin time, like reminders, follow-ups, and updates, now run in the background, allowing our team to focus on clients rather than paperwork. It’s made a noticeable difference in productivity and helped us save around £30,000 a year in time and resource costs.

We’ve also been impressed with how flexible the system is. We were able to tailor it to match our internal processes and compliance needs, which meant minimal disruption and quick adoption across the team. Review collected by and hosted on G2.com.

What do you dislike about Ngage 360?

To be honest, there’s not much we’d change. The initial setup took a bit of adjusting to, especially for staff used to older systems. Some of the integrations took a little longer than we expected, but once everything was in place, it’s been smooth sailing. Review collected by and hosted on G2.com.

What problems is Ngage 360 solving and how is that benefiting you?

One of the biggest challenges we faced as a growing legal and immigration firm was onboarding new staff quickly without compromising on quality or compliance. Training new team members used to take weeks, often involving multiple systems, scattered documents, and manual oversight.

Ngage 360 has completely changed that.

Because everything is in one place, document templates, immigration law updates, and compliance workflows , new staff can hit the ground running. The system is intuitive and doesn’t require a steep learning curve. Even junior team members or those new to the legal sector can easily follow the built-in processes.

How it’s helping us train staff more efficiently:

Step-by-step workflows guide staff through each stage of a case, reducing mistakes

Real-time immigration law updates

Templates and checklists ensure consistency across the team

Training time has been cut significantly , what used to take weeks now takes days

Staff confidence grows faster because they know exactly what’s expected at each step

The result? We’re able to scale up without stress. New hires become productive much sooner, and we spend far less time shadowing or correcting errors. Ngage 360 has helped us maintain a high standard of service, even as our team expands, and that’s been a real game-changer. Review collected by and hosted on G2.com.