NEXT Features

Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules.

Maintains context across user turns in a single session to provide coherent, relevant responses.

Understands varied user phrasing and infers intent without relying solely on keywords or scripts.

Supports building conversational flows using predefined paths, rules, and decision trees.

Provides fallback messages or guidance when the bot cannot understand or fulfill a query.

Text-based surveys or quizzes related to user experience. This feature was mentioned in 12 NEXT reviews.

As reported in 16 NEXT reviews. Individually recorded video clips based on situations or prompts.

One-on-one video conferences with users. This feature was mentioned in 14 NEXT reviews.

As reported in 13 NEXT reviews. Screenshots or in-context photos sent in from users.

Text responses to situational prompts. This feature was mentioned in 14 NEXT reviews.

Intercepting users during application usage.

Based on 10 NEXT reviews. Intercepting customers during in-person shopping experience.

As reported in 10 NEXT reviews. Intercepting visitors while on particular webpage.

Vendor-provided database of respondents. This feature was mentioned in 10 NEXT reviews.

Based on 15 NEXT reviews. Actionable data generated from user responses.

As reported in 15 NEXT reviews. Collaborative tools for analyzing or repurposing responses.

Tools for tagging, storing, and searching responses. This feature was mentioned in 15 NEXT reviews.

Records sales calls and facilitates playback

Utilizes machine learning technology to analyze recorded sales calls

Analyzes or facilitates the analysis of recorded and stored sales calls for insight

Leverages analytics to qualify and score calls in real time

Leverages technology to rate or "read" recordings to determine the impact of sales calls

Transcribes sales calls from speech to text

Utilizes artificial intelligence technology to discover insights within recorded sales calls

Provides API access to connect with proprietary business systems or internal data sources.

Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools.

Allows non-developers to configure and design chatbot flows via visual or no-code interfaces.

Provides dictation capabilities.

Gives the user a reliable and accurate transcription of the text.

Identifies and differentiates between different speakers.

Provides timestamps for the transcription and gives the user the ability to alter them.

Allows for transcription to be displayed as closed captioning for a video.

Ability to add words or phrases to a custom dictionary for transcription.

Have the ability to share your project and grant collaborators access to comment or edit.

Provides spell checking and punctuation, such as commas, periods, and question marks.

Facilitates the editing of transcription via a text editor.

Allows for the translation of the transcribed text.

Gives the user a secure platform for transcription which does not scrape data or compromise user data.

Provides an API to port the transcription into external applications.

Supports uploading recorded voice data into the solution.

Allows for the user to incorporate live transcription into video footage.

Integrates with existing applications to allow for seamless transcription of audio.

Provides a highly collaborative user research hub to the benefit of all relevant team members.

Allows administrators to designate access and data permissions to individual team members.

Keeps sensitive user data secure and compliant.

Uses AI to accurately assess feedback sentiment based on keywords and phrases.

Provides tools for team members to group user research with customizable tags.

Allows team members to add notes to user feedback.

Integrates seemlessly with user research software that handles the outright gathering of user data.

Ensures consistent performance, delivering reliable outputs based on user prompts.

Implements stringent measures to protect user data and ensure privacy.

Shows adeptness in comprehending and responding to complex or multi-part queries.

Facilitates natural and human-like conversations, delivering engaging interaction experiences.

Demonstrates a sophisticated understanding of both written and spoken user commands.

Exhibits proficiency in maintaining and utilizing context throughout a conversation.

Offers a high degree of customization to meet individual user or business requirements.

Features robust learning mechanisms, improving responses over time based on past user interactions.

Showcases the ability to recognize, correct, and learn from its own mistakes.

Displays creativity in generating diverse, interesting, and contextually relevant responses.

Produces content that is accurate, factually correct, and relevant to the user's query.

Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions.

Regularly receives updates that contribute to continuous improvement of the product.

Assesses the chatbot's ability to function seamlessly across various platforms and devices.

Seamlessly integrates with other platforms or software systems, enhancing overall utility.

Condenses long documents or text into a brief summary.

Based on 15 NEXT reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Makes informed choices based on available data and objectives

Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).

Includes safeguards to restrict inappropriate responses and ensure compliant language use.