---
title: NEXT Reviews
meta_title: 'NEXT Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 17 reviews by the users' company size, role or industry to
  find out how NEXT works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 17
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# NEXT Reviews
**Vendor:** NEXT  
**Category:** [User Research Tools](https://www.g2.com/categories/user-research)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 17
## About NEXT
Customers are the lifeblood of any company. And their voice—what they say, need and want—matters. NEXT is a customer intelligence platform that turns customer interaction data—from Gong, Zoom, Qualtrics, G2 and other sources—into actionable insights and automated workflows for teams in product, engineering, marketing and beyond. Using agentic AI technology with human-like accuracy, we let you bring the voice of your customers into the way you build, market, and sell your products. Launched in April 2023, NEXT is trusted by Bosch, PaperCut, Lipton, Action, and Erste Group. For more information, visit www.nextapp.co




## NEXT Reviews
  ### 1. Mentor Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Imen E. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 26, 2024

**What do you like best about NEXT?**

The app is user-friendly and ergonomic

The tag creation and video clustering are great features

**What do you dislike about NEXT?**

It doesn't have an FAQ or short tutorials on how to use it

**What problems is NEXT solving and how is that benefiting you?**

It allowed us to make a clean work by providing great features such as tag and clusters creation which are important in making user research

  ### 2. Easy to use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2024

**What do you like best about NEXT?**

Ability to access customer insights at scale
• Accurate and quick transcriptions
• 90%+ accuracy in analysis
• Actionable system of record for all customer data
• Ease of use
• Huge time saver

**What do you dislike about NEXT?**

Unavailability on mobile devices may limit accessibility and convenience for a broad user base.
Ui only in english

**What problems is NEXT solving and how is that benefiting you?**

User research

  ### 3. NEXT has a lot of flexible AI assisted features for helping researchers with synthesis

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sumyat T. | Senior UX Researcher , Small-Business (50 or fewer emp.)

**Reviewed Date:** November 06, 2023

**What do you like best about NEXT?**

Flexible AI assistance tools and highlights that it automatically generates

**What do you dislike about NEXT?**

I'm not sure what the latest update is on this, but not being able to download the transcripts as is

**What problems is NEXT solving and how is that benefiting you?**

To help researchers w/ transcription process and different steps and forms involved in synthesis and dissemination of research



- [View NEXT pricing details and edition comparison](https://www.g2.com/products/next-next/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-12+15%3A29%3A04+-0500&secure%5Bsession_id%5D=bba39fd7-d6bd-4048-a73a-6629cf267fc4&secure%5Btoken%5D=d2f12d7c4bfa981f73f294ade0cd8ab9be687e74e376a03daac9bc233bc0a361&format=llm_user)

## NEXT Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Additional Functionality**
- Code Generation
- Text to Image
- Generative AI
- API
- Natural Language Processing
- Virtual Characters and Avatars
- Content Generation
- Personalization and Recommendation
- Conditional Generation
- Transformer Model
- Automated Image & Video Editing
- Interactive and Co-Creative Systems
- Text Summarization
- Data Augmentation
- Variation Autoencoder Models
- Adversarial Training
- Transfer Learning and Fine-tuning
- Simulation and Scenario Generation
- Creative Design
- AI Copilot
- Prompt Engineering
- Foundation Model

**Core Conversational Capabilities - AI Chatbots**
- Controlled LLM Response Generation
- Context Maintenance Within Sessions
- Natural Language Understanding & Intent Inference

**User Response Methods**
- Survey
- Video Snippets
- Video Interview
- Photo Submission
- Text/Notes
- Commenting/Notes

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
- Trend Analysis
- Real-Time Data
- AI/Machine Learning

**Voice**
- Dictation
- Accuracy

**Management**
- Team Collaboration
- Access Control
- Data Security

**Data**
- Reliability
- Data Security

**Participant Selection**
- In-App
- In-Store
- On-Site
- Recruitment Pool
- Single Sign On

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Transcription**
- Speaker Identification
- Timecode Management
- Closed Captioning
- Custom Dictionary
- Full Text Search
- Compliance Management
- Version Control
- User Management
- File Management
- Content Management
- Data Storage Management
- Meeting Management
- Video Management
- Document Management

**Functionality**
- Sentiment Analysis
- Tagging
- Note Taking
- Integrations

**Interaction**
- Complex Query Handling
- Natural Conversation
- Understanding
- Feedback Management
- Customizability
- Multi-Channel Management
- Communication Management
- Workflow Management
- Email Management
- Knowledge Base Management

**Task & Flow Management - AI Chatbots**
- Scripted Dialogue & Decision Tree Support
- Fallback Responses for Unknown Queries

**Insights**
- Analytics
- Collaboration
- Sorting
- Visual Analytics

**Editing**
- Collaboration
- Spell Check and Punctuation
- Synchronous Editing
- Translation

**Learning**
- User Interaction Learning
- Error Learning

**Generative AI**
- AI Text Summarization
- Generative AI

**Deployment & Embedding - AI Chatbots**
- API Access for Business System Integration
- Web Widget & SDK Embedding

**Integration**
- Data Security
- API
- Voice Files
- Live Captioning
- Integrates With Existing Applications
- Real-Time Data

**Content Generation**
- Creativity
- Content Accuracy

**Generative AI**
- AI Text Summarization
- Generative AI

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Forecasting

**Additional Functionality**
- Performance Metrics
- Keyword Filtering
- Natural Language Processing
- For Contact Centers
- Reporting & Statistics
- Call Tracking
- Alerts/Notifications
- AI Copilot
- Automatic Transcription
- Playbooks
- Employee Coaching Tools
- Text Mining
- Trend/Problem Indicators
- Notes Management
- Retention Tracking
- Feedback Management
- Recommendations
- Dashboard
- Multi-Channel Communication
- Access Controls/Permissions
- Compliance Tracking
- API
- Rules-Based Workflow
- Intent Recognition
- Tagging
- Collaboration Tools
- Prioritization

**Additional Functionality**
- User Journeys
- Usability Testing
- Engagement Tracking
- For Mobile
- A/B Testing
- Search/Filter
- AI Copilot
- Data Visualization
- API
- Drag & Drop
- Unmoderated Testing
- Screen Activity Recording
- Behavior Tracking
- Software Testing Management
- Performance Metrics
- Customizable Questions
- Heatmaps
- Prototype Creation
- Activity Dashboard
- Customer Segmentation
- Data Import/Export
- Trend Analysis
- User Research Analysis
- Monitoring
- Third-Party Integrations
- For Websites
- Issue Tracking
- Collaboration Tools
- Surveys & Feedback
- Customizable Branding
- User Management
- Customizable Templates
- Design Management
- Multi-Language
- Real-Time Data
- Project Management
- Customizable Fields
- Moderated Usability Testing
- Quantitative Metrics
- Alerts/Notifications
- Categorization/Grouping
- Tagging
- Conversion Rate Optimization
- Reporting & Statistics
- Video recording/Transcriptions
- Customizable Categories
- Annotations
- Performance Testing
- Benchmarking
- Question Library
- Customizable Reports
- Projections
- Survey/Poll Management
- Assessment Management
- Activity Tracking
- Video Support
- Demographic Data
- Customer Experience Management
- Workflow Management
- Geotargeting
- Access Controls/Permissions
- Email Reminders
- Audience Targeting

**Admin & Configuration - AI Chatbots**
- No-Code Conversation Design

**System**
- API Flexibility
- Update Frequency and Utility
- Cross-Platform Compatibility	
- Software Integration
- Third-Party Integrations

**Agentic AI - Transcription**
- Autonomous Task Execution
- Cross-system Integration
- Decision Making
- Third-Party Integrations
- File Transfer

**Additional Functionality**
- Part of Speech Tagging
- Natural Language Processing
- Customer Support
- Subtitles/Closed Captions
- Speech Recognition
- Collaboration Tools
- Time Stamps
- Custom Fonts
- Generative AI
- Caption Service
- Media Upload
- Text Overlay
- Keyword Search
- Full Text Extraction
- Multiple File Format Support
- Speech-to-Text Analysis
- Preview Functionality
- AI Copilot
- Live Streaming Production
- Timecoding
- File Sharing
- Historical Reporting
- Call Recording
- Data Synchronization
- Data Import/Export
- IVR
- Automatic Formatting
- Multiple Format Support
- Annotations
- Mobile Access
- Automatic Transcription
- Projections
- AI/Machine Learning
- For Manual Transcription
- Video Support
- Tagging
- Sentiment Analysis
- Audio/video file upload
- Playback Controls
- Chat Transcript
- Reporting/Analytics
- Access Controls/Permissions
- Multimedia Support
- Automatic Transcription Services
- Multi-Language
- On-Demand Recording
- Secure Data Storage
- Lead Capture
- Search/Filter

**Agentic AI - AI Chatbots**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Monitoring & Improvement - AI Chatbots**
- Feedback-Driven Response Optimization

**Reliability & Safety - AI Chatbots**
- Guardrails & Content Controls

**Additional Functionality**
- Autoresponders
- Configurable Workflow
- Natural Language Processing
- Customizable Branding
- Sentiment Analysis
- Real-Time Analytics
- Pre-Configured Bot
- Activity Dashboard
- Live Chat
- Real-Time Monitoring
- Code-free Development
- Reporting & Statistics
- Speech Recognition
- Drag & Drop
- Reporting/Analytics
- Generative AI
- Customer Service Analytics
- Chatbot
- Intent Recognition
- Lead Capture
- Multi-Channel Communication
- Search/Filter
- Visual Analytics
- AI Copilot
- Chat/Messaging
- CRM
- Chat Transcript
- Performance Metrics
- Contextual Guidance
- Natural Language Search
- Monitoring
- Speech Synthesis
- Real-Time Notifications
- Customer Database
- API
- For Developers
- Customer Segmentation
- Alerts/Escalation
- Engagement Tracking

## Top NEXT Alternatives
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,688 reviews)
  - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,369 reviews)
  - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - 4.6/5.0 (2,739 reviews)