This is our school’s first LMS, so aside from navigating the sections of Turnitin, most students and teachers had not used an LMS previously. Students took to it right away with very little explanation (though the documentation is great, too). To a person, the professors at our school have been impressed with how easy it has been to set things up and add information and resources, and still have a clean look. From a UI perspective, every instructor with experience in another LMS has preferred this one, as have several students, and both my daughters, who attend much larger schools using more significantly expensive LMSs.
Gamification, group interaction options of all sorts, and continual updates and added features with easy integration make this a great deal and keep the focus on teaching and learning rather than IT. Instructors don’t have to master design to get a great looking classroom, and students don’t have to follow multiple portals to get all their information.
As this is a smaller LMS, there are limitations to customization, and it’s only LTI 1.1 compliant currently (though LTI Advantage is on the Q2 2018 roadmap). That said, the engineers work rapidly and regularly deliver new and improved operations.
Test a few classes with the trial version and check out all of the documentation for users (administrators, teachers and students), including the videos, diagrams and articles. Also keep up with the excellent response time in the support forum (only paying customers can use it, but it demonstrates the timeliness of service and provides some terrific insights into the product).
NEO LMS provides great all-in-one operability from the LMS end including gradebook, attendance (by date and time period, if needed), LTI integration, partnerships which speed up a number of the integrations, customized reports, multiple communication channels, campus announcements, calendars, groups, and a host of other items which, in our case, allow our school to avoid spending time and money on multiple services.