--- title: CYPHER Learning Reviews meta\_title: 'CYPHER Learning Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 319 reviews by the users' company size, role or industry to find out how CYPHER Learning works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 319 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Education url: https://www.g2.com/categories/education --- # CYPHER Learning Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CYPHER Learning but has limited features. Are you part of the CYPHER Learning team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CYPHER Learning is the AI-native platform built to power modern training operations. Organizations use CYPHER to rapidly create, manage, and scale commercial-grade training across employees, partners, customers, agents, franchises, and members. By combining AI-powered content creation, orchestration, and personalization in one integrated platform, CYPHER helps organizations move faster and achieve stronger business outcomes. * * * Seller [CYPHER Learning](https://www.g2.com/sellers/cypher-learning) Discussions [CYPHER Learning Community](https://www.g2.com/products/cypher-learning-cypher-learning/discuss) Languages Supported Afrikaans, Arabic, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Armenian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Albanian, Serbian, Turkish, Ukrainian, Chinese (Simplified) Solution Type All-in-One Overview by Enrique Jiménez Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/cypher-learning-cypher-learning/pricing) ## Top-Rated Alternatives [ ![Moodle](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moodle") Moodle 4.1/5(448) ](https://www.g2.com/products/moodle/reviews) [ ![Canvas LMS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Canvas LMS") Canvas LMS 4.5/5(1,838) ](https://www.g2.com/products/canvas-lms/reviews) [ ![Absorb LMS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Absorb LMS") Absorb LMS 4.6/5(959) ](https://www.g2.com/products/absorb-software-absorb-lms/reviews) [ View All Alternatives ](https://www.g2.com/products/cypher-learning-cypher-learning/competitors/alternatives) ## User Insights Average based on 319 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## CYPHER Learning Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Khan Academy ](https://www.g2.com/products/khan-academy/reviews) Show More ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/11/2023 "The selling quite good on start. But after the contract happened..." 0/5 What do you like best about CYPHER Learning? The selling quite good on start. But after the contract happened everything everything goes bad instantly. After the refund request management stopping to answer. Review collected by and hosted on G2.com. What do you dislike about CYPHER Learning? I regret to say that our experience with this LMS has been negative. While they were extremely attentive and responsive when it came to getting money from us, their behavior took a drastic turn when issues and conflicts arose. Initially, we were impressed with their sales pitch and the promises they made about their LMS. They assured us of excellent customer support, and the ability to use specific integration functionality which was crucial for us, and claimed to be available for assistance. However, when we encountered real problems, particularly regarding the system's functionality, their responsiveness disappeared into the air. They were miraculously available at all hours to discuss payments, but when it came to addressing the issues that were plaguing our LMS experience, they vanished. Despite repeated follow-ups, emails, and reminders, they chose to ignore our inquiries for assistance. In addition to their unresponsiveness, their failure to resolve conflicts and provide adequate support has severely impacted our ability to effectively utilize this LMS. As a result, our organization's training and educational initiatives have been severely hindered, causing frustration among both our staff and learners. I strongly advise caution before considering this LMS for your educational or training needs. If you encounter any issues or conflicts, don't expect any meaningful assistance or resolution from them. Our experience with this LMS has been very disappointing. Review collected by and hosted on G2.com. What problems is CYPHER Learning solving and how is that benefiting you? The promissed a lot, but did nothing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Small-Business (50 or fewer emp.) 4/20/2021 "Avoid Cypher Learning / Matrix LMS" 0/5 What do you like best about CYPHER Learning? After being with them for 3 years there's not really much to like. We're currently migrating away from Matrix because the list of frustrations has continued to grow longer and longer and nobody at the company cares. Review collected by and hosted on G2.com. What do you dislike about CYPHER Learning? Customer support Management/Executive team Price doubling since we've been onboard Outdated UI Our students find platform not user friendly Lots and lots of bugs - they try to add so many features that they cannot stay on top of resolving the bugs. And more... Overall Matrix is a feature-focused LMS. All they care about is having the most extensive list of features - more than any other LMS. If they've done this then they've succeeded as having the best LMS in their minds. Unfortunately this drive for only features leaves the clients feedback and requirements unheard. This has resulted in many frustrations with their platform from having to work inside of constraints and quirks that they refuse to acknowledge or address. Additionally, they pretend to be such a large organization with 12 offices all over the world. However upon searching these addresses appear to be nothing more than virtual offices and in our 3 years of working with them it is always the same 5-8 people who handle all requests from sales, to product development, apps and customizations. Many times communication with these individuals is completely ignored and not responded to from their end. Also, upon using tools like BuiltWith.com and looking at which apps on the iOS and Google Play store are actually using their platform and mobile apps there are very few companies that can actually be found that are utilizing it. Are they pretending to be larger than what they actually are? You invest all the time needing to learn the complexities of their platform and build out your program only to find once you have everything built out they raise the price again and again. So you are locked in paying increasingly higher prices. We're honestly fed up with the way they do business and are investing heavily in building our own platform which we will be migrating to soon. Review collected by and hosted on G2.com. Recommendations to others considering CYPHER Learning: If you're simply coming to Matrix for its list of features there are other powerful enterprise level LMS's out there. Or a very comprehensive, low cost LMS is LearnDash. It can be built out with many of the same features and honestly can be much more powerful in a lot of ways. With the right hosting and setup it can work for enterprise and there's not a monthly or per user fee. Review collected by and hosted on G2.com. What problems is CYPHER Learning solving and how is that benefiting you? Matrix helped us scale to a certain point because they're platform is powerful and is hosted on Amazon which allows for a large number of students all on the platform at the same time. Review collected by and hosted on G2.com. Show More Response from Olivia D of CYPHER Learning [Editedit](https://www.g2.com/survey_responses/cypher-learning-review-4695144/official_response/edit) Hi, Thank you for your feedback. We take comments very seriously and use them to improve our services and products. We're very sorry to hear that your experience with MATRIX did not meet your expectations. To us is really important to understand your circumstances better and find a way of solving any issues. Feel free to write to us at info@cypherlearning.com and we'll be more than happy to hear more of our feedback and see if we can find a solution. Kind regards, The CYPHER LEARNING Team Current UserValidated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 4/13/2021 "Look Elsewhere" 0/5 What do you like best about CYPHER Learning? It was very affordable when we originally signed up a few years ago, but the price has since more than doubled. Has some nice customizations and intigrations. They do seem to release features somewhat frequintly (its how they justify the price increases) Review collected by and hosted on G2.com. What do you dislike about CYPHER Learning? The GUI is dated. Support is only handled through their forum. Reporting is a nightmare. The API could be way more useful. The Common Cartridge format they choose is not all that common, despite them saying it's an "industry standard." The UX is clunky and not really intuitive at all. The course creator tool leaves a lot to be desired. Price has more than doubled since we signed on. Their documentation needs improvement and needs to be more easily accessible, like a dedicated page, not some popup inside the service... Their XAPI features are lackluster and difficult to implement. We're actually in the process of migrating away from Matrix. Review collected by and hosted on G2.com. Recommendations to others considering CYPHER Learning: Get a demo, and try before you buy. Review collected by and hosted on G2.com. What problems is CYPHER Learning solving and how is that benefiting you? We were looking for an affordable LMS to get our staff training off the ground. It's no longer worth the price tag, there are better options out there. Review collected by and hosted on G2.com. Show More Response from Olivia D of CYPHER Learning [Editedit](https://www.g2.com/survey_responses/cypher-learning-review-4684095/official_response/edit) Hi, Thanks for taking the time to bring this to our attention. We’re sorry your experience did not match your expectations. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. And that’s why we take comments very seriously and use them to help us improve in the future. Have a nice day, The CYPHER LEARNING Team Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 5/19/2021 "Keep looking!!" 0/5 What do you like best about CYPHER Learning? I can't really say \*anything I liked best about NEO. The system is inefficient and not user friendly. I wanted to like it after sitting through training but it just doesn't work as promised. Review collected by and hosted on G2.com. What do you dislike about CYPHER Learning? Everything. From classes not being listed in any certain order to it just being basic user UNfriendly. It's hard to maneuver, didn't show due dates on assignments; difficult to log on to; times you out; very UNseamless connection to google drive; app frequently didn't work. Assignments would not post correctly. Essentially, all parts of it are horrid. Students hated it just as much. Review collected by and hosted on G2.com. Recommendations to others considering CYPHER Learning: I would keep looking. What should be easy processes are frequently convoluted. It's not seamless with Google Drive as promised so that's a big problem. The organization is also very strange. Things are not in any kind of order so it makes things hard to find. Review collected by and hosted on G2.com. What problems is CYPHER Learning solving and how is that benefiting you? Really? NONE. I solved NO problems with NEO; it just made all the students angry. NO benefits. NEO was promised as something that was seamless with Google Drive and would make everything easier and was better than Google Classroom.This was not the case. Review collected by and hosted on G2.com. Show More 5/21/2021 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 5/21/2021 "For the price, you can do better." 0/5 What do you like best about CYPHER Learning? The course layout is intuitive. Gradebook features are good -- video and audio feedback is possible. Review collected by and hosted on G2.com. What do you dislike about CYPHER Learning? Discussion boards are difficult/not intuitive. Programming each module is clumsy. Review collected by and hosted on G2.com. What problems is CYPHER Learning solving and how is that benefiting you? We used NEO for our graduate programs until two weeks ago. When we did a full cost-benefit analysis, it was not profiting our user base. We transitioned the entire undergraduate and graduate catalog of courses to Canvas as of the Summer 2021 term. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about CYPHER Learning? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CYPHER Learning ](https://www.g2.com/products/cypher-learning-cypher-learning/discussions/new) GU Guest User • Last activity about 2 years ago Does neo LMS detect screenshot? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/does-neo-lms-detect-screenshot) MH Michelle Hanley • Last activity about 2 years ago Is there going to be an option for offline learning? 1 Upvote 3 [ Join the conversation ](https://www.g2.com/discussions/50413-is-there-going-to-be-an-option-for-offline-learning) [ View all Discussions ](https://www.g2.com/products/cypher-learning-cypher-learning/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 17 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/cypher-learning-cypher-learning/pricing) CYPHER Learning Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fc2e0c659ace2775caaf6a07f6e5cbb6/moodle.png "Product Avatar Image") Moodle 4.1/5(448) [ Compare Now ](https://www.g2.com/compare/cypher-learning-cypher-learning-vs-moodle) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c4cea305272e01c609da9349efe4aba2/canvas-lms.png "Product Avatar Image") Canvas LMS 4.5/5(1,838) [ Compare Now ](https://www.g2.com/compare/cypher-learning-cypher-learning-vs-canvas-lms) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6776c1c2796c223c44e163384a74df87/google-classroom.png "Product Avatar Image") Google Classroom 4.5/5(1,564) [ Compare Now ](https://www.g2.com/compare/cypher-learning-cypher-learning-vs-google-classroom) ##### ##### CYPHER Learning Features Course Authoring Course Builder Assessments & Quizzes Course Delivery Communication & Notifications Course Management Course Authoring Course Access Training & eLearning Assessments and Practice Content Delivery and Tracking Content Creation [ View More Features ](https://www.g2.com/products/cypher-learning-cypher-learning/features) ##### Categories on G2 [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems)[Online Learning Platform](https://www.g2.com/categories/online-learning-platform)[Learning Management System (LMS)](https://www.g2.com/categories/learning-management-system-lms) ##### Explore More [Which visitor behavior analytics platforms have the most reliable data accuracy across multiple venues?](https://www.g2.com/discussions/which-visitor-behavior-analytics-platforms-have-the-most-reliable-data-accuracy-across-multiple-venues%20)[Best CRM Software](https://www.g2.com/discussions/what-s-the-best-crm-software-on-the-market)[Which earned wage access vendor is best for a restaurant chain that needs easy rollout across multiple locations and solid support when something goes wrong?](https://www.g2.com/discussions/which-earned-wage-access-vendor-is-best-for-a-restaurant-chain-that-needs-easy-rollout-across-multiple-locations-and-solid-support-when-something-goes-wrong) [Which password manager has the best reviews](https://www.g2.com/discussions/which-password-manager-has-the-best-reviews)[Best CI platforms for integrating with Git repositories](https://www.g2.com/discussions/best-ci-platforms-for-integrating-with-git-repositories)[Pros and Cons Details](https://www.g2.com/products/cypher-learning-cypher-learning/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)